Unit 3 - Listen to Track 8 on CD 1 and then fill in the missing words

Unit 3 - Listen to Track 8 on CD 1 and then fill in the missing words
Mike Johnson wants to know how the R & D department* is getting on with the new
system, because the company management is planning to ............... it at the MTE
fair, where it will get maximum ............... . He therefore asks Mary Stevens, the head
of R & D, how they are ................. with the conveyor. His .................. wants to know
when the fair is taking place and Mr Johnson gives her the relevant dates. Ms
Stevens .................... him that the system should be ready by October. However, she
adds that they have a little problem at the moment, because the company that
..................... N-E Conveyors with electronic control systems is in .......................
difficulties.
Mike Johnson asks if the supplier is going ................... and his colleague says that this
seems to be the ................. . She also says that if this happens they will have to find a
new supplier. When Mr Johnson asks if that will be possible at short ................... , the
head of R & D tells him that her department is already looking at some
........................ products.
Although Mary Stevens isn‘t able to give him a one hundred per cent .................... ,
she believes that they will find a ......................... soon. Mike Johnson wants to know
when Ms Stevens will be able to give him a ......................... answer, and his colleague
says she will need another two weeks. She informs Mr Johnson that the
............................. department is already .......................... with some new suppliers,
and .............................. that apart from the control system, everything is going to
.................. . She adds that they tested a prototype the week before, with good
............................. .
Mike Johnson then asks when ........................ will begin, and Mary informs him that
the start of production is ....................... for the middle of August. She also promises
to keep Mr Johnson informed about developments with the ....................... .
*Designing and developing new products is often very important for the survival of a company,
especially in industries that are changing fast. Companies have to stay up to date with the latest
technological developments, with the product design activities of their competitors and with the
changing requirements of their customers. It is the responsibility of the R & D department to do the
research and produce the innovations that will give their company a competitive advantage.
Mike Johnson and Mary Stevens discuss progress on the new conveyor system
Could you tell me how you’re getting on
with the new system?
Not bad. We’re making progress. Why are
you asking?
Because we’re planning to launch it at the
MTE fair.
And when is the fair taking place?
It’s taking place in October, from the 17th
to the 21st.
Well, the system should be ready by
October, but we’ve got a little problem at
the moment.
What sort of problem?
Well, the company that supplies us with
electronic control systems is having
financial difficulties.
You mean they are going bankrupt?
It looks like it. If so, we’ll have to find a new
supplier.
Will that be possible at short notice?
Oh, I think so. We’re already looking at
some competing products.
So you think you can solve the problem?
M.J.
Well, I can’t give you a one hundred per
cent guarantee, but I’m pretty sure we’ll
find a solution soon.
When can you let me have a definite
answer?
Give me another two weeks. The
purchasing people are already negotiating
with a couple of new firms.
Apart from the control system, is
everything going to plan?
Yes, we tested a prototype last week and
everything went well
And when will production begin?
The start of production is planned for midAugust.
So you’ll let me know as soon as you’ve got
the final dates?
Yes, I’ll keep you informed about
developments.
M.S.
M.S.
M.J.
M.S.
M.J.
M.S.
M.J.
M.S.
M.J.
M.S.
M.J.
M.S.
M.J.
M.J.
M.S.
M.J.
M.S.
M.J.
M.S.
M.J.
M.S.
Könntest du mir sagen wie ihr mit dem
neuen System vorankommt?
Nicht schlecht. Wir machen Fortschritte.
Warum fragst du?
Weil wir planen, es auf der MTE Messe
einzuführen.
