Update on the shipment of 2010/11 Subscription Upgrades

NEWS
Update on the shipment of 2010/11 Free Upgrades
Update on the shipment of 2010/11 Subscription updates
Webinar Schedule for June & July 2010
Upcoming End user Courses for July 2010
Upcoming QuickBooks Accreditation Courses
Upcoming Retail Point of Sale Courses
Hints & Tips
Product in Focus – QuickBooks Online
Contact Us
HI There,
Midway through the year already and the team at Reckon are busy bee’s processing upgrade orders!
Check out what the team at Reckon is up to this month in the June 2010 newsletter.
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Update on the shipment of 2010/11 Subscription Upgrades
This week we will start shipping the QuickBooks 2010/11 Subscription updates. The client will receive a
media kit along with a letter with their Customer ID, Pin and IKC. You may like to get in touch with the
clients and start booking in the installs. QuickBooks Enterprise will be going first, then Premier, Pro and
Small Business. For further information on subscriptions please contact Dani Soares on 0800 447 292 or
e-mail [email protected]
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Update on the shipment of 2010/11 Free Upgrades
We will be processing the free upgrades to QuickBooks 2010/11 as of 1st July 2010. 1st July is the last day
for redemption forms to be sent. If they have not been received by then there will be under no
circumstances ANY extensions or exceptions.
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Webinar Schedule for June & July 2010
Please see below the webinar topics for this month and next. We are introducing sales webinars, which
should give you the sales tools you need to suggest the best version for your clients. We ran a
QuickBooks Online sales webinar and the feedback has been great! Watch this space for more Sales
webinars. If you have any suggestions on webinars topics, please let Alex know. If you would like to
book yourself on a webinar please e-mail which webinar and date you wish to attend to
[email protected] . The schedule will be loaded onto the PSG page early next week.
Please indicate by return e-mail the webinar you wish to attend. The details on attending and viewing
the webinar are sent within an hour of the webinar starting.
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Upcoming End User Courses
Have a look at the End User Course schedule. If you have a client that may be interested in attending a
QuickBooks Classroom course contact Stuart Larsen on 0800 447 292 or e-mail [email protected]
The Schedule for July is:
Date
Course
Venue
06/07/2010
07/07/2010
09/07/2010
Certificate Day 1
Certificate Day 2
Advanced Certificate
Auckland
Auckland
Auckland
15/07/2010
Certificate Day 1
Wellington
16/07/2010
17/07/2010
Certificate Day 2
Advanced Certificate
Wellington
Wellington
20/07/2010
21/07/2010
23/07/2010
Certificate Day 1
Certificate Day 2
Advanced Certificate
Tauranga
Tauranga
Tauranga
27/07/2010
28/07/2010
30/07/2010
Certificate Day 1
Certificate Day 2
Advanced Certificate
New Plymouth
New Plymouth
New Plymouth
Don’t forget if you enroll a client onto the training course you get 20% commission!
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Upcoming QuickBooks AC Course
The next round of QuickBooks Accreditation courses are coming up in August. If you are looking to add
another Accredited Consultant to your business now is the time to do it!
What are the costs?
$1700 inc GST (Includes 3 day training & 1st year membership fee)
Where, when and how?
Where? Reckon NZ Offices in Albany, Auckland
When? 23rd, 24th & 25th August 2010
How? You will receive an e-mail from Alex very soon giving you all details of the course, fill in the
enrolment form and fax or e-mail back to [email protected]
Upcoming Retail Point of Sale Accreditation Course
Have you seen the new features of Retail Point of Sale 2010/11? If not, make sure you attend Selwyn’s
webinar on the new Table Manager. The table manager is a fantastic new feature which opens Retail
Point of Sale up to other markets, no longer just a retail product, the table manager can be used as a
booking system in many other industries.
There is huge opportunity in New Zealand for this software and we want you to get involved. So join us
on a POS Accreditation course.
What are the costs?
None! – Yes the fees are included in your annual AC membership fee.
Where, when and how?
Where? Reckon NZ Offices in Albany, Auckland
When? 4th & 5th August 2010
How? You will receive an e-mail from Alex very soon giving you all details of the course, fill in the
enrolment form and fax or e-mail back to [email protected]
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Hints & Tips
As always we like to give you the latest hints and tips, here is the latest from the Reckon Support Team:
Why am I receiving errors - "H101," "H202," "H303," "H505" and -6123,0 when hosting multi user
access with QuickBooks QBi 2009/10?
