a utilização do sistema mrp como fator competitivo na organização

INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
A UTILIZAÇÃO DO SISTEMA MRP COMO FATOR COMPETITIVO NA ORGANIZAÇÃO
Thais Fernandes BARRILARI*
Fabiana Serralha Miranda de PÁDUA**
RESUMO
$WXDOPHQWH FRP R DPELHQWH JOREDOL]DGR H FRPSHWLWLYR D PDLRU SUHRFXSDomR GDV RUJDQL]Do}HV
p DXPHQWDU D SURGXWLYLGDGH 1HVVH VHQWLGR FRQKHFHU H DSOLFDU RV VLVWHPDV GH LQIRUPDomR QDV
RUJDQL]Do}HVWRUQDVHFRPSHQVDGRUVHQGRTXHHVWHVVmRFRQVLGHUDGRVXPDIHUUDPHQWDDGPLQLVWUDWLYD
essencial para o planejamento e controle da produção. Esta pesquisa teve como objetivo analisar a
aplicação do sistema de informação MRP (0DWHULDOV 5HTXLUHPHQWV 3ODQQLQJ ± 3ODQHMDPHQWR GDV
1HFHVVLGDGHVGH0DWHULDLVQRSODQHMDPHQWRHFRQWUROHGDSURGXomRD¿PGHGHWHFWDUDVYDQWDJHQVH
EHQHItFLRVTXHRVLVWHPDWUD]SDUDDFRPSHWLWLYLGDGHGDHPSUHVD3DUDWDQWRLQLFLDOPHQWHIRLUHDOL]DGD
XPDSHVTXLVDELEOLRJUi¿FDVHJXLGDSRUXPDSHVTXLVDGHFDPSRHPXPDHPSUHVDGHPpGLRSRUWHGR
UDPRPHWDO~UJLFRHVSHFL¿FDPHQWHQDiUHDGHUHGXWRUHVGHYHORFLGDGHORFDOL]DGDQDFLGDGHGH0RQWH
$OWR63$DERUGDJHPXWLOL]DGDQDSHVTXLVDIRLTXDOLWDWLYDRQGHVHSUHWHQGHXDQDOLVDUHTXDOL¿FDU
DVLQIRUPDo}HVREWLGDV'LDQWHGRVUHVXOWDGRVFRQFOXLVHTXHRVLVWHPD053pLQGLVSHQViYHOSDUDR
gerenciamento das atividades críticas relacionadas ao planejamento e controle da produção.
PALAVRAS-CHAVE:3ODQHMDPHQWRH&RQWUROHGD3URGXomR6LVWHPDVGH,QIRUPDomR053
INTRODUÇÃO
$JOREDOL]DomRWRUQRXRPXQGRXPDPELHQWHGHLQWHQVDFRQFRUUrQFLD(PYLUWXGHGLVVRHPSUHVDV
WrPEXVFDGRPXGDQoDVVLJQL¿FDWLYDVHPVHXVSURFHGLPHQWRVHVWUDWpJLFRVHDGPLQLVWUDWLYRVTXHVH
WRUQDUDPLQGLVSHQViYHLVQDJHVWmRGDPDQXIDWXUDWDLVFRPRPHOKRULDVFRQWtQXDVGDTXDOLGDGHHP
SURGXWRVVHUYLoRVRXSURFHVVRVH[LVWHQWHVGLPLQXLomRGHFXVWRVDJLOLGDGHQDWRPDGDGHGHFLVmR
GLPLQXLomRGRVHVWRTXHVHGRVSUD]RVGHHQWUHJDDWHQGLPHQWRSUHIHUHQFLDODRFOLHQWHDXWRPDomRH
RWLPL]DomRGDVRSHUDo}HVGDHPSUHVD
'HDFRUGRFRP*RQoDOYHVDLGHQWL¿FDomRGRSURFHVVRFRPRPDQHLUDGHUHDOL]DURWUDEDOKRp
LPSRUWDQWHSDUDGH¿QLUDIRUPDEiVLFDGHRUJDQL]DomRGDVSHVVRDVHGRVGHPDLVUHFXUVRVGDHPSUHVD
3DUDRDXWRURSURFHVVRpXPFRQFHLWRIXQGDPHQWDOQRSURMHWRGRVPHLRVSHORVTXDLVXPDHPSUHVD
SUHWHQGHSURGX]LUHHQWUHJDUVHXVSURGXWRVHVHUYLoRVDRVVHXVFOLHQWHV$OpPGLVVRPXLWRVSURFHVVRV
nas empresas são repetitivos e envolvem a maioria das pessoas da organização.
(VVHQRYRDPELHQWHGHIRUWHFRPSHWLWLYLGDGHJHUDSDUDDVRUJDQL]Do}HVDo}HVGHIDWRUHVVLVWrPLFRV
IRUD GH VHX FRQWUROH TXH GHSHQGHP GH IDWRUHV LQWHUQRV 7DLV IDWRUHV SRGHP VHU JHUHQFLDGRV SHOD
SUySULDHPSUHVDREULJDQGRDVDPXGDUDPDQHLUDGHFRPRJHULUVXDVRSHUDo}HVYLVDQGRHYLWDUTXHR
____________________________________
'LVFHQWHGD)DFXOGDGHGH$GPLQLVWUDomRH1HJyFLRVGH0RQWH$OWRWKDLVIHUQDQGHV#FHVWDULFRPEU
'RFHQWHGD)DFXOGDGHGH7HFQRORJLDGH7DTXDULWLQJDHGD)DFXOGDGHGH$GPLQLVWUDomRH1HJyFLRVGH0RQWH$OWRSI
SDGXD#XROFRPEU
105
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
XVRGHLQIRUPDo}HVLPSUHFLVDVHGDGRVLQFRUUHWRVSRVVDPSUHMXGLFDUDHPSUHVDHPVXDSURGXWLYLGDGH
6HQGRDVVLPRSDSHOGR3ODQHMDPHQWRH&RQWUROHGD3URGXomR3&3pIXQGDPHQWDOSRLVDOJXPDV
GHVXDVIXQo}HVVmRIRUPXODUSODQRVGH¿QLUDPHOKRUPDQHLUDSDUDDWLQJLURVREMHWLYRVRUJDQL]DU
RV UHFXUVRV GLVSRQtYHLV HQ¿P FRRUGHQDU D DORFDomR GH UHFXUVRV H SULRULGDGHV GHFLGLQGR FRPR H
quando os bens e serviços serão produzidos.
