socio-environmental report 2008

Transcrição

RELATório SOCIOAMBIENTAL 2008 |
EXERCÍCIO 2007
Volvo do Brasil Veículos Ltda.
Av. Juscelino Kubitschek de Oliveira, 2600 | CIC
81.260-900 | Curitiba-PR
Phone: + 55 (41) 3317-8111 | Fax: + 55 is (41) 3317-8601
Volvo Direct Line: 0800 411050; e-mail: [email protected]
Site: www.volvo.com.br
MARIANAVITORJENNIFERCAROLINADANILO
GERALDOPAULAROBERTOFERNANDAVITORI
ALOPESJORGEGUSTAVOROGERMATHEUSFLA
VIAAMANDALÍDIOANACARLALUCIANOJOAQUI
MTADEULUANABIANCALUISAJENNIFERGAB
RIEL30UANOSGABRIELANATALIARENANROD
RIGOFABIOVERALETÍCIAVIVIFAZENDOROREN
ATAJONATASRENATOREGINALUCASANDERS
ONALBERTOLEONARDOISABELAALANROBS
ONHENRIQUEJOAQUIMELENISEMARIAADRIA
NALOUISEMANOELAJANAINALEONARDOJOR
GEBEATRIZCINTIAVIVIANDAIARAGUILHERME
FLAVIAMANDADAIANEHENRIQUEJACQUELIN
EALEXANDRERENATAMAUROLUANAEMERSO
NEVALDODENISEFÁBIOFABRÍCIOIVANROGÉR
IOKÁTIABRASILSUELENGILSRODARBERTODA
ISYRÔMULOSILVANACELSOPEDROJANAINAH
ENRIQUEKARENIVENSFERNANDAJAIMEJOR
GEVICENTEJULIANARONALDOMARCELOJOAQ
UIMKARINAVANESSAJESSICAKELLYTHAISME
LISSAIVOFABIANOALEXHELOISAGILBERTOFE
7002
OICÍCREXE
SOCIO-ENVIRONMENTAL
REPORT
2008
RIEL30UYEARSGABRIELANATALIARENANRO
DRIGOFABIOVERALETÍCIAVIVIMAKINGRTHER
ENATAJONATASRENATOREGINALUCASANDE
RSONALBERTOLEONARDOISABELAALANRO
BSONHENRIQUEJOAQUIMELENISEMARIAAD
RIANALOUISEMANOELAJANAINALEONARDO
JORGEBEATRIZCINTIAVIVIANDAIARAGUILHE
RMEFLAVIAMANDADAIANEHENRIQUEJACQU
ELINEALEXANDRERENATAMAUROLUANAEM
ERSONEVALDODENISEFÁBIOFABRÍCIOIVANR
BRAZIL
GOAROUND
OGÉRIOKÁTIBRAZILSUELENGILGOAROUNDB
ERTODAISYRÔMULOSILVANACELSOPEDROJA
NAINAHENRIQUEKARENIVENSFERNANDAJA
IMEJORGEVICENTEJULIANARONALDOMARCE
LOJOAQUIMKARINAVANESSAJESSICAKELLYT
HAISMELISSAIVOFABIANOALEXHELOISAGILB
EXERCISE 2007
PEOPLE
ENERGY
safety
Volvo, 30 years making the BRASIl go round
The
ENVIRONMENT
QUALIty
PASSION
respect
2
Contents
04
MESSAGE FROM THE PRESIDENT
38
STRATEGY AND MANAGEMENT
06
VOLVO PROFILE: IN THE WORLD
44
ACTIVE DIALOG WITH STRATEGIC
AND IN BRAZIL
06
08
10
Volvo. A brand respected worldwide
Strong presence in the five continents
Volvo do Brasil: 30 years making the
country go round
12
13
Main Volvo do Brasil figures in 2007
Evolution of Brazilian production
14
16
18
A STORY REINFORCED BY VALUES
20
Volvo’s socio-environmental trajectory
“The Volvo Way”
Corporate values guide the story of
Volvo in the world and in Brazil
in Brazil
28
VOLVO AND SUSTAINABLE
DEVELOPMENT
32
33
34
35
47
53
54
Clients
Suppliers
Public Administration and Corporate
Institutions
56
58
80
Large Distribution Network
Internal Community
External Community
112
115
Contribute to the climate challenge
THE ENVIRONMENT
Reduction of environmental impact
of Volvo products
120
Reduction of environmental impact
of production activities
Create value for strategic audiences
121
Environmental Indicators
132
GRI REMISSIVE INDEX
134
STAFF AND CREDITS
Develop more efficient products
Establish solid relationships with
strategic audiences
36
37
AUDIENCES
Public commitments
Prizes and Recognition
3
Message from the President
In 2007, the Volvo Group celebrated 80 years of establishment and 30 years in Brazil, contributing towards making the country move
forward. For us, this goes far beyond offering the market state-of-the-art trucks, buses, construction equipment, maritime and industrial
engines and financial solutions. It means being committed to the development of Brazil, actively participating in its economic, social and
environmental transformation by way of actions guided by our corporate values: Quality, Safety and Respect for the Environment.
