docGeneral administrative tasks Table of contents General secretarial
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General administrative tasks Table of contents General secretarial
TABLE OF CONTENTS Table of contents UNIT Vorwort/Preface ............................................................................................................... 3 1 General administrative tasks In the office of the Information Services Department ........................................................ 9 A guide to Cologne Town Council .......................................................................... 9 Questions about the text ................................................................................................................. 9 Working with words: Where do you work as an administrative assistant? ................ 11 A visitor to the office ................................................................................................. 12 Questions about the text ................................................................................................................. 13 Did you know? Being polite ............................................................................................................. 14 Grammar: The present simple – Die einfache Form der Gegenwart .............................. 15 Grammar in Practice ..................................................................................................... 16 Vocabulary Box ...................................................................................................................................... 17 UNIT 4 2 General secretarial tasks Working for the boss .................................................................................................. 18 Questions about the text ................................................................................................................. 19 Working with words: What secretarial tasks do you have to do in your job? ............ 19 Number crunching ................................................................................................................. Did you know? Numbers .................................................................................................................. Grammar: The present continuous – Die Verlaufsform der Gegenwart ...................... Present continuous for future arrangements ................................................... Grammar in Practice .................................................................................................... Reading Text: Administrative Professionals Week/Day ....................................................... Vocabulary Box ..................................................................................................................................... 21 21 22 22 23 24 25 UNIT TABLE OF CONTENTS 3 Organizational structures 26 A sightseeing tour through Restminster ....................................................... Questions about the text ................................................................................................................. Jobs in the public sector .................................................................................................................... Working with words: German administration in general .................................................. Grammar: The simple past – Die einfache Vergangenheit ................................................ The past continuous – Die Verlaufsform der Vergangenheit ...................... Grammar in Practice .................................................................................................... Reading Text: Government – As it is ............................................................................................ Vocabulary Box ..................................................................................................................................... 26 27 27 28 29 29 30 31 32 UNIT The public sector in England .......................................................................... 4 Organizing a meeting/a conference The Conference ................................................................................................................... 34 Questions about the text ................................................................................................................. 35 Preparation of the conference – A talk with the boss .......... 36 A confirmation of attendance ................................................................................... Technical equipment ........................................................................................................... 36 37 Booking Accommodation .................................................................................... UNIT 38 Grammar: The present perfect – Die vollendete Gegenwart ........................................... 40 Grammar in Practice .................................................................................................... 41 Vocabulary Box ..................................................................................................................................... 42 5 Forms, applications and proposals Summer Academy .......................................................................................................... 43 Questions about the text ................................................................................................................. 43 A Seminar on Office-Management ...................................................................... 44 A phone call .............................................................................................................................. 45 Questions about the text ................................................................................................................. 46 Working with words: Anträge – Antragstellung .................................................................... 47 An application form ..................................................................................................... 48 5 TABLE OF CONTENTS Did you know? Academic conventions ....................................................................................... 50 Grammar: The passive – das Passiv .............................................................................................. 51 Grammar in Practice .................................................................................................... 52 Puzzle UNIT ............................................................................................................................................... 53 Vocabulary Box ..................................................................................................................................... 54 6 Admission and enrolment A letter ........................................................................................................................................... 55 Questions about the text ................................................................................................................. 56 Prepositions of time ............................................................................................................. 56 Modal Verbs in requests and offers ..................................................................... 57 59 59 60 61 63 Grammar: More about the passive – Mehr zum Passiv ....................................................... Modal verbs – Modalverben ...................................................................................... Grammar in Practice ..................................................................................................... Reading Text: An EU-Proposal ........................................................................................................ Vocabulary Box ..................................................................................................................................... UNIT 6 7 E-mailing and writing letters E-mails ............................................................................................................................................. 64 Subject: Conference .............................................................................................................. 64 Questions about the text ................................................................................................................. 64 Subject: Hotel booking ...................................................................................................... 65 A model letter and model e-mail ............................................................ 66 The layout of a business letter .................................................................................. The layout of an e-mail ..................................................................................................... Some useful phrases for writing e-mails ....................................................... 66 67 67 Correcting and rewriting an e-mail ..................................................................... 69 70 70 71 71 72 73 Symbols .................................................................................................................................................... Did you know? The K.I.S.S. rule ....................................................................................................... Grammar: Some important English punctuation rules ...................................................... The article – Der Artikel ............................................................................................... Grammar in Practice .................................................................................................... Vocabulary Box ..................................................................................................................................... UNIT TABLE OF CONTENTS 8 Putting it in writing – Practical Exercises An inquiry for an application ......................................................................... UNIT Subject: Ruhrstadt-Marathon ......................................................................................................... Arranging and confirming meetings ........................................................................................... How to find us ....................................................................................................................................... Prepositions giving directions ........................................................................................................ More e-mails: Confirmation of attendance .............................................................................. Subject: Conference ............................................................................................................................ Grammar: Phrasal verbs – Verbzusammensetzungen ......................................................... More important English punctuation rules: The comma ............................. Grammar in Practice .................................................................................................... Did you know? Differences in British and American uses .................................................. Vocabulary Box ..................................................................................................................................... 74 74 75 75 75 76 77 78 78 80 81 81 9 On the phone with international partners Four phone calls ................................................................................................................. 82 Call 1: Giving information on the phone ......................................................... Call 2: Postponing a meeting ...................................................................................... Call 3: Arranging a meeting .......................................................................................... Call 4: A hotel booking ....................................................................................................... 82 83 83 84 Arranging and postponing an appointment ........................................................................... 85 Working with words: Useful phone phrasals .......................................................................... 85 An enquiry about the new attachment form 1B .................. 86 “Fifty” ways to say your boss is absent ....................................................................................... 86 A complaint: At the lawyer’s office ....................................................... Questions about the text ................................................................................................................. Working with words: Telefonkommunikation/telephone communication ................ Synonyms ................................................................................................................................................ Did you know? There are many ways of saying the same thing twice ......................... Grammar: Reported Speech – Indirekte Rede .......................................................................... Tell and say – Im Deutschen: sagen ....................................................................... Grammar in Practice .................................................................................................... Reading Text: An interview with Ruth Barrington – On the couch ................................. Vocabulary Box ..................................................................................................................................... 87 87 88 89 89 90 90 91 92 93 Vocabulary .............................................................................................................................................. 94 Selected Irregular Verbs .................................................................................................................... 99 7
