EFMC 2014 - Facility Management Austria (FMA)

European Facility Management Conference
& 13th EuroFM Research Symposium
2014
4 – 6 June 2014, Berlin, Germany
Wit h SiM ultan Eou S
En gli Sh- gER Ma n
tRa nSl ati on at thE
BuS inE SS Con FER En CE!
Innovation
Integration
Vision
Register now!
www.efmc-conference.com/registration
Meet over 700
Facility Management
executives from all over
Europe and beyond!
Platinum Sponsor:
www.efmc-conference.com
Partners:
Local Host:
organized by
2
Welcome to EFMC 2014 in Berlin
Who should attend
EuroFM and the international Facility Management association (iFMa) are honored to present the 2014 European
Facility Management Conference – the most recognized, allencompassing educational and networking event for facility
management professionals in Europe.
In the wake of tremendous success of EFMC 2013 in Prague,
the expectations for the 2014 conference are high, and we are
certain to meet them with a high-quality event. As the host
of EFMC 2014, the dynamic city of Berlin provides the perfect
blend of history and modern culture for our delegates to explore. We are grateful to the german Facility Management
association (gEFMa) for its welcoming support in the organization of our annual event in Germany.
In 2014 the conference focus is ”FM – innovation, integration,
Vision”. The rapidly moving world poses new challenges that
facility managers face in their complex work – from energy
management to organizational transformation and demographic changes. As the role of FM continuously increases in
line with the new needs and demands of clients, innovation in
FM provides a substantial boost for the new business models
and integrated FM processes.
EFMC 2014 features two parallel business conference tracks,
as well as two research tracks. Attendees are invited to participate in accompanying events such as the welcome reception, student poster competitions, gala dinner, the EuroFM
awards and the exhibition. Please join us as we gather in
Berlin to learn from each other and foster our global network
at EFMC 2014 on 4 – 6 June 2014.
Board members, CEOs,
senior management,
decision makers and experts
who have an interest in and
responsibility for
Facility Management
Real Estate Management
Asset Management
Sustainability
Technical Services
Life Cycle Management
Energy Management
Architecture and Project
Development
Building and
Construction
Business Services and
Infrastructure
from all industries,
public administration,
academia and press.
We look forward to seeing you there.
Phone: + 49 211 96 86 37 54
Sincerely,
For further information please contact:
Ron van der Weerd,
Chairman EuroFM
Jon Seller, IFMA Chair
2013 – 2014 Board of Directors
meet your colleagues
at EFMC in Berlin
www.e f m c - c o n f e r e n c e . c o m
Stefanie Kluckhuhn
Senior Operations Manager
Phone: + 49 211 96 86 37 54
Fax: + 49 211 96 86 47 54
E-mail: [email protected]
3
at a glance – Who we are
hosted by
EuroFM – European Facility Management Network
This is a network of more than 100
organisations based in over 20
European countries, all focused on
facility management. They represent professional (national) associations (22,000 members), education and research institutes (14,000
students) and corporate organisations (€ 110 billion turnover and
1,300,000 staff). EuroFM members are involved in an open exchange
of information and experience through meetings, seminars and
workshops, through collaboration in research projects and through
development of joint education programmes. EuroFM’s mission is
the advancement of knowledge in facility management in Europe
and its application in practice, education and research.
For more information visit www.eurofm.org
Program advisory group
(Business Conference)
C H a i R : Susanna Caravatti-Felchlin,
University Hospital Zurich / EuroFM
adrian anderson, Hein Consulting
Marcel Broumels, Essent
Jan Dunkelberg, Bilfinger Facility Services
Prof. Joachim hohmann, TU Kaiserslautern / IFMA
gunnar Jentzen, ISS Facility Services AG / IFMA
ann loayza, IFMA
Prof. Michael May, HTW Berlin / GEFMA
Prof. alexander Redlein, TU Vienna / EuroFM
natalia Spartakova, informa exhibitions
Scientific Committee
(Research Symposium)
The Scientific committee conducted a double blind
review process of all abstracts and papers
C H a i R : Prof Keith alexander, EuroFM, UK
iFMa – international Facility Management association
IFMA is the world’s largest and most
widely recognized international association for facility management
professionals, supporting more than
23,500 members in 94 countries. The association’s members, represented in 130 chapters and 17 councils worldwide, manage more
than 37 billion square feet of property and annually purchase more
than US$100 billion in products and services. Formed in 1980, IFMA
certifies professionals in facility management, conducts research,
provides educational programs and produces World Workplace, the
world’s largest facility management conference and exposition. To
join and follow IFMA’s social media outlets online, visit the association’s LinkedIn, Facebook, YouTube and Twitter pages.
For more information visit www.ifma.org
organised by
informa exhibitions operates around 130 trade and consumer
events in almost 40 cities across the globe. Our main office locations are in London, Sao Paulo, Dubai, Düsseldorf, Singapore,
Melbourne and Beijing. Each year across the group we bring together approximately 1.1 million professionals from every corner of
every continent, all looking to meet, network and engage in new
business opportunities.