For Volvo, sustainability stems from shared values and principles that lead to the ongoing enhancement of its activities, driven by economic
results, of social equality and environmental responsibility.
We are aware that a process of solid relationships with our strategic audiences (stakeholders) is fundamental for the development of
sustainable business. In this sense, we maintain a process of structured dialog with our employees, clients, suppliers, dealer network,
distributors and importers, representatives of corporate institutions and with the community in the neighborhood of the palant in Curitiba
(PR). This initiative generates important information, opportunities and challenges involving communication, relationship and actions with
each of these audiences.
Aligned with the Group’s global objectives, we have adopted in Brazil a number of different measures to limit the environmental impact of
our products and our operations, striving to reduce the consumption of both, water and energy, as well as the generation of waste products
and emission of greenhouse gases. We have also inaugurated the Volvo Environmental Center with the objective of contributing to raising
the awareness of our employees, their family members and the community in connection with environmental challenges.
In the social area, we carry on advancing with the Solidarity Foundation, with the volunteer action program, with innovative management
of the Human Resources area, with the Volvo Traffic Safety Program, which this year celebrated its 20th anniversary in mobilizing society
in the quest for a safer traffic.
With a revenue of R$ 3.6 billion, we closed 2007 by exceeding the milestone of 10 trucks sold in Latin America, increasing our market
share in the bus export market of South America and booking excellent results in the area of financial services, in the construction
equipment segment and in maritime and industrial engines. Volvo was considered the fifth best company to work in the country, the best
in health and the best in the Brazilian automotive sector in a survey run by the “Exame” and “Você S.A.” magazines, in addition to being
recognized as Brazil’s most admired truck manufacturer according to a survey performed by “Carta Capital” magazine together with the
TNS InterScience institute.
We know we still have a long journey before us in terms of managing for sustainability, but the positive results achieved so far show that
we are on the right path and motivate us to carry on working with energy, passion and respect for people, our way of doing things.
Tommy Svensson
President of Volvo do Brasil
4
5
Volvo Profile: N In the world and in Brazil
Volvo. A brand respected worldwide
Ongoing enhancement, technological innovations
and continued efforts in promoting safety and in reducing the
environmental impact of its products and operations are the
differentials that have the Volvo brand respected worldwide.
6
With head offices in Sweden, commercial operations in over 180 countries, the Volvo
Group is the world leader in commercial transportation solutions, acting in six major
business areas and with six business units (Volvo 3P, Volvo Powertrain, Volvo Parts, Volvo
Technology, Volvo Logistics and Volvo Information Technology).
Volvo Trucks,
Renault Trucks,
Nissan Diesel
AND Mack Trucks
Volvo
Construction
Equipment
Volvo Buses
Trucks
Construction
Equipment
Buses
Volvo 3P product planning and development and procurement
Volvo Powertrain power train development and manufacture
Volvo Penta
Maritime and
industrial engines
Volvo Financial
Services
Financial services
Volvo Aero
Turbines and
propulsion
systems
for commercial
aircraft and rockets
World sales volumes by
business area in 2007
Volvo Parts after-market services and parts
Volvo Technology develops new technologies and commercial concepts
Buses
Trucks
Volvo Logistics develops and provides solutions in transports and logistics
Volvo Information Technology provider of IT solutions
Construction
Equipment
Sales
Volumes
7
Strong presence in the five continents
Profile of the Volvo Group
102.000
employees
Plants in
42
Revenue in 2007:
US$ 42 billion
19
countries
180
Commercial operations in
over 180 countries
8
18%
55%
16.000 (16%)
62.000 (61%)
Europe
North America
Sales volumes and staff headcount
distributed around the world in 2007
Other markets
6%
4.000 (4%)
15%
17.000 (16%)
Sales
Asia
6%
South America
3.000 (3%)
Employees
9
In 2007, Volvo celebrated the 30th anniversary of the
establishment of its first Brazilian plant, in Curitiba (PR).
