Atendendo necessidades de percepção na interação Tutor
Transcrição
Atendendo necessidades de percepção na interação Tutor
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atalogação na fonte Bibliotecária Gláucia Cândida da Silva, CRB4-1662 L961d Luna, Fábio Caprica de. Design da informação e de interfaces: Atendendo necessidade de percepção na interação Tutor-Aprendiz em plataformas de gestão da aprendizagem / Fábio Caprica de Luna. – Recife: O autor, 2011. 136 p. : il. Orientador: Hans da Nóbrega Waechter. Dissertação (Mestrado) – Universidade Federal de Pernambuco, CAC. Design, 2011. Inclui bibliografia e anexo. 1. Design. 2. Ensino à distância. 3. Percepção. I. Waechter, Hans da Nobrega (Orientador). II. Titulo. 745.2 CDD (22.ed.) UFPE (CAC2012-02) UNIVERSIDADE FEDERAL DE PERNAMBUCO PROGRAMA DE PÓS-GRADUAÇÃO EM DESIGN PARECER DA COMISSÃO EXAMINADORA DE DEFESA DE DISSERTAÇÃO DE MESTRADO ACADÊMICO DE FÁBIO CAPARICA DE LUNA “Design da Informação e de Interfaces:Atendendo necessidades de percepção na interação Tutor-Aprendiz em plataformas de gestão da aprendizagem” ÁREA DE CONCENTRAÇÃO: DESIGN E ERGONOMIA A comissão examinadora, composta pelos professores abaixo, sob a presidência do primeiro, considera o candidato FÁBIO CAPARICA DE LUNA _ APROVADO_. Recife, 16 dezembro de 2011. Profº. Hans da Nóbrega Waechter (UFPE) Profº. Walter Franklin Marques Correia (UFPE) Profº. José Luis Simões (UFPE) !"#$%&'()$&* ! ! ! ! ! ! ! ! ' ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! "#$#!%#&#'()! 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('#$-/-5n)' b' <%&(,$&' ("*$"' <%&Y"$&' ("' <"*=,-*/' C,*./' "*$"#("%' /*' "`<"%-_#.-/*' (&*' ,*,B%-&*' ("' "(,./01&' /' (-*$i#.-/' </%/' /*' +/-*' (-O"%*/*' <J/$/@&%+/*' f?#$"%#"$E' 0'.A1,7E' ."J,J/%"*E' 27)*' "E' @,$,%/+"#$"E' QW' 7-3-$/Jh' ("' @&%+/' -#$"3%/(/' "' .&#*-*$"#$"I' S**/' /+<J-/01&' (/*' @&%+/*' ("' -#$"%/01&' (&*' ,*,B%-&*' .&+' &*' .&#$"j(&*' "' (&*' ,*,B%-&*' "#$%"' *-' <"%+-$"' /' 1 Projeto Amadeus - http://amadeus.cin.ufpe.br/ 2 Ciências Cognitivas e Tecnologias Educacionais: http://cin.ufpe.br/~ccte/ 3 CIn – Centro de Informática – UFPE: http://cin.ufpe.br/ 4 Blended Learning - é o termo utilizado quando no processo de aprendizagem integram-se diversos estilos de interação, misturando ("blend") recursos e enriquecendo a experiência educacional. 13 -+<J"+"#$/01&' ("' #&O/*' "*$%/$a3-/*' ("' "#*-#&' "' ("' /<%"#(-\/3"+' &%-"#$/(/*' <&%' $"&%-/*' .&#*$%,$-O-*$/*' &,' *4.-&5-#$"%/.-&#-*$/*' (&' ("*"#O&JO-+"#$&';,+/#&I' )' </%$-.-</01&' (&' <"*=,-*/(&%' #"*$"' <%&Y"$&E' 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<"J&'Q,$&%'<&("%-/+'*"%'+/-*'"@-.-"#$"*I' 14 7"' @&%+/' 3"%/JE' "#$"#("+&*' =,"' &' ("*-3#' (/' -#@&%+/01&' <&("' .&#$%-C,-%' ("'@&%+/'*-3#-@-./$-O/'</%/',+'+"J;&%'3"%"#.-/+"#$&'(/'%"J/01&'"#$%"'/*' <"**&/*' "' &*' *-*$"+/*' ("' .&+,#-./01&E' <%&O"#(&' +"J;&%"*' @&%+/*' ("' .&+,#-./%' "' /**-+E' +/-*' #/$,%/J+"#$"E' <"%+-$-#(&' =,"' &*' /%$"@/$&*' <&**/+'*"%O-%'("'./#/J'("'.&+,#-./01&E'O-*/#(&',+'<%&."**&'("'/=,-*-01&' ("'-#@&%+/01&'+/-*'"@-./\'"'+/-*'*/$-*@/$4%-&I'?*$&E'-#.J,*-O"E'#,+'.&#$"`$&' "(,./.-&#/JI' Q"#(&'"*$"';-*$4%-.&'"'<"#*/+"#$&E'&'<"*=,-*/(&%'C,*.&,'("O&JO"%'</%/'/' *&.-"(/("'.&#;".-+"#$&'=,"'<&**/'*"%'['/.