$OJXPDV HPSUHVDV LPSOHPHQWDP WpFQLFDV QD IXQomR ³PDQXIDWXUD´ FRPR R 053 TXH WHP FRPR
REMHWLYRFRQWURODUDSURGXomRHVHJXQGR&RUUrD*LDQHVLH&DRQS³SURJUDPDUDWLYLGDGHV
SDUDRPRPHQWRPDLVWDUGHSRVVtYHOGHPRGRDPLQLPL]DURVHVWRTXHVFDUUHJDGRV´
2053pXPDWpFQLFDXWLOL]DGDSHODVRUJDQL]Do}HVSDUDFDOFXODURVPRPHQWRVHDVTXDQWLGDGHVGH
cada componente dos produtos que devem ser obtidas para que não haja sobra nem falta de nenhum
deles. Os MRP´s são sistemas de demandas dependentes apresentados por uma lógica de planejamento
GHSURGXomREDVHDGDQDJHVWmRGHHVWRTXHVHGHWHPSRRQGHFDGDHVWUXWXUDGRSURGXWRSRVVXLXPD
OLVWDGHPDWHULDLVTXHRFRPS}HFDOFXODQGRVHDVVLPDQHFHVVLGDGHGRVPDWHULDLVHRPRPHQWRGR
IRUQHFLPHQWRSDUDTXHVHMDSRVVtYHORFXPSULPHQWRGRVSURJUDPDVGHHQWUHJDGRVSURGXWRVFRP
RPtQLPRGHHVWRTXHV2053pYLVWRSHODVRUJDQL]Do}HVFRPRXPVLVWHPDTXHSURSLFLDYDQWDJHP
FRPSHWLWLYDQHVVHQRYRPHUFDGRRQGHDVPXGDQoDVVmRFRQVWDQWHV
'HVVDIRUPDRREMHWLYRGRSUHVHQWHWUDEDOKRFRQVLVWLXHPGHPRQVWUDUDVYDQWDJHQVHEHQHItFLRVGR
053HFRPRRVLVWHPDDX[LOLDXPDHPSUHVDPHWDO~UJLFDDSODQHMDUHFRQWURODUVXDVQHFHVVLGDGHVGH
UHFXUVRVSURSLFLDQGRFRPSHWLWLYLGDGHSDUDDPHVPD
Administração da produção
$WXDOPHQWHIRUQHFHUXPERPSURGXWRRXVHUYLoRDRVFOLHQWHVpRSULQFLSDOREMHWLYRGHWRGDRUJDQL]DomR
³$DGPLQLVWUDomRGDSURGXomRWUDWDGDPDQHLUDSHODTXDODVRUJDQL]Do}HVSURGX]HPEHQVHVHUYLoRV´
(SLACK et al.S2DXWRUDLQGDDFUHVFHQWDTXH³DGPLQLVWUDomRGDSURGXomRpRWHUPR
XVDGRSDUDDVDWLYLGDGHVGHFLV}HVHUHVSRQVDELOLGDGHVGRVJHUHQWHVGHSURGXomR´
A administração da produção está em todos os setores das empresas e é uma atividade que engloba
WRGRV RV UDPRV GDV RUJDQL]Do}HV 6HQGR DVVLP FRQVLVWH HP VLVWHPDV GH SODQHMDPHQWR HVWUDWpJLD
RUJDQL]DomRFRQWUROHHGLUHomRXWLOL]DGRVSHORVDGPLQLVWUDGRUHVSDUDDWLQJLURREMHWLYRSULQFLSDOGD
HPSUHVDWHQGRDLQGDFRPRFXOWXUDDPHOKRULDFRQWtQXD
A administração da produção atual é uma combinação de práticas consagradas do passado e de uma
busca de novas maneiras de gerenciar sistemas de produção.
$WXDOPHQWHDDGPLQLVWUDomRGDSURGXomRHPSUHJDVHUYLoRV&RQVLGHUDQGRTXHWRGDVDVDWLYLGDGHV
GHVHQYROYLGDV SRU XPD RUJDQL]DomR VH LQWHUUHODFLRQDP HP EXVFD GRV PHVPRV REMHWLYRV R WHUPR
$GPLQLVWUDomRGD3URGXomRH2SHUDo}HVHVWiHPWRGDVDViUHDVGHVGHGLUHWRUHVJHUHQWHVVXSHUYLVRUHV
DWpFRODERUDGRUHVGDHPSUHVD(PYLUWXGHGHVVDVDWXDOL]Do}HVVXUJLXDJOREDOL]DomRRQGHDVHPSUHVDV
VH GHSDUDP FRP XP DPELHQWH GH DFLUUDGD FRPSHWLWLYLGDGH IUHQWH D VHXV FRQFRUUHQWHV EXVFDQGR
106
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
DVVLPPXGDQoDVQRVSURFHGLPHQWRVDGPLQLVWUDWLYRVHHVWUDWpJLFRV
Planejamento e controle da produção
1RVVLVWHPDVGHPDQXIDWXUDWRGDYH]TXHVmRHVWLSXODGRVRVREMHWLYRVID]VHQHFHVViULDDIRUPXODomR
GHSODQRVSDUDGH¿QLUDPHOKRUPDQHLUDGHDWLQJtORVRUJDQL]DQGRRVUHFXUVRVGLVSRQtYHLVGLULJLQGR
a ação dos recursos humanos sobre os recursos físicos e controlando essa ação para a correção de
eventuais desvios.
1R kPELWR GD DGPLQLVWUDomR GD SURGXomR HVVH SURFHVVR p UHDOL]DGR SHOD IXQomR 3ODQHMDPHQWR H
&RQWUROH GD 3URGXomR 3&3 TXH DWUDYpV GH XP FRQWH[WR HVWUDWpJLFR GHFLGH FRPR RV EHQV HRX
serviços serão produzidos.
23&3YHUL¿FDSHULRGLFDPHQWHVHDVHWDSDVSURGXWLYDVHVWmRGHQWURGRVSUD]RVHVWLSXODGRVHDORFDP
recursos para que os prazos sejam rigorosamente cumpridos. Também é responsável pela análise dos
HVWRTXHVYHUL¿FDQGRVHDPDWpULDSULPDHVWRFDGDpVX¿FLHQWHSDUDDSURGXomRSODQHMDGD&DVRQmR
VHMDpQHFHVViULDDFRPSUDGRVPDWHULDLVSDUDFRPSOHPHQWDUDQHFHVVLGDGHGDSURGXomR
$ IXQomR GR 3&3 QmR p VLPSOHVPHQWH HPLWLU GRFXPHQWRV DXWRUL]DQGR R SURFHVVR SURGXWLYR PDV
administrar os recursos de uma organização para cumprir os prazos de entregas prometidos aos
FOLHQWHVJDUDQWLQGRVXDVDWLVIDomR
6HJXQGR=DFFDUHOOLS³$SURJUDPDomRHFRQWUROHGDSURGXomRFRQVLVWHHVVHQFLDOPHQWHHP
XPFRQMXQWRGHIXQo}HVLQWHUUHODFLRQDGDVTXHREMHWLYDPFRPDQGDURSURFHVVRSURGXWLYRHFRRUGHQi
ORFRPRVGHPDLVVHWRUHVDGPLQLVWUDWLYRVGDHPSUHVD´
3DUD +DUGLQJ SODQHMDU WHP FRPR REMHWLYR DWHQGHU R SUD]R GH HQWUHJD FRP R PHQRU FXVWR
SRVVtYHOHFRQWURODUpRPHVPRTXH¿VFDOL]DUDVDWLYLGDGHVSDUDTXHRTXHIRLSODQHMDGRSRVVDVHU
cumprido.
