It`s aboutHOPE It`s aboutHOPE
Transcrição
It`s aboutHOPE It`s aboutHOPE
Peel Children’s Centre Nexus Youth Services 85A Aventura Court Mississauga, ON L5T 2Y6 Ph.: (905) 795-3500 Fax: (905) 696-0350 www.peelcc.org 85A Aventura Court Mississauga, ON L5T 2Y6 Ph.: (905) 795-3518 Fax: (905) 696-0350 www.peelcc.org/nexus-services Charitable Donation No. 11908 7807 RR0001 Charitable Donation No. 13039 7631 RR0001 Annual Report – 2010/11 It’s about HOPE It’s about HOPE Celebrating Our Journey Our Vision A caring community working together for children and youth. Our Missions Peel Children’s Centre To provide a continuum of high quality mental health services for children, youth and their families who are experiencing or may experience serious emotional difficulties. Nexus Youth Services Nexus Youth Services creates opportunities for youth by providing high quality services that are inclusive and responsive to the needs and voices of youth. Our Values Flexible Accessible Responsive Effective Accountable Efficient Respectful Continuity of Service Peel Children’s Centre/Nexus Youth Services Board of Directors - 2010/11 Officers: Peel Children’s Centre and Nexus Youth Services celebrated our 25th anniversaries in 2010. As such, this Annual Report provides an opportunity not only to highlight our recent accomplishments, but also to reflect on our journey. It all started 25 years ago with a vision of hope. Today, that vision is as strong and powerful as it has ever been. Why? Because Peel Children’s Centre and Nexus Youth Services know that we make a real difference in the lives of tens of thousands of children, youth and families struggling with mental health issues! This is both our history and the foundation for our future. We hope you enjoy this year’s report, and join our celebration of hope. In the first article, we celebrate growth and renewal. Even in difficult economic times, there are opportunities. 2010/11 was a case in point. Beyond the privilege of working with our clients, we were blessed with new and renewed partnerships with our funders, donors, and community partners. Indeed, we are a caring community working together for children and youth. Looking forward, we applaud the additional resources committed to mental health and addiction services, and look forward to hearing that the funding allocations recognize and rectify historic funding inequity. The Government of Ontario has an opportunity and obligation to do the right thing for children and families in Peel. Our journey towards excellence has also evolved from an accountability perspective. Rudimentary reporting routines have been replaced with our Accountability Framework, a performance management tool that emphasizes transparency and excellence. Beyond accountability, we are committed to leading the way. QUEST©, our Quality Enhancement Strategy, supports this journey. Most recently, we are proud to have contributed to advancements in clinical research, knowledge and practice in child and youth mental health. Combining best practices with innovative, promising approaches, Peel Children’s Centre and Nexus Youth Services make a difference – we know that treatment works! One cannot celebrate a 25-year milestone in the Peel community without celebrating its diversity. Peel has not only grown in size; it has grown in richness. Today it is one of the world’s most diverse communities. Peel Children’s Centre and Nexus Youth Services celebrate all the ways in which we are similar, and all the ways in which we differ. We formally embarked on our diversity journey towards inclusion and cultural competence several years ago, and much has been achieved. Read about our progress to date, and the journey that lies ahead. And when we refer to Peel Children’s Centre and Nexus Youth Services, what do we really mean? At the heart of our agencies are our exceptional staff and collective passion for doing the best job possible, supported by a large corps of dedicated volunteers. In this report, we highlight our workforce from both staff and volunteer perspectives. We celebrate the relationship between high levels of engagement and service excellence. In closing, we acknowledge the journey of our clients. In partnership with them, and with support from our caring staff, volunteers, service partners, funders and donors, we find hope and realize brighter futures. Thank you to our caring community. We look forward to doing even more, even better, in the next 25 years of our journey. Roman Boychuk (President), Michael Cantlon (Vice-President), Kevin Greco (Secretary/Treasurer) Roman Boychuk Directors: Humphrey Mitchell Executive Director Roman Boychuk Humphrey Mitchell PEEL CHILDREN’S CENTRE NEXUS YOUTH SERVICES President, Board of Directors Sangeeta Chopra-Charron, Raquel da Cunha, Mark Figueiredo, Patricia Grady, John Harkness, David Herzstein, Tammi Lisson, Rudy Riske Celebrating GROWTH AND RENEWAL Twenty-five years ago, the vision became reality. After many years of “borrowing” mental health treatment services