Software as a Service

Transcrição

s
Enterprise Content Management
as a Service
Project CSM Openworld
Field Report
Bernd Becker
Siemens AG
Siemens IT Solutions and Services
© Siemens Business Services GmbH & Co. OHG 2006. Alle Rechte vorbehalten.
© Siemens AG 2009. Alle Rechte vorbehalten.
Enterprise Content Management as a Service
Themen
s
Software as a Service for Enterprises
Positionierung
Siemens SaaS Offerings
Collaboration Services
ECMaaS
ECMaaS
Erfahrungsbericht CSM Openworld
CSM N.V.
Zusammenfassung
Datum: 12.11.2009
Seite 2
© Siemens AG 2009. Alle Rechte vorbehalten
Themen
s
Positionierung
ECMaaS
ECMaaS
CSM N.V.
Zusammenfassung
Datum: 12.11.2009
Seite 3
Marktpotential Enterprise Application Software (Welt)
s
1’’0
0’’8
SCM
Enterprise Application
Software
0’’6
Other application software
1’’4
Office suites and digital
content creation
1’’8
ERP
2’’5
CRM
Market
potential
2011
Content, communication
and collaboration
Portfolio
(ohne PaaS,
IaaS)
SaaS – portfolio split andSaaS
scope
ofSplit
analysis
(€)
8’’1
Infrastructure
Data Mgmt.
and Integration
Enterprise Large Business & Small/Medium Business
SaaS
Source: Gartner-Software as a Service in the Enterprise Application Software markets,
worldwide, 2007
Datum: 12.11.2009
Seite 4
Operations
Consumer
13’’6
s
Marktpotential Enterprise Application Software (Welt)
SaaS – EAS market overview (€)
SaaS world Enterprise Application Software market
SaaS market 2010:
with services and
application hosting:
13’’
6
38’’
7
8″0
1″5
CAGR
+22%
5″3
4″3
3″0
2″4
2005
0″6
0″5
1″3
0″8
1″6
SCM
Office Suites and DCC
6″0
Small
Business
ERP
CRM
5″0
Content, Communication
and Collaboration
4″0
3″0
1″2
1″0
Other Application Software
7″0
8″1
6″5
3″6
Portfolio and regional split
2″0
3″6
Medium
Business
2″9
1″0
0″0
2005
2006
2007
2008
2009
2010
2011
2″4
RoW
1″9
20%
1″1
1″4
1″6
2006
2007
2008
2″0
2009
2″4
2010
3″0
Large
Business
Year 2011
8’’1
50%
North
America
30%
2011
Europe
Source: Gartner-Software as a Service in the Enterprise Application Software markets,
worldwide, 2007
Business segment split based on ERP, CRM & SCM average
Datum: 12.11.2009
Seite 5
s
Architekture and Role Modell
SaaS Architecture Model
SaaS Role Model
Users
Platform
as a Service
Infrastructure
as a Service
Cloud Computing
Software
as a Service
...
Tenant
Application
...
Tenant
Application
...
...
Customer
Tenant
Application
Direct
Sales
SaaS-Enabled
Business Application
Indirect
Sales
SaaS Provider
SaaS Business Manager
SaaS-Enabled
Application Platform
Network
Provider
DC
Provider
Application
Provider
SD
Provider
Platform
Provider
Consulting
Service
Provider
ISV
Third Party
Provider
Virtual Infrastructur
Physical Infrastructur
Source: Gartner
Introducing SaaS-Enabled Application Platforms: Features, Roles and Futures
Datum: 12.11.2009
Seite 6
s
Definitionen
SaaS ist die Bereitstellung von Applikationen als Dienst über das Netz
auf Basis definierter Service Level und nutzungsbasierten Abrechnungsmodellen
Saugatuck:
Bei Software as a Service abonnieren Anwender einen Service, den sie wann immer und wie oft nutzen und dementsprechend bezahlen, anstatt eine
Anwendung auf eigene Kosten zu installieren, pflegen und warten zu müssen, ohne Berücksichtigung, wie oft sie diese überhaupt nutzen wollen
.
IT-Hersteller stellen den Service kostengünstig über das Internet zur Verfügung, setzten Web-Browser mit modernen Technologien, bekannter
Infrastruktur, und vielfach Entwicklungs- und Betriebs-Methoden der nächsten Generation, wie Multi-Tenancy, ein.
Quelle: Saugatuck 2008
IDC:
Gartner:
Software as a Service (SaaS) is a service delivery model made
up of a utility computing environment in which unrelated
customers share a common application and infrastructure that is
managed by an ISV or third-party service provider where Code,
intellectual property (IP) of the service, is typically owned by the
SaaS ISV or service provider.
Hosted web based software based on a single set of common
code and data definitions that are
consumed in a one-to-many model by all contracted customers,
at any time, on a pay-for-use basis, or
on a subscription based or on usage metrics.
Source:
Gartner 2007: Introducing SaaS-Enabled Application Platforms: Features, Roles and Futures
Source:
IDC 2007: Software as a Service Taxonomy and Research Guide
Datum: 12.11.2009
Seite 7
Themen
s
Positionierung
ECMaaS
ECMaaS
CSM N.V.
Zusammenfassung
Datum: 12.11.2009
Seite 8
s
ECMaaS
RTCaaS
EPMaaS
Enterprise Content
Management
as a Service
Real Time
Collaboration
as a Service
Enterprise Project
Management
as a Service
Datum: 12.11.2009
Seite 9
s
Enterprise Content Management
Market Overview
Datum: 12.11.2009
Seite 10
s
Opentext
ECM Suite Components
Datum: 12.11.2009
Seite 11
s
Siemens SaaS Services
ECMaaS
ECMaaS Individual
One Liveservices Instance per customer
allows customization to customer specific requirements
ECMaaS Standard
ECMaaS Standard
plus additional options
One Liveservices instance for many customers
Customer data in separate data rooms (Domains)
Collaboration
Document
Knowledge
Management Management
General
Functions
Consulting
Services
Application
Services
Operation
Services
Workflow
Projects /
Folder /
Templates
Information
Retrieval
User Mgmt /
Permissions
Consulting
Liveservices
Remote Cache
Infrastructure
Setup
Task
Management
Version
Management
Discussions
Content
Management
Data
Migration
Archiving
Operation
News /
News Channels
Tracking
and Audit
Urgent
Requests
Live reports
Data
Consolidation
E-Mail Archiving
Support
Services
Discussions
Check In /
Check Out
Polling
Livelink Atlas /
Live link
Explorer
Customization
Authentification
SLA
Monitoring
Notifications
Additional
Functions / Modules
Web Frontends
Reporting
SLA / Billing
Interoperability
iViews
Long Term
Backups
Datum: 12.11.2009
Seite 12
s
Siemens ECMaaS
Datacenter Layout
Customer's
Intranet
Intranet
Internet
Internet
Extranet
Get Access
RSA Secure ID Token
Manual Login
User
Authentification
Load
Balancer
Firewalls
Livelink
Servers
Frontend Server,
Admin & Index Server,
Testserver (MS Win)
Database
Servers
MS SQL or
Oracle
Fileservers
Netapp
SIS Datacenter Munich
Remote Cache
Servers
SIS Datacenter
Chicago, US
Datum: 12.11.2009
SIS Datacenter
Newark, US
SIS Datacenter
Sao Paolo, BR
Seite 13
SIS Datacenter
Singapore
Themen
s
Positionierung
ECMaaS
ECMaaS
CSM N.V.
Zusammenfassung
Datum: 12.11.2009
Seite 14
s
ECMaaS Reference:
CSM Openworld for CSM nv
Challenge
Benefits
 Takeover and projected extension of existing
ECM Livelink solution for Email and SAP
archiving
 Worldwide standardized, enhanced business
processes
 Availability of identical content and procedures
for all CSM internal and external users worldwide
at sufficient performance
 Fulfillment of legal evidences
 Reduction of operational costs (pay per use)
Solution
 Transition of existing Livelink solution from
CSM’s former provider to a dedicated Livelink
platform. In addition
 Provision of Livelink Remote Cache
servers in USA and Singapore
 Provision of an OpenText Archiving
Platform for SAP and Email Archiving incl.
Archiving Remote Caches in USA and
Singapore
 Provision of Livelink and Archiving as a Service
on basis of agreed service levels and a
consumption based pricing (user per month /
filespace per month)
 approx. 4.500 users, 450 GB of Livelink
data, up to 28 TB of Archiving data
Datum: 12.11.2009
Seite 15
CSM