'HVVD IRUPD p SRVVtYHO REVHUYDU TXH DSHVDU GH QmR KDYHU XP FRQFHLWR ~QLFR VREUH SODQHMDPHQWR
H FRQWUROH GD SURGXomR R GLUHFLRQDPHQWR p R PHVPR SRLV FRQVLVWH HP XP VLVWHPD TXH UHFHEH
LQIRUPDo}HVGHGLYHUVDViUHDVGDRUJDQL]DomRHDSDUWLUGDtSODQHMDFRQWURODHFRRUGHQDRVSURFHVVRV
SURGXWLYRVFRPXPSULQFLSDOREMHWLYRDWHQGHUjGHPDQGDGHQWURGRSUD]RFRPTXDOLGDGHDFHLWiYHO
proporcionando o IHHGEDFN dos resultados.
7XELQR D¿UPD TXH DV WDUHIDV GH SODQHMDPHQWR H FRQWUROH GD SURGXomR GLYLGHPVH HP WUrV
HWDSDV$ SULPHLUD HWDSD p R SODQHMDPHQWR HVWUDWpJLFR GD SURGXomR LQÀXHQFLDGR SHOD SUHYLVmR GD
GHPDQGDHRQGHVHHIHWXDRSODQRGHSURGXomR1DVHJXQGDHWDSDUHDOL]DVHRSODQHMDPHQWRPHVWUHGH
SURGXomRTXHWDPEpPpLQÀXHQFLDGRSHODSUHYLVmRGDGHPDQGDPDVFRPDH[LVWrQFLDGHSHGLGRVHP
FDUWHLUD(SDUD¿QDOL]DURSURFHVVRH[HFXWDVHDSURJUDPDomRGDSURGXomRRQGHRFRUUHPDHPLVVmR
OLEHUDomRHRVHTXHQFLDPHQWRGDVRUGHQVGHSURGXomREHPFRPRRJHUHQFLDPHQWRGHHVWRTXHV
107
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
Materials Requirements Planning (MRP)
'HDFRUGRFRP'LDVDJOREDOL]DomRGDHFRQRPLDYHPSURGX]LQGRPXGDQoDVVLJQL¿FDWLYDVQR
PRGRGHFRQGX]LURVQHJyFLRVQRDWXDOFHQiULRFOLHQWHVH[LJHPDOWRQtYHOGHVHUYLoRVFRPSHGLGRV
PDLV IUHTXHQWHV H WUDEDOKDP SDUD DVVHJXUDU RV QtYHLV GH HVWRTXH H[DWDPHQWH QD PHGLGD GH VXDV
QHFHVVLGDGHV3RUVXDYH]RVFRQVXPLGRUHVTXHUHPPDLRUGLYHUVLGDGHHFRQIRUPLGDGHGRVSURGXWRV
(VVH PHUFDGR H[HUFH IRUWH SUHVVmR VREUH DV LQG~VWULDV SRLV XP PDLRU Q~PHUR GH SURGXWRV FRP
FLFORVGHYLGDPHQRUHVGL¿FXOWDPRSODQHMDPHQWRGDSURGXomR$VSUHVV}HVGHFXVWRHOLPLWDo}HVGH
FDSDFLGDGHSURGXWLYDWRUQDPRVVLVWHPDVGHSODQHMDPHQWRHFRQWUROHDLQGDPDLVFRPSOH[RV
'LDQWHGLVVRVXUJLXRVLVWHPD053QDGpFDGDGHFRPRLQWXLWRGHH[HFXWDUFRPSXWDFLRQDOPHQWH
DIXQomRSODQHMDPHQWRGDVQHFHVVLGDGHVGHPDWHULDLVSHUPLWLQGRYLVXDOL]DomRUiSLGDHSUHFLVDGDV
prioridades das ordens de fabricação e de compra. Devido ao barateamento dos computadores e ao
DXPHQWRGDFDSDFLGDGHGHSURFHVVDPHQWRGHGDGRVRFiOFXORGHQHFHVVLGDGHVGHPDWHULDLVWRUQRXVH
mais viável.
6HJXQGR&RUUrDH*LDQHVLR053VHEDVHLDHPXPUHJLVWURTXHGHPRQVWUDDSRVLomRHRV
SODQRVTXHGL]HPUHVSHLWRjSURGXomRGHHVWRTXHGHFDGDLWHPGDHPSUHVDLQFOXLQGRPDWpULDSULPD
artigo semiacabado ou acabado. O MRP é ideal para a empresa que tem como objetivos estratégicos
prioritários o cumprimento de prazos e a redução de estoques.