-+/'("'$,(&'['j$-J']*'<"**&/*E' $&%#/#(&'/'<%B$-./'(/*'/$-O-(/("*'+/-*'@J,-(/*E';,+/#/*'"'<%/\"%&*/*I' ' ' 15 !"A$.$?@/*#/*B"-&* b' *a.,J&' ggE' <"%X&(&' .&#;".-(&' $/+Ca+' .&+&' o/' "%/' (/' -#@&%+/01&pE' *"' #&$/C-J-\&,' <"J&*' /O/#0&*' $".#&J43-.&*I' )&' J&' ("*$"' *a.,J&E' $"*$"+,#;/+&*' +/-*' /O/#0&*' "' *",*' -+</.$&*' #/' *&.-"(/("E' (&' =,"' "+' $&(/' /' 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.&+' "*$"' ."#B%-&' ("' @%/#.&' ("*"#O&JO-+"#$&E' .&J&./' "+' "O-(_#.-/' /' -+<&%$i#.-/' (/' S(,./01&' /' 7-*$i#.-/'fS/7hI' )'"O&J,01&'(/'S/7E'<&("'*"%'(-O-(-(/'C/*-./+"#$"'"+'$%_*'@/*"*';-*$4%-./*E' *"+<%"' /.&+</#;/#(&' &*' %".,%*&*' $".#&J43-.&*' "' ("' .&+,#-./01&' (-*<&#XO"-*>'' )' Hq' @/*"' a' ./%/.$"%-\/(/' <"J&' ,*&' (&' +/$"%-/J' -+<%"**&' "' "#O-/(&' <"J&*' .&%%"-&*E'/-#(/'#&'-#X.-&'#&'*a.,J&'g?gV' L/' Fq' @/*"' /' ./%/.$"%X*$-./' +/%./#$"' a' /' ,$-J-\/01&' ("' <%&3%/+/*' %/(-&@^#-.&*' "' $"J"O-*-O&*E' @-$/*' ("' OX("&E' /,J/*' "`<&*-$-O/*' "' +/$"%-/-*' -+<%"**&*I')'.&+,#-./01&'*X#.%&#/l'<%"(&+-#&,'#"*$"'<"%X&(&V' 5 Comunicação Síncrona, neste contexto, diz respeito à necessidade de agendar horários fixos para acompanhar as transmissões de rádio e TV. 16 L/' mq' @/*"E' &' ,*&' (/' ?#$"%#"$' "' /' -#$"%/01&' /**X#.%&#/r' *1&' /*' <%-#.-</-*' ./%/.$"%X*$-./*I' Q/#$&' &' /."**&' /*' -#@&%+/0Z"*' =,/#$&' /*' -#$"%/0Z"*' /.&#$"."+' ("' /.&%(&' .&+' /' (-*<&#-C-J-(/("' ("' ./(/' </%$-.-</#$"I' L"*$/' @/*"E' ,+' (&*' 3%/#("*' ("*/@-&*' "*$B' #/' (-@-.,J(/("' ("' .&+,#-./01&' "' .&J/C&%/01&' -#"%"#$"*' /' -#$"%/01&' +"(-/(/' <&%' +"-&*' (-3-$/-*E' "+' .&#$%/*$"' .&+' /' #&**/' #/$,%/J-(/("' ("' .&+,#-./%' "' .&J/C&%/%' ("' @&%+/' *X#.%&#/'#,+'+,#(&'@X*-.&s$/#3XO"JI' L&' .&#$"`$&' /$,/J' (/' S/7E' /' +&$-O/01&' $/+Ca+' "*$B' %"J/.-&#/(/' .&+' /' #/$,%/J-(/("' .&+' =,"' &*' ,*,B%-&*' -#$"%/3"+' "' $%/C/J;/+' /$%/Oa*' (&' /+C-"#$"I'b*'*-*$"+/*'("'3"*$1&'("'/<%"#(-\/3"+'C/*"/(&*'#/'M"CtE'"+' *,/' +/-&%-/E' #1&' &@"%"."+' +"./#-*+&*' =,"' <"%+-$/+' /&*' *",*' ,*,B%-&*' <"%."C"%' ("' @&%+/' /("=,/(/' /*' /0Z"*' "' /' <%"*"#0/' (&*' *",*' </%"*' #/' /$-O-(/("' ("' /<%"#(-\/(&I' S*$/' ("@-.-_#.-/E' /Ja+' ("' $"%' -+</.$&' (-%"$&' #/' =,/J-(/("' (/' -#$"%/01&' "#$%"' &*' +"*+&*' "' $/+Ca+' #/' =,/J-(/("' (&' /<%"#(-\/(&E' /,+"#$/' C/*$/#$"' &' 3%/,' ("' (-@-.,J(/("' #/' /01&' (&' Q,$&%uE' =,"' <&**,-' <&,.&*' +"-&*' </%/' /O/J-/%' &' ("*"#O&JO-+"#$&' (&*' )<%"#(-\"*E' C/*"/#(&5*"' /<"#/*' #&' =,"' <&("' <"%."C"%' (/*' /$-O-(/("*' %"/J-\/(/*' <"J&' )<%"#(-\'"'#&'*",'%-$+&'("'/<%"#(-\/3"+I' ' 6 * Mural de Recados, Listas de discussão por e-mail, são alguns exemplos de ferramentas de Interação Assíncrona utilizadas nesta fase. 7 A World Wide Web (comumente referida como "A Web") é o grande conjunto de documentos e sistemas interligados através de links de hipertexto e que podem ser acessados através da internet. 8 Tutor, no jargão do ensino a distancia, é o educador que acompanha, orienta e avalia o aprendiz no contexto da utilização de LMS. 17 C20'$A$%&'$>&*"*1"D">E.%$&*#/*F)/G"'/* )'<%&<&*$/'("*$/'<"*=,-*/'a'"`<J&%/%'&'./+<&'"+'C,*./'("'*&J,0Z"*'=,"' <&**/+' +"J;&%' @,#(/+"#$/%' &' ("*-3#"%' "+' *",' $%/C/J;&E' O-*/#(&' .&#$%-C,-%'</%/'+-$-3/%'/'./%3/'("'$%/C/J;&'=,"'&'Q,$&%'W-%$,/J'"#@%"#$/'/&' $"#$/%' <"%."C"%' /' /$-O-(/("' ("*"#O&JO-(/' <"J&*' )<%"#(-\"*' "+' .,%*&*' /' (-*$i#.