For more information visit www.informaexhibitions.com
Prof Per anker Jensen, DTU, Denmark
Prof Kunibert lennerts, Karlsruhe Institute of Technology,
Germany
Dr Susanne Balslev nielsen, DTU, Denmark
Prof Mark Mobach, Wageningen University,
the Netherlands
Prof lukas Windlinger, ZHAW, Switzerland
Review Panel
Prof torben Bernhold, University of Applied Sciences
Muenster, Germany
assoc Prof Siri Blakstad, NTNU, Trondheim, Norway
Dr Knut Boge, Oslo and Akershus College of Applied
Sciences, Norway
Dr inês Flores-Colen, Instituto Superior Técnico (IST)
TU Lisbon, Portugal
Dr Brenda groen, Saxion University of Applied Sciences,
the Netherlands
assoc Prof antje Junghans, NTNU, Trondheim, Norway
Prof Keith Jones, Greenwich University, UK
Dr goran lindahl, Chalmers University, Sweden
Dr Margaret nelson, Bolton University, UK
Dr Suvi nenonen, Aalto University, Helsinki, Finland
Prof alexander Redlein, TU Vienna, Austria
Dr Matt tucker, Liverpool John Moores University, UK
assoc Prof theo van der Voort, TU Delft, the Netherlands
Prof thomas Wehrmuller, ZHAW, Switzerland
Moderators
Prof tore haugen, NTNU, Trondheim, Norway
Prof Jan Brochner, Chalmers University, Sweden
Prof if Price, Sheffield Hallam University, UK
www.efmc-conference.com
4
EFMC Venues
Wednesday, 4 June 2014 , 6.30 pm
Welcome Reception at Capitol Yard golf lounge
The ice-breaking Welcome Reception will take place on June 4th at
Capitol Yard Golf Lounge . The extraordinary location at the river
Spree with a beautiful view of the Oberbaum Bridge makes the
Capitol Yard Golf Lounge the ideal venue for this special get-together.
Set in the heart of Berlin, the charming venue scores with individuality,
from its elegant lounge environment to the “Spree-terrace,” available
sunrise to sunset. The extraordinary yard combined with golfing
opportunities is located in Berlins’ media district in an exciting
neighborhood between MTV, Universal Music and the O2 World
Berlin. Welcome Reception is included in the Conference ticket.
thursday, 5 June 2014, 6.30 pm
gala DinnER at Classic Remise
Featuring industrial architecture and historic vehicles, the Classic
Remise will guarantee a unique automotive and aesthetic experience
– both the landmark building and the cars have been restored to meticulous detail. During the day, the sun rays crawl through the glass
roof into all niches of the house, revealing the firm structure of brick
stones and metal constructions, as well as traces of history left behind
by times of war or relics like tramway trails. At night, architectural
lights highlight the event areas, and the Classic Remise turns into a
shining setting for glamourous events and festivities. limited seating.
Book early for this splendid event.
thursday, 5 June – Friday, 6 June 2014
EFMC 2014 at andel’s hotel Berlin
andel’s Hotel Berlin is one of the most prestigious conference
hotels in the city and the German capital’s largest design hotel.
Guests arriving at the 4-star hotel will be welcomed by a
modern design with abundant light and exciting colour
combinations. The magnificent sky.bar features specialty
cocktails and a breathtaking panoramic view 60 metres above
the ground. A spacious spa and wellness area, with a quiet
terrace and a fitness studio, offers guests rest and relaxation.
Thanks to the excellent public transport connections the venue
is the perfect base for city tourists and business travelers.
www.e f m c - c o n f e r e n c e . c o m
5
EFMC 2014: Elements
Round Tables
Symposium
Business Conference and Research
Discuss current an
d controversial to
pics under
the guideline of ou
r experienced mod
erators.
onals.
offer value for all facility professi
our
Join the interactive discussions with
international experts!
Awar
European FM
Student
P
oster
Competit
H e ar w h
ions
at the ne
x t genera
Best stu
ti
on has to
dent pre
say!
sentatio
ns are aw
Categori
a
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e
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es:
1. TOPde
sk Bache
lor
Poster C
ompetiti
on
2. Maste
r Poster
Competi
tion
Contact:
eurofm@
eurofm.o
rg
ds Ceremony
lit y managem
success of faci
Celebrate the
h us!
in Europe wit
ent
:
Suppor ted by
Categories:
cross Borders
aper Award
1. Par tners A
sium – Best P
po
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Sy
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2. EuroFM Res
s announced
s – first Fellow
ip
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Fe
3. EuroFM
esearcher of
4. European R
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the Year Awar
rg
[email protected]
Contacts: euro
www.efmc-conference.com
6
Learning Events
Study Tours
some spectacular buildings
e-of-the-art solutions by visiting
stat
and
gies
nolo
tech
ve
vati
inno
Get insights into the
of the conference we offer visits to:
in Berlin on June 4, 2014. As part
• Potsdamer Platz powered by
istry for Education and Research
Nordic Embassies • German Min
ired)
of places – prior registration requ
com/study-tours (limited number
More info: ww w.efmc-conference.
