Evaluation of a Transition Care-Program in Residential and Nursing
Transcrição
Evaluation of a Transition Care-Program in Residential and Nursing
Zeitschrift fuer Evaluation, vol. 9, issue 2, 2010 – articles, pp. 229-255 Theory, Methods and Practice of Evaluation Evaluation of a Transition Care-Program in Residential and Nursing Homes for the Elderly Rafaela Kraus, Martin Rost, Katharina Baumeister, Anna Grieser Faculty of Business Administration and Management, University of the German Armed Forces Munich, Neubiberg Abstract To evaluate the institution of Transition Care in 40 nursing homes in Munich, this project will survey the structure, the process, and the results of Transition Care. Variety of methods and diversity of interviewees have been the chief goals. Transition Care deals with all the problems which can occur when elderly people are no longer able to live independently and must move into a nursing home. This evaluation of Transition Care should provide a basis for municipal decisions regarding further financial support; at the same time it will indicate ways to improve the benefits of Transition Care. The evaluation uses various methods of collecting data, both qualitative and quantitative, and both reactive and non-reactive. The sampling procedure assures that all persons who are involved in Transition Care are included in the evaluation. Following principles of process management, the evaluation covers four research foci: Effectiveness, Customer Acceptance/Satisfaction, Cost Efficiency and Quality. Keywords: Transition Care, Process Management, Evaluation, Triangulation Editors: Prof. Dr. Reinhard Stockmann, Saarland University (Editor in Chief) Prof. Dr. Gerd-Michael Hellstern, University of Kassel Prof. Dr. Helmut Kromrey, Berlin Prof. Dr. Helfried Moosbrugger, J.-W.-Goethe-University FfM Prof. Dr. Hildegard Müller-Kohlenberg, University of Osnabrück Prof. Dr. Dr. Christiane Spiel, University of Vienna Prof. Dr. Hellmut Wollmann, Humboldt University of Berlin Managing Editor: Stefanie Kihm Saarland University Dep 5.2 – Sociology - P.O.-Box 151 150 D-66041 Saarbruecken - Germany Phone +49 681/302-4328 - Fax. +49 681/302-3899 e-mail: [email protected] - Web: www.zfev.de