+DEHUNRUQUHODWDTXHR053WHPFRPRREMHWLYRJHUDURUGHQVGHSURGXomRHVROLFLWDo}HVGH
FRPSUDVEDVHDGRHPXPDSUHYLVmRGHYHQGDV
3DUD6LPFVLNRV053VVmRVLVWHPDVGHSODQHMDPHQWREDVHDGRVQDH[SORVmRGDHVWUXWXUDGRV
SURGXWRVYLVDQGRFRQWURODUDVQHFHVVLGDGHVGHPDWHULDLVFRPRXVRGHXPFRPSXWDGRU
'HDFRUGRFRP0DUWLQVH/DXJHQLR053XWLOL]DXPD¿ORVR¿DGHSODQHMDPHQWRHVXDrQIDVH
HVWiQDHODERUDomRGHXPSODQRGHVXSULPHQWRVGHPDWHULDLVLQWHUQDRXH[WHUQDPHQWH
2SULQFLSDOREMHWLYRGR053VHJXQGR&RUUrDH*LDQHVLpSHUPLWLURFXPSULPHQWRGRVSUD]RV
GH HQWUHJD GRV SHGLGRV GRV FOLHQWHV FRP D PHQRU IRUPDomR GH HVWRTXHV SRVVtYHO SODQHMDQGR DV
FRPSUDVHDSURGXomRGRVFRPSRQHQWHVSDUDTXHRFRUUDPQRPRPHQWRHQDTXDQWLGDGHH[DWDQHP
PDLVQHPPHQRVQHPDQWHVQHPGHSRLV
)HUQDQGHVH*RGLQKRFRPSOHPHQWDPTXHR053SHUPLWHDGHWHUPLQDomRGHRTXHTXDQWR
HTXDQGRSURGX]LUHFRPSUDURVGLYHUVRVLWHQVVHPLDFDEDGRVFRPSRQHQWHVHPDWpULDVSULPDVFRP
EDVHQDGHFLVmRGHSURGXomRGRVSURGXWRV¿QDLV
&RUUrD*LDQHVLH&DRQFRQFOXHPTXHDJHVWmRGRVVLVWHPDV053VHGiSRUPHLRGDWURFDGH
LQIRUPDo}HVHQWUHRSODQHMDGRUHRVLVWHPD2SODQHMDGRUWHPFRPRIXQomRLQIRUPDUDRVLVWHPDDV
RFRUUrQFLDVGDUHDOLGDGHTXHVmRFKDPDGDVGHDSRQWDPHQWRVGDYLVmRGHIXWXURGHSDUDPHWUL]DomRH
GHFRQWUROH$SyVRVSURFHVVDPHQWRVFDEtYHLVRVLVWHPDGLVSRQLELOL]DLQIRUPDo}HVDRSODQHMDGRUGH
108
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
IRUPDDSHUPLWLUDWRPDGDGHGHFLV}HVH¿FD]VREUHRTXHTXDQWRTXDQGRHFRPTXHUHFXUVRVSURGX]LU
HRXFRPSUDU
&RUUrDH*LDQHVLGHPRQVWUDPTXHXPDGDVJUDQGHVYDQWDJHQVGR053pTXHRVLVWHPDUHDJH
EHPDPXGDQoDVSRUWDQWRpEDVWDQWH~WLOQRDWXDODPELHQWHFRPSHWLWLYRFDGDYH]PDLVWXUEXOHQWR
2XWUD YDQWDJHP GR 053 p WUDWDU VLWXDo}HV PDLV FRPSOH[DV TXH HQYROYHP XP JUDQGH Q~PHUR GH
SURGXWRVEHPFRPRHVWUXWXUDVGHSURGXWRVFRPYiULRVQtYHLVHYiULRVFRPSRQHQWHVSRUQtYHO
2 053 SHUPLWH R FiOFXOR GDV QHFHVVLGDGHV GH PDWHULDLV DR ORQJR GR WHPSR H HP GHFRUUrQFLD D
UHGXomR GRV QtYHLV GH HVWRTXH 3RU RXWUR ODGR VH FRPSDUDGRV DRV VLVWHPDV FOiVVLFRV GH IiFLO
RSHUDFLRQDOL]DomRRVLVWHPD053H[LJHUHFXUVRVFRPSXWDFLRQDLVPDLVVR¿VWLFDGRVHJUDQGHPXGDQoD
na cultura organizacional para sua implantação nas empresas.
6HJXQGR0DUWLQVH/DXJHQLR053pXPGRVVLVWHPDVTXHXWLOL]DPVRIWZDUHV cada vez mais
VR¿VWLFDGRVHDOJXQVFKHJDPDFXVWDUPLOK}HVGHGyODUHV
$OyJLFDDGRWDGDQR053pEDVLFDPHQWHVLPSOHV%DVHDGRHPXPDHVWUXWXUDGRSURGXWRRQGHFDGD
SURGXWRSRVVXLXPDOLVWDGHPDWHULDLVTXHRFRPS}HPUHDOL]DPVHRVFiOFXORVGDVQHFHVVLGDGHVGH
PDWHULDLVWDQWRFRPSUDGRVTXDQWRIDEULFDGRVHPXPGHWHUPLQDGRPRPHQWRSDUDTXHVHFXPSUDP
RVSURJUDPDVGHHQWUHJDGHSURGXWRVFRPRPtQLPRGHHVWRTXHVSRVVtYHO
3RUWDQWR REVHUYDVH TXH R 053 p XP VLVWHPD TXH DMXGD DV HPSUHVDV D ID]HUHP FiOFXORV GDV
quantidades e tempos dos produtos necessários e seus componentes. A grande vantagem de sua
LPSODQWDomRpTXHRVLVWHPDSHUPLWHUiSLGDYLVXDOL]DomRGRLPSDFWRGHTXDOTXHUUHSODQHMDPHQWR
SURSRUFLRQDQGRjRUJDQL]DomRWRPDUPHGLGDVFRUUHWLYDVGHIRUPDiJLOVREUHRHVWRTXHSODQHMDGRHP
H[FHVVRFDQFHODURXUHSURJUDPDUSHGLGRVHPDQWHURVHVWRTXHVHPQtYHLVUD]RiYHLV
%HQHItFLRVHOLPLWDo}HVGRVLVWHPD053
6HJXQGR5XVVRPDQRH&RUUrDH*LDQHVLRVLVWHPD053RIHUHFHDOJXQVEHQHItFLRV
WDLVFRPRUHGXomRGRFXVWRGHHVWRTXHUHGXomRGRVFXVWRVRSHUDFLRQDLVUHGXomRGDLQÀXrQFLDGRV
VLVWHPDVLQIRUPDLVGLPLQXLomRGROHDGWLPHGRVSURGXWRVLQWHJUDomRGDVYiULDViUHDVIXQFLRQDLV
PHOKRULDQDH¿FLrQFLDGDHPLVVmRHGDSURJUDPDomRGDSURGXomRDXPHQWRGDH¿FLrQFLDIDEULOVHUYH
FRPRLQVWUXPHQWRGHSODQHMDPHQWRUHDOL]DVLPXODo}HVPHOKRUFRQWUROHVREUHDVQHFHVVLGDGHVGRV
SURGXWRVPDQXWHQomRGHQtYHLVUD]RiYHLVGHHVWRTXHGHVHJXUDQoDHPLQLPL]DomRRXHOLPLQDomRGH
LQYHQWiULRVHDGHTXDomRGDSURGXomRSRUORWHVRXSURFHVVRGHPRQWDJHQV
'HDFRUGRFRPRVPHVPRVDXWRUHVRVLVWHPD053SRVVXLWDPEpPDOJXPDVOLPLWDo}HVVmRHODV
RVLVWHPDpPXLWRFRPSOH[RHQHFHVVLWDGHJUDQGHTXDQWLGDGHGHGDGRVGHHQWUDGDSURFHVVDPHQWRV
FRPSXWDFLRQDLVSHVDGRVHGHGLItFLOLQWHUIHUrQFLDTXDQGRHPRSHUDomRDVVXPLUFDSDFLGDGHLQ¿QLWD
HPWRGRVRVUHFXUVRVHQTXDQWRQDUHDOLGDGHDOJXQVFHQWURVSURGXWLYRVFRPSRUWDPVHFRPRJDUJDORV
UHVWULWRDRFRQWUROHGDVQHFHVVLGDGHVGHPDWHULDLVIDOKDVQDSDUDPHWUL]DomRGRVLVWHPDVLVWHPDVQmR
PXLWRVHQVtYHLVjVÀXWXDo}HVGHFXUWRSUD]RGDGHPDQGDHDQmRDYDOLDomRGRVFXVWRVGHFRORFDomR
GHRUGHQVHGHWUDQVSRUWHVTXHSRGHPFUHVFHUQDPHGLGDGDUHGXomRGRVLQYHQWiULRVHWDPDQKRVGH
109
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
lotes de compra.