EuroFM Research Workshops
Wednesday June 4, 10.00 am – 4.30 pm
10.00 – 11.00 am
11.00 am –
12.30 pm
Venue: HTW University of Applied Sciences (Hochschule für Technik und
Wirtschaft (HTW) Berlin), Building H, Conference Room H001,
Wilhelminenhofstrasse 75A, 12459 Berlin
Introductions and keynote •
Advancing knowledge in FM
Higher education facilities
Suvi Nenonen, Göran Lindahl and Per Anker Jensen
Knowledge Map of Facilities Management
Pauliina Nurkka and Marjo Pääskyvuori
A new way of working: the case of a multipurpose office room in Laurea UAS
Christian Coenen and Viola Läuppi
Analysis of FM research subjects: A quantitative
investigation of academic facility management
publications between 2006 and 2012
Kaisa Airo
Academic identieis and spatial narratives
C H A I R : Prof Keith Alexander
Margaret Nelson and Mohammad Tammo
FM research – evolution or stagnation
12.30 – 1.30 pm
1.30 –
3.00 pm
C H A I R : Prof Keith Alexander
C H A I R : Prof Mark Mobach
Andrea Pelzeter
Reporting Sustainability in Facility Management
Lunch
FM research world
Research in progress
Akarapong Katchamart and Danny Shiem-Shen
Then
Strategic FM Procurement: an issue of aligning
services to business needs
Daniel Haas and Stefan Jäschke
Safety and Security matters in FM
C H A I R : Prof Per Anker Jensen
Tanut Waroonkin
Post Occupancy Evaluation for Improving of Main
Dormitories
Alexander Redlein
FM East and West
C H A I R : Prof Lukas Windlinger
Olayinka Olaniyi, Andrew Smith, Champika Liyanage and Akintola Akintoye
Facilities Management Approach For Achieving Sustainability in Commercial
Buildings in Nigeria.
Emma Zijlstra, Mark P. Mobach, Cees P. van der Schans and
Mariët Hagedoorn
Facilities Planning Promoting Efficient Space Use at Hospital Buildings
Vincent Gibson, Garrett Keenaghan, Martinus Van de Ruitenbeek and
Paul Ebbs
Does the implementation of Facilities Management (FM) influence the Value
for Money (VfM) of an university during the construction phase and during
the whole life cycle costing (WLCC) of an educational facility?
3.00 – 3.15 pm
Coffee break
3.15 – 4.15 pm EuroFM Research Network Group Meeting
(RNG members only)
Postgraduate Meeting
www.e f m c - c o n f e r e n c e . c o m
Thursday, 5 June 2014
7-10
8.00 – 9.00
Re g is t r at i on a n d Ch e ck-in
9.00 – 9.15
We l c o m e N o t e s IFM A , Eur o FM an d G E FM A
9.15 – 9.35
Johnny Dunford, Global Commercial Property Director of RICS: Royal Institution of Chartered Surveyors, UK
How to ensure FM adds real value at the strategic level
9.35 – 9.55
Opening Keynote: to be announced
10.00 – 10.45
C o f f e e Br e a k a n d N e t w or k ing in t h e E x hib i t i o n A r e a
Master Student Poster Competition 2014 – Nomination (open to public)
10.45 – 13.00
Session
Business Conference – Track I
Business Conference – Track II
Research Symposium – Track I
Research Symposium – Track II
Strategic Integrated FM
FM and Real Estate
FM Innovation
(One day workshop)
Managing people and
organizations
C H A I R : Prof. Mark Mobach
C H A I R : Dr. Margaret Nelson
MODERATOR:
Prof. Joachim Hohmann, Germany
10.45 – 11.10
11.15 – 11.40
Dr. Guido Hardkop, Germany,
Team Leader FM Consulting at Drees & Sommer, GEFMA Regional Lounge Coordinator
Sustainable Business Strategy –
FM's Impact on Company's Targets
cus on: telecommunications sector
Rico Ineichen, Switzerland,
Consultant at RESO Partners
Service Delivery Models and Impact on
intelligent Client Organization.
René Sigg, Switzerland, Board member of IFMA
Switzerland, Managing Director at Intep –
Integrale Planung
FM-oriented building design and construction
Fredrik Sandberg, Sweden,
Contract Director at Coor Service Management
Optimizing Life Cycle Cost in Public – Private
Partnership projects by early involvement of
FM-provider: case study of Karolinska
University Hospital in Solna
cus on: PPP in healthcare sector
12.10 – 13.40
Joel Birkel, Germany, Head of Corporate Real Estate
Management at Telefonica
Dr. Eckhart Morré, Germany, Managing Director of
Bilfinger HSG Facility Management GmbH
Driving holistic real estate solutions for the future
cus on: commerce/banks/
insurance sector
cus on: internal FM organization
11.45 – 12.10
MODERATOR:
Jan Dunkelberg, Germany
cus on: real estate in the industry and
public sector
Beatrice Kroll, Germany,
Director Financial Real Estate of Infineon
FM from the start: conducting pragmatic and
compliant construction projects
cus on: real estate in semiconductors
industry sector
Lun ch Br e a k
Mark Mobach, Herman Kok,
Jennifer Konkol and Guilia
Nardelli
Facility Management
Innovation
Myra van Esch-Bussemakers
Evidence-based design in
hospitals
Brenda Groen
Contribution of facility
management to hospital(ity)
issues
Hester van Sprang, Ruth PijlsHoekstra and Geertje Tonnaer
How to increase meal
experience in nursing homes?