-/'C/*"/(&*'#/',$-J-\/01&'("'*-*$"+/*':8NvI' N"3,#(&' 7&#/J(' L&%+/#E' #&' J-O%&' >?'! /-=/./F('! +,47<1'$' fHvvvhE' &' ("*"#O&JO-+"#$&'("',+'<%&(,$&'."#$%/(&'#&'*"%';,+/#&'a',+'<%&."**&' =,"' </%$"' (&*' ,*,B%-&*' "' (/*' *,/*' #"."**-(/("*' /&' -#Oa*' ("' ,+/' $".#&J&3-/I' )' $".#&J&3-/' a' ,+/' *&J,01&' =,"' *"%O"' /&*' ,*,B%-&*E' <&%' *"' /("=,/%']'$/%"@/I'c,/J=,"%'.&+<J"`-(/("'=,"'"`-*$-%E'("O"'"*$/%'%"@"%"#$"' ]'$/%"@/E'"'#1&']'@"%%/+"#$/I'7"*$/'@&%+/E'"*$"'$%/C/J;&'Y,*$-@-./5*"E'<&-*E'&' 7"*-3#'<&("'.&#$%-C,-%'*-3#-@-./$-O/+"#$"'#/'<%&<&*-01&'("'-#$"%@/."*'=,"' *"Y/+'+/-*'@B."-*'("',$-J-\/%I' S*$"' "*$,(&' a' %"J"O/#$"E' #/' +"(-(/' "+' =,"' /<%"*"#$/' ./+-#;&*' =,"' <&**/+' *"%' $%-J;/(&*' <&%' 7"*-3#"%*' "' ("+/-*' <%&@-**-&#/-*' (/' B%"/' (&' ("*"#O&JO-+"#$&' ("' *&@$T/%"*E' #&' "*$,(&' (&' /*<".$&' $".#&J43-.&' ("' *-*$"+/*' ("' "#*-#&' /' (-*$i#.-/E' "*$/C"J"."#(&' ,+' %"J/.-&#/+"#$&' +/-*' (-%"$&' .&+' /*' *,/*' =,"*$Z"*' <"(/343-./*I' Q/+Ca+' <&**,-' *",' ./%B$"%' $".#&J43-.&E' /&' /C&%(/%' &' $"+/' (/' ,$-J-\/01&' (/*' #&O/*' $".#&J&3-/*' 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(1991, p.40) como sendo “um sistema baseado em computador para dar suporte a grupos de pessoas engajadas numa tarefa (ou objetivo) comum e que provê uma interface para um ambiente compartilhado”. 42 !&&%("#/01&E'+,'{',$0'4'{'#96,E'a'/01&'("'&%("#/%'"'3"%"#.-/%'&'$%/C/J;&' "+' 3%,<&I' )' .&&%("#/01&' ("' ,+' $%/C/J;&' .&J/C&%/$-O&' &CY"$-O/' &%3/#-\/%' &*' +"+C%&*' (&' 3%,<&' </%/' =,"' &*' .&+<%&+-**&*' %"*,J$/#$"*' (/*' #"3&.-/0Z"*'*"Y/+'%"/J-\/(&*'#/'&%("+'"'$"+<&'<%"O-*$&*'.,+<%-#(&'*",*' &CY"$-O&*' "' %"*$%-0Z"*I' Q/+Ca+' $"+' <&%' &CY"$-O&' "O-$/%' =,"' "*@&%0&*' ("' .&+,#-./01&'"'("'.&&<"%/01&'*"Y/+'("*<"%(-0/(&*'fD)2bNb''1!#(IE'FGGnhI' !&&<"%/01&E' +,! {' ,7'$#$! {! #96,E' a' /' /01&' ("' &<"%/%' .&#Y,#$/+"#$"I' b*' +"+C%&*'(&'3%,<&'/$,/+'"+'.&#Y,#$&E'#,+'"*</0&'.&+</%$-J;/(&E'</%/'/' %"/J-\/01&' (/*' $/%"@/*' ("@-#-(/*' "' &%3/#-\/(/*' (,%/#$"' /' .&&%("#/01&I' )&' .&&<"%/%"+E' &*' -#(-OX(,&*' $_+' #"."**-(/("' ("' *"' .&+,#-./%' </%/' %"#"3&.-/%' "' $&+/%' (".-*Z"*' *&C%"' *-$,/0Z"*' #1&' <%"O-*$/*E' %"-#-.-/#(&' &' .-.J&'("'.&J/C&%/01&E'"*=,"+/$-\/(&'#/'A-3,%/'nI'' b'.&#."-$&'("'<"%."<01&'f(&'-#3J_*'#@#$'-'..Hmh'a'C/*$/#$"'-+<&%$/#$"'#/' .&&%("#/01&I' )$%/Oa*' (/' <"%."<01&' ("' .&+&' ,+' 3%,<&' $%/C/J;/E' </%$-.-</#$"*'<&("+'/O/J-/%'+"J;&%'/'=,/J-(/("'(&'*",'$%/C/J;&'"'+"J;&%' &%-"#$/%' /*' *,/*' <%4<%-/*' /0Z"*I' 2/%/' &*' </%$-.-</#$"*' ("' ,+' R?#1Hn' [' <&%' "`"+<J&' 5' a' -#$"%"**/#$"' */C"%' *"' /' .&#O"%*/' YB' .&+"0&,E' /*' +"#*/3"#*' =,"' YB' @&%/+' "#O-/(/*' "E' $/+Ca+E' =,/-*' *1&' &*' &,$%&*' </%$-.-</#$"*' (/' /$-O-(/("I' S*$"*' </%$-.-</#$"*' <&("+' <&**,-%' &CY"$-O&*' (-@"%"#$"*E' "#$%"$/#$&' [' -#("<"#("#$"' (-*$&' 5' #"."**-$/+' ("' -#@&%+/0Z"*' =,"' .&#$%-C,/+'</%/'/'@&%+/01&'("',+/'O-*1&'+/-*'.J/%/'(/'-#$"%/01&I' C%1)"#'.2'*(%*12.0"#1)782*%*12,)/2&)782* b'(-BJ&3&'a',+'"J"+"#$&'@,#(/+"#$/J'#&'#&**&'.&$-(-/#&I'x'/$%/Oa*'("J"' =,"' $%&./+&*' -("-/*' "+' %",#-Z"*' -#@&%+/-*E' =,"' (-*.,$-+&*' *&C%"' /*' #&$X.-/*'O"-.,J/(/*'#/'+X(-/E'=,"'.&#O"%*/+&*'*&C%"'o!&+&'@&-'&'*",'(-/|p' "' 5' &' (-BJ&3&E' &,' /' .&#O"%*/' 5' $/+Ca+' *"' @/\' <%"*"#$"' #&' /+C-"#$"' ("' 13 Awareness, é um termo em inglês que se refere à capacidade de sentir, de perceber, ou de ter consciência de eventos, objetos ou padrões. 