best practices report
Transcrição
best practices report
TIC TAC – Insights into Swiss Best Companies to Work for BEST PRACTICES REPORT GREAT PLACE TO WORK® SWITZERLAND 1 Best Practices Report Best Practices Report t c a r t x e CONTENT CONTENT About Great Place to Work® Mission and goal of Great Place to Work® ............................................................................................................................................ 4 Intent of this report................................................................................................................................................................................................... 5 How to work with this report ............................................................................................................................................................................ 6 Companies that had the will to make it happen .............................................................................................................. 12-15 Great Place to Work® uses three different tools to determine the Best-Workplaces-Lists ....................................................................................................................................... 16 9 Practice-Areas................................................................................................................................................................................................... 18 VOAHI............................................................................................................................................................................................................................. 20 Details of the nine dimensions ................................................................................................................................................................ 22 HIRING AND WELCOMING........................................................................................................................................................ 24 HIRING ....................................................................................................................................................................................................... 28 Best practices ....................................................................................................................................................................................... 32 WELCOMING ........................................................................................................................................................................................ 42 Best practices ....................................................................................................................................................................................... 46 INSPIRING ............................................................................................................................................................................................... 52 Best practices ....................................................................................................................................................................................... 56 SPEAKING ............................................................................................................................................................................................... 64 Best practices ....................................................................................................................................................................................... 67 LISTENING .............................................................................................................................................................................................. 73 Best practices ....................................................................................................................................................................................... 76 THANKING .............................................................................................................................................................................................. 82 Best practices ....................................................................................................................................................................................... 86 DEVELOPING ........................................................................................................................................................................................ 92 Best practices ....................................................................................................................................................................................... 96 INNOVATION ASSESSMENT WORKPLACE EMPLOYER CULTURE ATTRACTIVENESS CREATION RECOGNITION 2 CELEBRATING .................................................................................................................................................................................. 120 Best practices .................................................................................................................................................................................... 124 SHARING............................................................................................................................................................................................... 128 Best practices .................................................................................................................................................................................... 