Market indicators: Updated number of subscribers per channel
Transcrição
Market indicators: Updated number of subscribers per channel
Market indicators: Updated number of subscribers per channel and per States 155 n u m b e r Ja n u a r y o f 2 0 1 0 - Ye a r X I V Executive Director Otavio Jardanovski Executive Manager Claudia Tornelli Zegaib Sales Manager João Soares de Carvalho Executive Assistant Caren Dias Nº 155 - January of 2010 - Year XIV Rua Sergipe, 401/Conj. 1.111 • Higienópolis • 01243-001 São Paulo (SP) Brasil Phone/Fax: +55 11 3138-4630 E-mail: [email protected] Preface This month PTS publishes its quarterly update of the number of subscribers per channel and per state throughout Brazil. As usual, the numbers refer to subscribers who were connected (receiving programming) and fully paid up at the end of the period, in this case September, 2009. Thus they exclude “complimentary subscriptions”, delinquent subscribers who had not yet been disconnected and estimated viewers per subscription point. In the Market Survey section, PTS publishes findings of 16th survey profiling pay-TV subscribers in metropolitan areas of Brazil, conducted in partnership with IBOPE. This issue focuses on evaluation of channel’s packages offered by operators. Contents 3 12 Market indicators Market Survey This report is published by PTS Pesquisas de Mercado Ltda. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying or otherwise, without the prior permission in writing of PTS Pesquisas de Mercado Ltda.Infringement of copyright will be prosecuted. 03 MARKET I N D I C A T O R S Channel coverage September - October/2009 PTS calculates coverage by channel and state based on the number of connected and paying subscribers at the end of September/2009. Because the main programmers operating in Brazil are remunerated in terms of the average number of subscribers for the previous month, PTS presents these figures with reference to September - October/09. Thus while there may be a difference between the data published here and the main programmers’ own figures for September/09, the gap should not be greater than 5%. Numbers in blue were supplied by programmers (showing a margin of error of less than 5% compared with figures calculated by PTS). Numbers in black were calculated by PTS. A&E Animal Planet AXN Bandnews Programmer: A&E Television Networks Programmer: Discovery Brasil Networks Programmer: Sony Pictures Entertainment Programmer: Newco SP RJ MG PR SC DF Satellite and other States Total SP RJ MG SC PR RS DF PE AM RN CE Satellite and other States Total SP RJ MG PR RS SC DF GO CE ES Satellite and other States Total SP RJ PR SC MG PB Satellite and other States Total 973.367 358.375 131.830 92.435 51.489 52.631 2.230.469 3.890.596 1.213.737 552.400 141.904 131.670 128.552 125.850 68.142 43.081 39.521 38.310 35.284 1.547.228 4.065.679 1.276.977 409.742 182.582 139.495 131.200 98.059 78.554 35.574 33.502 26.283 2.106.402 4.518.370 607.148 186.171 92.511 60.081 37.206 22.687 1.317.737 2.323.541 Source: Newco Source: Discovery Brasil Bandsports BBC Bloomberg Television Boomerang Programmer: Newco Programmer: BBC SP RJ RS MG PR DF SC Satellite and other States Total Programmer: Bloomberg Television Programmer: Turner International SP RJ MG RS DF PR SC CE Satellite and other States Total SP RJ MG PR RS SC DF RN ES GO CE AM Satellite and other States Total SP RJ PR SC MG RN Satellite and other States Total 367.487 121.495 62.027 42.188 29.869 21.275 1.224.038 1.868.379 Source: Newco 392.214 159.148 90.769 89.755 50.933 46.237 32.956 1.325.038 2.187.050 Source: Castalia Communications Corp 537.355 312.082 73.407 55.501 46.281 39.156 31.607 23.733 1.375.726 2.494.848 Source: Bloomberg 1.113.960 417.758 134.756 116.887 114.790 81.829 81.494 42.757 