14 Chat, em português, significa "conversação", ou "bate-papo". 43 $%/C/J;&'"'"+'$&(/*'/*'&,$%/*'/$-O-(/("*'*&.-/-*I'7"*$/./#(&'/=,-'$/+Ca+E' #&'.&#$"`$&'("*$"'$%/C/J;&E'/*'/$-O-(/("*'("'/<%"#(-\/3"+I' )' .&+,#-./01&' <&("' *"' (/%' "+' (-@"%"#$"*' .&#$"`$&*' "' ("' (-@"%"#$"*' @&%+/*I' 2&("' *"%' -#$"%<"**&/JE' /$%/Oa*' ("' /%$"@/$&*' ("' .&+,#-./01&' ("' +/**/E' <&%' $"J"@&#"E' <&%' ./%$/E' <&%' 'Z4#/(E' &#CE' '1+I' 8/*' /=,-' <%".-*/+&*' %"**/J$/%' $/+Ca+' /' -+<&%$i#.-/' =,/J-$/$-O/' (/' .&+,#-./01&' #1&5O"%C/JE' <&-*' /.%"*."#$/' ,+/' *a%-"' ("' *-#/-*' ("' .&+,#-./01&' 5' "`<%"**Z"*' @/.-/-*E' J-#3,/3"+' .&%<&%/JE' o?<44.p' "' o#Z?6-.pE' '1+I' 5' =,"' .&+<J"+"#$/+E' /,`-J-/#(&'&*'(-BJ&3&*I' 2DSS!S' '1! #(I' fFGGlhE' /&' $%/$/%' *&C%"' &*' +"./#-*+&*' *&.-/-*' ("' .&+,#-./01&' "' .&J/C&%/01&E' ("*.%"O"' $%_*' ./$"3&%-/*' <%-#.-</-*' ("' +"./#-*+&*' *&.-/-*E' .&+' &' &CY"$-O&' ("' "`<J&%/%' .&+&' &*' *-*$"+/*' $".#&J43-.&*'<&("+'*"%'<%&Y"$/(&*'</%/'@/.-J-$/%'"*$"*'+"./#-*+&*>' • b',*&'("'+"./#-*+&*'.&#O"%*/.-&#/-*'</%/'@/.-J-$/%'&'@J,`&'(/' .&#O"%*/'"'/Y,(/%'#/'*,<"%/01&'("'@/J;/*'(,%/#$"'/'+"*+/V' • b',*&'("'+"./#-*+&*'("'.&&%("#/01&'</%/'<"%+-$-%'=,"'/*'<"**&/*' $%/C/J;"+'Y,#$/*'"'-#$"%/Y/+V' • b',*&'("'+"./#-*+&*'("'<"%."<01&'</%/'("*.&C%-%'&'=,"'"*$B' &.&%%"#(&E'&'=,"'&*'&,$%&*'"*$1&'@/\"#(&'"E'(/'+"*+/'@&%+/E'</%/' <"%+-$-%'=,"'&*'&,$%&*'*/-C/+'&'=,"'"*$B'/.&#$"."#(&I' c,/#(&'"*$/+&*'"+',+'"#.&#$%&'*&.-/J'f<%"*"#.-/J+"#$"h'&*'+"./#-*+&*' ("' <"%."<01&' "*$1&' /$,/#(&E' @/\"#(&' .&+' =,"' <"%."C/+&*' &' =,"' "*$B' /.&#$"."#(&' "+' #&**&' "#$&%#&E' .&+&' *"' .&#@-3,%/+' &*' "*</0&*' @X*-.&*' &#("' "*$"' "#.&#$%&' /.&#$"."E' =,/-*' <"**&/*' "*$1&' <%"*"#$"*E' =,/-*' /**,#$&*' "J/*' "*$1&' .&#O"%*/#(&E' *"' /*' <"**&/*' "*$1&' ("' C&+' &,' +/,' ;,+&%E' .&+' =,/J' O"J&.-(/("' /*' C"C-(/*' "' /' .&+-(/' "*$1&' *"#(&' .&#*,+-(/*'<"J&'3%,<&E'=,"+'"#$%&,'"'=,"+'*/-,'(&'/+C-"#$"E'"$.I'S*$"*' +"./#-*+&*' *1&' &' =,"' +/#$a+' &*' -#(-OX(,&*' /$,/J-\/(&*' /' %"*<"-$&' (&' .&#$"`$&'(-#i+-.&'"+'=,"'"*$1&'-#*"%-(&*I' N"3,#(&'2DSS!S''1!#(I'fFGGlE'<I'Hnlh>' n#.!7'..,#.!D<'!1$#F#(?#4!4</1,!7$IC/4#.!1#4F*4!0'.'-=,(='4!=L$/#.! 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36 Amadeus - http://amadeus.cin.ufpe.br/ 37 CCTE - http://cin.ufpe.br/~ccte/ 114 K<77,$1'0!R,((#F,$#1/='!M'#$-/-53!RKRMhE'/$%/Oa*'(/'=,/J'*1&'"*$"#(-(/*'/*' <&**-C-J-(/("*' ("' -#$"%/01&' "#$%"' &*' ,*,B%-&*' "' /+<J-/+5*"' &*' $-<&*' ("' *-$,/0Z"*' (-(B$-./*' /(&$/(/*I' S**/' /+<J-/01&' <"%+-$"' .%-/%' *-$,/0Z"*' /' </%$-%' ("' (-@"%"#$"*' &%-"#$/0Z"*' $"4%-./*' ("' /<%"#(-\/3"+' "' ("*"#O&JO-+"#$&I'' Y*7$0'"-&*+-&#"20*"*02&0*A2.%$/.&D$#&#"0* b' )+/(",*' :8N' a' ,+/' /<J-./01&' ("' .4(-3&' /C"%$&' =,"' O-/C-J-\/' /' /3%"3/01&' ("' .&#$"j(&' ("' (-@"%"#$"*' #/$,%"\/*' 5' Y&3&*E' OX("&*E' $"`$&*E' B,(-&E' -+/3"#*' "' *-+,J/0Z"*' 5' "+' @&%+/*' -#&O/(&%"*' ("' -#$"%/01&I' N,/' /%=,-$"$,%/' "*$"#("' /*' <&**-C-J-(/("*' ("' -#$"%/01&E' <"%+-$-#(&' &' ,*&' .&+</%$-J;/(&' ("**"*' +/$"%-/-*' <"J/' -#.&%<&%/01&' ("' *"%O-(&%"*' +,J$-,*,B%-&I' )Ja+' (-**&E' *,/' -#$"%@/."' #/' ?#$"%#"$' <"%+-$"' /' O-*,/J-\/01&' ("'-#@&%+/0Z"*'*&C%"'/'</%$-.-</01&'(&*',*,B%-&*'#&*'(-@"%"#$"*'.&#$"`$&*' ("',$-J-\/01&E'/=,-'.;/+/(/*'("'<"%."