However, since the 30s, Volvo trucks and buses have
contributed to building the recent history of the Brazilian
nation. Currently, Volvo has two industrial units in Brazil: in
Curitiba (PR) and in Pederneiras (SP). Volvo do Brasil is also
responsible for all the Group’s business in all South America.
Volvo DO Brasil:
10
30 years making the country go round
1111
Main figures for Volvo do Brasil in 2007
3.103
employees
3,6
Revenue of
R$ 3.6 billion
12
The Curitiba (PR) plant manufactures
heavy and semi-heavy trucks and bus
chassis. The Volvo plant occupies a lot of
1.3 million square meters,
with a building area of 96 thousand
square meters, and employs 2.409
employees. The same premises
are the venue for a modern Component
150 thousand
Distribution Center holding a full inventory
Over 150 thousand
vehicles produced
and sold in Brazil
since 1977
every Volvo brand product.
with over 60
thousand parts for
is in a lot with 430
thousand
square meters, with a building area of
41 thousand square meters,
and employs 694 employees.
In Rio de Janeiro (RJ), Volvo Penta
imports and sells maritime engines for
both, leisure and commercial applications
or services like industrial motors for
different applications, such as, for
example, generator groups. Located in
Curitiba (PR), Volvo Financial Services is
The Center operates 24 X 7 and
responsible for the Volvo Financing (Brazil)
addresses all of South America.
operations, and for the Consortium Volvo,
Pederneiras (SP) is the venue of the
for Volvo Leasing and Volvo Insurance.
construction equipment manufacture plant,
The company works in tune with the other
where articulated haulers, wheel loaders,
business units in offering clients integrated
skid steers, motor graders and excavators
solutions for the purchase and protection
are built. Volvo Construction Equipment
of their Volvo products.
Evolution of Brazilian Production
curitiba | PR
Product 2005
2006
2007
Heavy-duty trucks (CBU)
6.488
 6.013
7.099
Heavy-duty trucks (CKD)* 1.800
0
0
Semi-heavy trucks 1.842
 2.258
3.515
Bus chassis (CBU)
2.006
 1.003
1.205
Bus chassis (CKD)
81
    135
76
Painted cabs
9.492
 9.378
17.389
Engines
8.864
 6.583
7.810
Engine blocks
19.520
 9.967
13.345
CBU: complete vehicle | CKD: remittance of parts for vehicles assembled at the destination
*Reduction in production of heavy-truck CKD units in 2007 was due to exchange rate
variation, rendering truck exports to Iran unfeasible. This Market was then supplied by other
units of the Volvo Group.
pederneiras | SP
Product
2005
2006
2007
Wheel loaders
851
840
802
Articulate haulers
624
770
819
Motor-graders
80
97
276
Skid steers* -
20
738
Excavators**
Wheel loader chassis –
exports
Axles -
137
284
1.484
1.637
1.765
306
4.654
4.538
*Production started in December 2006 | ** Beginning in August 2006.
13
A Story Reinforced by Values
“The Volvo Way”
RESPECTFORPEOPLEWORKINFAVOROFTHETEAMVALUESCORPORATECULTUREFORMOFWORKDIVERSIY
All around the world, respect
for people and work in favor of the team are the foundation for the work environment at
Volvo. These principles are consolidated in “The Volvo Way” which discloses the values, corporate culture, form of
working and also includes contemporary themes like diversity in gender, race and culture. Created in 1998 and translated into 11
languages, the document is continually up-dated and distributed to all employees of the Volvo Group, who are stimulated to discuss its
content with their colleagues and immediate managers.
Our MISSION
Our VISION
In creating value for our clients, we also create value for our
To be recognized as world leading provider of commercial
shareholders. We use our knowledge to develop transport
transportation solutions.
solutions for exacting clients in selected sectors, with superior
levels of quality, safety and respect for the environment. We work
with energy, passion and respect for people.
Our OBJECTIVE
Our CULTURE
To be number one in brand image and customer satisfaction.
Within the Volvo Group – with our strategies, brands, national
Feature sustainable profitability above the market average. To
cultures and different perspectives – we have the ambition
be the first or second in size or to display higher growth rates.
of creating a competitive and attractive culture, based on the
principles of “The Volvo Way”.