from Toronto-based agencies, the bedroom community of Peel and its growing citizenship were recognized as separate and distinct. For the very first time, with the creation of Peel Children’s Centre and Nexus Youth Services, children, youth and families who lived in this region could receive mental health treatment services in Peel – their home community! Since those early days, Peel Children’s Centre and Nexus Youth Services have experienced dramatic change and growth. Serving 225 children in its first year, Peel Children’s Centre has grown to serve more than 3,700 children and youth each year. In 2005, this growth took on a new dimension with the opening of the first of three Residential Treatment Programs located in Greater Moncton, New Brunswick. Nexus Youth Services has also grown and changed with the evolving and divergent needs of youth in Peel Region. Serving 155 youth in 1985, Nexus has expanded to serve more than 2,100 youth annually, thanks largely to the addition of the Nexus Youth Centre (now located in Mississauga’s Central Library) in 1998. Presently, in addition to its long-standing Community Counselling Program, Nexus Youth Services engages youth in developing their leadership capacity and provides social and life-skills groups, drop-in recreation, computer/Internet access, and support/referral services (e.g. helping youth build connections to employment, education, and safe/affordable housing). Successful partnerships with our major funders, coupled with increased individual, foundation, community and corporate donations, have made this growth possible. We thank all our funders and donors for generously supporting our continuum of mental health services. Over this past quarter century, you have helped make a difference. Today, tens of thousands of children, youth and families celebrate hope because you believe in brighter futures. As we reflect on our 25th year, there continues to be much to celebrate: • Renovations to a newly purchased Brampton residence will enhance our ability to provide residential treatment for at-risk children, some as young as seven years old. We are grateful to the Ministry of Children and Youth Services for its $450,000 capital grant, and to TD Bank and CIBC for their major gifts ($25,000 and $10,000). • Additional renovations to our original residential treatment home in New Brunswick are planned for early fall. • Following a successful program evaluation review of our two newest services – Intensive Support and Resource Coordination Program (ISCRP) and out-of-home Respite Services – Ontario’s Ministry of Children and Youth Services approved annualized funding. • Nexus Youth Services was awarded a three-year, $225,000 grant from the Ontario Trillium Foundation to support the agency’s vision for a robust youth-engagement model of service delivery. The Nexus Youth Centre received a welcome facelift through the United Way’s 2010 Days of Caring. Many thanks to the employee volunteers from Bell Mobility and Tech Data, and to our youth volunteers! Looking ahead, we applaud the Ontario government’s commitment to mental health and addiction services for children and youth across Ontario, and welcome the requisite infusion of $78M in 2011/12, growing to $93M by 2013/14. The children, youth and families of Peel look forward to hearing more as the government makes allocation decisions that respect the principles of equity and fairness. PEEL CHILDREN’S CENTRE NEXUS YOUTH SERVICES “Extreme Reno” event at Peel Children’s Centre’s new Brampton residence with Children and Youth Services Minister Laurel Broten, Peel Regional Chair Emil Kolb, and the project’s funders. Celebrating TREATMENT THAT WORKS QUEST© Framework Built on a strong foundation of passionate professionals, we are committed to a continuous process of improving our clinical services to meet, and strive to exceed, our clients’ expectations. Meeting the needs of children, youth and families by providing high quality services and striving to exceed their expectations Improving Service Evidence-informed Practices Effective Services Effective Services CAFAS® and PECFAS® are used to measure the effectiveness of our clinical services. These standardized tools compare the degree of functional impairment at the beginning and end of treatment. An overall drop of 20 or more points indicates clinically significant improvement. In 2010, functioning improved for 82% of children and youth who completed treatment! Efficient Processes Average PECFAS® & CAFAS® Scores at Start and End of Treatment as of March 2010 90 80 ALL STAFF Evidence-Informed Practices Peel Children’s Centre has led or partnered in clinical research projects and communities of practice. Supported by research and program evaluation grants, this work has enabled us to contribute to our field’s knowledge of evidence-based and promising practices. Our partners have included researchers at several universities (Dalhousie, McMaster, Toronto, Western Ontario, Wilfrid Laurier, York), the Centre for Addiction and Mental Health, Hamilton Health Sciences Centre, Mental Health Commission of Canada, Ontario Centre of Excellence for Child and Youth Mental Health, Ontario Mental Health Foundation, SickKids Hospital, IWK Health Centre and Stollery Children’s Hospital. New 2010/11 research initiatives included the following: • Grant support from the Ontario Centre of Excellence for Child and Youth Mental Health has enabled us to continue implementing and evaluating Coping Power, an evidence-informed treatment that works with parents and young children (7-11) who display aggressive behaviours. This intervention, which was successful in our Connect Program, is now being implemented in two Day Treatment classrooms. 