Cordys Business Operations Platform - Kongress

Das Agilitätsversprechen
vom Anspruch zur Wirklichkeit
Anspruch und Wirklichkeit
Anspruch und Wirklichkeit
Anspruch und Wirklichkeit
Anbieter mit
zugekauften
Komponenten
Cordys Platform: Einheitliche Bauweise
“single stack”
BPM Nischenanbieter
flink
anpassungsfähig
flexibel
beweglich
Absichtserklärung
Zusage
(Freudscher) Versprecher
Versprechen
Vom Anspruch…
Infrastruktur
Prozesse
Organisation
… zur Wirklichkeit
Cordys bietet ist eine integrierte Plattform, auf der
1) Prozesse modelliert („Ablauf malen“)
2) bestehende Systeme und Funktionen in die Prozesse integriert
3) Prozesse ausgeführt („Ablauf zum Leben erwecken“)
4) ausgeführte Prozesse überwacht und ausgewertet
werden.
Wirklich?
Customer Case Study: Siemens Healthcare
Industry: Manufacturing & Logistics
Customer Case Study: Siemens Healthcare
Industry: Manufacturing & Logistics
One of the world's largest suppliers to the healthcare industry and a trendsetter in medical
imaging, laboratory diagnostics, medical information technology and hearing aids.
Country:
Germany
Key Figures:
•
•
•
•
€ 12 billion revenue (FY 2009)
60,000 customers
48,000 employees
400,000 sales orders (spare parts) per year
Customer Case Study: Siemens Healthcare
Industry: Manufacturing & Logistics
Business Challenges:
Business Needs:
• Delivery of spare parts within 24 hours, from
distribution centers in Frankfurt (Germany), Memphis
(USA) and Singapore with 705,000 line items and
400,000 sales order per year
• Process efficiency & quality: central process on top of
core IT systems (SAP & IBM) and replacing fax, paper,
e-mail, and phone
• Customer satisfaction: flexible IT solutions with fast
time-to-market to support customer demand for new
products and services
• Process transparency: feedback and status tracking
for customer processes - transparency of clearly defined
responsibilities
• Low implementation & service cost: big variety of
human-interactive processes with limited implementation
and service costs
• Increased productivity: productivity measures
Customer Case Study: Siemens Healthcare
Industry: Manufacturing & Logistics
Cordys Solution:
Benefits:
Automation of key logistics processes with strong
integration to (SAP & IBM Rational) back-ends, using
Cordys Business Operations Platform:
• 97% of all spare parts delivered within 24 hours!
• Spare parts execution: If the delivery of a spare part is
not expected to be in time, this process is used to speed
up delivery
• Enhanced productivity services: Aim to prevent a
system failure before it occurs. Help you increase your
systems’ uptime and efficiency, based on remote
connection
• Change request management: Process to support
creation, approval, release, execution and testing of
change requests (IT & non-IT)
• Spare parts execution: faster reaction times;
improved data quality; complex process
management over several organizations; improved
customer information on each escalation
• Enhanced productivity services: Increase efficiency
(11 hand offs instead of 77 hand offs and 30 days
delivery time instead of 60 days); Increased service
sales (better support); increased customer
satisfaction; lower IT Costs
• Change request management: increased
transparency; reduced failures; shorter cycle times
This project has won the Process Solution Award 2010
for “innovative and exemplary Process Management
project” in the area of Customer Service Management
"The Cordys platform allows us to continuously monitor and improve these processes across more than 125 countries and increase the level of satisfaction of our
customers.”
Dr. Frank Debus, Senior Vice President Customer Services Material Logistics, Siemens Healthcare
Customer Case Study: Siemens Healthcare
Industry: Manufacturing & Logistics
Well-structured Change Management Process
reduces failures and accelerates change requests
dramatically.