<01&E'/$%/Oa*'(&',*&'("'(,5.\aI' ' ' A-3,%/'mt'5'Q"J/'-#-.-/J'(&')+/(",*'#/'?#$"%#"$I' 7,%/#$"' &' <%&."**&' ("' .&#."<01&' ("*$"' :8NE' ,+' (/*' +"$/*' <%"$"#(-(/*' @&-' &' ("' *"' <%&(,\-%' ,+/' #&O/' -#$"%@/."E' &C*"%O/#(&' %"=,-*-$&*' ("' ,*/C-J-(/("E' .%-/#(&' <%&$4$-<&*' *,*."<$XO"-*' ("' /O/J-/01&' &' +/-*' ."(&' 38 Log, do inglês, é um registro de eventos em um sistema de computadores. 115 <&**XO"J'"'%"/J-\/#(&'$"*$"*'/&'J&'(&'<%&."**&'("'("*"#O&JO-+"#$&I')&' .&#$"+<J/%'"*$/'+"$/'&'<%&."**&'("*"#O&JO-(&'"'/<J-./(&'<"J/'"=,-<"'(&' 2%&Y"$&' )+/(",*' <"%+-$-,' /.&+</#;/%' /' "O&J,01&' (/*' -#$"%@/."*' ("' ,+' <%&(,$&'.&+'.&#$%&J"'*&C'&'#XO"J'("',*/C-J-(/("E'#/*'(-+"#*Z"*'=,"'@&%/+' ("@-#-(/*'.&+&'&CY"$-O&'("'("*-3#E'("'/."**-C-J-(/("'"'("'/."-$/01&'</%/'&' #&O&'<%&(,$&I'b'<%&."**&'("'.&#."<01&'(&'<%&(,$&'*"3,-,'5'"'/-#(/'*"3,"' 5'&*'*"3,-#$"*'"*$B3-&*>' • P,*./'("'(/(&*'<%-+B%-&*'&,'*".,#(B%-&*V' • 2%&$&$-</3"+'("'C/-`/'@-("J-(/("V' • !&#@".01&'("',+'o./$BJ&3&'("'$"J/*pV' • D"(/01&'("',+'(&.,+"#$&'("'%"=,-*-$&*V' • D"(/01&'("',+'(&.,+"#$&'("'./*&*'("',*&V' • D"(/01&'("',+'(&.,+"#$&'("'$"*$"*V' • ?+<J"+"#$/01&V' • D"<&%$/%'C,3*I' W-*/#(&' @/.-J-$/%' /' $%&./' ("' -#@&%+/01&' "#$%"' &*' ,*,B%-&*' (/' /<J-./01&E' &' )+/(",*':8N'<%&.,%/'"`$%/-%'/*'./%/.$"%X*$-./*'<&*-$-O/*E'-#"%"#$"*'/'./(/' ,+/' (/*' (-@"%"#$"*' +X(-/*' <%"*"#$"*' #&' /+C-"#$"E' /<J-./#(&5/*E' #&' .&#$"`$&'(/'/<%"#(-\/3"+I')'.&#."<01&'(&'*-*$"+/'@&-'%"/J-\/(/'<&%'+"-&' ("' $a.#-./*' ("' ("*-3#' (/' -#$"%/01&' "' ,*/C-J-(/("E' .&+' "#O&JO-+"#$&' (&' ,*,B%-&E'.&+'&'-#$,-$&'("'$&%#/%'/*'-#$"%@/."*'*-+<J"*'(&'<&#$&'("'O-*$/'(/*' /0Z"*'%"/J-\/(/*I' 7"#$%&'("*$"'<%&."**&'("'("*"#O&JO-+"#$&E'/'"=,-<"'&<$&,'<"J/'.%-/01&'("' ,+' o./$BJ&3&' ("' $"J/*p' </%/' =,"' ;&,O"**"' ,+' %"3-*$%&' (/' "O&J,01&' (/*' $"J/*'(&'*-*$"+/E'+/#$"#(&',+'+"+&%-/J'("*.%-$-O&'=,"'-#-.-/'/'</%$-%'(&*' "*C&0&*' -#-.-/-*E' @"-$&*' /' +1&' J-O%"' fA-3,%/' FHhI' b,$%&' &CY"$-O&' ("*$"' ./$BJ&3&' @&-' &' ("' <"%+-$-%' .&#*&J-(/%' "+' ,+' </(%1&E' .&+' .&#$%&J"' #,+a%-.&' "' "`$"#*XO"JE' /' "O&J,01&' (&' <%&."**&' ("' .&#."<01&' (/*' @,#.-&#/J-(/("*E'$"J/'/'$"J/I'e+/'<%/#.;/'(&'./$BJ&3&'<&("'*"%'*,C+"$-(/' /'$"*$"*'("',*/C-J-(/("'"',+/'#&O/'O"%*1&'*"%B'/.&J;-(/'#/'(&.,+"#$/01&E' .&+'/*'("O-(/*'/J$"%/0Z"*I'' ' 116 ' A-3,%/'mu'['S*C&0&'@"-$&']'+1&'"'@&J;/*'(&'./$BJ&3&'("'$"J/*I' )' </%$-%' (&*' %"*,J$/(&*' (&*' $"*$"*' .&+' ,*,B%-&*E' /*' -#$"%@/."*' </%/' @&%/+' .&#*$%,X(/*' .&+' /' ,$-J-\/01&' ("' )Y/`mvE' C,*./#(&' +-#-+-\/%' &' "*@&%0&' (&*' ,*,B%-&*' #/' %"/J-\/01&' (/*' $/%"@/*E' &' =,"' <^("' *"%' O/J-(/(&' /$%/Oa*' (/' /#BJ-*"'(/'$/%"@/nGI' b' /+C-"#$"' )+/(",*' &@"%"."' /-#(/' @,#.-&#/J-(/("*' /(-.-&#/-*' .&+,#*' /' &,$%&*' *-*$"+/*' -#$"%/$-O&*I' Q/+Ca+' a' ,$-J-\/(&' &' .&#."-$&' ("' /<J-./0Z"*' ("*d$&<'.&+<J"+"#$/%"*'/'-#$"%@/."'T"CE'&*'=,/-*'*1&'*-*$"+/*'-#$"%/$-O&*' +,J$-,*,B%-&*' =,"' <"%+-$"+' .%-/%' #&O/*' *-$,/0Z"*' ("' -#$"%/01&' .&+' &CY"$-O&*' (-(B$-.&*I' )' -#$"3%/01&' "#$%"' "*$/*' /<J-./0Z"*' "' /' -#$"%@/."' T"C' (&')+/(",*':8N'*"'(B'/$%/Oa*'(&'+-((J"T/%"V',+/'./+/(/'("'/C*$%/01&' =,"'@/.-J-$/'*-3#-@-./$-O/+"#$"'/'.&+,#-./01&'"#$%"'&*'(-@"%"#$"*'+4(,J&*' (&'*-*$"+/'fA-3,%/'FFhI' 39 AJAX - Acrônimo para Asynchronous JavaScript and XML. 40 A análise da tarefa é uma metodologia que oferece descrições detalhadas sobre como as tarefas são, de fato, executadas pelos usuários. 