Our VALUES
How we WORK
Quality, Safety and Respect for the Environment are our core
Focus on the client / Open dialog / Corporate spirit / Teamwork /
Corporate Values, established by our founders in 1927. Our
Leadership / Energy / Passion and respect for people
operations must always be based on our concern for people.
From discourse to ACTION
Gaining the WORLD’s trust
We have to be entrepreneurial, to be qualified to move from
Our behavior as individuals and as organization ensures and emphasizes our
discourse into action and to progress more quickly than our
values. Acting in tune with our values and principles, we contribute to affirming
competition. This requires capability to quantify, measure and
the corporate credibility of the Volvo Group and to preserving our tradition in
provide.
social and environmental responsibility. Our ethic guidelines, outlined in the
Conduct Manual, encompass the fundamental entrepreneurial principles and
respect for human rights as stated in the UN declarations.
17
Corporate values guide the story of
Volvo in the world and in Brazil
The story of the Volvo Group started in
1927, when the first car was manufactured
in Sweden. The difficulty in traveling on
Swedish roads during the long and harsh
winters motivated the founders of the
group, Assar Gabrielson and Gustaf Larson,
to develop vehicle with superior durability
and quality that ended by conquering the
market.
In celebrating 80
years of existence and
30 years of activities in Brazil,
the Volvo Group is proud to have its
history base don three corporate values:
quality, safety and respect
for the environment.
The first truck manufactured by Volvo,
in 1928, output 28 horse power and
carried 1.5 tons.
18
Quality is linked to offering
products that benefit
QUALITY
consumers and society as a
whole
SAFETY
Safety involves minimizing risks
and preventing accidents
Respect for the environment
expresses the Volvo Group’s
Our corporate values also
commitment in favor of
developing less polluting
vehicles and reducing
the environmental impact
The ENVIRONMENT
provide a sound foundation
for Volvo to perform its role
of corporate citizen
generated by its units
19
Volvo’s socio-environmental trajectory in Brazil
Inauguration of the plant
in Pederneiras (SP), still
as Clark Equipment S.A.
Volvo is established
in Sweden by Assar
Gabrielson and Gustaf
Larson.
1927
1934
1975
1977
First operations of
Establishment of Volvo do
Volvo in Brazil
Brasil Veículos Ltda. and
of Volvo Penta in Rio de
Janeiro (RJ).
20
Beginning of the
Inauguration of the Curitiba
construction in
plant and beginning of
Curitiba (PR) of Volvo
truck production in Brazil.
in Brazil’s first plant,
First SIPAT (Internal Work
which featured the
Accident Prevention
first industrial effluent
Week).
treatment station of
Establishment of the Viking
the Industrial District of
Association, geared to
Curitiba (CIC).
offering leisure, cultural
Launch of the “O
and sporting activities
Viking” newsletter,
to employees and their
first employee
families.
communication vehicle.
1978
1979
1980
1981
Beginning of production
Creation of the Idea Bank,
of buses in Brazil.
pioneer experience in
Appointment of first
dealerships.
Creation of IAPC
(Internal Accident
Prevention Commission).
a model of participant
management.
Implementation of VOAR
(Volvo Fast Service),
offering after-sales services
to clients, which would
later become a milestone
in the Brazilian automotive
industry.
21
Launch of the “Eu
Rodo” magazine,
turned to clients
and suppliers.
Volvo receives the
Acquisition of the
Public Opinion
Michigan brand, changing
Award with the
the denomination from
“Battle of the
Equipments Clark Ltd. to
Heavies”.
Michigan Machines and
Equipments Ltd.
1982
1983
1986
Launch of the Volvo
Implementation of the
Quality Program.
Welcome Program to
Fire Brigade is
established.
22
1985
receive the families of
employees at the plant.
Launch of the Volvo
Highway Safety Program,
as a celebration of the
10th anniversary of Volvo
in Brazil. This was the birth
of the embryo of the Volvo
Traffic Safety Program
(PVST).
Establishment of the
Acquisition of Clark
Solidarity Foundation,
Michigan Machine and
geared to addressing
Equipment by the Volvo
children and teenagers in
Group, and receiving
social risk situation. The
the name VME Brasil
Project was conceived by
Equipamentos Ltda.
employees in Brazil and in
Sweden.
1987
1988
1989
1990
Beginning of activities of
The Volvo Traffic Safety
the Plant Commission,
Program is awarded the
a pioneer initiative
IPRA prize, given with world
in Paraná, that gives
scope by the International
incentives for employees
Public Relations
to participate in the
Association.
management of the
company.