132 Titelfoto: Oris Swiss Made Watches BENCHMARKING CARING .................................................................................................................................................................................................. 104 Best practices .................................................................................................................................................................................... 110 Engagement .......................................................................................................................................................................................................... 138 Best practices ..................................................................................................................................................................................................... 142 Further Inspiration ........................................................................................................................................................................................... 148 Best Workplaces in Switzerland 2009 - 2016 ........................................................................................................................... 152 Imprint ........................................................................................................................................................................................................................ 158 3 Best Practices Report Best Practices Report t c a r t x e TIME TO CELEBRATE! 8 9 Best Practices Report I 9 Practice Areas 9 Practice Areas I Best Practices Report t c a r t x e 9 PRACTICE AREAS The framework used to evaluate companies is based on the 9 Practice Areas – the key leverage areas where management has the most impact on the employee experience. The 9 Practice Areas map to the definition of a great workplace from a management perspective: one where you achieve your organizational objective with people who give their personal best and work together as a team or family – all in an environment of trust. Together, the manager definition plus the 9 Practice Areas form the management model of a great workplace. The 9 Practice Areas are as follows: LISTENING THANKING DEVELOPING CARING CELEBRATING SHARING Special open systems for incorporating peoples’ ideas, for including people in decision-making, and for airing concerns and grievances, are prevalent. Recognizes and rewards good work and extra levels of effort; strives to create a climate of approval. Focus is on nurturing individuals’ gifts to foster personal growth and development as well as offering job-specific training. BOOST YOUR BRAIN! HIRING AND WELCOMING Focus is on hiring for potential and character of the person, rather than primarily on skill set. New employees are welcomed and assimilated into the team with orientation programs, personal sponsorships, and the like. INSPIRING Employees learn and understand how their job has meaning for the organization and for society, beyond earning a salary and making a profit for the business. 12 SPEAKING Management goes to great lengths to be open and transparent, offering access to information across the board, enabling and encouraging employees to contribute beyond the scope of a narrowly defined job. A multiplicity of systems and programs are in place for creating a caring environment for the individual and his/her family. Celebrations of both personal milestones and company successes are built into the way people work together. 13 Employees sharing the fruits of their labour in a variety of ways; rewards are egalitarian in nature. Hiring and welcoming I Best Practices Report t c a r t x e HIRING AND WELCOMING 14 15 HIRING AND WELCOMING Best Practices Report I Hiring and welcoming Best Practices Report I Hiring and welcoming Hiring and welcoming I Best Practices Report t c a r t x e OVERVIEW CHECKLIST When evaluating a Culture Audit©, we focus on several key points in each dimension. The focus is not only on hiring for skills but also on the potential and the character of the person. WHAT WE WOULD LIKE TO KNOW HERE IS • What do you do to attract and find the right people for your company? •W hat are the characteristics you seek in prospective new employees, aside from the skills needed to do their jobs? •H ow does your hiring process (recruiting, interviewing, procedures, etc.) ensure that a job candidate will fit into your culture? • In what ways do you welcome new employees to your company? EXAMPLES FOR HIRING EXAMPLES FOR WELCOMING • Team Interviewing • Company sends welcome letter or welcome package, which includes new hire’s family/spouse • Voting on New Hires •C omprehensive orientation for new hires • Hiring based on “Culture Fit” •N ew employee handbook • Interview questions related to company values nnouncement to the company about new hires •A • Personality Tests •W elcoming event for new hires • Employee referral program •W elcome Kit • Behavioral Interviewing/Role Playing •W elcome lunch with the CEO or Sr. leaders • Candidates given company materials •N ew hires marked with button, ribbon, etc. • Feedback to rejected candidates • Scheduled break (or event) with manager and different teams GAINING AWARENESS • Employer branding activities (trade fairs, sponsoring, events, goody bags, general marketing) • Advertisements (TV, newspapers, magazines) • Open house days for applicants / community / everybody / schools, … • Talent days (special events for the target groups) • Web 2.0 / Social Media tools for connecting with others HIRING • Invitations to events (barbecue, workshops) • New hire events (e.g., quarterly) • Newsletters