Status Tracking overview for monitoring of
Orders and Process steps
Customer Case Study: Tata Motors
Industry: Manufacturing & Logistics
Customer Case Study: Tata Motors
Industry: Manufacturing & Logistics
Tata Motors Limited is India's largest automobile company.
Country:
India
Key Figures:
• $ 20 billion revenue (FY 2009)
• 24,000 employees
• Leader in commercial vehicles and among the top three in passenger vehicles
in India
Customer Case Study: Tata Motors
Industry: Manufacturing & Logistics
Business Challenges:
Business Needs:
• Numerous discrepancies across the enterprise as
different users use different systems
• Real-time access to information (across SAP, Siebel and
Oracle)
• No transactional visibility to Dealer community
• Obviates need for batch data transfers
• Hard to track return Spare parts orders
• Effective alternative for building missing DMS (Dealer
Mgmt System) functionality to bring in visibility to dealer
community
• Manual reconciliation of financial transactions
• Batch processing of data results in higher total costs
• Leverage past investments in Oracle and SAP
functionality
• Quicker Time to Market
Customer Case Study: Tata Motors
Industry: Manufacturing & Logistics
Cordys Solution:
Benefits:
Tata Motors build a variety of composite applications with
Cordys BOP on top of Siebel CRM, SAP and home grown
legacy applications:
• Rapidly developed and customized solutions based on
Tata’s Best Practices instead of waiting years for
technology vendors’ next CRM/ERP upgrade
• Already multiple projects completed and in production
• Order Process Integration between Siebel & SAP
• Payer (Customer) Fund Status
• Integration with SMS Service
• Integration with OpenID for user authentication
• Recent applications include Recall Campaign
Management, Vehicle Reconditioning, AMC and
Extended Warranty, etc.
• Customer-centric innovation, process agility and speed
to market for a competitive edge: E.g. Dealer response
time is down from 1-2 days to a few seconds
• Ability to integrate with current systems, while meeting
business needs for new functionality rapidly
• Seamless experience to dealer, resulting in enhanced
customer service and improved efficiency
• Future projects include an online merchandise portal for
the Nano Car website and a safari test-drive application
“The Cordys Business Operations Platform has facilitated faster time-to-market and supports our strategic initiatives. By streamlining our business processes and increasing visibility of
processes across all platforms we have seen an increase in business efficiency. The Cordys platform is a paradise for developers, but more importantly it is an excellent combination of
technology and process, allowing the business and IT to work together in complete alignment.”
Preeti Rane, Project Manager, Tata Motors
Customer Case Study: U.S. Xpress
Industry: Manufacturing & Logistics
Customer Case Study: U.S. Xpress
Industry: Manufacturing & Logistics
U.S. Xpress is one of the largest transportation companies in North America, and provides
transportation and logistics services through its subsidiaries in the Unites States, Canada
and Mexico.
Country:
USA
Key Figures:
•
•
•
•
Revenue: $1.3 billion (FY 2009)
11,000 employees
8,500 trucks & 26,000 trailers
Third-largest privately owned trucking company in the U.S
Customer Case Study: U.S. Xpress
Industry: Manufacturing & Logistics
Business Challenges:
Business Needs:
• Low margins due to fluctuating fuel prices and
challenging economic climate
• An integrated solution that enables various independent
trucking entities within a broader U.S. Xpress umbrella
to expose and bid for each other’s orders
• No unified view of all orders, due to acquisitions and
partnerships with companies, each with own
Transportation Management System (TMS)
• Frequently changing operations while underlying
processes are still manual and ad hoc:
• No auditing capabilities
• Manual Load Sharing = Labor Intensive
• Errors or Under-utilization = Lost Revenue
• Revenue opportunities were lost and potentially higher
costs due to the lack of visibility with equipment and
resources
• A seamless scalable solution where the organization can
easily incorporate new trucking entities with minimal
effort to support their M&A strategy
Customer Case Study: U.S. Xpress
Industry: Manufacturing & Logistics
Cordys Solution:
Benefits:
• Business process-centric solution using Cordys
Business Operations Platform, which enables U.S.
