Barry Bermudez

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Barry Bermudez
2.
Supervisor 3 ­Tier 2 HTC Support ( Troubleshooting,
Billing, RMA, Complaint Case Handling)
Region IVA ­ Calabarzon, Philippines
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Weitere angesehene Profile
Wesley Jon Pollard
Independent Business Consultant
IT und Services
Aktuell
Concentrix
Michael Johannes Tabuñar
Früher
Concentrix, AMA Computer College
Operations Director at Concentrix
Ausbildung
Mindanao University of Science and Technology
> 500
Kontakte
Vernetzen
InMail an Barry Bermudez senden
https://ph.linkedin.com/pub/barry­bermudez/67/191/903/de
Ellen Jane Ferenal­Garcia
Site Director, COPC Registered
Coordinator
Richard Pacana
Senior Manager for Operations at
Concentrix
Richelle Mae Ruelan
Über mich
Call Center Agent ­ Outbound at
Global Business Solutions

Kristine Laurel
Zusammenfassung
Supervisor 3 for HTC Tier 2 Support by providing Basic to advance PC and Mobile troubleshooting.
Process RMA and Billing. Alleviate future law suit and BBB complaints.
Awarded for Synnex Concentrix 2014 President's Club and Perfect Attendance Awardee for 2014.
SEO/SMO Lead that focuses on SEO and Social media optimization that entails marketing marvel and
expertise on content management. Renewal Services Support Lead(Oversees process, improvements and performance for Subscription
Renewal Outbound Sales Support)
Global Customer Service Project
Manager
Froilan Magdadaro
Software Development/Quality
Assurance Manager
Anna Lynn Grace Alonzo
OD Manager at SYNNEX ­ Concentrix
Corp.
Romen de Chavez Loria
at
Hotline Business (Oversees process, improvement, and performance of Website Sale Conversion
through SEO/SMO efforts)
Emily Frances Rafols
RokuCare Lead (Report Sales/CSAT to Clients via performance evaluation weekly/monthly.
Senior Communication Skills Trainer
at Concentrix Services Corporation
Awarded for 2012 Concentrix Top Performer of the Year
Technical Support Expert (Basic to Advance Networking/Installation/Repair Support)
Customer Service Relations Expert for more than 9 years experience in the BPO Industries that focuses
on Technical Support, Costumer Relations, Customer Satisfaction, Telemarketing, Product Services
Sales (North America, ANZ, EMEA and ASIAPAC Support)
Sehen Sie, wie Sie miteinander
verbunden sind
Sie
Contact Center Operations Supervisor for more than 7 years.
Data and Report Analyst (2 Years experience on Data Reporting and Analysis under Concentrix)
Program Head/Team Pilot (Linksys Direct Connect a paid WEBEX powered tool offered to clients to
expedite the walk­through process of troubleshooting.)
Program Head/Team Pilot (Linksys Service Offerings an extended paid support for Linksys out of
warranty devices)
Concentrix Sales Coach for Linksys Program
Program Planning and Pilot Support Planning (Prepared guidelines and processes for a pilot program in
reference to client requirement. Provide daily/weekly/monthly business report.)
Program Head and Author of LDC LEAP ( Linksys Direct Connect Learning Enhancement Accelerated
Program­ a Systematic output driven program)
Loren Joy Patricio
Philip Thomas .A
Jan Drey Sameon
und 7 weitere gemeinsame
Kontakte
Vorstellen lassen
Barry Bermudez
Information Technology College Instructor for 2 years in AMA
Gemeinsam mit Barry Bermudez
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Berufserfahrung
Supervisor 3 ­ HTC Tier 2 Support
Concentrix
Mai 2014 – Heute (1 Jahr 4 Monate)
Startup support for HTC with 25 FTE. To provide Basic to Advance Technical support for HTC mobile
via remote monitor or live call assistance . Resolve PC issues that is related to HTC software. Process
billing and RMA and alleviate issues from future law suit and BBB complaints.
