Maintenance Certificate

Maintenance Certificate
An Overview
Product Management SAP Support Infrastructure,
SAP AG
December 2008
Disclaimer
This presentation is a preliminary version and not subject to your license agreement
or any other agreement with SAP. This document contains only intended strategies,
developments, and functionality of the SAP product and services and does not
commit SAP to any particular course of business, product strategy, and/or
development. It is subject to change and may be changed by SAP at any time,
without notice.
SAP assumes no responsibility for errors or omissions in this document.
© SAP 2008 / Page 2
Contents
1. Overview of Maintenance Certificate
1.1. Overview of Maintenance Process
1.2. Maintenance Certificate in Detail
2. Deployment Scenarios
3. Timelines
4. Summary
© SAP 2008 / Page 3
Maintenance of an SAP Landscape – The
Challenge
Development Landscape
DEV
Test Landscape
TST
Productive Landscape
PRD
OS / DB patches
TMS + OTO
SLM
Service*
SAP kernel patches
SAP Support
packages & patches
SPAM /
JSPM
Custom Development
/ Customizing ABAP
TMS
(Single) SAP Notes
Custom Development JAVA
OTO
Maintenance Optimizer Governance – scope SP 18
* SAP kernel patches planned for 2009
© SAP 2008 / SAP TechEd 08 / LCM266 Page 4
Maintenance of an SAP Landscape – The
Challenge
Current situation:
Typical customer landscape comprises a development, a consolidation, and a production
environment.
Changes are made in development environments and are applied and tested in the
consolidation environment before being applied to the production landscape and used by
the business.
Changes in SAP landscapes consist of:
Operating system and database patches as well as SAP kernel patches
SAP support packages and patches for software components
Custom development and code changes that are included in SAP Notes
Deployment mechanisms:
OS/DB patches, SAP kernel patches & SAP support packages & patches have to be
deployed manually to the dedicated servers and imported with the appropriate tools
SAP Transport Management System (TMS) to transport ABAP-based custom
development and code changes. With One Transport Order (OTO) enhancements, TMS
can transport non-ABAP changes as well
Maintenance Optimizer will be enhanced to control the entire maintenance
process in a customer landscape
© SAP 2008 / Page 5
Maintenance Optimizer – Scope
Maintenance Optimizer…
is the central tool to plan, perform, and manage the installation of support packages and
patches across the entire SAP landscape
simplifies the software maintenance procedure for your support staff and thus reduces your
cost of operations.
monitors the complete maintenance procedure for your entire SAP solution.
Optimized Maintenance Procedure – Capabilities
Customer creates a maintenance transaction
Maintenance Optimizer connects with the SAP Global Service Backbone, specifies the
appropriate option (e.g. target stack,..) and calculates the files required in your solution
Maintenance files are selected and downloaded automatically to a local download directory
Maintenance files are deployed to required systems, import tools are started (e.g. SPAM,
SAINT, JSPM, EHPI), status is recorded
Software Lifecycle Management Service (SLM)*
Deployment of changes (captured in transport requests) is controlled by Maintenance
Optimizer with extended navigation*
Maintenance procedure can be run from the Change Management work center
Maintenance procedure can be related to solutions and/or systems*
* Enhanced capabilities in SP 18
© SAP 2008 / SAP TechEd 08 / LCM266 Page 6
Recommended Standard Maintenance Process
Apr.
2007
SAP Service
Marketplace
SAP Solution
Manager
SLM
Service
Software
Logistics
Tools
Control download of
support packages &
enhancement packages
Transport Management System (TMS)
Jan
2008
SAP Service
Marketplace
SAP Solution
Manager
SLM
Service
Software
Logistics
Tools
Integration of Software
Lifecycle Manager
Service
Transport Management System (TMS)
SAP Service
SP 18 Marketplace
SAP Solution
Manager
SLM
Service
Software
Logistics
Tools
Transport Management System (TMS)
Required,
as of April ‘07
© SAP 2008 / SAP TechEd 08 / LCM266 Page 7
optional
Automatic deployment
of packages
Integration of Transport
Management System
Additional technical
checks through
Maintenance Certificate
Maintenance Certificate
Required, as of January ‘09
Maintenance Certificate in Detail
The Maintenance Certificate ensures that only customers with a valid maintenance
contract can apply support packages. It prevents unauthorized use.