Xpress carriers to expose and bid for each other's orders
• More efficient offer fulfillment process: provides ability to
save money on fuel and win company business due to
lower bids
• Integration of existing legacy systems and integration
layer to plug-in new systems from acquired companies
• Automated process of managing company logistics with
full auditing capabilities and process monitoring through
executive dashboards (Business Activity Monitoring)
• Business rules for Bid Acceptance Tolerance and Order
Pricing Rules
• Seamless data exchange (Master Data Management) as
orders are added or updated by any trucking entity
• Project awarded for Innovation in Business
Process Management and Workflow
Excellence by Future Strategies
(March, 2009)
• Unified, higher consolidated view into the systems
across the organization and ability to quickly adapt to
change
• Increased value of existing, disparate systems with full
auditing capabilities
• On-boarding of acquired companies is now a
streamlined and simplified process
• Quick time to market – project implemented in just 60
days
“Cordys provides with an opportunity to overcome our challenges with inter-system integration, on-boarding new acquisitions, billing and payroll – and will give us a higher
consolidated view both financially and operationally.”
Steven Cleary, CIO, U.S. Xpress
Customer Case Study: U.S. Xpress
Industry: Manufacturing & Logistics
Load Bid Board Application
Integrated Business Activity Monitoring
Live und in Farbe
Cordys im Überblick
Cordys 5x im Überblick
1.
2.
3.
4.
5.
Geschäftsprozessmanagement
Cordys: Die Firma
Cordys: Die Software
Closed-Loop: Die Methode
Analystenmeinungen & Kundenreferenzen
Fachbereich und IT: Im Gleichgewicht?
CEO Fokus: Marktausrichtung
Strategie
• Verbesserung der
Wettbewerbsfähigkeit
• Mehrwert durch schnelle
Reaktion auf die
Marktbedürfnisse
• Prozessoptimierung
Organisation
Synchronisierung unterschiedlicher
Anpassungszyklen
Die Überbrückung dieser beiden
gegensätzlichen Welten schafft
Mehrwert und erlaubt Potenziale
auszuschöpfen
CIO Fokus: Hohe Servicequalität
Software
Infrastruktur
• Unterstützung von
unternehmenskritischen
SGeschäftsprozessen
• CSicherstellen des kontinuierlichen
Betriebs
M
• Fokus auf Stabilität,
Skalierbarkeit, Beständigkeit und
Sicherheit
Cordys 5x im Überblick
1.
2.
3.
4.
5.
Geschäftsprozessmanagement
Cordys: Die Firma
Cordys: Die Software
Closed-Loop: Die Methode
Analystenmeinungen & Kundenreferenzen
Cordys’ Evolution
Einführung
Enterprise Platform
Cordys Gründung
1978
1998
Packaged
Applications
2001
Venture
Capitalist
Product Development
2004
Lighthouse
Customers
2005
Germany
CORDYS AMERICAS
Michigan, USA
New Jersey, USA
United Kingdom
Switzerland
Italy
France
Sweden
South Africa
Israel
China
Singapore
Hong Kong
South Korea
Japan
2011
Partner-centric GTM
•
Solide finanzielle Basis, von Jan Baans
Vanenburg Group und dem US-amerikanischen
Privatinvestor Argonaut Private Equity finanziert
•
30 + Jahre Erfahrung in der Erstellung
von Enterprise-Class-Software
•
Starkes Wachstum Jahr um Jahr und Global
2000 Kunden auf der ganzen Welt
•
Engagierte Gemeinschaft der Partner
CORDYS ASIA-PACIFIC
India
2008
Go to Market
CORDYS EMEA
The Netherlands (HQ)
Einführung
Cloud Platform
Cordys 5x im Überblick
1.
2.
3.
4.
5.