23
Implementation of
Vikingprev, supplementary
pension plan for
employees.
Award the Brazil Grand
Prize by ABERJE
(Brazilian Association of
Volvo is awarded
Corporate Communication)
the Gazeta Mercantil
for excellence in
Environmental Award.
communication.
1992
1993
1994
1995
Establishment of Volvo
Volvo becomes one of the
Serviços Financeiros,
first companies in Brazil
current Volvo Financial
to implement a system for
Services.
participation in company
results for its employees
and to reduce the work day
of hour-wage staff to 40
hours a week.
VME Equipments
Ltd. becomes Volvo
Construction Equipments
Ltd.
24
Achievement of ISO 9001
certification.
By decision of employees,
smoking is banned from
Incorporation of Volvo
the company facilities.
Construction Equipments and
Smoking areas are defined
Volvo Penta to Volvo do Brasil
for smokers.
Veículos Ltda.
Launch of Volvo Leasing.
1996
1997
The pilot group for selfmanaged companies
is formed, through
which employees
start participating in
managing productive
processes.
1999
2000
Certification of the Curitiba plant
for the ISO 14001 standard.
Beginning of the Ecology Caravan,
an environmental Project focusing
on raising the awareness of society
and, in particular, of truck drivers
in connection with wild animal
trafficking in Brazil, in addition
to other environmental themes
like responsible consumption of
water and care when traveling with
hazardous loads in watershed areas.
The “O Viking” magazine receives
the national prize for in-house
circulation publication by ABERJE
(Brazilian Association of Corporate
Communication).
25
The Volvo Delivery Center (CEV) starts
to operate in qualifying truck drivers on
their vehicles’ technical aspects as well
as safe driving.
The Pederneiras plant is ISO 14.001
certified.
The Ecology Caravan Project is
recognized at both international and
Volvo starts to support the
national levels, receiving the IPRA
ProLago do Iraí Project
prize, given by the International Public
to raise the awareness of
Relations Association, the national prize
profissional drivers carrying
given by ABERJE (Brazilian Association
hazardous loads in relation
of Corporate Communication) in the
to the risk of accidents.
community projects class and the stand
The support was given up
out prize for marketing given by ABMN
to 2005, when the project
(Brazilian Association of Marketing and
came to an end.
Business).
2001
2002
2004
The Project Getting About,
Volvo do Brasil receives
part of the Volvo Traffic Safety
the FAE/FIEP Prize for
Program (PVST), receives the
Social Responsibility and
national prize given by ABERJE
the Volvo Traffic Safety
(Brazilian Association of
Program receives the Zilda
Corporate Communication) in the
Arns Social Responsibility
community project class.
Prize granted by FIEP
The Ecology Caravan Project
receives the environment
Expression Award in the ecology
marketing class.
26
2003
(Federation of Industries of
the State of Paraná).
In the same publication,
Volvo is appointed the
best company in the
area of health and the
For the first time, Volvo
5th best company to
participates in the survey
work in Brazil. The Volvo
run by Guia EXAME /
Environmental Center is
VOCÊ S/A., which elects
opened in Curitiba (PR)
the best companies to
work, and was ranked
Volvo and Sustainable
among the 150 best.
Development
2005
2006
2007
The company was national standout
in the Guia EXAME / VOCÊ S/A.
for its practices in the area of
health, that bring direct benefits to
employees and their dependents.
Seven Corporate SocioEnvironmental Responsibility
practices were stand outs in the
Guia Exame of Good Citizenship: the
Code of Conduct, the Volvo Quality
of Life Program, the Volvo Education
Program, the Volvo Traffic Safety
Program, the Tansitando Project
and the solid waste management
and optimization of consumption of
energy and water program.
27
Volvo and Sustainable Development
“Sustainable development is integrated to the daily
operations of the Volvo Group. The organization’s
business strategy includes long term economic,
environmental and social targets”.
Leif Johansson
President and CEO of the Volvo Group
30
For Volvo, sustainability stems from shared values and principles that lead to the ongoing
enhancement of its activity, driven by economic, social equality and environmental
responsibility results. In this sense, sustainable development is a fundamental prerequisite for the organization to add value for clients and shareholders and achieving long
term positive and differentiated results. In all 180 countries where it acts, Volvo is part of
the lives of millions of people and, for this reason, concentrates efforts to perform its role
of corporate citizen.