Arrien Termaat, Hester Van
Sprang and Brenda Groen
Workspace 2020 – Club, Hub
and Cowork space: business
models for optimal FM support
for office workers in 2020
12.30 – 13.30
Thematic Round Table hosted by CONJECT AG:
Simplify your CAFM – SaaS solutions can help mitigate risks and
enhance productivity throughout the whole Plan-Build-Operate
lifecycle
TOPdesk Bachelor Poster Competition 2014 – Nomination (open to public)
13.00 -16.00
Session
Business Conference – Track I
Business Conference – Track II
Research Symposium – Track I
Research Symposium – Track II
Modern Technology for optimizing FM
Development and Vision:
FM in special properties
FM Innovation
Managing infrastructure
and space
M O D E R A T O R : Adrian Anderson, UK and Susanna
continued
MODERATOR:
Prof. Michael May, Germany
13.30 – 14.00
Eystein C. Husebye, Norway,
CEO of the Norwegian Facilities Management
Association
Torgeir Thorsnes, Norway,
Department Director at Statsbygg
LCC as an innovative decision tool through
phases of engineering and lifecycle
cus on: tools for strategic property
management
14.05 – 14.35
Saimon Conti, Italy,
Founder and CTO of BIM2FMO
Implement an Immersive AR experience for
maintenance operations in healthcare facilities
cus on: tools for FM in healthcare sector
14.40 – 15.10
Thematic Round Table hosted by RESO PARTNERS AG
and Axon Active AG: Ownership in Business Process
Management for Real Estate and FM; ensure quality,
efficiency and compliance in your core processes
Information Technolog y Council of IFMA:
Ted Ritter, USA, Managing Partner at Verdecom
Kevin Janus, USA, Senior Project Manager at
Computerized Facility Integration
Geoff Williams, Canada, Facilities Director at
Centre for Health and Safety Innovation
”The Facility Manager’s Guide to Information
Technology”. Setting Yourself up for Success:
FM Technology Implementation Case Studies
cus on: Information Technology
Caravatti-Felchlin, Switzerland
CHAIR:
Assoc. Prof. Antje Junghans
FM in Public Sector
Raymonda Verdyck, Belgium, CEO of GO! Education
of the Flemish Community
Schools of the future: IWMS implementation as a
cornerstone in the strategic real estate
management of public schools in Flanders
Gunnlaugur B. Hjartarson, Iceland,
Department Director at Iceconsult
Urban Innovation: Public FM and citizens
engagement: case study of the city of Reykjavik
Rianne Appel-Meulenbroek,
Bauke de Vries and Mathieu
Weggeman
Layout mechanisms that
stimulate innovative behaviour
of employees
A Work of Art: Facility Management in
Museums
Martin Oor, Netherlands, Head of Facilities at Van
Gogh Museum
Sustainability and integrated FM in Dutch Museums
Erik Zimmer, Germany, Facility Management
Administrator at the National Museums of Berlin
Project ‘Future’: Standardized Facility Management
System for The Museum Island in Berlin
FM in Energy Sector: Onsite and Offshore
Giovanni La Bella, Italy,
Chief Operating Officer, EniServizi
Massimo Varani, Italy,
Corporate IWMS Manager, eFM
Site Compliance: a ground-breaking approach to
Facility Management
Knut Boge
FM soft service innovations –
A complex and messy process
Herman Kok, Mark Mobach and
Onno Omta
Towards an effective
workspace design by
end-users’ emancipation
Chun Sing Man and Hung Kit
Joseph Lai
Selection of Key Performance
Indicators for Engineering
Facilities in Commercial
Buildings: A Focus Group Study
in Hong Kong
Jens Helge Bossmann, Carolin
Bahr and Kunibert Lennerts
Maintenance Expenditures of
Technical Building Facilities in
the Public Sector
Matti Sivunen, Jere Viljanen,
Suvi Nenonen and Juho-Kusti
Kajander
Evidence-Based Design in
Learning Environments:
A practical framework for
project briefing
Rune L. Johannessen, Norway,
Executive Director at EY
Hans-Jakob Berge, Norway,
Section Manager REFM at Aibel AS
Development and implementation of a holistic FM
concept – lessons learned
15.10 – 16.00
C o f f e e Br e a k in t h e E x hib i t i on A r e a
16.00 – 17.00
J o in t R e s e ar ch an d B usin e ss S e ssi o n
17.00 – 17.20
EuroFM Partners Across Borders Awards: winners 2013.