Und wann ist die Messe?
Sie findet im Oktober statt, vom siebzehnten
bis zum einundzwanzigsten.
Also, das System müsste bis Oktober fertig
sein, aber wir haben im Moment ein kleines
Problem.
Was für ein Problem?
Also, die Firma, die uns die elektronischen
Steuersysteme liefert, hat finanzielle
Schwierigkeiten.
Du meinst, dass sie pleitegehen?
Es sieht so aus. Wenn, dann werden wir
einen neuen Lieferanten finden müssen.
Wird das so kurzfristig möglich sein?
Ich denke schon. Wir schauen uns bereits
einige Konkurrenzprodukte an.
Du meinst also, dass du das Problem lösen
kannst.
Na ja, ich kann es nicht hundert-prozentig
garantieren, aber ich bin mir ziemlich sicher,
dass wir bald eine Lösung finden werden.
Wann kannst du mir eine endgültige
Antwort geben?
Gib mir noch zwei Wochen. Die
Einkaufsleute verhandeln schon mit einigen
neuen Firmen.
Abgesehen vom Steuersystem, läuft alles
planmäßig?
Ja, wir haben letzte Woche einen Prototyp
getestet und alles ist gut gelaufen.
Und wann beginnt die Produktion?
Der Produktionsbeginn ist für Mitte August
geplant.
Also, du sagst mir Bescheid, sobald du die
endgültigen Daten hast?
Ja, ich werde dich auf dem Laufenden
halten.
Task 3.1 – Now cover the English text and then translate the German dialogue.
Language notes A :
I. Fractions
1/2
1/ 3
1/4
2/ 5
4/ 6
3/ 7
5/ 8
8/9
1/ 10
II. Percentages/ Decimals
(in English we use a decimal
point and not a comma)
a half
a third
a quarter
two fifths
four sixths
three sevenths
five eighths
eight ninths
a/one tenth
0.7: zero point seven (or)
nought point seven
III. Money (English uses a
comma where German uses
a full stop)
€ 1,000,000 : a/one million
euros
$ 3.40 : three dollars forty
£ 110: a hundred and ten
pounds
5.5%: five point five per cent
£ 3.75: three pounds
seventy-five
Task 3.2 – now read the calculations
(+ plus / - minus / x times /
1.
2.
3.
4.
5.
1/4 + 3 ¼
= ...........
$ 12.50 - $ 3.25 = .........
6 x 15 cents = ............
9.9 : 3
= .............
2 1/3 + 8 1/3 =..............
12.5 x 4
18.60 : 3
13.35 + 11.65
25 - 13.5
132.50 + 2.50
: divided by /
= ...............
= ...............
= ...............
= ...............
= ...............
= equals)
7/8 + 3/8
$ 28.40 - $ 14.20
36.60 : 4
$ 67 + $ 42
12 x 12
= ...............
= ...............
= ...............
= ...............
= ...............
Task 3.3 – Read the telephone conversation and then make similar phone calls with a
partner (the underlined words have to be replaced)
You
Your partner
Sales department, Peter White speaking.
Hello, Sue Ford here, Y.H.L. UK Ltd.
Yes Ms Ford, what can I do for you?
Well, I need some information about
prices.
O.K., for what product?
I need the new price of your PR 40s.
Right, I’ll just look it up for you.
I think the catalogue we have here is out
of date.
The latest price ex works is € 6.30 each.
And what sort of discount are you
offering on 1000 pieces?
Let me see, on 1000 pieces we can offer you a
discount of 3 %.
O.K. then, I’ll send you an order right
away.
1. Pat Morgan (United Products) rings Henry Brown to ask about the price of GR 220s
(€ 5.75) and to find out how high the discount will be on 2,250 pieces (7.5 %).
2. Linda Green (Marshall & Davies) rings Alan Barnes to ask about the price of DL 4/28s
(£ 11.15) and to find out how high the discount will be on 500 pieces (3.5%).
3. Carol North (Security Systems) rings Jane Ward to ask about the price of P45s ($ 18.85)
and to find out how high the discount will be on 250 pieces (4.75%).
4. Paul Duke (Q and R Ltd) rings Penny Foster to ask about the price of JB 007s (€ 2.70) and
to find out how high the discount will be on 1500 pieces (6.25%).
-3-
Language notes B
The simple present is used for general, multiple actions
We produce washing machines.
The present continuous (or present progressive) is for temporary actions/phases
At the moment we are producing a thousand washing machines a week.
and individual, one-off situations (key words are "at the moment/currently/at present/right
now".
The firm is currently having problems with one of its suppliers.
Task 3.4 Write one sentence with "at the moment" + "..... ing" and one with
"always" + the simple present
Example: I/check the sales figures (at the moment/at the end of the month)
I’m checking the sales figures at the moment.
