Serie M/

References
Serie M/
Financial service provider
HypoVereinsbank
Document creation on
different platforms, fully
and semi-automatic and
individual
M/TEXT Mainframe
M/TEXT PC
M/TEXT WorkBench
M/AFP
M/LINK
“Reaching people throughout Europe:
that is the task of our customer communication”
How the HypoVereinsbank uses M/TEXT, the high-performance text system
from kühn & weyh, to organize its customer correspondence, thereby creating
the basis for its competitive success in Europe.
Serie
M/
References
“Writing leaves a lasting impression…”
HypoVereinsbank has been using
M/TEXT as its main text system since
1993. Today, it is used by more than
2,000 employees to deal with around
40% of all online local printing. The
rest is produced in batch mode, and
released and dispatched in the
central print center in Munich. A postage optimization and dispatch system
ensures cost-effective delivery. Printer
output is provided by high-performance
printers from the company OCÉ. The
HVB subsidiary, VVB - the Vereinsbank
Victoria Bauspar AG - also uses M/TEXT
for creating documents.
A bank with ambitious growth targets and marked customer orientation
knows just how important top quality correspondence is in establishing trust
and customer loyalty. All business documents must speak to the customer
individually at the same time as bearing the unmistakable Corporate Design.
That means about a million pages a month.
“Four million private customers and 15 million many-paged documents with
business related content represent quite a challenge for the text system. The
highest demands in functionality, quality and cost effectiveness have to be
met.”
Master data: capital which works
Customer master data is available as quick as a flash. When writing individual documents on the PC, M/TEXT collects the data from the mainframe
directly onto the actual screen. In batch mode, as in the case of mailings,
the user selects only the recipients while M/TEXT and an access program
automatically take care of the rest.
Individual documents “at the press of a button”
M/TEXT templates and scripts control in detail all aspects of form and
content: choice of text and form, coupon printing, signatures or graphic
functions, such as individual depot development in the form of tables or
(color) graphics etc.
Large amounts – high performance
In the case of very large volumes of applications M/TEXT can be operated
synchronously. For example, if 100,000 letters in “simple” operation require
100 minutes, then in quadruple synchronous operation they would only
need 25 minutes.
Postage optimization = cash
Up to 17% of all dispatch expenses are saved with the postage optimization
and dispatch system. M/TEXT delivers the necessary control codes: attachments, type of delivery, labelling etc.
Time-to-market
Market requirements change and new products have to be brought onto the
market quickly. The graphic development tool helps the M/TEXT administrators to develop, test and put into production the necessary templates, forms
and scripts etc. efficiently and safely.
“Communication generates trust”
Some documents write and send themselves.
Fully automatic
In document production, automation means rationalization, efficiency and
freedom. For example, “interest adjustment notification” is started periodically by a batch program and produced fully automatically. A pre-program
provides the data with which M/TEXT produces finished documents. These
then enter mail processing ready for dispatch.
“However, it is crucial that with the same system we are also able to cover
applications which allow for only limited automation because they require
the specialist knowledge of our employees.”
Semi-automatic
Direct mailings and letters produced in bulk are organized by the specialist
department themselves. The employee creates a letter template on the PC
and specifies the address. Before sending the assignment to production on
the mainframe, he checks the layout in a test print or, as in the case of the
VVB, directly on his PC in the AFP viewer, which M/TEXT calls up with the
original print data.
Individual
For individual letters, customer account cards, amortization schedules etc.
the M/TEXT Editor provides comfortable customized interfaces. Comprehensive dialogs guide the user carefully through the application, and account
and customer data appear online from the central master database. Input
assistance, logic and spell checker etc. make daily work that much easier.
“Only with a multi-platform system like M/TEXT are we able to create
applications with the required functional division into the high-performance
mainframe and the individual PC. The unified text system with the same
application code saves us numerous interfaces and guarantees identical
output on every platform. And of course it also saves a considerable
amount in terms of maintenance, training and further development.”
The HypoVereinsbank came into
being through the merger of the
Bayerischer Vereinsbank and the
Bayerischer Hypotheken- und
Wechsel Bank in 1998, and is now
one of the largest banking groups in
Europe. This was followed in 2005
by the merger with the second
largest bank in Italy, the UniCredit.
HVB customers now have access to
one of the most extensive networks
of branches in Germany, Italy and
Austria – including 11,000 free
ATM’s.
With their motto “Growing with
Europe”, the group follows a futureoriented European growth strategy.
This already includes the largest
foreign banking network in Central
and Eastern Europe.
“Growing with Europe”
“With M/TEXT, we have created for ourselves a strong
basis for correspondence and customer service:”
Quality
M/TEXT creates documents of the highest standard in terms of personalization, content, layout and cost-effectiveness.
Investment protection
Since its introduction in 1993, it has been possible to meet all company
demands, such as shared applications, modern platforms and increased
print volumes etc. on the basis of the same M/TEXT application architecture.
Almost no other text system is as flexible or so consistently upwardly
compatible.
Operational security
Performance potential can be flexibly adapted to the requirements; a high
degree of automation makes processes more efficient and secure.
Multi-platform ability
For a group with a heterogeneous infrastructure, the integration of existing
but also future oriented platforms is absolutely crucial. M/TEXT is at home
in all of these worlds, from Mainframe to Unix and Windows, right up to
Client/Server or web architectures.
Office - management by kühn & weyh
For over 25 years kühn & weyh
has been developing and implementing
IT solutions for the support of office
Service - Time-to-market
With M/TEXT, we can offer individual customer service that is a leader in the
market. Short development times and a high level of flexibility constantly
guarantee the necessary closeness to the market.
management.
Cost-effectiveness
Postage optimization and dispatch control with M/TEXT saves hard cash.
The consistent text system represents value for money in terms of
training and maintenance and offers a variety of possibilities for integration,
for example with SAP via a certified text interface.
– the modular SERIE M/ covers the
Text and document management,
workflow-supported case editing,
output management and archiving
entire life cycle of business documents.
All modules are coordinated
with one another but can also be used
individually. 20 percent of Germany’s
most successful companies from the
field of finance and insurance* employ
modules of the SERIE M/.
*Source: Hoppenstedt
“With functions such as
multi-lingual spell checker and hyphenation,
multi-lingual menu navigation,
Find out more about M/TEXT, the
client/server architecture, web - connection and
SERIE M/ and kühn & weyh
color support
by internet: www.kwsoft.de
M/TEXT fits perfectly into our concept of a European bank. For business docu-
by e-mail: [email protected]
ments are bearers and representatives of our growth strategy, they convey our
by fax:
+49 (0)761/ 88 52-666
competence and create identity within plurality.”
by telephone: +49 (0)761/ 88 52-0