Hüseyin Uludag, Turkey (Turk Telecom), Jos Duchamps, Belgium (PROCOS) and Tudor Trita, Romania (ARCHIBUS)
E ach pr e sent ation is f ollowe d by a 5 -minut e Q & A , w ith time t o r each your ne x t se ssion
Provider of simultaneous translation
in the business conference
Friday, 6 June 2014
Business Conference – Track I
9.00 – 9.25
FM beyond the Borders of Europe
The Spirit of Innovation – FM out of the Box
Introduction by: Prof. Alexander Redlein,
Austria
Introduction by:
Prof. Joachim Hohmann, Germany
Andras Bajai, Hungary,
CEO at Thermo Control FM Kft
FM in the Middle East: opportunities,
challenges and key steps to success
Dr. Alessandro Antonio Zizzari, Italy,
Team leader at Apphia s.r.l.
From the seas to the ground: innovative transposition from naval shipboard safety domain to an
automation system for complex buildings
cus on: the Middle East
9.30 – 10.45
Business Conference – Track II
Pan e l dis cussi o n
Intergovernmental Workplace:
FM in International Organizations
M O D E R A T O R : Pat Turnbull, USA
Gerard Beelen, Netherlands,
Facility Manager, Europol
Dr. Anatoly Egoshkin, Russia, Director of
Logistics in charge of Buildings, Facility
Management and Security, Council of Europe
Marc Sequinot, France, Head of unit Technical
Services and Building Management of the
Office for Infrastructure and Logistics,
European Commission
cus on: innovative engineering
Pan e l dis cussi o n
Research Symposium – Track I
Research Symposium – Track II
Managing relations in FM
Facilities Information
Management Systems
(FIMS)
C H A I R : Dr. Margaret Nelson
C H A I R : Prof. Torben Bernhold
Christian Coenen and
Paul Nwanna
Discovering the Relationship
Lifecycle in FM: Phases and
Drivers of Client Value
Perceptions
Janek Götze, Christian-Andreas
Schumann, Egon Müller and
Michael May
FM Knowledge Modelling and
Management by Means of
Context Awareness and
Augmented Reality
Ying Ying Cui
Relationship value and
relationship quality in FM
Prof. Dr.-Ing. Markus Kraemer
and Benjamin Peris M. Sc.
Usage of Geographic
Information Systems (GIS) and
Building Information Models
(BIM) in Facility Management
at Botanischer Garten Berlin
FM Education and Professional Vision Worldwide
M O D E R A T O R S : Wayne Tantrum, UK and
Prof. Alexander Redlein, Austria
Prof. Markus Lehmann, Germany, Head of
Facility Management Program at AlbstadtSigmaringen University, GEFMA Board member
Stephen Ballesty, Australia, Director at Rider Levett
Bucknall & former Chair of IFMA Foundation
Steve Lockwood, USA, Director of Academic Affairs
Department at IFMA Foundation
Dr. David Martinez, Spain, Global Director at
FMHOUSE
Ondrej Strup/Stepanka Michalkova, Czech Republic,
Hein Consulting
Arno Meerman, Vanessa Lellek
and David Serbin
Introducing marketing and
market research to FM firms:
a conceptual framework for
managing the change process
Giulia Carbonari and
Keith Jones
Sustainable Facilities
Management through Building
Information Modelling
10.45 – 11.30
Session
C o f f e e B r e a k in t h e E x hib i t i o n A r e a
Business Conference – Track I
Business Conference – Track II
Research Symposium – Track I
Research Symposium – Track II
Workplace Visions
Advancing Sustainability
Sustainability in FM
Added value of FM
Marcel Broumels, the Netherlands
Gunnar Jentzen, Switzerland
MODERATOR:
11.30 – 11.55
Jeanie Chuo, UK, Global Head of Workplace
Solutions & Strategy at Deutsche Bank
CRE Strategy enables organisational cultural
change – Supporting db Values
cus on: banking sector
12.00 – 12.25
Johnny Voet, Belgium,
Head of Facilities at Belgian Post
Agility: preparing your facility operations for
constant change
cus on: FM in logistics sector
12.30 – 12.55
Rainer Machner, Germany, Concept
Development Manager at Saint-Gobain Ecophon
Heiko Roeloffs, Germany, Head of Project
Management Office/PMO at Sumitomo Electric
Bordnetze GmbH
Energy efficiency and new sustainable offices:
compromising with employee comfort?