70 81 68 67 60 Average Score More recently, our journey towards excellence has been guided by a quality enhancement strategy and framework, QUEST©. Its main purpose is to help us demonstrate in a measurable way that our agencies meet the needs of children, youth and families. • With funding support from the Mental Health Commission of Canada, we are contributing to the mental health field’s understanding of how to reduce stigma associated with a mental health diagnosis through a partnership with Maria Liegghio, Wilfrid Laurier University. The project is entitled, Working with Youth with Mental Health Issues as Collaborators in Research about Self and Family Stigma. 50 40 37 40 41 30 20 10 0 PCC Preschoolers N = 54 Efficient Processes PCC Children & Youth N = 222 Nexus Youth N = 20 Start Start Start End End End Living our Missions of high quality services and holding ourselves accountable also requires regular feedback from those whose lives we touch directly. As such, we regularly survey our parents/caregivers and youth. The 2010/11 results are a powerful testament to high quality services with Global Quality and Overall Satisfaction ratings above 90% for both Peel Children’s Centre and Nexus Youth Services! PEEL CHILDREN’S CENTRE NEXUS YOUTH SERVICES Excellence is a journey – one that is not for the faint of heart. For 25 years, Peel Children’s Centre and Nexus Youth Services have been travelling this road towards excellence, determined not only to know that we are delivering high quality treatment services, but also to show that we do make a positive difference in the lives of children, youth and their families who are struggling with mental health issues. Celebrating OUR RICH DIVERSITY But how do service organizations such as ours embrace and respond to the opportunities and challenges associated with such a richly diverse community? How do we optimally deliver on our Missions for high quality service? In 2007, Peel Children’s Centre and Nexus Youth Services committed to an intentional, iterative, and structured process towards diversity, inclusion and cultural competence. Taking a change-management approach, we formed the Diversity Leadership Counsel, a cross-section of management and frontline staff who have become our champions of diversity and cultural competence. With support from DiversiPro, a team of diversity professionals, we embarked on our journey of learning and growth. We developed a Charter to guide us; conducted a diversity survey; and facilitated focus groups, internally and externally, to ensure self-reflective learning and to hear from our community partners. We embraced a holistic view of diversity in a positive, constructive and strengthbased way so that we could learn to intrinsically value diversity and celebrate all the ways in which we are similar, and all the ways in which we differ. Geographic Location Education Geographic Gender Location Work Style Family Status Age Sexual Orientation Race Ethnic Heritage Dimensions of Diversity Communication Style Organization Role and Level First Language This comprehensive process culminated in four overarching recommendations, in place to guide our next steps: • At a leadership level, embed diversity and cultural competence in all organizational direction-setting and planning. • Develop a model of culturally competent program and service delivery. • Diversify and educate our leadership and our professional, clinical and administrative staff. • Reach out to, and connect with, the ethno-cultural communities in the Region. Further supporting these four overarching recommendations are specific recommendations for consideration in each of the Six Cylinder areas. Work Experience Mental/ Physical Abilities & Characteristics Then, using DiversiPro’s Six Cylinders™ Framework, we critically examined our organization and its operations from the perspective of what the ‘client’ experiences in order to identify areas of strength and areas for development. Religion Income DiversiPro Six Cylinders TM Program/ Services Development Leadership TEMS SYS Hiring, Staffing & Contracting What the “client” experiences Marketing & Communications ME A S U R ES The Workplace Community Connections During this review, as opportunities became available, we started to implement changes to policy and practice, inside