25.665 23.920 23.290 20.959 1.519.105 3.717.170 04 MARKET I N D I C A T O R S Channel coverage September - October/2009 Canal Brasil Cartoon Network Cinemax CNN Programmer: Globosat Programmer: Turner International SP 1.213.899 RJ 420.530 RS 195.701 MG 179.974 PR 142.652 SC 106.837 DF 81.957 RN 39.999 ES 37.602 CE 35.611 GO 32.072 PE 27.620 AM 24.151 MS 20.114 Satellite and other States 2.154.094 Total 4.712.812 Programmer: HBO Programmer: Turner International SP 983.004 RJ 365.595 MG 138.592 PR 105.295 RS 99.888 DF 75.625 SC 64.583 GO 27.761 CE 27.916 PE 26.314 ES 20.931 RN 19.825 AM 20.227 Satellite and other States 1.656.109 Total 3.631.667 SP RJ RS PR MG DF SC Satellite and other States Total 623.253 265.446 73.659 72.462 67.805 50.964 42.875 1.349.028 2.545.492 SP RJ PR DF Satellite and other States Total 317.617 91.018 35.826 12.065 618.544 1.075.070 Source: Globosat Discovery Channel Discovery Home & Health Discovery Kids Discovery Travel & Living Programmer: Discovery Networks Programmer: Discovery Networks Programmer: Discovery Networks SP RJ RS MG PR SC DF AM CE PE GO ES RN Satellite and other States Total SP RJ MG RS PR SC DF PE AM CE AL Satellite and other States Total SP RJ MG RS PR SC DF PE CE ES GO BA AM RN MS AL Satellite and other States Total Programmer: Discovery Networks SP 707.935 RJ 114.009 MG 76.648 AM 48.499 PR 47.078 RN 40.829 Satellite and other States 2.113.432 Total 3.148.430 1.692.814 538.672 252.927 228.749 179.350 148.927 106.602 63.719 48.605 46.789 44.797 37.907 29.852 1.912.949 5.332.660 Source: Discovery Brasil 1.311.482 598.221 151.064 130.700 123.994 93.482 71.168 44.994 41.276 36.851 31.101 1.531.820 4.166.154 Source: Discovery Brasil 1.821.785 652.097 314.805 271.046 221.785 196.668 140.730 67.457 66.456 53.931 52.012 39.608 37.091 36.994 32.923 29.421 2.126.622 6.161.430 Source: Discovery Brasil Source: Discovery Brasil 05 MARKET I N D I C A T O R S Channel coverage September - October/2009 Discovery Turbo, Science, Civilization Disney Channel Disney XD E! Entertainment Programmer: Discovery Networks Programmer: Walt Disney Company Programmer: Walt Disney Company Programmer: E! Entertainment Television SP RJ MG RS PR SC DF GO AM RN Satellite and other States Total SP RJ MG RS PR SC DF CE AL PB Satellite and other States Total SP RJ MG PR SC Satellite and other States Total SP RJ MG RS PR DF Satellite and other States Total 282.194 165.355 47.069 41.455 30.327 32.408 134.404 733.212 Source: Discovery Brasil Source: Disney & ESPN Media Networks ESPN ESPN Brasil Programmer: ESPN International SP RJ MG PR RS SC DF PE CE ES GO AM RN MS AL PB Satellite and other States Total Programmer: ESPN Brasil SP RJ MG PR RS SC DF CE ES RN Satellite and other States Total 1.052.759 322.770 185.893 105.661 101.967 82.269 70.857 23.656 31.203 23.914 20.241 28.627 42.610 13.003 24.770 29.460 1.578.082 3.737.740 Source: Disney & ESPN Media Networks 1.512.752 343.411 138.730 149.825 101.790 85.993 70.019 33.596 21.157 20.957 2.045.490 4.523.720 1.074.674 291.924 103.032 101.073 76.076 63.977 61.581 31.208 25.140 29.448 1.864.188 3.722.321 Source: Disney & ESPN Media Networks Eurochannel 861.902 308.699 112.838 88.906 79.293 70.414 61.337 29.243 23.562 21.440 1.749.661 3.407.294 Source: Disney & ESPN Media Networks 577.433 228.564 109.373 72.429 45.034 1.935.236 2.968.069 Fashion TV Brasil Programmer: Turner International Programmer: Eurochannel SP RJ MG PR Satellite and other States Total 250.000 90.000 65.000 65.000 1.380.000 1.850.000 Source: InteracTV SP RJ MG RS PR DF ES Satellite and other States Total 124.803 88.543 19.905 19.431 15.645 14.883 14.231 1.375.842 1.673.283 06 MARKET I N D I C A T O R S Channel coverage September - October/2009 Fox Fox Life Programmer: Fox SP RJ MG RS PR SC DF CE