and info-mails sent before the start • Information package (program for first day/week/ month, specific company information, internal communication) • Prepared workplace and IT access •B uddy or mentor for new hires •O rientation Follow-Up (after 90 days, etc.) ONGOING Timeline At what point in time does the process start? Target group Who are you trying to attract and, specifically, how? Channel Through which channels are you trying to attract people? Design What are the milestones in the hiring process? Selection What does the selection and interview process look like? Involvement of shareholders Who defines the need for a new position? How is HR involved (Search, support,…)? Employee involvement How can the team be involved in the process? Communication How do you keep the involved people up to date? How do you handle those applicants that did not fit a specific job but might be a good fit for another? 16 • Job offers linked with social media (information about team) •J ob offers with videos •O rientation days for applicants or new hires •M otivation or bonus for employees who bring in new colleagues (referral programs) •O nline Interviews, tests, case studies orkshops for candidates •W •M anager guidelines on how to welcome the new team member •U p front call if everything is clear for the new colleagues BEFORE START •T our of the facilities REVIEW UP FRONT • 1 or 3 month celebration/Apero • Mentoring with an experienced colleague / “Buddy” for informal questions • Orientation meetings with managers after the first (half) year • Feedback survey about the starting phase • Alignment of goals and the current situation regarding the specific development plan • Special new hire events or groups • Meeting / getting to know top management in person • 360 degree feedback for all new hires after the first year • Special coaching offers for new hires WELCOMING START • Welcoming mail and communication to the team and other employees • Tour through the office in the first days • Team lunch, individual lunches with everybody from the team • Taking extra time for the first team meeting with the new hire • Training about the company, history, products, goals and tools • Welcome from the CEO / top management • Welcome present, flowers or company event products • Starter package with all needed tools and information • Prepared onboarding plan • Interactive onboarding plan with meetings (new employee can set his own priorities and define needs) • “Onboarding survey” to check the employee’s expectations and to check the quality of the process • Specific development plan for new hires AND WIN THE HIRING COMPETITION • Provide robust opportunities for growth and development. • Highlight the impact employees can make by working at your company. • Ensure pay is fair and benefits are enticing. • Employ creative recruiting tactics. • Make a phenomenal first impression. • Make your company’s unique culture a selling point. 17 Best Practices Report I Hiring Hiring I Best Practices Report t c a r t x e H I R I N G 18 19 Best Practices Report I Hiring Hiring I Best Practices Report t c a r t x e Hire people who are smarter and more Employee referral knowledgeable than you are! – Could your EMC Computer Systems AG management team handle this? Are you sure? Google Switzerland Our hiring principles More than a decade ago, our co-founders wrote a set of hiring “Do’s and Don’ts,” as well as some simple-yet-effective hiring principles. These principles are alive and well today, informing who and how we hire. We draw upon these principles and our data-driven hiring process to help us hire candidates who aren‘t just great at what they do, but who will challenge the status quo and bring innovative ideas with them. Here’s how we think about our hiring: Hiring do’s and don’ts Hire people who are smarter and more knowledgeable than you are; Don‘t hire people you can‘t learn from or be challenged by. Hire people who will add value to the product AND our culture; Don‘t hire people who won‘t contribute well to both. Hire people who will get things done; Don‘t hire people who just think about problems. Hire people who are enthusiastic, self-motivated, and passionate; Don‘t hire people who just want a job. Too “junior”? – Let’s give it a try! JobCloud AG If an applicant seems to be too “junior” at first sight, but the team may be able to compensate for the lack of experience, we may give the candidate an opportunity (if the team leader agrees). We are not only interested in a candidate’s technical skills, we are also interested in a candidate’s personality. The cultural fit is one of the most important aspects that we assess during the job interview. A highly skilled applicant with a low cultural fit will likely be refused. Refresh hiring knowledge Google Switzerland Hire people who inspire and work well with others; Don‘t hire people who prefer to work alone. Hire people who will grow with your team and with the company; Don‘t hire people with narrow skill sets or interests. Hire people who are well-rounded with unique interests and talents; Don‘t hire people who only live to work. Hire people who are ethical and who communicate openly; Don‘t hire people who are political or manipulative. Hire only when you‘ve found a great candidate; Don‘t settle for anything less... These guiding principles have informed the design of our entire hiring process, including how we review resumes, how we interview, and how independent committees of Googlers calibrate our hiring decisions. We know that our orientation teams can do a lot to help Nooglers acclimate to Google, but a Noogler’s real journey at Google begins with his or her first manager. We are always looking for ways to help managers help Nooglers, and we continued to focus on this important relationship in 2014. We know that seemingly small gestures from managers have a big impact on helping Nooglers feel welcome and productive at Google. That’s why we start sending managers tips on successful onboarding the week before a Noogler starts and encouraging them to meet their Nooglers after their first day. Feedback from Noogler surveys have shown that these efforts from managers, in addition to the many other ways managers work to support their Nooglers, make a huge difference by helping Nooglers feel supported and empowered from the very beginning. 