and outside our organizations. Changes to our recruitment/hiring policies and practices; monitoring employee engagement as part of our Employee Feedback Survey process; and involvement with the Regional Diversity Roundtable (of Peel) and other community groups are but several. Additional efforts underway include cultural competence training opportunities for management and frontline staff; presentations; town hall meetings; and new opportunities for more staff to provide input and get involved in our diversity journey. While we celebrate our diversity successes, we are keenly aware of the work that lies ahead. We are committed to realizing our goal of being inclusive and culturally competent organizations, skilled in serving the mental health treatment needs of our richly diverse community. PEEL CHILDREN’S CENTRE NEXUS YOUTH SERVICES Since Peel Children’s Centre and Nexus Youth Services were founded, the Peel community has changed dramatically. Today, Peel is one of the most culturally diverse regions in the world. Immigrants comprise 49% of Peel’s population and 44% of Peel residents have a mother tongue other than English. Beyond these two significant dimensions of diversity are other aspects of diversity, some visible and some invisible. Together, they combine to make the Peel community – our community – unique. Celebrating OUR WORKFORCE Effective teams, organizations and leaders exist to serve others. And those who provide the highest level of service/quality enjoy the richest rewards. Jim Clemmer, President, The Clemmer Group Inc. We are the heart and pulse of Peel Children’s Centre and Nexus Youth Services – more than 300 professionals and 100 volunteers committed to our organizations’ Missions, passionate about our work, dedicated to making a difference, and “richly rewarded” by our clients’ success stories. It is not easy work. In fact, it is very challenging work for our families – and for us as professionals. We believe that the highest level of service delivery to clients hinges on our ability to attract and retain the best and the brightest – highly competent staff who are fully engaged! So, are we succeeding? The results of our third Employee Feedback Survey, initially implemented in 2004 and administered tri-annually by Metrics@Work, are a telling measure. Here are some highlights: • 94% of staff completed the 2010 survey, compared to 92% in 2007 and 91% in 2004. “Incredibly friendly and inclusive” “Outstanding leadership” “Always striving for best practice methods” “Culture of respect and supportive relationships” • Peel Children’s Centre and Nexus Youth Services are “High Performance” organizations. • We continue to exceed the Metrics@Work database averages, this year in 25 of 26 categories. Our Corporate Grand Average was also significantly higher than the database average. • Our overall Organizational Engagement Index, a combination of three scales (Organizational Satisfaction, Personal Involvement and Intention to Remain) remained consistently high – despite the severe economic downturn in the past three-year window. • Particular organizational areas of strength include levels of Job Satisfaction, Co-worker Cohesion, Communication in Your Work Area, and Strategic Leadership. Why are staff engagement levels high? Here’s what some of our staff have to say: “The clients’ needs come first” “Consistent commitment to the mission” In June 2010, Peel Children’s Centre also initiated a feedback survey for our volunteers. More than 100 trained volunteers support our clients each year as tutors, mentors, drivers, respite providers, childcare workers, and fundraising assistants. A focus group with volunteers informed the design and development of the survey. In our first Volunteer Survey, Peel Children’s Centre volunteers rated the Global Quality of their experience at 88% and their Overall Satisfaction at 86%. Thanks to the Ontario Trillium Foundation for supporting our Volunteer Program with a three-year, $225,000 grant. The system enhancements that have been implemented with this funding are strengthening our relationship with these special community members who seek to make a difference by giving freely of their time and talent. Angeline Edralin, the Peel Children’s Centre 2010 Ron Lenyk Volunteer of the Year. Photo by Fred Loek, The Mississauga News. “ “Genuine, caring, dedicated people” PEEL CHILDREN’S CENTRE NEXUS YOUTH SERVICES “High standard of service delivery” Financial Overview THANK YOU TO OUR SUPPORTERS Peel Children’s Centre and Nexus Youth Services are grateful to our funding partners. We are also indebted to the many individuals, community groups, corporations and foundations that support our work with children, youth and families. As well, two special events, Cosmic Bowl and the Holiday Brunch and Auction, bring together many friends, donors and sponsors each year to raise funds for Peel Children’s Centre. The following is a list of donors from April 1, 2010 to March 31, 2011 who contributed at the $250+ level. Peel Children’s