2
Supervisor 3(Lead Support SEO/SMO, RokuCare, Hotline Business and
Renewal Services
Concentrix
Gute Zwecke
Februar 2013 – Mai 2014 (1 Jahr 4 Monate) | Philippinen
Support Lead Accounts: Lead Support SEO/SMO Focus on Social Media and Search Engine Optimization to improve site
visibility and website statistics. Manage website content, ads and aesthetics through coordination of
different departments such as Graphic, Programming and Content Management Team, Training
Department, Quality Check Team and many more. The challenge is to improve visibility and convert a
sale from the call volume generated from the social niche. Improve sales marketing through various field
of social media site such as Facebook, Twitter, Linkedin, involve coupon management, affiliate
management, blogging and forum interactions. Renewals Group Support that are in charge of making additional profit by providing package upgrades
and do client win back on all expired services. Creating/updating/improving process. Identify working
spiels and challenges to improve high sales conversion with extensive support and package negotiation
that would suit best for client and the support. Online/Hotline Business focuses on continuing business by finding our support through online due to
SEO initiatives and regular support upgrades. Extensively oversees process and performance of the
support.
RokuCare Services:
Leads support that offers extended warranty/Per­incident support offer for a well known streaming device
in North America. Oversees process and channel concerns to client and meet client
requirement/demands. I work to investigate project downfall and client complaints, provide strategic plan and analysis.
Providing value and visibility of the business challenges and improvements for internal and external
customers. Provide progress report for weekly, monthly and yearly.Draft process flow and work
instruction for initiatives implementations that would be vital to the lead business supports. Also
supervising and managing a group technical engineers as metric requirement with the responsibility to
oversee the 3 lines of business under Supportrix.
Supervisor 3
Concentrix
März 2011 – Februar 2013 (2 Jahre) | Philippinen
Lead a group of Technical Support Engineers that support all types of networking devices regardless of
brand under the umbrella of Supportrix WWW.SUPPORTRIX.COM a Full Spectrum of Support)
I make sure that engineers under my lead are able to exceed the sales target and other internal metrics
(QA, Attendance, Conversion, Productivity and Quality of Service). As Supervisor, I am also tasked to manage internal concerns and interact/mold/develop engineers inter
and intra personal skills. Work and interact with different departments such us Graphic, Programming
and IT Department for project implementation and planning. Also conducts calibration of standards,
share ideas and get to be trained and interact with other Supervisors and Managers under Concentrix
umbrella.
2 Auszeichnungen oder Preise
IT College Instructor
AMA Computer College
Juni 2009 – März 2012 (2 Jahre 10 Monate)
Ensure learning and interaction with students and provide visual presentation and other medium to
improve learning and emphasize on absorption of the subject matter taught.
Subject Taught: Video Editing, Visual Basic Programming, Basic Computing Subjects(MS Office Skills, Presentation and
Computing Skills), 3D Max (3D Model Design Software), Java Programming and Turbo C Programming.
Supervisor 2 (EMEA,ANZ,Rest of Europe Support)
Concentrix
März 2010 – März 2011 (1 Jahr 1 Monat) | Philippinen
Lead individuals to provide technical support and customer service relations for EMEA, ANZ, and rest of
Europe. This covers mastering complexities of procedures and process of different countries.Calibrating
and Client engagement is required that would be very vital for the company's success.
1 Auszeichnung oder Preis
Personen mit ähnlichem Profil wie Barry
Bermudez
Raul Lecaros 2.
Operations Supervisor at Concentrix Service…
Vernetzen
Data and Report Analyst
Concentrix
August 2008 – März 2010 (1 Jahr 8 Monate) | Philippines
Analyze company data from team performance. Compute efficiency, utilization, AHT, Sale Conversion,
KPI Data gathering and KPI integration of targets to calculate team and agent's Key Performance Index.
Send weekly updates and monthly updates of the following(Sales Report, Refund Analysis,Sale
Conversion Report, Productivity Report and other report immediate company report).
1 Auszeichnung oder Preis
Supervisor Level 2 (Special Applications Team)
Concentrix
Dezember 2007 – August 2008 (9 Monate) | Philippinen
Special Applications Team Lead that provides advance technical assistance to wide range of devices for
North American clients. (VPN,Printserver, Storage Device, IP Cameras, Printer Installation , etc.) It also
entails supervisory task for 12 individuals to achieve the company goal and deliver best services to their
clients.
Supervisor 2
Concentrix
März 2007 – Dezember 2007 (10 Monate) | Philippines
Supervise a Team to deliver services in relation to technical and customer relations for North America
clients. To ensure internal goal achievement as a group, Train, assist and manage individuals to
continually provide quality and best customer services to their clients.
2 Projekte
Product Support Specialist
Concentrix
April 2006 – März 2007 (1 Jahr) | Philippinen
Provide basic to advance technical support and customer relation assistance to North American clients
for Specialty Devices (Camera, Printservers, Storage Devices,Multimedia devices, etc.)