I always check the sales figures at the end of the month.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
They/do an inventory (at the moment/at the end of the year)
He/file documents (at the moment/before he leaves the office)
I/draw up a balance sheet (at the moment/at the end of the quarter)
We/place our orders for Christmas (at the moment/in June)
She/have a coffee break (at the moment/at ten-thirty)
I/update the customer files (at the moment/once a month)
They/send out reminders (at the moment/to customers who are slow in paying)
She/complete the VAT returns (at the moment/at the end of the quarter)
We/review our prices (at the moment/every six months)
The workforce/work overtime (at the moment/when there is a backlog of
orders)
Task 3.5 Complete the sentences with the present simple or the present
continuous (the verb is in the infinitive form).
1. What kind of company is Access?
2. Well, it is a logistics company. In other words, it ............... (store) and ..............
(distribute) such things as frozen food.
3. How ............ the company ......... (distribute) these products?
4. It .................. (use) refrigerated container vehicles.
5. And who ....... it ......... (supply)?
6. It ............. (work) mainly with the fast-food industry and high-street stores, but
currently it ................ (extend) its customer base.
7. ............... it ............... (look) for new customers at present?
-4-
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
Yes, at the moment it ..................... (introduce) some new services, such as
e-commerce home deliveries.
You mean the goods that people ........ (buy) on the internet?
Right – it’s a market which ......... (grow) fast at the moment.
And .............. the company ....... (have) many depots?
Yes, its network ............. (cover) the whole of the UK, and it ............... (grow)
in Europe at the moment, too.
So it also ................ (have) subsidiaries on the continent?
That’s right. At present it ................. (operate) in three continental countries.
And ................. the company currently ................ (plan) to expand these
operations?
Yes, it .................. (set up) a subsidiary in Italy right now.
.................. the company .............. (have) a subsidiary in Germany?
Of course. Access Deutschland .......... (carry out) the company’s German
operations.
Task 3.6 read the following email and the language notes.
From : M. Johnson
To : J. Richards
Date : 18 June
Subject : bookings
Could you please make the following travel arrangements:
 Call the travel agency and book two business-class tickets from Newcastle to East
Midlands airport for Monday, 17 October (preferably a morning flight). The tickets
are for Mr Clark and myself.
 Book the return flight for the afternoon of Friday, 21 October.
 Ring a car-hire firm and organise a car for five days - it should be available when we
arrive and we’ll leave it at the airport when we depart.
 Ring the Sherwood Hotel to reserve accommodation for four nights, from the
seventeenth to the twentieth - we’ll need single rooms.
 Book a conference room at the MTE fair from two to four o'clock on the Thursday
afternoon. It should be large enough for abour a dozen people.
 Organise the usual presentation equipment for the fair – beamer, screen, laser
pointer and so on.
Language notes C
The verb "want" is often followed by an object only:
Mike Johnson wants business-class tickets
or by the "to" form of the verb
He wants to fly in the morning
or by a pronoun and the "to" form of the verb:
She wants him to make some coffee. (Not: She wants that he makes some coffee.)
-5-
Task 3.7 – now ask the questions (based on the email in 3.6) for the following answers:
Example:
She wants Mike Johnson to send her information about prices. (What)
What (information) does she want him to send her?
1. He wants her to call the travel agency.
(Who)
2. He wants her to book business-class
tickets. (What sort)
3. He wants her to book flights for Mr
Clark and himself. (Who)
4. He wants her to contact a carhire firm.
(Who)
5. He wants her to reserve
accommodation for four nights. (How
many/For how many)
6. He wants her to book two single rooms.
(What sort)
7. He wants her to book a conference room for
about twelve people. (What sort)