Centre/ Nexus Youth Services Statement of Revenue and Expenses Year ended March 31, 2011 Program Revenue Expenses Excess Revenue over Expenses Children’s Mental Health 0-6 Court Clinic Intensive Child & Family Mobile Crisis Nexus Youth Services Non-Residential Sexual Abuse Treatment Program Preschool Services Day Treatment Respite Child Witness Residential Economic & Business Development ** Total 847,694 233,537 3,275,289 888,739 472,262 2,073,354 634,636 674,671 1,539,711 485,066 165,000 4,612,990 3,093,755 18,996,704 847,694 282,465 3,275,289 888,739 472,738 2,073,354 634,636 721,072 1,539,711 485,066 165,000 4,929,873 2,463,752 - (48,928) (476) - (46,401) - - (316,883) 630,003 18,779,389 217,315 ** Includes Development & Maritimes activities Peel Children’s Centre and Nexus Youth Services are separate not-for-profit corporations. Since 1996, the two corporations have operated within a mutually beneficial Strategic Alliance. Together, Peel Children’s Centre and Nexus Youth Services provide continuity of service for youth as they make the transition from childhood to adulthood. Both agencies achieve cost savings by combining Board governance and administrative services, while Nexus Youth Services benefits from Peel Children’s Centre’s larger infrastructure, including centralized intake, multi-disciplinary consultations, program evaluation and professional training. The financial statement above combines the program expenditures of both agencies, as reported to Ontario’s Ministry of Children and Youth Services. Separate audited financial statements are available upon request. Principal Funders Sustaining Gifts $100,000+ Ministry of Children and Youth Services Ministry of the Attorney General Regional Municipality of Peel The Ontario Trillium Foundation United Way of Peel Region [Nexus Youth Services only] $1,000+ Anonymous Linda Berkowitz Binswanger Hectare, Brokerage BMO Employees Charitable Foundation Bodyworks Auto Collision Specialists Roman Boychuk Canon Canada Inc. Ceridian Canada Ltd. The Clorox Company of Canada Ltd. EllisDon Corporation Enersource Corporation Graham Construction And Engineering Inc. Ceri Harnden Keyser Mason Ball, LLP Barristers & Solicitors Amrit Khaper David Kingsland Sheila Lavallee Metroland Media Group Ltd. The Mississauga News Pallett Valo LLP Pearson Dunn Insurance Inc. Royal LePage Real Estate Services Ltd. Kathy Sdao-Jarvie The Skinner Family Sherry Sklar Renee Sloos Rich and Val Stove Thompson, MacColl & Stacy Versent Corporation, ULC Fred and Wendy Walker Leadership Gifts $20,000+ RBC Foundation CIBC TD Bank Pendle Fund at the Community Foundation of Mississauga Major Gifts $5,000+ Coty Canada DTZ Barnicke GlaxoSmithKline Foundation Humphrey Mitchell PricewaterhouseCoopers Canada Foundation Toronto Star Fresh Air Fund $2,500+ The Alice & Murray Maitland Foundation Dorothy Bakos Bentall LP CIBC Charitable Foundation Linda and Ken Foxcroft David Katz Laurie Williamson Motors Ltd. LoGograph The Marion Ethel & Frederick John Kamm Charitable Trust RBC Royal Bank Rogues Restaurant Staples Business Depot Sutton Group - Summit Realty Inc. Waste Management Individual $500+ Anonymous John Armstrong Holly & Richard Benson Terri and Dominic Caroleo Sangeeta Chopra-Charron Susan Elbe Patricia Grady Tammi Lisson Donna McIlroy Nancy Schmidt John Smith Joan Stulac Dilys Watanabe $250+ Colleen Bennett Madonna Benoit Susan Berry Cindy Bower-Sudeyko Karen Burns Michael Cantlon Claudia Clipsham Steve Gottdank John Huether Andrew Kowalczewski Cindy LeBlanc and Harry Tideman Genevieve Martins Mary and Dan McDonald Janet McKernan Connie Niro Janet Parker Cathy Robertson Juan Romero Scott Sweatman Mora Thompson Vicki Truman Corporations $500+ Ascona Foods Group (Canada) Ltd. Brampton Golf Club CIBC Retirees Dylanico Supplies Inc. Habib Canadian Bank Holcim Canada John D. Rogers & Associates K Promotions KIDOONS Inc. Manulife Financial Mary Kay Cosmetics Ltd. National Bank Financial While we strive for accuracy, in case of discrepancy, please contact the Development Office at 905-795-3500 Ext 2298. Presentation Plus PriceWaterhouseCoopers LLP Rexall Royal LePage Real Estate Services Ltd. Ryan ULC Sigma Convector Enclosure Corp. Skinner Signature Properties Ltd. Spacefile International Corp. Spin Master Ltd. Square One Shopping Centre Village Orthodontics $250+ Applebee’s Neighbourhood Grill and Bar Canadian National Exhibition Cruiseshipcentres - Mississauga Delta Chelsea Derrydale Golf Course Furrow Systems International Ltd. Grant Thornton LLP Home Depot John D. Rogers & Associates Nainesh Kotak Professional Corp. Barrister & Solicitor Panasonic Canada Inc. Pillitteri Estates Winery Prime Restaurants Of Canada Rogers TV Russel Metals Inc. Smith Venditti Chartered Accountants LLP Spacefile International Corp. VED Printing Ltd. Victoria Janitorial Ltd. Warehouse Books Ink Community $1,000+ Mississauga Central Lions Club Mississauga Firefighters’ Benevolent Fund $250+ St. Bartholomew’s United Church St. Marguerite D’Youville School