(VVDV GHVYDQWDJHQV SRGHP VHU IDFLOPHQWHVXSULPLGDV DWUDYpV GHXPD SDUDPHWUL]DomRGRVRIWZDUH
XWLOL]DGR RQGH QR PHVPR SRGHP VHU GH¿QLGRV RV HVWRTXHV GH VHJXUDQoD H RV ORWHV PtQLPRV GH
FRPSUDTXHUHGX]LULDPGUDPDWLFDPHQWHDVFRQVHTXrQFLDVDFLPDFLWDGDV
Pesquisa de Campo
$SHVTXLVDIRLUHDOL]DGDHPXPDHPSUHVDGHPpGLRSRUWHGRUDPRPHWDO~UJLFRHVSHFL¿FDPHQWHQD
iUHDGHUHGXWRUHVGHYHORFLGDGHORFDOL]DGDQDFLGDGHGH0RQWH$OWR±63
3DUD D FROHWD GH GDGRV IRL HODERUDGR XP TXHVWLRQiULR FRP TXLQ]H TXHVW}HV DEHUWDV DSOLFDGR DR
JHUHQWHGH7,FRPRREMHWLYRGHHQWHQGHURVLVWHPDRSURFHVVRGHLPSODQWDomRDVGL¿FXOGDGHVH
principalmente levantar os benefícios e vantagens do VRIWZDUH MRP.
Análise qualitativa dos resultados da pesquisa
yDepartamento de TI
2TXHVWLRQiULRIRLUHVSRQGLGRSHORJHUHQWHGH7,GDHPSUHVD;QRTXDOFRQWDFRPDFRODERUDomR
GHXPDHTXLSHIRUPDGDSRUQRYHSUR¿VVLRQDLVWHQGRRSHU¿OGHDQDOLVWDVGHQHJyFLRV$iUHDGH7,
SURFXUDHQWHQGHUDVQHFHVVLGDGHVGDViUHDVGHQHJyFLRVGDHPSUHVDUHODWLYDVjLQIRUPDomREXVFDQGR
e implantando a solução adequada através do desenvolvimento interno ou da seleção de fornecedor.
8PSRQWRDVHUREVHUYDGRpTXHRGHSDUWDPHQWRGH7,HVWiDOLQKDGRFRPRSODQHMDPHQWRHVWUDWpJLFR
GDRUJDQL]DomRSDUDGHVHQYROYHUDVVROXo}HVFRQVLGHUDGDVFRPRSULRULWiULDV$OpPGHVVDVDiUHDGH
7,SRVVXLRXWUDVIXQo}HVFRPRDUPD]HQDUDVLQIRUPDo}HVGDVGLYHUVDViUHDVJDUDQWLUDLQWHJULGDGH
GDVLQIRUPDo}HVGHL[DUSURQWDPHQWHGLVSRQtYHOSDUDDViUHDVTXHWHPRGLUHLWRGHDFHVVRHIRUQHFHU
VXSRUWHDRVXVXiULRVTXDQWRDRXVRGRVUHFXUVRVFRPRVLVWHPDVFRPSXWDGRUHVLPSUHVVRUDVHWF
yPlanejamento da produção
2SODQHMDPHQWRGDSURGXomRQDHPSUHVD;IXQGDPHQWDVHHPXPVLVWHPDGDSURGXomRLQWHJUDGRRX
VHMDXPVLVWHPDTXHUHFHEHLQIRUPDo}HVGHYiULRVGHSDUWDPHQWRVGDRUJDQL]DomRSDUDDVVLPSODQHMDU
FRQWURODUHFRRUGHQDURVSURFHVVRVSURGXWLYRVFRPRSULQFLSDOREMHWLYRGHDWHQGHUjGHPDQGDGR
PHUFDGRGHQWURGRVSUD]RVSUHYLVWRVFRPDOWDTXDOLGDGHHIHHGEDFN dos resultados.
1RDQRGHRFRQWUROHGDSURGXomRHUDIHLWRPDQXDOPHQWH$SDUWLUGHHQWmRDHPSUHVDLPSODQWRX
o VRIWZDUH(53%DD1RQGHSDVVRXDXWLOL]DURVPyGXORVGH053H036GRVRIWZDUH para fazer o
SODQHMDPHQWR GDV QHFHVVLGDGHV VHMD SDUD DWHQGHU DV YHQGDV RX DV SROtWLFDV GH HVWRTXH 3RUpP R
VRIWZDUHQmRUHFRQKHFLDDFDSDFLGDGHGDSURGXomRWUDEDOKDQGRQRFRQFHLWRGHFDSDFLGDGHLQ¿QLWDR
TXHJHUDYDGL¿FXOGDGHVQRVHTXHQFLDPHQWRGHSURGXomRFRPFRQVWDQWHVDWUDVRVHUHSURJUDPDo}HV
3RUHVVHPRWLYRHPIRUDPIHLWRVQRYRVLQYHVWLPHQWRVQD¿ORVR¿DFRQKHFLGDFRPR72&HQR
VRIWZDUH 'UXPPHUSDUDLPSODQWDUDFDSDFLGDGH¿QLWDD¿PGHPHOKRUDWHQGHURVSUD]RVGHHQWUHJDV
$WXDOPHQWHWRGRRSODQHMDPHQWRGHPDWHULDLVHUHFXUVRVHVWmRURGDQGRQHVWDSODWDIRUPD
6HJXQGR R JHUHQWH GH 7, HPSUHVDV TXH SRVVXHP D LQIRUPDomR LQWHJUDGD FRP WRGRV RV VHXV
110
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
GHSDUWDPHQWRVXVXIUXHPGHSURFHVVRVHWRPDGDVGHGHFLV}HVPDLVH¿FLHQWHVHiJHLVSRUHVVHPRWLYR
DHPSUHVD;XWLOL]DDOJXQVVRIWZDUHVGH*HVWmRHQWUHHOHV
(53±%DD1XWLOL]DGRQDJHVWmR¿QDQFHLUDGHPDWHULDLVHVWRTXHVHGDSURGXomRHPVXDH[HFXomR
)DWRU+:HEXWLOL]DGRQDiUHDGHUHFXUVRVKXPDQRV
6RIW([SHUWXWLOL]DGRQDJHVWmRGDTXDOLGDGH
$36±'UXPPHU±/LQWHUXWLOL]DGRQRSODQHMDPHQWRQR3&3HQDSURGXomRHPVHXSODQHMDPHQWR
ySoftware MRP e o processo de implantação
3DUD R JHUHQWH GH 7, R VLVWHPD GH LQIRUPDomR 053 p XPD WHFQRORJLD XWLOL]DGD SDUD H[HFXWDU R
planejamento das necessidades de materiais da empresa.