Product Support Representative
Concentrix
Mai 2005 – April 2006 (1 Jahr) | Philippines
Provide basic technical assistance and customer service relations to North American clients. This entails basic configuration of networking devices (Router, Adapter, Switch, Bridge, Modem, etc.)
1 Auszeichnung oder Preis
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Veröffentlichungen
Blue Gear 2005
Yearbook
30. März 2005
Year round of captured story of the graduates, faculty and staff. It also reminisce the history of the
school Mindanao University of Science and Technology.
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Zertifikate/Diplome
Concentrix Certified Coach
Concentrix
Start: November 2013
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Ehrenamtliche Tätigkeiten und gute Zwecke
National Vice President for Mindanao
JCI Phlipiines
Juni 2003 – Dezember 2006 (3 Jahre 7 Monate) | Sozialdienste
Tedious, time bounded and process oriented. After all the hard work there is always equivalent opportunities that needs further assessment for
improvement. Love the people who value idea and healthy discussion for the sake of arriving to a better and best
conclusion.
Ehrenamtliche Tätigkeiten, die Barry Bermudez interessieren:
• Im Vorstand einer gemeinnützigen Organisation
• Berufsbezogenes Ehrenamt (Pro­Bono­Consulting)
Gute Zwecke, die Barry Bermudez am Herzen liegen:
•
•
•
•
•
•
•
•
•
Kinder
Bürgerrecht und soziales Handeln
Ausbildung
Umwelt
Gesundheit
Politik
Armutsbekämpfung
Wissenschaft und Technologie
Sozialdienste
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Projekte
Lead for Linksys Service Offerings ­ A Pilot Program
Juli 2007
Spearhead and piloted Linksys Service Offerings initial launch. The program entails service offerings for
out of warranty and in warranty products of Linksys. The program will provide extended technical assistance to out of warranty products and Remote
assistance for In Warranty products. The ultimate goal is to set sales benchmark and improve sales
statistics by providing sales and technical... weitere
2 Teammitglieder
Barry Bermudez
Jan Drey Sameon
Supervisor 3 ­Tier 2 HTC Support ( Trou…
Consultant at Inspired Connect BPO ►"​
…
Lead for Linksys Direct Connect Services­ A Pilot Program
Mai 2007
Spearhead and piloted Linksys Direct Connect Service’s state of the art remote software deployed for
Linksys customers. As Lead I provide real­time feedback and analytical reports required pertaining to
problems, issues and concerns encountered/raised due to program conflict, glitch, and limitation prior its
official launch. Apart from statistical reporting, I also have participated in modifying... weitere
2 Teammitglieder

Barry Bermudez
Jan Drey Sameon
Supervisor 3 ­Tier 2 HTC Support ( Trou…
…
Consultant at Inspired Connect BPO ►"​
Auszeichnungen
2012 Top Performer
Concentrix Philippines
Dezember 2012
This is a prestigious award to all renowned working individuals of Concentrix. Top Performer of the year
award is an acknowledgment and recognition to all employees who have triumphantly worked hard for
the whole year. “Citation: For outstanding performance and undivided commitment in the pursuit of
excellence, thus, personifying the principles and ideals of an exemplary Concentrix Employee.”
2011 CONCENTRIX Annual Perfect Attendance Awardee
Concentrix
Dezember 2011
Concentrix recognizes the efforts of being perfect in attendance for the whole year or 12 straight
calendars of hard work and dedication.
2010 CONCENTRIX Annual Perfect Attendance Awardee
Concentrix
Dezember 2010
Concentrix recognizes the efforts of being perfect in attendance for the whole year or 12 straight
calendars of hard work and dedication.
2009 CONCENTRIX Annual Perfect Attendance Awardee
Concentrix
Dezember 2009
Concentrix recognizes the efforts of being perfect in attendance for the whole year or 12 straight
calendars of hard work and dedication.
2006 CONCENTRIX Annual Perfect Attendance Awardee
Concentrix
Dezember 2006
Concentrix recognizes the efforts of being perfect in attendance for the whole year or 12 straight
calendars of hard work and dedication.