Satellite and other States Total Fox News Programmer: Fox 1.471.167 462.300 213.377 214.086 180.722 130.108 104.436 44.075 2.605.441 5.425.712 SP RJ MG RS PR SC DF Satellite and other States Total FX Programmer: Fox 700.166 317.653 82.193 51.258 71.409 36.138 48.145 1.727.034 3.033.996 SP RJ MG RS PR SC DF CE Satellite and other States Total Source: FOX Film do Brasil Programmer: Fox 358.888 157.850 44.042 71.750 30.930 13.325 34.557 26.650 1.384.745 2.122.738 SP RJ MG RS PR SC DF Satellite and other States Total 1.136.415 389.113 147.034 116.300 118.400 76.252 73.124 1.806.815 3.863.453 Source: Fox Film do Brasil Source: FOX Film do Brasil Source: FOX Film do Brasil Globonews GNT Programmer: Rede Globo SP RJ RS MG PR DF SC GO AM CE PE MS ES Satellite and other States Total Programmer: Globosat 1.728.439 462.093 286.371 255.182 180.901 111.544 108.478 71.289 46.191 30.361 29.958 29.519 28.794 2.260.478 5.629.598 Source: Globosat SP RJ RS MG PR DF SC GO AM PE CE ES MS Satellite and other States Total 1.333.241 416.150 217.835 190.716 129.501 93.002 91.567 41.508 30.796 28.896 25.921 22.908 22.857 2.218.079 4.862.977 Source: Globosat Hallmark HBO Programmer: Hallmark Programmer: HBO RJ MG SP CE PR SC Satellite and other States Total 28.861 23.624 11.803 8.029 6.617 5.442 1.792.685 1.877.061 Source: FOX Film do Brasil SP RJ PR MG RS DF SC Satellite and other States Total 401.335 141.115 45.430 37.199 29.192 23.945 22.216 663.577 1.364.009 07 MARKET I N D I C A T O R S Channel coverage September - October/2009 HBO Family HBO Plus Programmer: HBO SP RJ PR RS MG SC Satellite and other States Total Programmer: HBO 248.478 71.946 14.037 10.972 10.638 4.642 530.837 891.550 365.680 132.691 37.750 29.176 21.940 21.805 607.050 1.216.092 MGM Megapix Programmer: Globosat SP RJ MG RS PR DF SC CE GO Satellite and other States Total SP RJ PR RS MG SC Satellite and other States Total 986.739 328.475 116.576 105.433 84.293 78.222 45.991 23.467 20.710 1.039.581 2.829.487 Programmer: MGM SP RJ RS MG PR SC DF CE AM Satellite and other States Total History Channel Max Prime Programmer: A&E Television Networks SP 1.130.331 MG 154.970 PR 104.348 AM 24.593 Satellite and other States 2.556.931 Total 3.971.173 Programmer: HBO SP RJ PR DF Satellite and other States Total Multishow MTV* 579.960 362.391 64.436 80.590 53.917 52.352 39.545 19.282 15.759 1.280.769 2.549.000 Source: MGM Latin America 317.617 91.018 35.826 12.065 618.544 1.075.070 Programmer: MTV Brasil SP SC GO RS RJ CE MG PR PB Satellite and other States Total Programmer: Globosat 336.838 141.314 69.523 52.997 41.008 40.940 33.292 25.474 25.474 334.814 1.101.671 Source: MTV Brasil *Broadcast via UHF to main Brazilian cities, SP RJ RS MG PR DF SC GO AM CE PE MS ES Satellite and other States Total 1.728.210 462.093 286.365 254.086 180.900 111.544 108.478 71.289 46.191 30.164 29.958 29.519 28.794 2.256.083 5.623.674 Source: Globosat 08 MARKET I N D I C A T O R S Channel coverage September - October/2009 National Geographic People + Arts Nickelodeon Programmer: National Geographic SP 1.850.632 RJ 524.563 MG 264.654 RS 286.007 PR 219.128 SC 135.803 DF 125.820 CE 28.700 Satellite and other States 2.693.661 Total 6.128.968 Programmer: Viacom Networks Brasil Programmer: Discovery Networks SP RJ RS MG PR SC DF GO RN CE AM ES AL Satellite and other States Total SP RJ BA RS MG SC PR DF PE CE GO ES AM Satellite and other States Total Source: Fox Film do Brasil Sony Sci-Fi 1.135.121 390.552 189.046 153.573 113.462 88.749 78.483 32.167 27.792 23.360 22.885 22.559 20.393 1.967.214 4.265.356 Source: Nickelodeon Programmer: Sci-Fi 1.278.235 493.725 416.571 240.665 211.490 141.987 138.897 77.626 49.494 36.011 33.553 31.043 29.031 1.750.739 4.929.067 SP RJ MG RS DF PR SC Satellite and other States Total