8. He wants her to book the room from two to
four o'clock on Thursday afternoon. (When)
9. He wants her to organise presentation
equipment. (What sort)
Task 3.8: - link the expressions on the left with the right German translation:
1. The new computer game is selling like hot cakes.
A. Es kann niemand sagen, wer die Ausschreibung
gewinnen wird. Es sieht so aus, als ob es bis zum
letzten Augenblick spannend bleibt.
2. I hope we win the contract because there‘s a lot
at stake here.
B. Das Geschäft mit dem ausländischen Hersteller
ist geplatzt.
3. We have made our final offer. Now the ball is in
their court.
C. Im Welthandel werden die Entwicklungsländer
ziemlich unfair behandelt.
4. The management consultants have analysed our
financial situation. The bottom line is that we are
in serious trouble.
D. Das neue Computerspiel geht weg wie warme
Semmeln.
5. I‘m not sure what you‘re driving at. Can you
explain it to me once more?
E. Unser Vorschlag bezüglich eines Werbemotivs
wurde von der Geschäftsleitung abgelehnt,
deshalb mussten wir wieder von vorne anfangen.
6. There‘s no telling who will win the tender. It
looks like it‘s going to go down to the wire.
F. Die Verhandlungen sind in eine Sackgasse
geraten und es sieht aus als ob die Fusion nicht
zustande kommen wird.
7. The deal with the foreign manufacturer fell
through.
G. Ich bin mir nicht sicher, worauf Sie hinaus
wollen. Könnten Sie es mir noch einmal erklären?
8. After a lot of hard work by our sales section we
think the contract is in the bag.
H. Als die Tochtergesellschaft in Schwierigkeiten
geriet, musste ihr die Muttergesellschaft aus der
Patsche helfen.
9. The less developed nations get a rough deal in
world trade.
I. Wir haben unser letztes Angebot abgegeben.
Jetzt sind sie dran.
10. Our suggestion for an advertising motif was
rejected by the management, so we had to go
back to the drawing board.
J. Die Forderung der Belegschaft nach einer
Lohnerhöhung wurde vom Vorstand abgelehnt.
11. The negotiations have reached a stalemate and
it seems that the merger will not go ahead.
K. Ich hoffe, wir bekommen den Auftrag, weil hier
sehr viel auf dem Spiel steht.
12. The demand from the workforce for a pay rise
got the thumbs down from the board.
L. Nach harter Arbeit von Seiten der
Verkaufsabteilung glauben wird, dass der Auftrag
jetzt unter Dach und Fach ist.
13. When the subsidiary got into difficulties the
parent company had to bail it out.
M. Die Unternehmensberater haben unsere
finanzielle Lage analysiert. Fazit: Wir sind in
großen Schwierigkeiten.
-6-
Task 3.9 – Complete the following email with the missing words below:
confirmation / attached / account / discount / quotation / specified / conditions /
interest / payment / delivery / net / valid / refer / enquiry
Dear Sir or Madam
We (1) ............. to your (2) ............. of 11 June and should like to thank you for your (3) .............. in
our products.
You will receive (4) ............. our detailed (5) ............. for the goods (6) ............. in your enquiry,
together with an English translation of our general terms and (7) ............. of business. Our terms of
(8) ............. are CIF Rotterdam and our terms of (9) ............. are by bank transfer to the (10)
............. shown below.
We offer a cash (11) ............. of 3 % for payment within 10 days, otherwise 30 days (12) .............. .
This quotation will remain (13) ............. for three months. After that time it is subject to
(14).................. .
With best regards
M. Johnson
Export Manager
Task 3.10 – making requests
Ask your partner to do something for you, like this:
Q. Could you please order some blank CDs? (what brand)
A. Okay, what brand should I order?
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
book you a business-class flight to New York
(when)
rent a car for you
(what sort)
get you some dollars
(how much)
arrange a meeting of the department
(what date)
get you a memory stick
(what size stick)
reserve you hotel accommodation for three nights (what sort of rooms)
send out the agenda for next week’s conference
(who)
make some photo-copies of the contract
(how many copies)
pick you up from the airport
(when)
call you tomorrow
(what time)
-7-
Task 3.11 – Study the prepositions and then complete the sentences