24 We are about to implement a new solution (SaaS) by Eqipia, which will help our employees to get a better overview of EMC Switzerland’s job openings and which will allow us to access the personal network of our employees. Every new job opportunity will be shared by e-mail and with one click the employee can share the job on social platforms such as Xing, LinkedIn and Facebook. By getting the e-mail they will also receive an immediate overview of possible matches out of their social network, which makes it even easier to refer somebody. The new job ads will be interactive and appear in a new and fresh layout. Of course every employee is free to participate, there is no obligation. On the other hand, the employee will be able to profit from our referral program and get CHF 2’500.00 if a candidate can be hired throughout their recommendation. Rackers are the experts when it comes to who and what makes up a good fellow Racker, and so we also encourage Rackers to recommend friends and family to our business. CHF1500 and upward is awarded for successful referrals (paid once the new Racker passes their probation period). Our Racker Referrals programme has been continuously improving over the years. After feedback from Rackers, we have made some huge improvements, for referrers, referees and recruiters. When Rackers sign in with their personal social account (Facebook or LinkedIn) they can promote job openings to their social networks. They will still be eligible for the referral bonus even if they don’t actually know the person that responded to their unique link! Applicants who have been referred by Rackers are more likely to be hired than general applicants. In the highly competitive talent war we find ourselves in, referrals have consistently hovered around 20% of hires, annually. This is a testament to the overall health of our culture to which Rackers are comfortable recommending the company to their friends and family. UMB AG The best marketing for UMB AG as an excellent employer is a recommendation from one of our employees. We announce open vacancies in the UMB team mails and in the CEO’s newsletter. A successful referral is honoured with 6,000 CHF. UMB is proud to have paid more than 100,000 CHF for referrals in 2015. We rarely work with head hunters. This year, we hired 29 new employees without the help of head hunters, which we attribute to the success of our internal referral program. Software Engineer – Joined Rackspace August 2015 My first good impressions of Rackspace started with the interview process. All together I had 4 interview rounds. First I received a phone call from HR asking some questions about me, giving a nice introduction of Rackspace, what do they do, how they operate, what is the story and also answering all of mine questions I had beforehand. Then I had a ~45min video call with my future dev manager who asked me lot of questions based on the STAR method and also personal questions to see who am I really and if I would fit into the team or not. This was the point where I started to feel that they are really interested in me also as a person and not just looking for another resource. The third round was a homework including two programming tasks I needed to solve and hand over on Github in 72 hours. The 4th round was in person at the Rackspaceoffice, next to Technopark in the Digitec building. This was a 4 hours session with 2 different tech people each hour. The questions were hard and challenging but not super hard; it was a good challenging environment with lots of smart people. All the way through the interviews I had the feeling that they try to treat me like a friend and are very interested in me as a person. Q_PeriorAG Employee referrals comprise 35% of all applicants at Q_PERIOR. This channel is important because it ensures a high probability of a good social and cultural fit. The employee knows the potential candidate, and surely no one knows more about our culture than the employees we have. A referral is, therefore, a good assessment of both our culture and the candidate’s profile. There is also a “Recruiting Award” with a monetary bonus between 2,000€ and 6,000€ for the recommending employee, depending on the job level of the candidate. NetApp Switzerland GmbH The NetApp University offers a training program named New Manager Essentials: Hiring that conveys the skills to ask the right questions in the right way in an interview situation. It is also a refresher course addressing our company values and the cultural fit we strive for. Rackspace International GmbH HOW ABOUT BEAT? HIRING 25 Best Practices Report I Hiring Hiring I Best Practices Report t c a r t x e Do not wait for them, approach them EMC Computer Systems AG The Global Services Associate Program at EMC has been a huge success since we started in 2008. It is an excellent opportunity for Graduates with no or little work experience, to join EMC and attend a two-year program, incl. 9 weeks in a boot camp in our headquarter Boston, USA. We offer four different areas to join: Presales, Project Management, Implementation and Customer Services Finding the right