Source: Discovery Brasil Source: Fox Films do Brasil Space Speed Sportv Programmer: Sony Entertainment Television Programmer: Turner International Programmer: Fox Programmer: Globosat SP RJ RS MG PR SC DF CE GO ES PE Satellite and other States Total RJ RN ES SP MA MG RS Satellite and other States Total 1.346.265 449.346 209.654 199.972 160.789 119.480 88.368 36.636 36.955 34.550 31.412 2.215.764 4.929.191 95.010 16.039 15.381 210.500 7.683 15.885 11.020 1.790.000 2.161.519 SP RJ MG RS PR SC DF Satellite and other States Total 352.305 175.328 38.815 35.521 35.281 12.744 34.673 1.297.899 1.982.565 Source: Fox Film do Brasil 491.433 254.583 74.518 54.393 45.040 43.445 20.413 1.178.001 2.161.825 SP RJ RS MG PR DF SC GO AM PE CE ES MS Satellite and other States Total 1.325.950 416.150 211.064 190.716 125.541 93.002 91.567 41.508 30.796 28.896 25.993 22.908 22.857 2.173.092 4.800.040 Source: Globosat 09 MARKET I N D I C A T O R S Channel coverage September - October/2009 Sportv 2 TCM TA, TL, TP and TC Telecine Premium Programmer: Globosat Programmer: Turner International Programmer: Globosat Programmer: Globosat SP RJ MG PR RS SC ES RN Satellite and other States Total SP RJ RS MG PR DF SC Satellite and other States Total SP RJ RS MG PR DF SC GO AM PE CE MS ES Satellite and other States Total 1.325.950 415.909 210.464 189.429 125.541 93.002 91.567 41.508 30.796 28.896 25.993 22.857 21.743 2.129.119 4.752.774 674.420 307.180 90.960 67.563 61.271 35.970 16.107 15.440 1.657.605 2.926.517 Source: Globosat SP RJ RS MG DF PR SC Satellite and other States Total 550.822 270.522 93.382 65.965 53.711 53.433 48.005 1.150.057 2.285.897 Source: Globosat TNT TV5 Monde TV Rá-Tim-Bum Programmer: Turner International Programmer: TV5 Monde SP RJ RS MG PR SC DF RN CE ES GO AM PB PE AL MS Satellite and other States Total SP RJ RS MG DF SC PR GO CE Satellite and other States Total Programmer: TV Cultura SP RJ MG DF SC AM PR RS Satellite and other States Total 1.407.653 465.088 214.962 210.397 167.735 115.632 89.425 46.160 39.505 39.212 37.663 37.657 33.200 30.439 29.420 23.064 2.163.733 5.150.945 545.382 262.085 89.911 65.965 52.902 51.858 47.190 1.139.405 2.254.698 358.301 262.370 129.677 115.945 92.923 70.352 63.913 24.924 24.269 415.409 1.558.083 Source: Media Mundi TVE International Programmer: TVE International 762.200 182.493 63.974 33.278 25.051 11.500 43.982 32.547 1.375.401 2.530.426 Source: TV Rá-Tim-Bum SP RJ RS PR SC Satellite and other States Total 700.000 290.000 160.000 80.000 60.000 610.000 1.900.000 Source: InteracTV 10 MARKET I N D I C A T O R S Channel coverage September - October/2009 Universal Channel VH1 VH1 Mega Hits Warner Programmer: USA Brasil Programmer: Viacom Networks Programmer: Viacom Networks Programmer: Warner Channel SP RJ RS MG PR SC DF GO AM CE PE ES MS Satellite and other States Total 1.578.463 425.611 280.697 210.311 173.107 115.416 111.544 72.241 46.191 30.164 29.826 28.679 28.512 1.831.018 4.961.780 Source: Globosat SP RJ MG RS DF PR Satellite and other States Total 524.586 197.679 89.822 39.832 35.965 34.016 1.840.349 2.762.248 Source: Viacom Networks Brasil SP RJ MG RS DF PR Satellite and other States Total 377.356 174.201 55.779 36.272 35.965 32.357 1.891.388 2.603.317 Source: Viacom Networks Brasil SP RJ RS MG PR SC DF CE GO ES PE Satellite and other States Total 1.347.706 448.930 209.880 195.844 161.679 118.151 83.037 36.634 35.304 35.297 29.725 2.171.307 4.873.494 11 MARKET I N D I C A T O R S Channel coverage September - October/2009 Other channels Channel Language Genre Origin Over 3 millions TV Brasil TV Câmara TV Justiça TV Legislativa TV NBr TV Senado Port Port Port Port Port Port VarietyBrazilian PoliticBrazilian PoliticBrazilian PoliticBrazilian PoliticBrazilian PoliticBrazilian From 1,5 million to 