a discount on 1000
pieces
a photocopy of a
document
a problem with a
supplier


refer to an order


at the end of the
meeting
slow in paying



be of assistance

after receipt of
your order
at short notice


planning to do
something

be planned for
Friday
before leaving the
office
shown in/on the
price list
do not hesitate to
contact us
draw someone’s
attention to
something
go to plan
getting on well
with the order
supply someone
with a product



keep someone
informed about ....
look at a document

negotiate with a
supplier

on the continent

payment by bank
transfer
thank someone for
something

1. How are they getting on ........ the project?
11. Is your company planning ....... take part in
the fair?
2. I am writing to thank you ...... your kind
invitation.
12. We can offer you a discount of 5% ......
10,000 pieces.
3. Unfortunately we are having a problem
.......... one of our machines at present.
13. Is everything going ....... plan with our
order?
4. Less developed countries supply the
industrial world ................ most of its raw
materials.
14. Payment will be ...... bank transfer to your
UK account.
5. Delivery will be six weeks ...... receipt of
your order.
15. The launch of the new van is planned
.......... the motor show.
6. Customers who are slow ..... paying their
bills are not very popular.
16. After intensive negotiations ....... the
customer we reached an agreement.
7. If you need these articles ...... short notice
we can normally supply them from stock.
17. May we draw your attention .......... our
invoice of 12 April, which has not been
paid yet?
18. We will keep you informed ............ any
changes in the situation.
8. All the products shown ..... our price list are
made from recycled materials.
9. We refer ....... our telephone conversation
of last Monday.
19. Could you please have a look .......... this
contract and check that there aren’t any
mistakes in it?
10. Please let me know if I can be .......
assistance to you.
20. As soon as our new factory is ...........
operation we will increase our output.
-8-
Task 3.12 – Written translation
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Könntest Du mir bitte ein Hotelzimmer reservieren?
Ja, was für ein Zimmer soll ich buchen?
Es kostet hundertfünfundvierzig Euro.
Kannst Du mir bitte einen Mietwagen reservieren?
Ja, was für einen Wagen soll ich reservieren?
Er kontrolliert gerade die Verkaufszahlen; er kontrolliert sie immer am Ende des
Monats.
Könntest Du bitte einige Fotokopien machen? Ja, wie viele soll ich machen?
Wir beliefern hauptsächlich die Hotelbranche, aber zur Zeit erweitern wir unseren
Kundenkreis.
Wir brauchen zwei Einzelzimmer mit Bad vom 20. bis zum 23. März.
Könntest Du bitte die Tagesordnung verteilen? Ja, an wen soll ich sie schicken?
Er möchte, dass sie ihm einen Flug reserviert.
Wir machen zur Zeit Überstunden.
Ich werde Ihnen bald einen Auftrag zufaxen.
Sie hat gerade Kaffeepause; sie hat immer um 10.30 Kaffeepause.
Könntest du mich morgen abholen?
Task 3.13 – Multiple-choice questions
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
We normally ..................... our goods by road.
She wants .......... book her a flight to London.
We always .............. all new documents before
we finish work.
The latest price ex works is 6.30 euros...............
They ............... a small problem with our order at
the moment.
If you need further details, please do not
hesitate .......... us.
We can’t find a new supplier ......... such short
notice
Currently they ................. a new building project.
Attached you .................. our conditions of sale.
What ........... accommodation do you need?
I ....... to your enquiry of 10 June.
We enclose our latest catalogue and a copy ........
our terms of sale.
Where ........... at the moment?
................. you an order straight away.
-9-
distribute / are distributing
that we should / us to
are filing / file
the piece / each
have / are having
to contact / contacting
on / at
plan / are planning
are receiving / will receive
for / sort of
refer / am referring
from / of
do you work / are you working
I’ll fax / I’m faxing
Vocabulary
accommodation
agenda
annual
general
meeting (AGM)
at short notice
balance sheet
bank transfer
bankrupt
business operations
carry out (v)
certification
check (v)
clarification
competing products
complain (v)
container
contract
copy
currency
currently
customer base
discount
draft
draw up (v)
e-commerce
economy
electronic
expand (v)
extend (v)
ex works
file (v)
foreign exchange
fork-lift truck
high street
an industry
introduce (v)
Unterkunft
Tagesordnung
Jahreshauptversammlung
kurzfristig
Bilanz
Überweisung
pleite
Geschäftstätigkeiten
durchführen
Zertifizierung
kontrollieren
Abklärung
Konkurrenzprodukte
sich beschweren
Behälter
Vertrag
Exemplar/Kopie
Währung
derzeit
Kundenkreis
Rabatt
Entwurf
erstellen
Handel im Internet
Wirtschaft
elektronisch
expandieren
erweitern
ab Werk
ablegen
Devisen
Gabelstapler
Einkaufsstraße
Branche
(sich) vorstellen
inventory
(product) launch
management
consultant