117 ' A-3,%/'mv'5'W-*1&'3"%/J'(/'/%=,-$"$,%/'("'/<J-./0Z"*')+/(",*I' ' )'-#$"%@/."'T"C'(&')+/(",*':8N'C,*./'&@"%"."%'&*'*"3,-#$"*'*"%O-0&*>' • 6"*$1&'("'.&#$"j(&E'&#("'a'<&**XO"J'@/\"%'&'3"%"#.-/+"#$&'("' (-@"%"#$"*'@&%+/$&*'("'+X(-/E'</%/'*"%"+'/."**/(&*'<"J&*',*,B%-&*' #,+'+"*+&'.&#$"`$&'("'$"J/V' • )<&-&'/&'$%/C/J;&'(&."#$"'fQ,$&%h'"+'(-O"%*/*'$/%"@/*'"*<".X@-./*' (/'3"*$1&'(&'/<%"#(-\/(&'"+'S/7V'' • 7-@"%"#$"*'-#*$%,+"#$&*'"*<".X@-.&*'</%/'/O/J-/01&'"+'S/7V'' • A/.-J-(/("'("',*&'"'-#$"%/01&'"+'$&(&*'&*'/+C-"#$"*V' • ?#$"3%/01&'.&+'/<J-./0Z"*'7"*d$&<E'Y&3&*'"',+'2J/R"%'+,J$-,*,B%-&' ("'OX("&*V' • )."**&'/',+/'</%$"'(&*'.&#$"j(&*'(-*<&#-C-J-\/(&*'#/'<J/$/@&%+/' O-/'(-*<&*-$-O&*'+4O"-*V' •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`"+<J&E' "+' (".&%%_#.-/' (/' "*./**"\' ("' @"%%/+"#$/*' +/-*' /("=,/(/*' </%/' &' /.&+</#;/+"#$&' (/' /<%"#(-\/3"+E'Q,$&%"*'$"#("+'/',$-J-\/%'<J/#-J;/*'"J"$%^#-./*'"'/#&$/0Z"*' "+' </<"J' .&+' &' -#$,-$&' ("' &%3/#-\/%' /*' -#@&%+/0Z"*' *&C%"' &' <%&."**&' "(,./.-&#/JI'S*$"'."#B%-&'(-@-.,J$/'&'("*"+<"#;&'(&*'</<"-*'("'Q,$&%"*'"' (&*')<%"#(-\"*I' !&+' C/*"' #/*' $a.#-./*' ("' /#BJ-*"' ("' .&+<"$-(&%"*' fR,47'1/1,$! J-#(;./.hE' /#BJ-*"' (/' $/%"@/' f1#.A! #-#(;./.hE' "#$%"O-*$/*E' &C*"%O/01&E' <%&$&$-</3"+' %B<-(/'"'("*-3#'</%$-.-</$-O&E'@&%/+'-("#$-@-./(&*'&*'%"=,-*-$&*'#"."**B%-&*' </%/'&'("*"#O&JO-+"#$&'(&*'+4(,J&*'(&'*-*$"+/I')'$X$,J&'("'"`"+<J&E'/*' <"*=,-*/*' @"-$/*' <&%' D)8bN' fFGGrh' "' !KD?NQ' fFGGlh' /<%"*"#$/+' &' J"O/#$/+"#$&' ("' %"=,-*-$&*' @/.$XO"-*' </%/' &*' +4(,J&*' ("' /O/J-/01&' "' <"%."<01&' %"*<".$-O/+"#$"I' Q/-*' "*$,(&*' @&%/+' @"-$&*' /$%/Oa*' (/' /#BJ-*"' (&*' <%-#.-</-*' N-*$"+/*' ("' 6"*$1&' ("' )<%"#(-\/3"+' f:8Nh' "' <&%' +"-&' ("' =,"*$-&#B%-&*' /<J-./(&*' /' Q,$&%"*' =,"' ,$-J-\/+' /' ?#$"%#"$' </%/' +-#-*$%/%' .,%*&*I' L/' *"01&' =,"' *"3,"E' *1&' /<%"*"#$/(&*' &*' =,/$%&' +4(,J&*' (&' )+/(",*I' CI(0,2*(%*A)()'9&2* S*$"' +4(,J&' .&&%("#/' &*' *"%O-0&*' ("' ./(/*$%&' ("' ,*,B%-&*' "' .,%*&*' #&' /+C-"#$"I' Q/-*' @,#.-&#/J-(/("*E' %"@"%"#$"*' /&' ./(/*$%&' ("' #&O&' ,*,B%-&E' "*$1&'%"J/.-&#/(/*']*'*"3,-#$"*'/$-O-(/("*>'./(/*$%&E'/$,/J-\/01&'("'(/(&*E' (,5/-nH'("',*,B%-&E'+,(/#0/'("'*"#;/E'*&J-.-$/01&'("'(&._#.-/E'.,%%X.,J&'"' J-*$/' ("' ,*,B%-&*I' S+' %"J/01&' /&*' .,%*&*E' "*$1&' %"J/.-&#/(/*' /*' *"3,-#$"*' 41 Login – É o “nome” com o qual o usuário é identificado no sistema. 119 <&**-C-J-(/("*>' ./(/*$%/%' .,%*&E' C,*./%' .,%*&E' O/J-(/01&' ("' .,%*&*E' ("#$%"' &,$%/*'-#@&%+/0Z"*'%"J"O/#$"*']'*,/'+/#-<,J/01&I' CI(0,2*Y%'982*(%*A2"9%l(2* S*$"' +4(,J&' a' %"*<&#*BO"J' <&%' 3"%-%' &*' +/$"%-/-*' =,"' *"%1&' /**&.-/(&*' /' ./(/' .,%*&I' W-*/' <"%+-$-%' /' 3"*$1&' (&*' .&#$"j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a' O-/C-J-\/%' /' <"%."<01&E' (-+-#,-#(&' /*' (-@-.,J(/("*' /**&.-/(/*']'(-*<"%*1&'3"&3%B@-./'"'$"+<&%/J'(&*',*,B%-&*I'' L"*$"'+4(,J&E'@-./'"*<".-@-./(/'/'@&%+/'.&+&'*1&'&@"%".-(/*'/&*',*,B%-&*' -#@&%+/0Z"*'-+<&%$/#$"*'/',$-J-\/01&'(&':8NI'!&+&'<&%'"`"+<J&>'=,/#$/*' +"#*/3"#*'<"**&/-*'#1&'@&%/+'J-(/*E'"'/'J-*$/'(&*'.,%*&*'&*'=,/-*',*,B%-&' </%$-.-</E'*"Y/'.&+&')<%"#(-\E'Q,$&%'&,'+&#-$&%I'?#@&%+/#(&'%/<-(/+"#$"' =,/-*' &*' %".,%*&*' (-*<&#XO"-*' "' =,/-*' /$-O-(/("*' /-#(/' *"' "#.