3 millions Animax Canal Comunitário Canal Universitário Deutsche Welle Mosaico Mosaico Adulto Mosaico Infantil Mosaico Interativo MTV Hits Net TV Passo a passo RAI SIC International TV Climatempo Spa/Port Children's-Juvenille's Foreign Port VarietyBrazilian Port VarietyBrazilian Ger/IngEtnic Foreign Port GuideBrazilian Port GuideBrazilian Port GuideBrazilian Port GuideBrazilian PortMusic Foreign Port GuideBrazilian Port GuideBrazilian ItalianEtnic Foreign Port Variety Foreign PortMetheorologicBrazilian From 500,000 to 1,5 million Art Latino Casa Club TV CNN Espanhol Film & Arts ManagemenTV ArabicEtnic Foreign Port Lifestyle Foreign SpanishNews Foreign Port Variety Foreign PortBusinessBrazilian Channel Language Genre Origin NHK TV Gospel Woohoo JapEtnic Foreign PortReligiousBrazilian Port SportsBrazilian From 250,000 to 500,000 Biography ChannelEng/Port DocumentariesBrazilian Cine Brasil PortMoviesBrazilian Esotérico PortEsotericBrazilian Golf ChannelEnglish Sports Foreign Rede Gênese PortReligiousBrazilian RTPi PortEtnic Foreign The Concert ChannelEngMusic Foreign TV Jóquei Port SportsBrazilian TVA no ar Port GuideBrazilian Up to 250 ,000 subscribers Abu Dhabi ArabicEtnic Foreign Argentina Televisora C SpanishEtnic Foreign Baby TV Port Children's Foreign HTV SpanishMusic Foreign I.Sat Spanish Variety Foreign Infinito SpanishEsoteric Foreign MovietraxxEnglishMusic Foreign Much Music SpanishMusic Foreign Multipremier PortMovies Foreign Nick Jr Port Children's Foreign NSC Port SportsBrazilian Playhouse Disney Port Children's Foreign Rit PortReligiousBrazilian Syrian Channel PortEtnic Foreign Telehit SpanishMusic Foreign 12 MARKET I N D I C A T O R S Channel coverage September - October/2009 Outros canais Channel Language Genre Origin Telesur SpanishNews Foreign Tooncast Port Children's-Juvenille's Foreign TruTVEnglish Variety Foreign TV Alphaville Port Local channelBrazilian TV Coréia CoreanEtnic Foreign Venezuela SpanishEtnic Foreign VH1 ClassicEnglishMusic Foreign WorldnetEnglish Informative Foreign A la carte and pay-per-view channels Big Brother Brasil PortEventsBrazilian Brasileirão Interativo Port SportsBrazilian Buttman TV PortEroticBrazilian Canal AdultoEng/PortEroticBrazilian Cine Sex PortEroticBrazilian Forman PortErotic Foreign HentaiEng/PortErotic Foreign Hustler TV IngErotic Foreign NHK Premium JaponeseEtnic Foreign PenthouseEng/PortErotic Foreign Planet Sex PortEroticBrazilian PlayboyEng/PortErotic Foreign Premiere PortEventsBrazilian Premiere CombateEng/Port Sports Foreign Premiere FilmesEng/PortMoviesBrazilian Premiere Futebol Port SportsBrazilian Private GoldEng/PortErotic Foreign Sexy Hot PortEroticBrazilian Sexy TVEng/PortEroticBrazilian Channel Language Genre Sexy ZoneEngErotic Venus Spanish/PortErotic Interactive channel Cartoon Games Games Playin' TV Port Port Port Origin Foreign Foreign Interactive games Foreign Interactive gamesBrazilian Interactive gamesBrazilian HD channel Cine Sky HD Port Films HDBrazilian Discovery Theater HD Port Documentary Foreign ESPN HD Port Sports Foreign FOX HD Port Films and series Foreign Globosat HD Port VarietyBrazilian HBO HD Port Film and seriesBrazilian MGM HD PortMoviesBrazilian MTV HD Port VarietyBrazilian Multishow HD Port VarietyBrazilian National Geographic HD Port DocumentaryBrazilian Rush HDEnglish SportsBrazilian Sex Zone HDEnglishEroticBrazilian Space HD PortEsotericBrazilian TNT HD PortMoviesBrazilian 13 MARKET S U R V E Y Channel packages considered good by subscribers Even those who intend to cancel pay-TV service give package offerings good ratings. P TS continues to publish the findings of the 16th survey profiling pay-television subscribers in the main metropolitan areas of Brazil, conducted in partnership with IBOPE. This issue focuses on subscribers’ assessments of the channel packages offered by operators. The study also analyzes interviewees’ opinions in a breakdown by operator and cross-tabulated with the variable “intent in respect of service”. Methodology: The survey consisted of personal interviews based on structured questionnaires with openend and closed-end questions. Data were collected in the period January 19-February 2, 2009, in 11 major metropolitan areas: Brasília, Belo Horizonte, Campinas, Curitiba, Florianópolis, Fortaleza, Porto Alegre, Recife, Rio de Janeiro, Salvador, and São Paulo. The sample comprised 17,215 individuals, with pay-TV subscribers accounting for 2,353 or 13.6% of the total, proportionately distributed among the metropolitan areas surveyed. As in previous surveys, socioeconomic categories A, B, C and D/E were covered according to the Brazilian classification. This time class A accounted for 3% of the interviews, B for 30%, C for 47%, and D/E for 20%. Levels of educational attainment were in line with the averages for the Brazilian population, with 37% having completed secondary school or holding a university degree. The sample was balanced in terms of age groups: 20% were aged 10-19, 22% were 20-29 years old, 18% were aged 30-39, 16% were 40-49 years old, and 24% were aged 50 or over. Women accounted for 53% accounting for at most 2%. of the sample. For pay-TV subscribers interviewed only, the socioeconomic breakdown was as follows: 71% A/B, 27% C, and 2% D/E. Respondents broke down as follows by the service provider to which they subscribed: Net 55%, Sky 26%, TVA 7%, Telefonica 4%, other 8%. Classes A and B accounted for the largest proportion of the service providers’ subscriber bases, with D/E Conclusions: Most pay-TV subscribers (54%) rated the channel packages offered by operators “good”, with about 19% rating them “average” and 18% “excellent”. A breakdown by operator shows 54% of subscribers to Sky rating its packages “good”, 23% “excellent”, and 18% “average”. In the case of subscribers to Net, 56% rated them “good”, 21% “average”, and 18% “excellent”. Among subscribers to TVA, 54% rated them “good”, 22% “excellent”, and 17% “average”. The same trend in opinions on channel packages can be seen in the chart that shows the results found by cross-tabulating package ratings with intent in respect of pay-TV service. Over half of those who said they planned to stay with the same operator and channel package rated the types of package offered “good”, with 21% rating them “excellent” 15% “average”. Among those who were minded to change to a different package, 54% rated the package offering “good”, with 25% opting for “average”. Some 40% of those who said they would like to switch to a different operator rated the packages available “average”, and 34% of those who wanted to cancel the service said they were “good”. 14 MARKET S U R V E Y Subscribers’ assessments of the channel package DK/NR 3% Very Bad 2% Bad 4% Excellent 18% Average 19% Good 54% Base: 2.353 interviews By operator SKY Bad 3% NET Very Bad 2% Excellent 22% Average 18% Bad 4% Very Bad 1% Excellent 18% Average 21% Bad 3% Base: 1.292 interviews Very Bad 4% Excellent 22% Average 18% Good 56% Good 55% Base: 598 interviews TVA Good 53% Base: 171 interviews 15 MARKET S U R V E Y Subscribers’ assessments of the channel package X Intent in respect of service 70% Very Good 60% Good Average Bad Very bad 50% 40% 30% 20% 10% 0% Keep on operator and channels' packagecom Base: 2.353 interviews Source of charts: PTS/IBOPE. Keep on operatorr but change channels' package Switch operator Cancel the pay-TV service DK/NR Nº 155 - January of 2010 - Year XIV Rua Sergipe, 401/Conj. 1.111 • Higienópolis • 01243-001 São Paulo (SP) Brasil Phone/Fax: +55 11 3138-4630 E-mail: [email protected]