1RDQRGHDHPSUHVDLPSODQWRXRVLVWHPD(53FRPRVPyGXORVHVSHFt¿FRV053H036SDUD
DWHQGHUDOJXPDVQHFHVVLGDGHVGDpSRFDWDLVFRPRWRUQDUVHFRPSDWtYHOFRPDTXHVWmRGR%XJGR
0LOrQLRH[LJLGRLQFOXVLYHSRUDOJXQVFOLHQWHVFRPRDVPRQWDGRUDVHLQWHJUDUDVYiULDVDWLYLGDGHV
iUHDVGDHPSUHVDSRLVH[LVWLDPFRQWUROHVSDUDOHORVQDViUHDVRQGHDOJXQVHUDPDXWRPDWL]DGRVH
outros manuais.
4XDQWRjLPSODQWDomRGRVLVWHPDYiULRVGHSDUWDPHQWRVIRUDPHQYROYLGRVWDLVFRPR(QJHQKDULD
9HQGDV&RPSUDV3URFHVVRV4XDOLGDGHH7,QXPWRWDOGHDSUR[LPDGDPHQWHTXLQ]HFRODERUDGRUHV
yReestruturação organizacional
Antes de implantar o VRIWZDUH D HPSUHVD ; SULPHLUDPHQWH QHFHVVLWRX VH UHHVWUXWXUDU GH IRUPD D
estabelecer as atividades a serem informatizadas e as pessoas responsáveis pelas mesmas.
Na implantação do VRIWZDUH IRUDP UHDOL]DGDV DOJXPDV DGHTXDo}HV QDV iUHDV LQVWLWXLQGR D ¿JXUD
do .H\XVHURSUR¿VVLRQDOTXHUHFHEHRVWUHLQDPHQWRVHDWXDOL]Do}HVQHFHVViULDVFRPDPLVVmRGH
PXOWLSOLFDURVFRQKHFLPHQWRVDGTXLULGRVQRVGHPDLVGHSDUWDPHQWRV+RXYHDLQGDDQHFHVVLGDGHGH
GLVWULEXLomRGHDWLYLGDGHVHDiUHDGH33&3IRLGLYLGLGDHPGXDVRQGHRGHSDUWDPHQWRGH3&3VH
UHVSRQVDELOL]RXSHODSURJUDPDomRHFRQWUROHGDSURGXomRHDiUHDGH3ODQHMDPHQWRIRLFULDGDSDUD
estabelecer as políticas de estoque e abastecimento.
y'L¿FXOGDGHVHREVWiFXORV
$LPSODQWDomRGHXPQRYRVLVWHPDpXPGHVD¿RSDUDDVRUJDQL]Do}HVSRLVJHUDYiULDVLQIRUPDo}HV
novas e necessita da compreensão e colaboração de todos os envolvidos para que o sucesso seja
DOFDQoDGR 1D HPSUHVD ; PXLWDV GL¿FXOGDGHV H REVWiFXORV IRUDP HQFRQWUDGRV QR SURFHVVR GH
LPSODQWDomRGRVLVWHPD053WDLVFRPR
2 FDGDVWUDPHQWR GH WRGRV RV FRPSRQHQWHV FRPSUDGRV H PDQXIDWXUDGRV SRLV FRPR R FDGDVWUR
HUD GHVFHQWUDOL]DGR QHFHVVLWRX GH FRRUGHQDomR GH YiULRV GHSDUWDPHQWRV (QJHQKDULD &RPSUDV
&RQWDELOLGDGH 3URFHVVRV HWF SDUD LQLFLDU R VLVWHPD $SUR[LPDGDPHQWH GR]H PLO FRPSRQHQWHV
IRUDPFDGDVWUDGRVFRPHODERUDomRGHOLVWDVGHPDWHULDLVHURWHLURVGHIDEULFDomR
4XDQWR j PXGDQoD FXOWXUDO DV GHFLV}HV SHVVRDLV VREUH ³FRPSUD´ H ³SURGXomR´ SUHFLVDYDP VHU
UHSDVVDGDVDRVLVWHPDFRPSDUkPHWURVHDFRPSDQKDGDVDWUDYpVGRVDSRQWDPHQWRVGHKRUDVJHUDGRV
SHORVRSHUDGRUHVSDUDYDOLGDURVVHXVUHVXOWDGRV
111
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
,PSODQWDomRGHXPDQRYD¿ORVR¿DGHSURGXomREDVHDGDQD72&VXSRUWDGDSRUXPVRIWZDUHGH$36
±'UXPPHUGHYLGRRVLVWHPD053QmRUHFRQKHFHUROLPLWHGDIiEULFD
yPapel dos colaboradores
3ULPHLUDPHQWH RV FRODERUDGRUHV REWLYHUDP XP UHOHYDQWH JUDX GH FRQKHFLPHQWR VREUH D QRYD
tecnologia a ser implantada na empresa.
(PVHJXLGDIRLQHFHVViULREXVFDUWRGRVRVGDGRVHVSDOKDGRVQRVGLYHUVRVORFDLVGHFRQWUROHHDWUDYpV
GRFRQKHFLPHQWRREWLGRSRUFDGDFRODERUDGRUGRVGHSDUWDPHQWRVHQYROYLGRVIRLSRVVtYHOOLVWDUWRGRV
RV GDGRV H LQIRUPDo}HV QHFHVViULRV H IXQGDPHQWDLV DR VLVWHPD 7DLV GDGRV H LQIRUPDo}HV IRUDP
DQDOLVDGRVFXLGDGRVDPHQWHSDUDTXHTXDQGRWUDQVIRUPDGRVHPSDUkPHWURVHWUDQVIHULGRVDRVLVWHPD
LQWHOLJHQWHJHUDVVHPDo}HVHGHFLV}HVPDLVH¿FLHQWHVOLYUHVGHIDOKDVHFRPPDLRUUDSLGH]
&RPR H[HPSOR GHVVHV GDGRV H LQIRUPDo}HV SRGHVH FLWDU RV FRPSRQHQWHV GR UHGXWRU D VHUHP
SURGX]LGDVDVSHoDVGLVSRQtYHLVHPHVWRTXHDVSHoDVTXHDVHUHPFRPSUDGDVRWHPSRGHXVLQDJHPGRV
FRPSRQHQWHVHDPRQWDJHPGRUHGXWRU(VVDVLQIRUPDo}HVHUDPDGTXLULGDVDWUDYpVGHSODQLOKDVRQGH
FDGDGHSDUWDPHQWRLQIRUPDYDPDQXDOPHQWHRVUHVXOWDGRVGHVXDVUHVSRQVDELOLGDGHVSRUH[HPSOR
RGHSDUWDPHQWRGH9HQGDVGLYXOJDYDRPRGHORGRUHGXWRUYHQGLGRD(QJHQKDULDLQIRUPDYDWRGRV
RVFRPSRQHQWHVGRUHGXWRU&RPSUDVGHPRQVWUDYDTXDLVLWHQVVHULDPFRPSUDGRVHR$OPR[DULIDGR
PRVWUDYD RV LWHQV GLVSRQtYHLV HP HVWRTXH 'HVVD IRUPD R 3&3 DVVRFLDYD WRGDV DV LQIRUPDo}HV
GHVFHQWUDOL]DGDVHHPLWLDDVRUGHQVGHSURGXomRGRVLWHQVDVHUHPSURGX]LGRVLQWHUQDPHQWH(QWUHWDQWR
DWXDOPHQWHWRGDVHVVDVLQIRUPDo}HVIRUDPFHQWUDOL]DGDVFRPDLPSODQWDomRGRVLVWHPD053'HVVD
IRUPDR053IRUQHFHDR3&3WRGDVDVLQIRUPDo}HVQHFHVViULDVSDUDDIDEULFDomRGRUHGXWRUDVVLP
o departamento se responsabiliza somente pela emissão da ordem de produção.