Coverage:
All SAP products based on SAP NetWeaver 7.0 and beyond (including SAP Business
Suite 2005)
Deployment of Maintenance Certificates:
Automatically to all systems by SAP Solution Manager
Self-service to request a Maintenance Certificate will be offered in SAP Support Portal
Validity:
A Maintenance Certificate has a validity of 3 months
Procedure:
Maintenance Certificate is stored in SAP system license store (transaction: SLICENSE)
SAP import tools (e.g. SPAM, SAINT, JSPM,…) check for valid Maintenance Certificate
Import is stopped if no Maintenance Certificate is available
© SAP 2008 / Page 8
Example – Maintenance Certificate File
----- Begin SAP Maintenance Certificate ----SAPSYSTEM=MAR
HARDWARE-KEY=P1719877629
INSTNO=0020224520
BEGIN=20080115
EXPIRATION=20080415
LKEY=MIIBOgYJKoZIhvcNAQcCoIIBKzCCAScCAQExCzAJBgUrDgMCGgUAM
AsGCSqGSIb3DQEHATGCAQYwggECAgEBMFgwUjELMAkGA1UEBhMCREUxHDA
aBgNVBAoTE215U0FQLmNvbSBXb3JrcGxhY2UxJTAjBgNVBAMTHG15U0FQL
mNvbSBXb3JrcGxhY2UgQ0EgKGRzYSkCAgGhMAkGBSsOAwIaBQCgXTAYBgk
qhkiG9w0BCQMxCwYJKoZIhv
SWPRODUCTNAME=Maintenance_DB6
SWPRODUCTLIMIT=2147483647
SYSTEM-NR=000000000310537041
© SAP 2008 / Page 9
Contents
1. Overview of Maintenance Certificate
1.1. Overview of Maintenance Process
1.2. Maintenance Certificate in Detail
2. Deployment Scenarios
3. Timelines
4. Summary
© SAP 2008 / Page 10
Distribution of Maintenance Certificate –
Automatic or Manual
Distribution by SAP Solution
Manager (recommended)
Manual
distribution
Master Data
Data
Exchange
Automatic
Regular Automatic
Key
Update of Maintenance
Updates
Certificate
on
regular basis
SAP Solution
Manager
distributes
Maintenance
Certificate to
system
SAINT
SPAM
JSPM
Customer
Data
Exchange via
SAP Service
Marketplace
---- Inst 00001234
---- Inst 00001245
---- Inst 00001256
Maintenance
Certificate is
installed
manually on
every system
SAINT
SPAM
JSPM
SELF-SERVICE:
Request
Certificate
Manual Deployment vs. Automatic Deployment
by SAP Solution Manager
Automatic deployment of Maintenance Certificate is offered to
minimize the effort for customers
Automatic deployment is recommended but optional for customers
Automatic deployment requires a network connection to SAP and a
connection to all systems that require Maintenance Certificates
You can use automatic deployment for some systems and manual
deployment for others
SAP Solution Manager 7.0, Service Pack 16 is required for automatic
deployment
Manual deployment is available in SAP Support Portal
Customers can request Maintenance Certificates via self-service
Maintenance Certificate has to be downloaded and imported manually
© SAP 2008 / Page 12
Automatic Distribution of Maintenance
Certificate – Process Flow
Customer
SAP Solution Manager
Global Support
Backbone
SolMan requests 1
Maintenance Certificates
Maintenance
Certificates are
generated
2
Managed system
3
4
SolMan receives
Maintenance Certificates
System receives
Maintenance Certificate
1
SAP Solution Manager requests Maintenance Certificates for all managed systems
2
Maintenance Certificates are generated in Global Support Backbone
3
SAP Solution Manager receives Maintenance Certificates upon next connection
4
Managed system pulls Maintenance Certificate from SAP Solution Manager
End-to-end process may take up to 48 hours (SAP Solution Manager connects to Global
Support Backbone once a day)
© SAP 2008 / Page 13
Contents
1. Overview of Maintenance Certificate
1.1. Overview of Maintenance Process
1.2. Maintenance Certificate in Detail
2. Deployment Scenarios
3. Timelines
4. Summary
© SAP 2008 / Page 14
Maintenance Certificate: Delivery Roadmap
SAP Solution Manager 7.0
Jan 08
Feb 08
Mar 08
Apr 08
May 08
Jun 08
Jul 08
Aug 08
Sep 08
Oct 08
Nov 08
Dec 08
Jan 09
Feb 09
Mar 09
Pilot phase with
selected customers
Automatic deployment of
Maintenance Certificate via
SAP Solution Manager is
generally available (SP16)
Activation of
Maintenance Certificate
in import tools
Maintenance Certificates are
available for all customers in
SAP Support Portal
All customers are informed
about Maintenance Certificates
© SAP 2007 / Page 15
Customers are prompted to
prepare for upcoming changes
Maintenance Certificate
is required
Contents
1. Overview of Maintenance Certificate
1.1. Overview of Maintenance Process
1.2. Maintenance Certificate in Detail
2. Deployment Scenarios
3. Timelines
4. Summary
© SAP 2008 / Page 16
Maintenance Certificate – Summary
The Maintenance Certificate enables software logistics tools to identify your system
and the scope of your SAP maintenance agreement. It ensures that no unwanted
Support Packages are applied and prevents unauthorized use.
Coverage:
All SAP products based on SAP NetWeaver 7.0 and beyond (including SAP Business
Suite 2005)
Deployment of Maintenance Certificates:
Automatically to all systems by SAP Solution Manager 7.0
Self-service to request a Maintenance Certificate will be offered in SAP Support Portal
Timeline:
Pilot phase will start in February (with selected customers)
Automatic deployment via SAP Solution Manager available for all customers in May ’08
(SP 16 of SAP Solution Manager + SAP Notes)
Maintenance Certificate visible/available in SAP Support Portal in May ’08
Required for all customers as of January ’09
© SAP 2008 / Page 17
Maintenance Certificate – Additional
Information
General information about Maintenance Certificates is in SAP Support Portal at
http://service.sap.com/maintenancecertificate
This includes:
FAQ Section on Maintenance Certificates
How to request a Maintenance Certificate in SAP Support Portal
SAP Solution Manager 7.0 Set-up Guide “Automatic Distribution of Maintenance
Certificates by SAP Solution Manager”
© SAP 2008 / Page 18
Display Installed Maintenance Certificates
(ABAP)
1. Run transaction SLICENSE
2. Choose „New Licenses“
3. Section „Installed Licenses“
shows a table of Maintenance
Certificates (for each Hardware
Key) and Product Licenses.
© SAP 2007 / Page 19
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© SAP 2008 / Page 20