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Organisationen
Philippine Junior Jaycees
Januar 2005 – Dezember 2006
National Vice President for Mindanao (NVP­Mindanao)
Philippine Junior Jaycees (PJJCI) A special affiliate of Junior Chambers International­Phiippines(JCI­
Philippines)
Philippine Junior Jaycees
Januar 2004 – Dezember 2005
Metro Cagayan de Oro City Junior Jaycess(MCJJC) A special affiliate of Junior Chambers International­
Phiippines(JCI­Philippines)
Philippine Junior Jaycees
Juni 2003 – März 2004
Metro Cagayan de Oro City Junior Jaycess(MCJJC) A special affiliate of Junior Chambers International­
Phiippines(JCI­Philippines)
Blue Gear (Official Yearbook Publication of MUST)
März 2004 – März 2005
Official Yearbook Publication of Mindanao Polytechnic State College now Mindanao University of
Science and Technology.
Blue Gear (Official Yearbook Publication of MUST)
März 2003 – März 2004
Official Yearbook Publication of Mindanao Polytechnic State College now Mindanao University of
Science and Technology.
Blue Gear (Official Yearbook Publication of MUST)
Juni 2002 – März 2003
Official Yearbook Publication of Mindanao Polytechnic State College now Mindanao University of
Science and Technology.
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Kurse
Mindanao University of Science and Technology
• Bachelor of Science in Information and Technology
Mindanao University of Science and Technology
• Professional Education
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Sprachen
English
Filipino
Ilonggo
Visayan

Kenntnisse
Top­Kenntnisse
57
Technical Support
47
Call Centers
44
BPO
32
Process Improvement
23
Management
22
Team Management
19
Customer Satisfaction
15
Analysis
15
Networking
14
CRM
Barry Bermudez hat auch Kenntnisse in ...
13
Troubleshooting
8
Visual Basic
3
HTML
2
Supervisory Skills

2
Leadership
12
7
11
Customer Service
Workforce Management
Linux System...
2
2
2
Routers
Network Administration
6
Video Editing
Public Speaking
9
2
4
SQL
Project Management
Technical Training
> 17 anzeigen
Ausbildung
Mindanao University of Science and Technology
Professional Education, Information Technology
2004 – 2005
Aktivitäten und Verbände: Debate, Extemporaneous and Impromptu and Public Speaking, Student
Leadership and Student Volunteer.
1 Organisation
1 Kurs
Mindanao University of Science and Technology
Bachelor of Science in Information Technology, Computer Systems and Networks
2000 – 2004
Aktivitäten und Verbände: • Seminar Workshop on NETWORING[MPSC] • Formation of Student Leaders
for the New Millennium[MPSC} • Parliamentary Procedures[MPSC] • Certificate of Completion for
CISCO Modules [MPSC] • Leadership and Training Seminar[Camiguin Polytechnic State College] •
Basic Lay outing and Page Designing [MPSC] • Linux Systems [MPSC] • PHP Hypertext Preprocessors
[Cebu Institute of Technology]
5 Organisationen
1 Kurs
Weitere Informationen
Interessen
Business, Managing, Public Speaking, Community Service, Leadership Organization, Traveling Web
Designing, Programming, Networking, Interfacing, Lay Outing, Computer Troubleshooting and Assembly
Persönliche Informationen
Geburtstag
18. Mai
Kontaktaufnahme mit Barry Bermudez
You can reach me through the following Viber or Call : +639088730392
Skype: Bentuzal
Live: [email protected]
G+ : [email protected]
Empfehlungen
Gesendet (1)
Wesley Jon Pollard
Senior Sales Trainer/Coach/Adviser/Consultant
“
Wesley have provided his wonders and witts to Concentrix and Supportrix. He had been
our core sales trainer for Concentrix and have spearhead his expertise on Supportrix. He is
very hardworking and enjoyable company to be with... He always put value to this work,
provide visibility of the project and great velocity when working on deadlines!
25. Februar 2014, Barry Bermudez war Kollege/Kollegin von Wesley Jon Pollard bei Concentrix
Kontakte
Gemeinsame (10)
Patrick van dun 1.
Dan Meyer 1.
Your guide to Secure Internet, Network,…
Decision Making, Analytics & Intelligence
V. Naveen Kumar 1.
Feddie Saflor 1.
Head Operations & Strategy
Extending Anivya's Boundless Commit…
Philip Thomas .A 1.
Ran Macatol 1.
Founder & Director at Red Soil Technol…
We are in need of Process Excellence …
Loren Joy Patricio 1.
maridel galido 1.
Sales Executive Assistant at World Dat…
HR Specialist at Searchers and Staffers
Jan Drey Sameon 1.
Sim Antonio 1.
Consultant at Inspired Connect BPO ►"​
…
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