talents for this program has always been a challenge, as the ongoing war for talents is not only reality when it comes to hire experienced people but also for Graduates. We therefore wanted to change the way we recruit those individuals and how we present EMC as an employer of choice by organizing the first edition of the GSAP Career Day. So, what is new? We created a new Job Description and also a Microsite to attract our target group. As described earlier, diversity is one of the top priorities on our people agenda, we specifically addressed 9 female talents based in Zurich, Berne and Gland by approaching them via Linkedin. The biggest change is that we organized the complete recruitment process in 1 day in which we focused on the following topics: • Welcoming, incl. coffee and breakfast • Present EMC • Insights; a day in the life of a Presales Consultant • Interview blocks with specific focal points, each 20 minutes • Lunch • Short presentation of each attendee • Closure Do you look around? - The app knows more Or do you just think you look around? NetApp Switzerland GmbH Hello NetApp welcomes new employees and facilitates onboarding at NetApp. This application provides our employees with a new tool for communicating with management, allows them to quickly decode NetApp abbreviations, provides access to important reading resources and lets them know about available training opportunities – all from an iPad, iPod Touch or iPhone. Graduates sales academy Cisco Systems (Switzerland) GmbH One of the first places we look for talent is within Cisco. Our Talent Connection Programme helps managers to identify existing employees for new roles. Since it was introduced 5 years ago our internal fill rate has averaged 42% of total Swiss hires. It’s improved employee confidence in being able to build their careers in Cisco. Employees use our Career Path tool to complete their career profile for Talent Connection and they can opt in for Cisco recruiters to contact them to discuss any internal roles. This allows our recruiters to proactively source internal talent and it enables employees to explore a range of opportunities with hiring managers. SAP (Schweiz) AG The SAP Academy for Sales is a fast-paced 9-month rotational program to empower you with the effective selling and negotiation techniques, as well as other must-have business skills, to jump start your successful sales career at SAP. In Total 15 new hires have started the Sales Academy in Switzerland. 50% of these new hires are female and help enrich generational and gender diversity in our work force. In addition to hands-on training, networking opportunities and mentoring from top SAP executives and sales leaders, you’ll also head to our state-of-the-art learning facility in California for innovative classroom training. In 2015 we plan to hire 6 more graduates. 26 To sniff a chance Grünenthal Pharma AG/ Protopharm AG / Proto Chemicals AG After the first job interview, all candidates for all positions will complete a trial day. They will be connected with their potential colleagues and learn about the work and also the work environment. Afterward, HR will collect impressions from the involved employees and prepare a decision that is based on a consensus. The first GSAP “career day” took place on July 15th and was a great success. The feedback from our candidates as well as from our involved employees has been exceptional. Our candidates were able to get a deep insight into EMC and what it means to be a Presales Consultant. On the other hand, our employees appreciated the opportunity to be part of the recruitment process and being involved in the selection of their new colleagues. It was a win/win situation. And we achieved our goal and hired 2 candidates out of the “career day” who have started their EMC journey on October 1st, 2015. Q_PERIOR AG Since 2013, we (and not head hunters) have proactively searched, identified and inspired suitable candidates. With this active-sourcing approach, the candidates are carefully selected. Currently, we reach 32% of all applicants with this channel. The experienced recruiters have completed special training and provide the candidates with a tailored package such as information about Q_PERIOR, the company’s sections, and our social media channels. They also provide detailed information about specific consultants of Q_PERIOR through video clips or by organising appointments for informal talks with consultants by telephone or in person. HIRING Formula Student Competition and a stair-climbing wheelchair Twice the referral bonus National Instruments Switzerland GmbH We sponsor the “Formula Student Competition” in which nearly all technical high schools participate. Students develop a Formula 1 race car that, of course, is also built with parts from National Instruments. Moreover, we also support the worldwide “Student Award”. The 2015 “Student Award” was presented to the ETH Zurich student team that had interesting innovations. National Instruments invited the winning team to a customer and networking event with approximately 3,000 visitors at the National Instruments headquarters in Texas/USA, where they proudly presented their product. NetApp Switzerland GmbH By end of the business year in 2015 (May), NetApp wanted to dramatically boost the manpower in the occupation groups of field workers, sales engineers and global enterprise managers. On the 17th of February, HR EVP Gwen McDonald sent an email motivating all employees to make suggestions for suitable candidates. Within minutes the recruiting team received 150 names and emails from all sites worldwide. EMEA employees were eligible for twice the referral bonus in the amount of 5’000 USD. 27 Best Practices Report I