2VFRODERUDGRUHVWDPEpPLQVHULUDPSDUkPHWURVQDFRPSUDGHPDWHULDLVFRPRRFDVRGDHVWRFDJHP
GHGHWHUPLQDGRLWHPIXQGDPHQWDOSDUDDSURGXomRDVVLPIRLLQIRUPDGRDRVLVWHPDTXHTXDQGRR
HVWRTXHGRPHVPRFKHJDUDSRUH[HPSORGH]XQLGDGHVRXVXiULRGHYHVHUDYLVDGRTXHpQHFHVViULDD
FRPSUDGHPDLVXQLGDGHVGDTXHOHLWHPIDFLOLWDQGRHHFRQRPL]DQGRWHPSRQDVDWLYLGDGHVGRSHVVRDO
de compras.
yVantagens
A implantação do VRIWZDUH053SURSRUFLRQRXSDUDDHPSUHVD;DOJXPDVYDQWDJHQVFRPR
,QWHJUDomRGDVLQIRUPDo}HVHQWUHiUHDV
8WLOL]DomRGHXPPRGHORUHFRQKHFLGRLQWHUQDFLRQDOPHQWH
- Melhoria no processo de planejamento de materiais.
A empresa conseguiu aumentar a produtividade com uma melhor organização no sequenciamento das
¿ODVGHSURGXomRHPDLRUFRQWUROHVREUHDVRUGHQVGHSURGXomR
(FRPRIDWRUFRPSHWLWLYRSDUDDHPSUHVDRVLVWHPD053SHUPLWLXPDLRUFRQWUROHVREUHDSURGXomR
garantindo um aumento no nível de serviço ao cliente. Com a acuracidade dos dados de estoque e
GDVRUGHQVDHPSUHVDDGTXLULXPDLRUVHJXUDQoDSDUDSURSRUSUD]RVGHHQWUHJDDRVFOLHQWHVDLQGDQDV
fases de orçamento.
112
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
CONCLUSÃO
O MRP é um sistema de planejamento das necessidades de materiais que tem a função de calcular
RVPRPHQWRVHDVTXDQWLGDGHVFRUUHWDVGHFDGDFRPSRQHQWHGRVSURGXWRVIDEULFDGRVSDUDQmRKDYHU
IDOWD QHP VREUD GH QHQKXP GHOHV &RPR VLVWHPD GH GHPDQGD GHSHQGHQWH R 053 p EDVHDGR QD
JHVWmRGHHVWRTXHVHGHWHPSRHREMHWLYDSURJUDPDUDSURGXomRGHWHUPLQDQGRSUD]RVGHHQWUHJDV
FRQ¿iYHLVDRVFOLHQWHVPHQRUHVHVWRTXHVHSODQHMDPHQWRGDVFRPSUDVHGDSURGXomRQRPRPHQWRH
QDTXDQWLGDGHH[DWDQHPPDLVQHPPHQRVQHPDQWHVQHPGHSRLV
$QDOLVDQGRRVFRQFHLWRVGRVLVWHPD053HFRPSUHHQGHQGRVXDDSOLFDomRQDHPSUHVD;WRUQRXVH
FODURDVYDQWDJHQVSRUHOHSURSRUFLRQDGDVHPSUROGDFRPSHWLWLYLGDGHGDPHVPDDXPHQWDQGRRQtYHO
GHVHUYLoRGLPLQXLQGRHJDUDQWLQGRSUD]RVGHHQWUHJDGHUHGXWRUHVHPRWRUUHGXWRUHVPHOKRUHVHPDLV
FRQ¿iYHLVSDUDRFOLHQWH
0XGDQoDV FRQVLGHUiYHLV RFRUUHUDP QD HPSUHVD FRP D DGRomR GR VLVWHPD 053 DWLQJLQGR WRGRV
RV QtYHLV KLHUiUTXLFRV SULQFLSDOPHQWH R FKmR GH IiEULFD 'HYLGR D HVVH QRYR VLVWHPD D HPSUHVD
JDUDQWLX LQWHJUDomR HQWUH DV GLYHUVDV iUHDV DWUDYpV GH VRIWZDUHV GH JHVWmR PHOKRULD QR SURFHVVR
GHSODQHMDPHQWRGHPDWHULDLVPDLRURUJDQL]DomRQDV¿ODVGHSURGXomRHPDLRUFRQWUROHGDVRUGHQV
GHSURGXomRWRUQDQGRGHVVDIRUPDVHXVSURFHVVRVPDLVH¿FLHQWHVHDQWHFLSDQGRDRVFOLHQWHVVXDV
necessidades.