Centrale Suiker Maatschappij

Erected in 1919
Biggest supplier of bakery products and Lactic Acids
worldwide







Production of sugar(bieten)
Middle 1970 - huge growth
Start of production of Lactic Acids
Sugarbusiness less important
Entry into bakery products market
Head office Diemen (Amsterdam)
Business to business
Corporate structure
CSM
Bakery Supplies
Europe
#1 in Europe
Bakery Supplies
North America
#2 in North
America
PURAC
#1 worldwide
Presence in Europe
3 Business Units:
 Artisan
 Industry
 Frozen & baked product
Presence in North America
= CSM manufacturing
= CSM (BakeMark) distribution
7
3 Main Operating Companies:
 Brill
 Caravan Ingredients
 BakeMark
PURAC worldwide
PURAC factory
PURAC office
Wall-E
Electronic Records management
Performance improvements
ERP / Email archiving
Migration Openworld (Livelink)
The Challenge









Remote Caching
Content Life Cycle Management
Document Capture
E-mail Archiving
E-mail Management (Classification)
Records Retention and Dispositioning
Single Sign On
ERP Data Archiving
ERP Document Archiving
Business Case

Avoid penalties for non compliance with government
regulations and discovery periods






Manage risk of claims in case of business disputes
Reduce storage hardware costs for e-mail
Reduce costs and risks of PST files
Reduce the risk of system downtime
Reduce the cost of system maintenance
Manage e-mails as Business Records
Openworld Infrastructure
Why Livelink ?