Hiring Hiring I Best Practices Report t c a r t x e HIRING Team recruiting Haufe-umantis AG We put much emphasis on personal and cultural fit between the candidate and current company employees. Our “team recruiting” ensures this. At Haufe-umantis, employees are involved in the entire process. They define if a new employee is needed and what the requirements are. When it says “we are looking for“ in a job offer, it‘s not just the company looking for a suitable candidate, but first and foremost, it’s the employees looking for a new colleague. Accordingly, the team is involved in all steps from analyzing the requirements, layout, and content of the job offer and hiring – in some teams, they even recruit completely on their own. HR and team “delegates“ perform a preselection as a service for the team. During the last interview, the candidate meets the whole team to get to know the people he/she will be working with. The employees have the final say in hiring decisions. Scout 24 Schweiz AG The HR department manages and supports the recruiting process for new hires. The final hiring decision is made by the line manager with support of HR. However, the team in which the potential new hire would work has veto power. Closing blind spots Google Switzerland We know that in order to be a company that betters the lives of everyone, Googlers need to better reflect our users – all of our users. In 2014, for the first time in gender and ethnicity workforce information our history, we released our externally. The journey to a truly diverse and representative workforce is a long one, but we felt that in order to address the challenges we face in building a diverse workforce, we must be prepared to discuss them openly, starting with the facts. We have a long-standing commitment to hiring diverse talent, and this level of transparency will bring greater accountability for making measurable change through our numerous diversity initiatives. 28 Easter egg hunt Sweden Blocket For a period, the company had a great need to recruit developers and felt that the traditional methods were insufficient. As a way to find new routes of recruitment a team was created who together came up with the idea to hide so-called “Easter Eggs” (hidden codes) on their website. These Easter Eggs could only be understood and resolved by skilled developers. Blocket communicated through a media campaign and on their website that those who managed to solve the codes would be placed on a leader board where those who solved the problem best would get a recruiting call. The campaign was a success - both in terms of recruitment and in the media - and out of the 25 people who were called for interview, five of them were hired instantly. Analyse how you analyse Google Switzerland While we value having candidates meet with different Googlers, we recognize that interview days can be long for candidates. A few years ago, we studied the impact of multiple interviews on candidate performance and found that more than five interviews resulted in diminishing returns for the candidate. This is why our candidates typically won’t go through more than five interviews for a Google role, thereby improving the interview process for the candidate and for Google. After a candidate has been interviewed and all interviewers have submitted their feedback, the candidate is evaluated by at least one cross-functional hiring committee and then by a group of top leaders. Research shows that one individual interview is not a good predictor for future job performance. These hiring committees are intentionally designed to ensure that hiring managers and interviewers aren’t ever optimizing for short-term hiring needs. They provide an independent perspective to ensure we truly are hiring candidates who are good for Google. These committees introduce another step into the hiring process, but help us ensure that we’re hiring the best talent out there. You find them if you want EMC Computer Systems AG EMC Chosen is an EMEA initiative to identify, attract and hire female talents throughout the region. Every local recruiter is obliged to actively source candidates and to report all action to the EMC chosen responsible. Our aim is to have at least one female talent on every shortlist when it comes to hire Sales- and Presales roles. We strongly believe in Diversity, but at the same time we know the importance of hiring the right individuals which is of course not reduced to the question of gender. As a result of this initiative we were able to hire 2 female Account Managers in 2015, which is 15% of hiring in sales in the same period. Not yet where we would like to be, but at least a first step. Knowing and experiencing the difficulties of hiring female talents in IT, we decided to launch a new initiative later this year by using social media in a more efficient and interactive way. Therefore, we will create a new group on Xing and Linkedin which is called “Women in IT Switzerland”. We are currently setting up the project with one of our female talents as the group leader. The goal is to organize an event twice a year, which is focused on topics around “Women in IT”. It will be a great opportunity to better understand the needs and expectations of the targeted group and to promote EMC as potential employer of choice. Cisco Systems (Switzerland) GmbH Ten years ago, only one of our senior leaders was a woman. Today, almost half of our Executive Leadership Team are women: Kelly Kramer (CFO), Rebecca Jacoby (SVP Operations), Francine Katsoudas(Chief People Officer), RubaBorno(VP, Growth Initiatives), and Karen Walker (Chief Marketing Officer). But we want and need to attract more women to every part of Cisco, at every level. That’s the focus of our