Solution:
Method 1:
IMPORTANT:
If you have just installed QuickBooks QBi 2009/10 (Pro, Premier or Enterprise) and intend to run in a
multi-user mode environment i.e. QuickBooks Database Server Manager installed on the server only,
click on the link below to download the update patch.
http://www.quicken.com.au/Support/ServicePackDownload.aspx?cat=QBDBManager
This patch ONLY needs to be installed on your File Server or in the location where QuickBooks
2009/10 R1 Database Manager only is installed.
If you have both QuickBooks 2009/10 R1 and the QuickBooks Database Manager installed on the File
Server (or are running QuickBooks in a terminal server environment), proceed to method 2.
Method 2:
Issue:
On a client/server based environment, when you are attempting to turn on/off Multi User Hosting or
open a file you receive an error (-6123, 0) followed by H101, H202. H303, H404, H505 errors. This can
occur when you have a previous version of QuickBooks QBi installed on the machine, firewalls or
incorrect setup of QuickBooks QBi. There are few variations of these errors but the workaround is the
same.
Configuration:
QuickBooks and the Database manager is installed on Server computer
Server Computer:
Install QuickBooks and Company File server
Restart the Server computer
Go to Start > Run > type services.msc in the Open field
From the list, locate QuickBooksDB17 and QBCFMonitorService
Right click each of the names and select Stop
Right click each of the names and select Properties
From the Startup type drop down, select Automatic
Click Apply and OK
Open QuickBooks 2009/10 and from the File menu, select Utilities > Host Multi-user Access
Close QuickBooks
NOTE: If you have installed QuickBooks 2009/10 Service Pack 1, you will need to Stop and
Disable QuickBooksDB17. Then open QuickBooks 2009/10 and from the File menu, select
Utilities > Host Multi-user Access.
Client Computers:
Install QuickBooks only
Restart the Client computer
Go to Start > Run > type services.msc in the Open field
From the list, locate QuickBooksDB17 and QBCFMonitorService
Right click each of the names and select Stop
Right click each of the names and select Properties
From the Startup type drop down, select Disabled
Click Apply and OK
Open QuickBooks 2009/10 and from the File menu, select Utilities. It should say Host multi-user
access. If not, stop multi-user hosting.
Now you should be able to open any company file from the server.
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Product in Focus – QuickBooks Online
As a Reckon Professional Partner and Accredited Consultant you should have access to QuickBooks
Online.
QuickBooks Online QBi series is the next generation of the world’s best selling accounting software, and
the preferred financial software for hundreds of thousands of New Zealand businesses. It gives business
owners the power to enter sales receipts, track expenses, invoices, payments, reports and inventory
management on the Internet. With QuickBooks Online, users can turn their Internet Explorer browser
and Internet connection into live accounting software. QuickBooks Online provides unprecedented
flexibility, advanced security and offers peace of mind for business operators. Through a QuickBooks
Online environment, users have access to all necessary external applications such as exporting to
Word/Excel, e-mailing to customers, suppliers, online banking etc.
How will this assist you?
If you and your client use QuickBooks Online, we can give you access to your clients databases (with
client permission), which means there is no down time, you can log in and make any changes you need
without disrupting the clients and without having to wait a few days for a file on CD. All round it’s a time
saver.
How do you get it?
If you don’t have access to QuickBooks Online yet, copy and paste the form below and send in an e-mail
with all your details to [email protected], the subject line should be PSG Online
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Best Regards
Dani & Alex
PSG Development Team
Contact Us
The following points of contact are provided to enable Accredited Consultants to receive priority service from the
Reckon Professional Services Group. Please distribute amongst your firm's staff. To ensure they remain priority lines,
however, you should not make them available to your clients.
PSG Technical Support Phone: 0800 101 125
PSG Technical Support Email: [email protected]
PSG Orders Email: [email protected]
PSG Inquiries and Registration Email: [email protected]
PSG Fax: 09 414 3651
Please note that Accredited Partner News is not intended to provide legal or accounting advice. It is important that
you resolve any legal or accounting issues with appropriate professionals. Reckon Limited cannot take any
responsibility for you acting on the contents of Accredited Partner News.