One Software Provider for Document Management - and
Archive System ( Mail, ERP )




Collaboration Workspace worldwide
Legal Aspects (Classification, RRP),
Providing Enterprise Library Services
Provide access through variety of user interfaces





MS Office/Outlook/Sharepoint
Web browsers
Desktop clients
SAP clients
Portal environments.
Why Siemens / Saas?




No Pre Investment needed
Experience / Knowledge Livelink (ECM, Archiving)
Presence Worldwide (DC Chicago & Singapore)
SLA's





Availability
Performance
Monitoring
Reduction of operational costs
Defined / dedicated Counterparts
Themen
s
Positionierung
ECMaaS
ECMaaS
CSM N.V.
Zusammenfassung
Datum: 12.11.2009
Seite 31
s
CSM Openworld
Screenshot
CSM = Centrale Suiker Maatschappij
Datum: 12.11.2009
Seite 32
s
CMS Openworld
Schematic configuration diagram
Internet
SIS DMC Chicago
CSM Intranet
Router
CSM AD's
SIS DMC Singapore
Firewall I
Firewall II
Load Balancer I
Load Balancer II
Frontend Server I
Frontend Server II
Admin / Index Server
Local Storage
EFS Storage
NAS Devices
Test Server
Local Storage
Oracle Server I
Failover Cluster
SAN Devices
DMC Munich Building 1
Datum: 12.11.2009
Local Storage
Quality Acceptance
Server
Oracle Server II
DMC Munich Building 2
Seite 33
CSM Openworld
Schematic diagram of support processes
CSM
SIS
Level 1a Support for
 Content and Access
 Operations
CSM Openworld
CSM Openworld
User
User
Level 1b Support for
 Operations
CSM Openworld
CSM Openworld
Instance Coordination
Instance Coordination
Content & Access
Content and Access
Management
Management
CSM Openword
CSM Openword
Keyuser
Keyuser
Level 4 Support
Level 4 Support
OpenText
(Contractually
ensurend
by CSM)
Morningstar
s
(Contractually
ensurend
by SIS)
AT&T
Reporting paths
Level 2 Support for
 Operations
1st Level Support for
 CSM Instance Coordination
SISSIS
SaaS
Support
ASP
Support
Level 3 Support
Microsoft
Siemens Livelink
Superuser Support
Oracle
SIS GO
Server Support
Cisco
SIS GO
Network Support
Others
SIS GO
DB Support
Communication paths
(if needed)
Datum: 12.11.2009
Seite 34
s
Siemens SaaS
Monitoring and Monthly Reporting
Pos
Leistung
.
1
AbrechnungsMonat
LeistungsMonat
Gesamt FY
09/10
Kunden-Preis
2
SLS Nutzungspauschale pro User pro Monat, ohne Livelink
Lizenz
SLS First Level Support pro User pro Monat
3
Nutzung SLS Speicher pro 100 MB pro Monat
4
Administration / Betrieb einer XX spezifischen SLS Extranet
Instanz auf vorhandener SLS Infrastruktur pro Monat
5
6
7
8
M1
M1
M1
M2
08.09
09.09
zusätzliches SSL Zertifikat, DNS Eintrag, zusätzliche Domaine
pro Jahr
SLS Userverwaltung, Anlegen und Löschen von Usern nach
schriftlicher Beauftragung durch XX, pro Vorgang
Lizenzverwaltung, Klärung, ob User bereits über eine LL Named
User Lizenz verfügen , Generierung und Fortschreibung eines
monatlichen Reportings, pro User pro Monat
Realisierung XX spezifischer Leistungs- und
Funktionserweiterungen und
-anpassungen entsprechend Anlage 1, Basis 100 Manntage
Einzelbeauftragungen per Mail (siehe
Zusatzvereinbarung zum Vertrag)
Lizenzkosten Open FT für Archivanbindung
(Server- und Client-Lizenz einmalig
Einrichtung Lizenz Open FT für Archivanbindung
(Server- und Client-Lizenz einmalig
Archivanbindung Testystem
xx Beauftragungen Zusatzleistungen
Datum: 12.11.2009
Seite 35
s
Vielen Dank für
Ihre Aufmerksamkeit
s
Siemens AG
Siemens IT Solutions and Services
Riemekestr. 160
D-33106 Paderborn
Deutschland
Dipl.-Ing.
Bernd Becker
Webbased Services / SaaS
Tel.:
Fax:
Mobil:
Email:
+49 5251 8 24710
+49 5251 8 28609
+49 174 1513205
[email protected]
© Siemens Business Services GmbH & Co. OHG 2006. Alle Rechte vorbehalten.
© Siemens AG 2009. Alle Rechte vorbehalten.

Software as a Service

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