Geschäftsprozessmanagement
Cordys: Die Firma
Cordys: Die Software
Closed-Loop: Die Methode
Analystenmeinungen & Kundenreferenzen
Vom Silodenken zur Ganzheitlichkeit
Typisch: Anwendungssilos
Ganzheitlich: eine Business Operations Platform
Unterschiedliche Benutzeroberflächen und fehlende Automatisierung
Zusammengesetzte Anwendungen
Fragmentierte und ineffiziente Geschäftsprozesse
End-to-End Geschäftsprozesse & Überwachung
Unflexible Anwendungsintegration
SOA-basierte Integrationsschicht
ERP
ERP
CRM
Altsysteme
SCM
PLM
ERP
ERP
CRM
Altsysteme
SCM
PLM
Cordys: Das Produkt “Business Operations Platform”
Modelgetriebene Entwicklung
Kunde
Manager
Mitarbeiter
Lieferant
Auswertungen
Cordys Business Operations Platform (BOP)
Business Process Management
Drag-and-drop web services
Suite (BPMS)
Business
Services
Master Data
Management
(MDM)
Case
Management
Business Activity Monitoring (BAM)
Zusammengesetzte Applikationen
Composite
SOA Grid
Applications
Rules
Framework (CAF)
Daten-Harmonisierung
Integrierte Regeln
Unternehmensdaten
Daten
Dynamische Prozesse
ERP
CRM
Produkte
Altsystem
Altsystem
Lineare Skalierbarkeit
Das macht Cordys einzigartig
Einheitliche Plattform zur
Modellierung, Ausführung und
Auswertung von Geschäftsvorfällen
Echte Business – IT Kooperation,
wo Fachbereich und IT ein
gemeinsames Modell für eine
vollständige Lösung nutzen
Schneller Time-To-Market,
ermöglicht durch ein vollständig
integriertes Produkt ohne Import &
Export von Prozessmodellen
Niederige TCO durch ein
zentralisiertes Management der
Prozesse und Plattform
Integrierte Modellierung, Ausführung und Auswertung
What you Model is what you
Execute
1
Ausführbare Prozesse für echte
Fachbereich – IT Zusammenarbeit
und hohe Produktivität
2 Drag & drop web services, um
Prozessmodelle und technische
Services schnell zu verknüpfen
3 Unterstützung sämtlicher
Prozesstypen mit rein
personellen und /oder SystemInteraktionen
3
1
2
4
4 Regelmaschine für
automatisierte Entscheidungen
Integrierte Modellierung, Ausführung und Auswertung
Ausführung von
Geschäftsprozessen über IT
Systeme hinweg
1
1
Arbeitsvorrat ermöglicht
gemeinsame Arbeitslisten, Teamund rollenbasiertes Arbeiten
2
Zugriff und Aktualisierung
diverser Systeme mit Hilfe einer
einheitlichen Benutzeroberfläche
3
Integration mit MS Office
4
Unterstützung von dynamischen
Prozessen - Case Management
4
2
3
Integrierte Modellierung, Ausführung und Auswertung
Ganzheitliche Auswertung für
Geschäftsprozesse
3
1
2
4
1
Integrierte Echtzeit-Auswertung
von Mitarbeiteraktivitäten und
Systemaktionen
2
Einheitliche Sicht auf laufende
Prozesse über die IT Systeme
hinweg
3
Integration mit Geschäftsdaten
für granulare und
kontextabhängige Auswertungen
Ein Produkt – Die Differenzierung
Die M & A-Lösungen von
Großen Spielern
Cordys Platform
Die BPM-Lösungen
von Nischenanbietern
Cordys 5x im Überblick
1.
2.
3.
4.
5.