JUMP and DARE programs. DARE is designed to encourage and inspire women who are just starting out in their careers. It’s a one-day, interactive workshop that focuses on key issues like visibility, internal politics and positive branding. In FY14 and FY15, 720 women took part, all over the world. On average, they scored it 4.26 out of 5. JUMP is a more targeted program, aimed at women with high potential in mid-level positions. It’s the first time we’ve had a comprehensive program designed specifically for aspiring women leaders in Cisco. Unlike DARE, it’s only open to those who’ve been nominated by someone else. It’s a nine-month program, broken up into three modules that focus on increased self-awareness, leadership skills and qualities, and powerful communication. Since its launch, 1,184 women have been through the program, up 20% this year. On average, they scored it 4.67 out of 5. Adecco management & consulting SA (internal employees) At our headquarters, we have colleagues of 30 different nationalities, where 31% are Swiss. It is our goal to keep the diversity at a high level and this is one of the reasons why candidates apply for jobs with us. As per end of October 2014, 21% of the colleagues at the headquarters came from an Adecco company in another country. 29 Best Practices Report I Hiring Hiring I Best Practices Report t c a r t x e Industry insiders Federal Express Europe inc. A promotion opportunity exists when a vacancy is posted and filled by a selection process. All employees from any function, who meet the minimum competency criteria, may apply. Meet them where they are SAS Institute AG The SAS Academic Club is a platform for sharing the company’s know-how, trainings and software with students and professors. More than 20 universities and non-commercial research centers in Switzerland are part of this club, which enables SAS Institute to get in touch with students already in an early stage and to identify potential talents. Students benefit from low attendance fees at SAS conferences and trainings, mostly they can attend those events even for free. At the yearly SAS Forum Switzerland, they also get the chance to present their theses to an audience of around 300 participants. Another effect of the SAS Academic Club is that professors regularly choose SAS as a partner for research projects which creates interesting job perspectives for involved students. Cisco Systems (Switzerland) GmbH Cisco maintains 30 work places (number will increase up to 70 workplaces in 2016) within the innovation park of the Ecole Polytechnique Fédérale de Lausanne (EPFL). This ensures a close collaboration and knowledge exchange between the local university and the engineering people of Cisco. A lot of engineers based in Lausanne are former students at EPFL and started with a Cisco internship, respectively with a collaboration during the bachelor and/or master thesis. Scout 24 Schweiz AG We regularly invite selected educational institutions to our digital Powerhouse. During these in-house sessions, Scout 24 increases its brand awareness and improves its image. Visitors can connect with the company and the management and learn more about what we’re doing and how we’re doing it. Moreover, Scout 24 supports bachelor’s theses, master’s theses and diploma theses, which we regard as an excellent way to connect with talent. Some of our employees are also lecturers at educational institutions. 30 I HR I N G FedEx has a proud record of promoting from within, in order to retain skills and unique corporate knowledge while recognising increased skills, competency and loyalty to the company. One of our IT specialists in Zurich and one of our Account Executives in Geneva have started as Couriers. The Senior Manager Operations at Basel Airport has started as a Hub Handler – loading and unloading aircraft. Second chance Gender-balanced management team IKEA Schweiz AG Mundipharma Medical Company Our management team consists of three women and three men. We are happy about that, we enjoy the collaboration, and we think a gender-balanced top management is most valuable for our company. Moreover, our sales management team is also gender-balanced, two women and two men. Treat them not like absolute beginners Supporting the non-selected Mercedes Benz Financial Services When hiring for a position, Mercedes-Benz Financial Services will not only follow-up with the successful candidate, they also reach out to the candidates that were not selected. A Candidate Feedback form is used to ensure candidates understand their strengths and opportunities as required for the position and what they can do to close the gap. Plante & Moran At Plante & Moran, interns are treated like first-year staff. The purpose is for interns to genuinely get a feel for the profession and what life would be like as a full-time staff member. They are exposed to audit and tax teams, meet with clients and sometimes tour client facilities, as well as receive feedback from managers against the same competencies as full-time staff. At the conclusion of the program, interns give a formal presentation on what they have learned. Finally, the firm holds its Intern Summit, an opportunity for interns from all offices to interact and network with one another. 31 As part of our culture, we as co-workers at IKEA, have the privilege to make mistakes. We apply this also in the recruitment process and we informally call it “the second chance”. In practice it means that we favour candidates having had failures in their personal or professional life: e.g. candidate that has had to interrupt an apprentice ship with another employer, candidates with previous problems or people who have been outside of the labour market for a longer period.