negotiate (v)
out-of-date
output
overtime
pay rise
performance
piece
produce (v)
progress
quarter
questionnaire
quote prices (v)
receipt of order
refer to (v)
reminder
rent (v)
request
review (v)
sales figures
set up (v)
share
shareholder
size
solution
solve (v)
travel agency
van
VAT return
vehicle
- 10 -
Inventur
Produkteinführung
Unternehmensberater
verhandeln
überholt
Produktionsvolumen
Überstunden
Lohnerhöhung
Leistung
Stück
herstellen
Fortschritt
Quartal
Fragebogen
Preise angeben
Auftragseingang
sich beziehen auf
Mahnung
mieten
Bitte
überprüfen
Verkaufszahlen
gründen
Aktie
Aktionär
Größe
Lösung
lösen
Reisebüro
Transporter
Mehrwertsteuervoranmeldung
Fahrzeug
Answer key
Task 3.4
1. They’re doing an inventory at the moment. They always do an inventory at the end of the year.
2. He’s filing documents at the moment. He always files documents before leaving the office.
3. I’m drawing up the balance sheet at the moment. I always draw up the balance sheet at the
end of the quarter.
4. We’re placing our orders for Christmas at the moment. We always place our orders for
Christmas in June.
5. She’s having a coffee break at the moment. She always has a coffee break at ten-thirty.
6. I’m updating the customer files at the moment. I always update the customer files once a
month.
7. They’re sending out reminders at the moment. They always send out reminders to customers
who are slow in paying.
8. She’s completing the VAT returns at the moment. She always completes the VAT returns at the
end of the quarter.
9. We’re reviewing our prices at the moment. We always review our prices every six months.
10. The workforce is working overtime at the moment. The workforce always works overtime
when there is a backlog of orders.
Task 3.5
1. stores, distributes
2. does; distribute
3. uses
4. does; supply
5. works; is extending
6. is; looking
7. is introducing
8. buy
9. is growing
10. does; have
11. covers; is growing
12. has
13. is operating
14. is;planning
15. is setting up
16. does; have
17. carries out
Task 3.7
1. Who does he want her to call?
6. What sort of accommodation does he want
her to book?
2. What sort of tickets does he want her
7. What sort of room does he want her to book
to book?
at the MTE fair?
3. Who does he want her to book flights
8. When does he want her to book the room
for?
for?
4. Who does he want her to contact
9. What sort of equipment does he want her to
about renting a car?
organise?
5. How many nights does he want her to reserve hotel accommodation for? /For how many
nights does he want her to reserve hotel accommodation?
Task 3.8
1. D
2. K
3. I
4. M
5. G
6. A
7. B
8. L
9. C
10. E
11. F
12. J
13. H
Task 3.9
1. refer
2. enquiry
3. interest
4. attached
5. quotation
6. specified
7. conditions
8. delivery
9. payment
10. account
11. discount
12. net
Task 3.10
13. valid
14. confirmation
1. Could you please book me a business-class flight to New York? Okay, when should I book it
for?
2. Could you please rent me a car? Okay, what sort of car should I rent?
3. Could you please get me some dollars? Okay, how much should I get?
4. Could you please arrange a meeting of the department? Okay, what date should I arrange it
11
for?
5. Could you please get me a memory stick? Okay, what size stick should I get?
6. Could you please reserve me hotel accommodation for three nights? Okay, what sort of
accommodation should I reserve?
7. Could you please send out the agenda for next week’s conference? Okay, who should I send
it to?
8. Could you please make some photo-copies of the contract? Okay, how many copies should I
make?
9. Could you please pick me up from the airport? Okay, when should I pick you up?
10. Could you please call me tomorrow? Okay, what time should I call?
Task 3.11
1. with
4. with
7. at
10. of
13. to
16. with
19. at
2. for
5. from/after
8. in/on
11. to
14. by
17. to
20. in
3. with
6. in
9. to
12. on
15. for
18. about
Task 3.12
1. Could you please reserve me a hotel room?
2. Yes, what sort of room should I book?
3. It costs a hundred and forty-five euros.
4. Can/Could you reserve me a rented car/hire car?
5. Yes, what sort of car should I reserve?
6. He’s checking the sales figures at the moment. He always checks them at the end of the
month.
7. Could you please make some photocopies? Yes, how many should I make?
8. We mainly supply the hotel industry/ trade/business, but we’re extending our customer
base (at the moment).
9. We need two singles rooms with bath from the twentieth to the twenty-third of March.
10. Could you please distribute (send round) the agenda? Yes, who should I send it to?
11. He wants her to reserve him a flight.
12. We’re working / doing overtime at the moment.
13. I’ll fax you an order soon.
14. She’s having a coffee break at the moment; she always has a coffee break at ten-thirty.
15. Could you pick me up tomorrow?
Task 3.13
1. distribute
2. us to
3. file
4. each
5. are having
6. to contact
7. at
8. are planning
9. will receive
10. sort of
11. refer
12. of
13. are you
working
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