&#$%/+' <"#("#$"*'"+'./(/',+'(&*'.&#$"`$&*I' )Ja+' (/*' @,#.-&#/J-(/("*' .-$/(/*' /#$"%-&%+"#$"E' ;B' /-#(/' /' <&**-C-J-(/("' ("' *"' %"/J-\/%' C,*./*' <&%' .,%*&*' "' ("' *"' O-*,/J-\/%' /' J-*$/' (/*' <"**&/*' </%$-.-</#$"*' ("**"*I' k,#$/+"#$"' .&+' /' J-*$/' ("' <"**&/*E' a' <"%+-$-(/' /' (-*<&#-C-J-\/01&'("'-#@&%+/0Z"*'/**&.-/(/*'/'./(/',+'(&*'</%$-.-</#$"*'(&' .,%*&I' b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`<"%-_#.-/'+/-*'%-./I' b*' *"%O-0&*' =,"' *"%1&' /<%"*"#$/(&*' /' *"3,-%E' @&%/+' .%-/(&*' "+' +4(,J&*' -#(-O-(,/J-\/(&*E'<&**,-#(&'./(/',+'("J"*'@,#.-&#/J-(/("*'<%4<%-/*E'<&%a+' $&(/*' "*$/*' -#$"%J-3/(/*E' <&%' +"-&' ("' 4/00('@#$'nFE' /&' #j.J"&' (&' /+C-"#$"E'/'-#$"%@/."'T"C'(&')+/(",*I'' e+' 4/00('@#$'' <%4<%-&' @&-' ("*"#O&JO-(&' </%/' O-/C-J-\/%' /' &@"%$/' ("' ,+/' O/%-/(/' "' (-@"%"#.-/(/' 3/+/' ("' *"%O-0&*' ("' -#$"%/01&' #/' <J/$/@&%+/' )+/(",*E' -#.J,-#(&' ,+' +4(,J&' %"*<&#*BO"J' <"J/' .&+,#-./01&' "#$%"' /' -#$"%@/."' T"C' (&' )+/(",*' "' /*' ("+/-*' </%$"*' (&' *-*$"+/I' )**-+E' &' 4/00('@#$'' @&-' -+<J"+"#$/(&' .&+' &' <%&<4*-$&' ("' *-+<J-@-./%' /' .&#".$-O-(/("' "#$%"' &*' .&+<&#"#$"*' (&' )+/(",*' :8NE' "' $/+Ca+' (/%' *,<&%$"'/'&,$%&*'/*<".$&*'-+<&%$/#$"*'</%/'/'-#$"%/01&'"'/'<"%."<01&'(&*' ,*,B%-&*' (&' *-*$"+/E' @&%#"."#(&' *"%O-0&*' ("' *"**1&E' (-*$%-C,-01&' "' ("*."#$%/J-\/01&I' 42 Middleware ou mediador, no campo de computação distribuída, é um software que faz a mediação entre outros softwares distintos. É utilizado para mover informações entre programas ocultando do programador diferenças de protocolos de comunicação, plataformas e dependências do sistema operacional. Um middleware é uma camada de abstração. No contexto do Amadeus, esta camada possibilita que certos detalhes sejam abstraídos, permitindo assim uma maior portabilidade ao sistema, bem como uma diminuição significativa dos esforços de desenvolvimento necessários à comunicação entre os módulos integrantes do sistema. 121 ;.)(%0'>C2/#,%* )*' /$,/-*' <"%*<".$-O/*' *&C%"' +&C-J"' ('#$-/-5' 3"%/J+"#$"' %"./"+E' "+' *,/' +/-&%-/E' *&C%"' &' @&.&' (/' +&C-J-(/("' (&' )<%"#(-\I' 2/%/' bÜ8)::S}' S' NQ)LQbL' fFGGFhE' +&C-J"' ('#$-/-5' a' =,/J=,"%' @&%+/' ("' /<%"#(-\/(&' =,"' /.&#$"."' =,/#(&' &' )<%"#(-\' #1&' "*$B' </%/(&E' "+' J&./J' <%"("$"%+-#/(&E' &,'&'/<%"#(-\/(&'=,"'/.&#$"."'=,/#(&'&')<%"#(-\'@/\',*&'(/*'O/#$/3"#*'"' &<&%$,#-(/("*'(&'/<%"#(-\/(&'&@"%".-(&'<&%'$".#&J&3-/*'+&C-J"nmI'' S#$%"$/#$&E' </%/' <"=,"#&*' /</%"J;&*E' a' "**"#.-/J' &' .,-(/(&' .&+' &' .&#$"j(&'/'*"%'/<%"*"#$/(&I'S`-*$"+'*"%O-0&*'=,"'<%".-*/+'*"%'/(/<$/(&*' </%/' *,<&%$/%' /*' J-+-$/0Z"*' ("' ."%$&*' (-*<&*-$-O&*E' "#=,/#$&' &,$%&*' *1&' -+<&**XO"-*'("'$%/#*@"%_#.-/I'?*$&'*"'("O"'/&'@/$&'("'=,"'/*'$"J/*'("*$"*'*1&' J-+-$/(/*' "+' =,"*$1&' ("' $/+/#;&' "' &' *",' ;/%(T/%"' "+' <%&."**/+"#$&I' 2&%' &,$%&' J/(&E' #&O&*' *"%O-0&*' $/+Ca+' <&("+' *,%3-%' .&+' /' +&C-J-(/("' fQD?AbLbW)'"'DbL!KSQQ?E'FGGnhI'' b' )+/(",*58&C-J"' a' /' /(/<$/01&' (&' *-*$"+/' T"C' </%/' (-*<&*-$-O&*' +4O"-*E'*"#(&',+/'"`$"#*1&'=,"'$%/$/'/'3"*$1&'("'.&#$"j(&E'&@"%"."#(&' /&' ,*,B%-&' ,+/' O-*1&' .&+<J"$/' ("' $&(&' &' /+C-"#$"' )+/(",*' /$%/Oa*' (&' ."J,J/%I')Ja+'(&'/."