Com a reestruturação organizacional na implantação do sistema MRP foi possível a distribuição dos
FRQFHLWRVHGDGRVGDQRYDWHFQRORJLDHFRPDFRODERUDomRGHWRGRVRVIXQFLRQiULRVQDDFHLWDomRGDV
PXGDQoDVSULQFLSDOPHQWHQRVHWRUSURGXWLYRRVREMHWLYRVGRVLVWHPDIRUDPDOFDQoDGRV
6H DSOLFDGR H VHJXLGR GH PDQHLUD FRUUHWD R 053 RIHUHFH RSRUWXQLGDGHV GH PHQRUHV FXVWRV
RSHUDFLRQDLVPHQRUFXVWRVGHHVWRTXHPHQRUOHDGWLPHLQWHJUDomRHQWUHRVGHSDUWDPHQWRVPDLRU
RUJDQL]DomR QDV ¿ODV GH SURGXomR PDLRU FRQWUROH GDV RUGHQV GH SURGXomR SUD]RV FRQ¿iYHLV DRV
FOLHQWHVPDLRUQtYHOGHVHUYLoRDRFOLHQWHPDLRUSURGXWLYLGDGHHFRQVHTXHQWHPHQWHDWUDYpVGHVVHV
EHQHItFLRVSURSRUFLRQDGRVRVLVWHPD053RIHUHFHRTXHWRGDHPSUHVDDOPHMDPDLRUOXFUDWLYLGDGH
1RHQWDQWRR053QmRpVLPSOHVPHQWHXPVLVWHPDGHSODQHMDPHQWRHFRQWUROHGDSURGXomRPDV
sim uma abordagem que propicia melhorias contínuas e grandes mudanças no planejamento da
produtividade.
&RQFOXLVH HQWmR TXH DV RUJDQL]Do}HV EXVFDP PDLRU SURGXWLYLGDGH H OXFUDWLYLGDGH SRUWDQWR ID]
se necessário conscientizar seus colaboradores para que as ferramentas e técnicas disponíveis no
PHUFDGRVHMDPHIHWLYDPHQWHDSOLFDGDVVHJXQGRDVQHFHVVLGDGHVGHFDGDHPSUHVD'HVVDIRUPDSDUD
buscar o desenvolvimento e a garantia de participação num mercado cada vez mais competitivo as
HPSUHVDVGHYHPXVXIUXLUGDV¿ORVR¿DVHGDVGLYHUVDVIHUUDPHQWDVGHDSRLRJHUHQFLDOH[LVWHQWHVQD
atualidade.
113
INTERFACE TECNOLÓGICA - v.5 - n.1 - 2008
ABSTRACT
1RZDGD\VZLWKWKHJOREDOL]HGHQYLURQPHQWDQGFRPSHWLWLYHWKHODUJHVWFRQFHUQRIWKHRUJDQL]DWLRQV
LV WR LQFUHDVH WKH SURGXFWLYLW\ ,Q WKDW VHQVH WR NQRZ DQG WRDSSO\ WKH LQIRUPDWLRQ V\VWHPV LQ WKH
RUJDQL]DWLRQVEHFRPHVFRPSHQVDWRU\DQGWKHVHDUHFRQVLGHUHGDQHVVHQWLDODGPLQLVWUDWLYHWRROIRU
WKHSODQQLQJDQGFRQWURORIWKHSURGXFWLRQ7KLVUHVHDUFKKDGDVREMHFWLYHWRDQDO\]HWKHDSSOLFDWLRQRI
WKHLQIRUPDWLRQV\VWHP0530DWHULDOV5HTXLUHPHQWV3ODQQLQJ3ODQQLQJRIWKH1HHGVRI0DWHULDOV
LQ WKH SODQQLQJ DQG FRQWURO RI WKH SURGXFWLRQ LQ RUGHU WR GHWHFW WKH DGYDQWDJHV DQG EHQH¿WV WKDW
WKHV\VWHPEULQJVIRUWKHFRPSHWLWLYHQHVVRIWKHFRPSDQ\)RUVRPXFKLQLWLDOO\DELEOLRJUDSKLFDO
UHVHDUFK ZDV DFFRPSOLVKHG IROORZHG E\ D ¿HOG UHVHDUFK LQ D FRPSDQ\ RI PHGLXP VL]H RI WKH
PHWDOOXUJLVWVHFWRUVSHFL¿FDOO\LQWKHDUHDRIUHGXFHUVRIVSHHGORFDWHGLQWKHFLW\RI0RQWH$OWR63
7KHDSSURDFKXVHGLQWKHUHVHDUFKZDVTXDOLWDWLYHZKHUHLWLQWHQGHGWRDQDO\]HDQGWRTXDOLI\WKH
REWDLQHGLQIRUPDWLRQ$FFRUGLQJWRWKHUHVXOWVLWLVFRQFOXGHGWKDWWKH053V\VWHPLVLQGLVSHQVDEOH
IRUWKHDGPLQLVWUDWLRQRIWKHFULWLFDODFWLYLWLHVUHODWHGWRWKHSODQQLQJDQGFRQWURORIWKHSURGXFWLRQ
KEYWORDS: 3ODQQLQJDQG&RQWURORIWKH3URGXFWLRQ,QIRUPDWLRQ6\VWHPV053
REFERÊNCIAS
&255Ç$+/*,$1(6,,*1 -XVWLQWLPH053,,H237XPHQIRTXHHVWUDWpJLFRHG6mR
3DXOR$WODV
&255Ç$+/*,$1(6,,*1&$2103ODQHMDPHQWRSURJUDPDomRHFRQWUROHGDSURGXomR
053,,(53FRQFHLWRVXVRHLPSODQWDomR6mR3DXOR$WODV
',$60$3$GPLQLVWUDomRGHPDWHULDLVSULQFtSLRVFRQFHLWRVHJHVWmRHG6mR3DXOR$WODV
)(51$1'(6 ) & ) *2',1+2 )LOKR 0 6LVWHPDV GH FRRUGHQDomR GH RUGHQV UHYLVmR
FODVVL¿FDomRIXQFLRQDPHQWRHDSOLFDELOLGDGH5HYLVWD*HVWmRH3URGXomR6mR&DUORVYQ
SPDLRDJR
*21d$/9(6-RVp(UQHVWR/LPD3URFHVVRTXHSURFHVVR"5$(±5HYLVWDGH
$GPLQLVWUDomRGH(PSUHVDV 6mR3DXORYQSRXWGH]
+$%(5.251( 7HRULDGR(53±(QWHUSULVH5HVRXUFH3ODQQLQJ 6mR3DXOR0DNURQ%RRNV
+$5',1*+$ $GPLQLVWUDomRGDSURGXomR 6mR3DXOR$WODV
0$57,163*/$8*(1,)3$GPLQLVWUDomRGDSURGXomR6mR3DXOR6DUDLYD
586620$129+ 3&3 planejamento e controle da produção.6mR3DXOR3LRQHLUD
6/$&.1HWDO$GPLQLVWUDomRGDSURGXomR6mR3DXOR$WODV
6,0&6,.72UJDQL]DomRPpWRGRVLQIRUPDomRHVLVWHPDV6mR3DXOR0DNURQ%RRNV
78%,12')6LVWHPDVGHSURGXomRDSURGXWLYLGDGHQRFKmRGHIiEULFD3RUWR$OHJUH%RRNPDQ
=$&&$5(//,6%3URJUDPDomRHFRQWUROHGDSURGXomRHG6mR3DXOR3LRQHLUD
114