Update 12-34 - the County of Santa Clara

Santa Clara County
Social Services Agency
page 1
Date:
10/22/12
References:
N/A
Cross-References:
N/A
Clerical:
Yes
Handbook Revision:
Yes
Update 2012-34: Common Place Handbook
CCS Continuing Unit Task Based Model
Changes
After continuous review of the Central Client Services (CCS) model, it
has been determined to change the process in order for continuing
Eligibility Workers (EWs) to be assigned tasks as a unit. The Unit Task
Based Model (UTBM) allows for cases to be assigned to entire units
(unit caseloads) and worked as needed by the EWs in the unit. This
model will limit the number of task hand-offs and improve efficiency in
service to clients. In order to ensure equitable distribution of cases
among the units, the assignment of the cases is based on program,
language and reporting cycle.
[Refer to “CCS Continuing Workflows,” page 61-1 for the detailed
Continuing business model.]
CCS Units
The following is a chart of the CCS- unit task based caseload IDs:
CCS- CBS & South County Continuing Caseload IDs
Control Numbers
CCNA for CW/CF/MC
CCFM for CF/MC
CCNF for Closed Cases
CCNZ for Confidential Cases (CBS)
CCDZ for Confidential Cases (South County)
Confidential Cases
CCPZ and CCVZ
Unit Numbers
A61T
A62T
A63T
A65T
A66T
A67T
A69T
A6ET
A6GT
A6JT
A6KT
A6NT
page 2
Update 2012-34: Common Place Handbook
CCS- CBS & South County Continuing Caseload IDs
A6PT
A6RT
A6TT
DLTT (South County Units DL4 & DL5)
Implementation
Transition Period
The CCS Continuing Unit Task Based Business Model is effective
October 29, 2012.
Case assignment to unit caseload IDs is expected to occur from
October 15 to October 27. All non-South County cases with completed
TMTs currently at the South County District office will be transferred to
CBS and vice-verse.
All cases with pending TMT requests, including October and
November RRRs, prior to implementation will remain with the original
EW. Companion tickets generated for these cases post
implementation will also be assigned to the original EW. These cases
will be transferred to the appropriate unit caseload ID once all tasks
are completed.
To ensure that the majority of the Continuing cases will be transferred
to the appropriate unit caseload ID, a blackout period will occur from
October 22 to October 26, in which only QR 7s and urgent TMTs will
be assigned. Other offices are asked to please refrain from requesting
non-urgent assignments (any request which is not due in that week)
from CBS during this blackout period.
EW Supervisors
Eligibility Work Supervisors must review this handbook Update and
related sections with their respective staff at their next unit meeting and
ensure that the correct procedures are being followed.
Clerical
Office Management Coordinators (OMCs) must review his handbook
Update and related sections with their respective staff at their next
clerical meeting and ensure that the correct procedures are being
followed.
Kudos
Special thanks to the CCS Refinement Committee members, Alex
Venegas, Araceli Negrete, Arlinda Warlock, Armando Murillo, Brande
Castro, Dawn Landshof, Dennis Vallejo, Diane Sanchez, Genevieve
Alcaraz, Irina Zhuraleva, Katherine Pham, Le Trinh, Marie Mulipola,
Pamela Bianchi, Raquel Castillo, Robert Padilla, Rosa Chavez,
Roxana Martinez, Ruben Garcia, Sylvia Mazon, Tam S. Nguyen,
Teresa Perez and Victoria Callaghan, for their continued efforts in the
development and revision of the CCS Continuing Business Process.
Update 2012-34: Common Place Handbook
UMESH POL, DIRECTOR
CalWIN Division
page 3
KATHERINE BUCKOVETZ, DIRECTOR
Department of Employment and Benefit Services
Contact Person(s): Idelle Villarreal, Application Decision & Support Specialist II, (408) 755-7540.