MODERATOR:
John Clark, USA,
Smarter Infrastructure Manager, IBM
Using Big Data to Optimize Facility Energy Across
IBM
cus on: FM in technology and computer
sector
Andriana Stancheva, Bulgaria, Legal Advisor at
Bulgarian Facility Management Association, Chief
In-house Lawyer at Landmark Property
Management
Safe Property And Safe Environment Through Legal
Protection For Service Charge
cus on: FM legal aspects
Satu Kankaala, Finland, Development Manager at
Aalto University Properties
Roadmap 2030: campus with self-sufficiency in
energy
cus on: FM in education sector
CHAIR:
CHAIR:
Dr. Susanne Nielsen
Prof. Per Anker Jensen
Robert Eriksson, Suvi Nenonen,
Göran Lindahl, Antje Junghans
and Susan Belslev Nielsen
Sustainable Retrofitting Nordic
University Campuses
Stefan Jäschke and
Markus Hubbuch
The energy management
equation
Thomas Berker, Helen Jøsok
Gansmo and Antje Junghans
Methodologies for
Improvement of Nonresidential buildings’ Daily
Energy-efficiency Reliability
(MINDER)
Theo van der Voordt and
Per Anker Jensen
Adding Value by FM: an
exploration of management
practice in the Netherlands
and Denmark
Daniel von Felten, Manuel
Böhm, Christian Coenen and
Gregory Meier
Identity and image of FM:
Two sides of a coin to promote
value of FM
Feike Bergsma, Doranne
Gerritse and Brenda Groen
Exploration of added value
concepts in facilities
management practice: learning
from financial institutes
cus on: workspace acoustics
13.00 – 14.30
13.30 – 14.30
14.30 – 15:00
Lun ch Br e a k
Thematic Round Table hosted by Ecophon:
Tools to make sure the acoustics works well in offices – for better performance, satisfaction, stress levels and general well-being
Cl o sing Ke y n o t e
David Rademacher, Head of Operations Europe, Middle East and Africa for General Services, Security and Real Estate of BMW Group
15.00 – 15.30
15.30 – 15.45
15.45 – 16.00
Student Poster Competition Finalists
Presentation Destination EFMC 2015
Announcement of the Students Awards and Closing Remarks
16.00 – 17.00
G e t-t o g e t h e r : e n d o f E FM C 2 0 14
E ach pr e sent ation is f ollowe d by a 5 -minut e Q & A , w ith time t o r each your ne x t se ssion
Natalia Spartakova, Conference Manager
Phone: + 49 211 96 86 37 57
E-mail: [email protected]
www.efmc-conference.com
Your Speakers and Moderators
at the Business Conference
11
Keith Alexander
Adrian
Anderson
Stephen
Ballesty
Gerard Beelen
Hans-Jakob
Berge
Joerg Birkel
Marcel
Broumels
Susanna
Caravatti-Felchlin
Jeanie Chuo
John Clark
Saimon Conti
Jos Duchamps
Johnny Dunford
Jan Dunkelberg
Anatoly
Egoshkin
Guido Hardkop
Gunnlaugur B.
Hjartarson
Joachim
Hohmann
Eystein C.
Husebye
Rico Ineichen
Kevin Janus
Rune L.
Johannessen
Satu Kankaala
Katie King
Beatrice Kroll
Giovanni La
Bella
Markus
Lehmann
Steve
Lockwood
Rainer Machner
David Martinez
Michael May
Stephanka
Michalkova
Eckhart Morré
Martin Oor
David
Rademacher
Alexander
Redlein
Ted Ritter
Heiko Roeloffs
Fredrik
Sandberg
Marc Séguinot
René Sigg
Andriana
Stancheva
Ondrej Strup
Wayne Tantrum
Torgeir
Thorsnes
Tudor Trita
Pat Turnbull
Huseyin Uludag
Massimo
Varani
Raymonda
Verdyck
Johnny Voet
Geoff Williams
Erik Zimmer
Alessandro
Antonio Zizzari
www.efmc-conference.com
12
Side Events
EuroFM Meetings
EuroFM Network group meetings:
Meeting of European FM
Professors and Educators
Wednesday June 4, 9.00 am – 4.00 pm
The Research Network Group (RNG)
offers the members from research
organisations and educational institutions a platform for input and
co-operation for high quality research and development work.
Chair: Prof Keith Alexander,
[email protected]
The Corporate Associates Group (CANG) unites
commercial client and provider organisations active in the the field of facility management (internal
or external/outsourced) and are operating on a
national or international level. It is a special category of members that play an active role in various
European activities and projects.
Chair: Luis A. Morejon, [email protected]
The Education Network Group
(ENG) unites educators and students as well as professionals interested in academic FM training.
The aim of the Group is to develop
standards of education in FM
throughout Europe and to facilitate
an active FM education network.
Chair: A.J.M. Otto,
[email protected]
Practice Network Group (PNG) brings together the
national organizations representing practitioners
in FM to form a European body of FM professionals
and facilitate an exchange of national activities,
developments and events. The PNG works with the
ENG to define the requirements for professional
education and cooperates with the RNG to define
research subjects relevant to the FM practitioner.
Chair: Susanna Caravatti-Felchlin,
[email protected]
Wednesday June 4,
10 .00 am – 4.00 pm
Venue:
HTW University of Applied
Sciences (Hochschule für Technik
und Wirtschaft (HTW) Berlin),
Building H, Wilhelminenhofstrasse 75A, 12459 Berlin
Under GEFMA initiative a
meeting of leading academics in
facility management is taking
place in Berlin.
Contact: Prof Michael May,
[email protected]
!