**&']*'-#@&%+/0Z"*'*&C%"'.,%*&*'"'/%$"@/$&*E'&'*-*$"+/' <"%+-$"'/&',*,B%-&'+/#$"%5*"'/$,/J-\/(&'*&C%"'+&(-@-./0Z"*'3"%/-*'"'*&C%"' &*' .,%*&*' "+' =,"' "J"' "*$B' +/$%-.,J/(&I' !&+' -**&E' ;B' ,+/' "`</#*1&' #&' .&#;".-+"#$&E' /."**&' "' <"%."<01&' (&' /+C-"#$"' <"J&*' ,*,B%-&*E' *"+' =,"' "**"*' $"#;/+' =,"' "*$/%' .&#".$/(&*' /&' .&+<,$/(&%E' @/.-J-$/#(&' /' "`<"%-_#.-/'("',*&I'' P,*./#(&' @/.-J-$/%' /' -("#$-@-./01&' (&*' .,%*&*' <"J&' ,*,B%-&E' "**"*' *1&' ./%/.$"%-\/(&*'<&%'.&%"*I'S*$"'%".,%*&'a'("'3%/#("'-+<&%$i#.-/'=,/#(&'*"' ("*"Y/' O-*,/J-\/%' .&+<&#"#$"*' ("' +/-*' ("' ,+' .,%*&' /&' +"*+&' $"+<&' "' =,/#(&' &' ,*,B%-&' /(=,-%"' ,+' <&,.&' ("' "`<"%-_#.-/' #&' +/#,*"-&' (&' 43 Mobile é um termo genérico que descreve a capacidade de utilizar a tecnologia, enquanto em se está em movimento, diferenciando-se do conceito de computadores portáteis, que são apenas para uso prático enquanto estando numa configuração estacionária. 122 *-*$"+/E' $%/\"#(&' /**-+' </%/' /' -#$"%@/."' +4O"J' &' .&#."-$&' ,$-J-\/(&' <&%' OB%-&*' *-*$"+/*' =,"' /3%,</+' -#@&%+/01&' "+' 3%,<&*E' .&+&' /3"#(/*' "' *-*$"+/*'("'.&#$%&J"'("'/$-O-(/("*I' )' -#$"%/01&' (&*' </%$-.-</#$"*' .&+' &' /+C-"#$"' )+/(",*' a' $/+Ca+' @/.-J-$/(/' <"J/' (-*$%-C,-01&' ("' +"#*/3"#*' N8N' fK?,$1! O'..#5'! 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<&%$/C-J-(/("' (&' *"%O-(&%' "+' OB%-/*' <J/$/@&%+/*E' /' $%/#*</%_#.-/' /&*',*,B%-&*'*&C%"'.&+&'/'.&+,#-./01&'a'@"-$/E'&*'$"*$"*'"'/'O/J-(/01&'(/' O-/C-J-(/("'"'@,#.-&#/J-(/("'(/'/%=,-$"$,%/'"'/'(-+-#,-01&'(/'("+/#(/'/&*' *"%O-(&%"*I' S*$"' +&("J&' *"' /(a=,/' /&' <%&<&*$&' <&%' N8S7' "$' /JI' fFGGHhE' *"3,#(&' =,"+' /*' /<J-./0Z"*' "+' %"("' *"+<%"' *"' ("</%/+' .&+' $%_*' J-+-$/0Z"*'("'%".,%*&*>'J/%3,%/'("'C/#(/E'J/$_#.-/'"'<&("%'.&+<,$/.-&#/JI' )'.&+,#-./01&'&.&%%"'/$%/Oa*'(/'$%&./'("'+"#*/3"#*'"#$%"'&'*"%O-(&%'("' Y&3&*' "' &' Y&3&E' /$%/Oa*' (&' +-((J"T/%"E' &#("' &' *"%O-(&%' -#@&%+/' /&' Y&3&' =,"',+'("$"%+-#/(&',*,B%-&'"#$%&,'"'&'Y&3&'-#@&%+/'/&'*"%O-(&%'=,"'"**"' )<%"#(-\' */-,' "' $"O"' ,+/' ("$"%+-#/(/' /O/J-/01&I' Q/+Ca+' <%&O_' ,+' /+C-"#$"' </%/' =,"' &' ("*"#O&JO"(&%' ("' Y&3&*' #1&' #"."**-$"' -+<J"+"#$/%' 123 ,+/' "*$%,$,%/' </%/' .%-/%E' +/#$"%' "' @-#/J-\/%' /' .&+,#-./01&' "#$%"' &*' .J-"#$"*'("'*",*'Y&3&*E'./*&'"J"'#"."**-$"'f2Ç7e)E'FGGuhI' =\*3#4#9),* 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?#$"3%/01&'.&+'/<J-./$-O&'+,J$-,*,B%-&*'J"-$&%'("'OX("&*V' • N,<&%$"'/'("@"%"#$"*'/C&%(/3"#*'("'/<%"#(-\/3"+V' • !&#*$%,$-O-*$/'f+/#-<,J/0Z"*'*&C%"'%"<%"*"#$/0Z"*h'"'*4.-&' -#$"%/.-&#-*$/'f<"%."<01&E'.&J/C&%/01&E'"#3/Y/+"#$&E'-+"%*1&'"+' .&#$"`$&'("'Y&3&*hV' • )."**&']'<J/$/@&%+/'<&%'(-*<&*-$-O&*'+4O"-*>'4,F/('!('#$-/-5I' ' 2&%' .&#$/%' .&+' "*$/' "*$%,$,%/E' @"%%/+"#$/*E' *,<&%$"' "' ".&**-*$"+/nnE' &' )+/(",*'@&-',$-J-\/(&'.&+&',+'*,<&%$"'</%/'/'<%&<&*-01&'(/*'*&J,0Z"*'("' 7"*-3#'#"*$/'<"*=,-*/I' 44 O Projeto Amadeus, além de contar com as contribuições dos trabalhos produzidos dentro do grupo de pesquisa CCTE, o LMS atualmente faz parte do Portal do Software público [http://www.softwarepublico.gov.br], onde está disponibilizado para a sociedade, e onde também pode contar com a colaboração e com as contribuições da sociedade. 126 !"#$%&'!>!!"#$%&'(&%)%*"+$&'"&!!"!!!"#$%&#&'* )'*"3,-%E'$"J/*'*,C+"$-(/*'/&*'*,Y"-$&*'(&'"`<"%-+"#$&I' ' 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