European Consumer Centres Network TOURISM IN GREECE
Transcrição
European Consumer Centres Network TOURISM IN GREECE
European Consumer Centres Network TOURISM IN GREECE Travelling by boat Piraeus is the largest port in Europe and one of the largest ports in the world. It welcomes approximately 20 million passengers annually. It is also an important destination for cruise ships in the Mediterranean Sea. According to the Olympic Hospitality Project, the port of Piraeus received simultaneously 11 cruise ships – floating hotels. Among them the Queen Mary II, the biggest cruise vessel in the world with length 340m. Other ports in Greece are located in: Igoumenitsa, Volos, Salonica and Patra. For the purpose of servicing cruise passengers, the Piraeus Port operates terminals which host duty free shops, Tourist Police, Customs office and other essential services.To avoid any inconvenience passengers are advised to call 1440 for any information regarding ships timetable departures or delays and possible changes to travel schedules. In addition you may be informed by the ship owning company, the shipping agency or the competent Port Authority. Departure gates E1: Dodekanese E2: Chios- Mytillini- Crete- Dodekanese E3: Crete E4: EXIT E5: EXIT E6: Argosaronikos- East Cyclades (pedestrians) E7: Argosaronikos – East Cyclades (vehicles) E8: EXIT Argosaronikos E9: West Cyclades E10: EXIT We advise you to contact the ship companies, before travelling, about prices, timetables, fairs, discount, tickets, luggage, reservation or cancellation. Terms and conditions ♦ Reservations and bookings can be made through all cooperative travel agencies, the port’s central reservation office or the port offices of the company. When making your reservation you state the following information: name, surname, age, gender, type of vehicle and plate number. In order to board on the ship you need to possess your ticket. The ticket is strictly personal, valid for one year from the issuing date and only for disembarkation from the port mentioned. It is not transferable and is valid only for the specific accommodation and route it has been issued for. Both your ticket or vehicle receipt are not refundable or replaceable in case of loss. Any changes you wish to make must be reported to the issuing agent or the port offices. Passengers with “open date” tickets should confirm their reservation in advance especially during high season. These tickets are valid for one year from issuing date and any price difference is paid by the passenger. ♦ Passengers are entitled to a 50% refund if they cancel their reservation before departure. The shipping company is not responsible for any travel delay or cancellation due to bad weather conditions or orders from the Ministry of Mercantile Marine and Harbor Authorities or due to force major. If the travel is cancelled due to ship’s responsibility the ticket is refunded without any further obligation to passengers. In case of significant delay of departure, you have the right to withdraw – declare that you don’t wish to sail and ask for the refund of the ticket you already paid. Your local maritime agent is responsible for refunding. ♦ You should be at the embarkation area 1 hour before departure or even 2 hours ahead, if you have a vehicle to load. All passengers, except the driver, have to exit the vehicle before embarkation. For any damage caused to vehicles at the garage during the trip and due to ships’ responsibility the shipping company is responsible for refunding. ♦ Meals and beverages are not included in your ticket price. ♦ Children up to 5 years old travel free but are not entitled to bed, while children 5-10 years old pay half the fare and are entitled to bed. ♦ You are allowed to carry your luggage free of charge if you have a full ticket, the weight and volume of which is indicated on the back side of your ticket. The carrier is responsible for any damage or loss of your luggage in case you deliver it for safekeeping. You may deliver your jewellery, money, and valuables to the ship’s accounting office for safekeeping during the travel and you are entitled to compensation in case of loss or damage. Remember to carry with you any object you may need during sailing as entrance to the garage or baggage area may be forbidden. For any information concerning the above, always contact the reception directly. However for any complaint during sail you should address to the captain or first mate and after arrival contact the Harbor Authorities. ♦ Timetables, prices or travel conditions are subject to changes without prior notice. Special offers and discounts ♦ Passengers entitled to discount are kindly advised to state it at the time of booking. Once the ticket is issued no refunds are allowed for price differences. Only one discount is granted at a time when applicable conditions are met. ♦ Your travel agent or Port Authorities should inform you whether you are entitled to a discount –in case you are students, children, disabled persons or senior passengers. Presentation of identity card or authorised documents proving your right for a discount is required at ticket issuance as well as in boarding check. In any case, you should carry your passport or identity card with you at all the time. Shopping on board Credit cards are accepted in shops and at the “à la carte” restaurants on board. Euro is the official currency in ships. Shops are obliged to have price lists including all items and products on sale. Always ask for your receipt and make sure the prices on the receipt are the same to those mentioned on the price list. It is obligatory to the snack bars at the B, C and Tourist classes to sell certain products at certain prices (including VAT), according to the market control police regulation laid down by the Ministry of Development. These products and their prices are: Water 0.5L…………………………………………………….0.50 euros Ham and cheese toasted sandwich………………………..1.50 euros Ham and cheese sandwich………………………………….1.50 euros Greek coffee…………………………………………………..1.50 euros Filter coffee……………………………………………………1.50 euros Espresso coffee………………………………………………1.50 euros Frappe coffee…………………………………………………1.50 euros Tea …………………………………………………………….1.50 euros In case you are asked to pay more you have the right to ask for enforcement of the market police control regulation. In addition, the final selling prices of the refreshments cannot be higher than the price indicated on their packaging. These prices are for those served standing and not seated passengers. Pets Pets travel free of charge in special designed kennels on the ships’ deck. They are usually not allowed indoor public areas or cabins. The owners are responsible for feeding and for pet hygiene. They are also obliged to have their pets’ valid health paper with them. For further information regarding your pet ask your travel agent or the ship reception directly. Leaving the port From Gate E7 to Gate E9 there are several bus terminals. Contact the Port Authorities for the appropriate Gate or bus line depending on your destination. Bus line X96 drives you to the airport. You may ask for the in port area buses that are free of charge and drive you from Gate to Gate. The train terminal of Piraeus is nearby. And of course the taxi solution is available outside each Gate. If you, as a foreign consumer, are feeling mistreated by a Greek professional, the European Consumer Centres (ECCs) will be pleased to help you to find an amicable settlement of the dispute. You can find further information and a complete list of all ECCs under: http://europa.eu.int/comm/consumers/redress/ecc_network/index_en.htm
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