Contact: Henri van de Laar, Association Manager, EuroFM
[email protected] • Phone: +31 6 24 13 88 41
Board Meeting EuroFM
General Members meeting EuroFM
Wednesday June 4,
3.00 – 5.00 pm
Friday June 6, 4.30 – 6.00 pm
Board Meeting EuroFM,
not open for public
The meeting addresses policies and measures
executed or planned by the Board of EuroFM
that need approval by the members.
The venues for the events
will soon be published on
our website
www.efmc-conference.
com/side-events/
Contact details: Henri van de Laar,
Association Manager, EuroFM,
[email protected] •
Phone: +31 6 24 13 88 41
IFMA Pre-Conference Events
CFM Exam PrepWorkshop
IFMA Government Affairs Meeting
Wednesday June 4, 8.00 am – 4.00 pm
Wednesday June 4, 9.00 – 12.00 am
Learn how to think like a CFM, gain the right perspective and assess FM issues through systems
thinking. The workshop is designed to assist facility
professionals seeking certification with preparation
for the competency-based examination. Instructors
for the course are Certified Facility Managers® who
have many years of facility management experience
and can inspire participants’ confidence in their
ability to successfully complete the examination,
earning the distinction and privilege of being a CFM.
IFMA routinely engages with decision
makers and stakeholders to provide industry perspective and information on issues
effecting commercial buildings including
energy efficiency, sustainability and workforce development. Now more than ever as
decisions made in Brussels continue to
impact the built environment it is critical
that FM organizations work on a multinational level to shape public policy. Please
join us to lean more about this important
program.
For additional information please contact
Jeff Johnson, [email protected]
Contact details: IFMA, Member Service Team,
[email protected] • Phone: +1 713 623 4362
www . e f m c - c o n f e r e n c e . c o m
European IFMA
Leaders Conference
Wednesday June 4,
1.00 – 4.00 pm
This half-day conference
will provide IFMA chapter
leaders with the opportunity to make connections,
develop leadership skills
and learn about resources
available from IFMA. Conference highlights include:
sharing chapter management best practices and
IFMA’s Service Center of
Excellence.
13
Voices of previous EFMC delegates
”
Modern Facility Management needs a
holistic and integrated view of buildings.
The EFMC is based on this view. For the
future, we need a sustainable develop-
”
ment. The EFMC presents solutions to
reach this aim
“
knowledge, FM experiences and best
of best FM practice. Don’t miss it!
“
–aHMad HussaiN, MEFMa
– MaNuEL WidER, FdM CoMpaNY GMBH
”
EFMC is a great place for sharing
This is the essential FM event of
the year providing insight into
market trends and excellent
networking opportunities
”
THE European networking event for Real
Estate management and Facility
Management companies and professionals
“
– p E t ER p R i s C H L , R E a L i t Y C o N s u Lt
“
–CaRL NoRRBoM, iss
Media Partners
Facility
Management
Italia
EFMC thanks its media partners for promoting the the event.
Supporting associations
www.efmc-conference.com
14
EFMC thanks the sponsors for their great support
Platinum Sponsor
iBM asset and Facility Management Solutions
IBM Facilities Management solutions enable finance and
real estate executives to make faster, more informed decisions that bring increased value to their organizations
though identification of high-return real estate transactions, increased facilities utilisation and reduced energy expenses. For example, IBM helped a large
manufacturing company realise a 20 percent increase in facility use across more than 20 million
square feet of lab and administrative office. IBM’s own Real Estate Operations achieved an incremental eight percent energy cost savings at a 3.3 million square foot manufacturing facility
through real-time energy optimisation.
gold Sponsor
ECS is a full Facility Management service provider with a
network of selected Shareholders & Partner companies
across Europe. Our unique organisation consists of
leading FM companies in the national markets. The
shared best practice makes our Grouping a state-ofthe-art Alliance, who can handle the most complex FM
portfolios.
associate Sponsor
Compass group is a premier provider of international
FM solutions. Through our portfolio of specialist
brands, such as Eurest Services, Plural and 14forty, our
exceptionally committed teams provide a comprehensive
range of services which deliver sustainable value for our
clients.
www.compass-group.com/Business-and-Industry.htm
lanyard Sponsor
Bilfinger hSg Facility Management provides integrated
facility management services throughout the real-estate life cycle. With its strategic growth, the company
reacts to the growing demands of the market for innovative solutions and comprehensive customer service. The
company manages real estate in all-important European
markets.
www.e f m c - c o n f e r e n c e . c o m
iBM
PO Box 41, North Harbour
Portsmouth
Hampshire, PO6 3AU
United Kingdom
Julia Goodyer
European Marketing Leader
Cloud & Smarter Infrastructure
Phone: +44 7710 011472
E-mail: [email protected]
EC Synergy S.a.