Geschäftsprozessmanagement
Cordys: Die Firma
Cordys: Die Software
Closed-Loop: Die Methode
Analystenmeinungen & Kundenreferenzen
Cordys Implementation Methodology: Cordys@Work
Best-practice Implementation Methodology
Qualify & Analyze der Organisation, Selektion des Prozesses,
Bestimmung der Ziele und des Rahmens, Analyse des
Istprozesses und der Schwachstellen
Design & Model eines optimierten Sollprozesses, Subprozesse,
Aktivitäten und Regeln
Develop & Deploy Services, Integrationen, Transformationen
und Benutzerinteraktionen
Run & Monitor Geschäftsprozesse, indem Performance Daten für
Effizienz- und Effektivitätsanalysen gesammelt werden
Cordys 5x im Überblick
1.
2.
3.
4.
5.
Geschäftsprozessmanagement
Cordys: Die Firma
Cordys: Die Software
Closed-Loop: Die Methode
Analystenmeinungen & Kundenreferenzen
Anerkennung von den Analysten
Einheitliche Plattform
• Einfach zu implementieren, schnelle Realisierung
• Erhöhte Produktivität, schneller Time-to-Market
Ein Model für Fachbereich und IT
• Gemeinsame Umgebung für optimale Kommunikation
• Geschäftsanforderungen effektiver erfüllen
Unterstützung für alle Prozessmodelle
• Unterstützung von hybriden Geschäftsprozessen
• Unterstützung von wissenintensiven, nicht sequentiellen
“…single product (…) leading to
lower cost of ownership”
Bruce, Silver independent BPM analyst
“…single shared environment and a single shared
process model for business and IT“
“Strength: New-generation (…) BPMS”
Prozessen
Platform as a Service für die Cloud
• Offene webserviceorientierte, SaaS-basierte,
mandantenfähige, mehrstufige Plattform
•
Hochverfügbare, skalierbare Architektur
“…leading vendor in SaaS-Enabled Application
Platforms”
Einige Marktführer, die Cordys nutzen
Communications & Media
Customer
Solution
Commercial orchestration
Process Automation
(26,000 users)
Network Outage Prevention
Cloud Provisioning &PaaS
Banking & Financial Services
Customer
Solution
Process Automation
Online Banking Portal
Financial consolidation
Online Banking Portal
Payment Processing
Payment Processing
Commercial orchestration
Media workflow solution
Datacenter automation
Cloud orchestration
Cloud Marketplace
Customer
Solution
Back-office integration
Life Insurance process
automation
Online insurance
Health Insurance process
automation
Claims handling
Process automation
Process automation
Online Banking Portal
Listed Companies Application
Commercial orchestration
Insurance
Governance
Secure Web-based
Procurement
Continuous process impr.
Automate Mortgage Processes
General Insurance process
automation
Agent network
Emergency center
Web interfaces for distribution
network
Einige Marktführer, die Cordys nutzen
Energy & Utilities
Customer
Solution
HydroPower
Customer
Solution
Government & Public
Customer
Solution
Mid-office automation
Knowledge Management portal
Strategic Planning
Process Automation
Orchestration over
Hydropower Plants
Supplier Management
Claims Handling
Application development
SOA-based Integration
Energy Trade Processes
Extending ERP
Composite application
development
Composite application
development
Ertan
Manufacturing & Logistics
Energy Retail Proceses
Smart Metering
Energy Grid Processes
Energy Retail Processes
Process automation
Energy Process Marketplace
Collaborative Engineering
Cloud Orchestration
Master Data Management
Process Automation
ISV / OEM
Customer
Solution
Organizational Changes
Game Changes
Extending Existing IT
Infrastructure
Cloud Provisioning &PaaS
Online HR Suite
Load planning & Optimization
Break Bulk logistics
Social Housing software
Process Automation
HR Solution (BPO)
Logistics processes
Retails Operations Platform
Dankeschön
Für Sie im Internet bei:
cordys.com/twitter
cordys.com/facebook
cordys.com/youtube
cordys.com/linkedin
cordys.com/slideshare