Avenue de Bâle 5
1140 Evere Brussels, Belgium
Herriotstraße 3
60528 Frankfurt am Main, Germany
Tel.: +49 (0)69 505044-530
Fax: +49 (0)69 505044-403
E-mail: [email protected]
www.ecsynergy.eu
Compass group PlC
Guildford Street
Chertsey
Surrey, KT16 9BQ, United Kingdom
Rick Jacobs
Group B&I Director
Compass House
Phone: +44 (0)1932 573 000
www.compass-group.com
Bilfinger hSg Facility Management gmbh
An der Gehespitz 50
63263 Neu-Isenburg, Germany
Jan Dunkelberg
Head of International Business
Development
Phone +49 6102 45 5050
E-mail: [email protected]
For more information, tailored sponsorship and
exhibition options and prices, please contact:
Peter Joniec, Sales Manager
Phone: + 49 211 96 86 3753, Fax: +49 211 96 86 4753
E-mail: [email protected]
15
Round table Sponsor
ConJECt ag
CONJECT is a leading supplier of software and services for the real estate
industry. Our software helps clients and service providers enhance
quality, reduce costs and better manage risks throughout the whole PlanBuild-Operate lifecycle of their assets – from planning, through design &
construction, into operations & maintenance and/or disposal.
Round table Sponsor
Saint-gobain Ecophon is a global supplier of acoustic systems
that contribute to good room acoustics and a healthy indoor
environment. Ecophon maintains an ongoing dialogue with
government agencies, working environment organisations and
research institutes, and is involved in formulating national room
acoustic standards to contribute to a better working environment.
ConJECt ag
Implerstr. 11
81371 München, Germany
Frank Bögel,
Regional Director CONJECT Duisburg
Phone +49 203 9414-134
E-mail: [email protected]
www.conject.com
Saint-gobain Ecophon aB
Box 500
26503 Hyllinge, Sweden
Ricardo Canto Leyton
Phone: +46 42 17 98 45
Fax: +46 42 17 97 90
E-mail:
[email protected]
Round table Sponsor
RESo Partners ag is a well-established Swiss consulting
company offering integrated real estate management services to companies and public bodies. Its core competencies include real estate management, facilities management, project management during construction
and strategic space utilisation management. RESO is among the leading real estate optimisers in
Switzerland. It is the industry leader in process design and also in managing tenders and setting
standards for facility management. By implementing the company’s own standardised project methodology and products, RESO is able to provide its customers with the efficient and effective procedures necessary to achieve excellence in real estate management. RESO Partners AG, with headquarters in Glattbrugg near Zurich and a branch office in Berlin and Stuttgart, was founded in 2005
and is certified according to the EFQM 2010.
aXon aCtiVE ag are knowledge experts for data and technology in business process managements and decision
support. The core competence is intelligent linking of client
data with the business process management solutions on the basis of BPM Suite Xpert.ivy. AXON
ACTIVE Group with the headquarters in Switzerland and over 550 employees worldwide also operates through its subsidiaries Orell Füssli Wirtschaftsinformationen AG, Soreco AG and AXON ACTIVE
Vietnam Ltd.
RESo Partners ag
Europastrasse 19
CH-8152 Glattbrugg,
Switzerland
Phone: +41 44 809 20 92
Fax: +41 44 809 20 90
www.resopartners.ch
Soreco ag
Ringstrasse 7
CH-8603 Schwerzenbach,
Switzerland
Thomas Koller, Managing Director
Phone: +41 58 666 36 36
Fax: +41 58 666 36 00
E-mail: [email protected]
www.soreco.ch
Exhibitors
www.efmc-conference.com
Euroforum Deutschland SE, Postfach 11 12 34, 40512 Düsseldorf, Germany
2014
European Facility Management Conference
& 13th EuroFM Research Symposium
4 – 6 June 2014, Berlin, Germany
Price list
(P9100118)
Regular prices
EuroFM/
IFMA prices
Full-time
Academic
prices
Venue
Students
Conference + Exhibition
€ 2,017.05
€ 1,779.05
€ 946,05
€ 351.05
Conference + Exhibition
+ Gala Dinner
€ 2,195.55
€ 1,957.55
€ 1,124.55
€ 523.60
Gala Dinner only
€ 297.50
All prices including VAT
Register now online!
Contacts:
Andel’s Hotel Berlin
Landsberger Allee 106
D-10369 Berlin, Germany
Dates
Welcome Reception & Study Tours:
4 June 2014
Gala Dinner:
5 June 2014
Congress & Exhibition:
5 – 6 June 2014
Andel's Hotel offers a limited
contingency of rooms at a special rate
till 23 April 2014. Please make your
reservation directly with the hotel and
mention the reference "EFMC".
Travel information:
www.efmc-conference.com/
travel-information
Stefanie Kluckhuhn
Senior Operations Manager
Phone: + 49 211 96 86 37 54
Fax: + 49 211 96 86 47 54
E-mail: [email protected]
Mareike Zeisig
Operations Manager
Phone: + 49 211 96 86 3705
Fax: + 49 211 96 86 4705
E-mail: [email protected]
Sonia Rodríguez López
Marketing Manager
Phone: + 49 211 96 86 35 03
Fax: + 49 211 96 86 45 03
E-mail: [email protected]
w w w.efmc-conference.com