The Code of Conduct, created in 2003 and distributed to all employees, and the
Corporate Values (Quality, Safety and Respect for the Environment) constitute the pillars
of the Volvo Group’s Sustainability Policy.
Sustainability in
focus
ENVIRONMENTAL
SUSTAINABILIY
Global
Warming
GLOBAL
PARTNERSHIP
As one of the world leader organizations
in the automotive segment, the Volvo
Group decided to focus its efforts in
themes encompassing material issues in
Mobility
terms of sustainability and that are also
usually highlighted in interactions with the
Emissions
different strategic audiences (clients,
dealers, distributors, suppliers, employees,
Health
investors and society at large).
Based on these themes, The Volvo Group
chose four main sustainability-driven
Transport
Safety
Usage of Resources
strategic priorities: create value for
strategic audiences, contribute to
the climate change, develop more
efficient products, and establish solid
relations with strategic audiences.
Traffic Safety
31
Create Value for Strategic Audiences
The development of the Volvo Group will continue to be driven by sustainable business,
in line with the core corporate values of Quality, Safety and Respect for the Environment.
The organization believes that business success and sustainable development are closely
connected and act as interdependent concepts. In this sense, the Volvo Group wishes to
achieve a growth rate of, at least, 10% a year and a minimum operational margin in
industrial activities of 7%.
2007. A year of positive results
The Volvo Group’s global sales grew 10%
trucks sold in Latin America milestone
Volvo Financial Services Latin America
and the operational income recorded
– 7.9 thousand units in Brazil alone – a
also had a good result in 2007, with
a 9% increment. The organization
result 50% superior to the 5.1 thousand
US$ 1.3 billion in assets, US$ 400
believes that investments in research and
vehicles sold in the country in 2006. The
million in financing operations and US$
development associated to the offering
Volvo VM alone had a sales performance
47 million in insurance premiums. Volvo
of a broad and modern range of solutions
104% superior to the same period in
Construction Equipment Latin America
are vital in achieving favorable economic
2006. Volvo Bus Latin America increased
booked record sales in 2007: 2504 units
performance from short, medium and
its share of the export markets of South
in the continent and 1017 in Brazil. Sales
long term perspectives. In this sense, the
America from 23% to 26%. Close to 1.2
in the South American continent grew
company invested 3.9% of the net result
thousand buses were sold in Brazil and
74% in the period, jumping from 1436
of its sales in research and development.
the remainder in the other markets where
units in 2006 to 2504 machines in 2007.
Thanks to the profitability of the Volvo
it acts.
In Brazil alone, sales grew 57%.
Net sales of the Volvo Group
(in billions of Swedish Krona - SEK)
Operational revenue of the Volvo Group
(in billions of Swedish Krona - SEK)
Group in 2007, SEK 450 M in the year’s
gains were allocated to the Group’s
employee profit sharing program.
More information about the results of the
Volvo Group can be found at: http://
www.volvo.com/group/global/
en-gb/investors/reports/annual_
reports/annual_ report_2007.htm
In Brazil, Volvo carried on with the
sequence of positive results recorded in
previous exercises.
With a revenue of R$ 3.6 billion, Volvo
closed 2007 exceeding the 10 thousand
32
03
04
05
06
07
183 211 241 259 285
03
04
05
06
07
2.5 14.7 18.2 20.4 22.2
Contribute to the Climate Challenge
Global warming and its impact on the
climate are one of modern society’s
main socio-environmental challenges.
The Volvo Group is committed to
contributing for alleviating these
effects, working on two fronts: targeting
reduction of energy consumption
in productive activities, as well as
developing products with higher energy
efficiency, fueled by renewable fuels.
The world’s first carbon dioxide free
vehicle manufacture plant
The Volvo Group is currently undertaking an ambitious carbon dioxide (CO2) emission
reduction program in the Group’s plants. The targets foresee increase in carbon dioxide
free sources and a reduction in energy consumption per unit manufactured. In 2007, the
organization transformed the truck plant located in Ghent, Belgium, in the first CO2 free
vehicle manufacture plant. To this end, it had to increase the efficiency in energy use
and replace fossil fuel energy sources by wind energy and bio-fuels. The very successful
experience is being extended to the plants of Tuve and Umea, both in Sweden.
Volvo do Brasil is in full alignment with the Volvo Group’s reduction in CO2 emissions
program. In the plant located in Curitiba (PR), the reduction rate has already exceeded
15% per unit manufactured. In addition to this, the unit has also managed to use the
energy generated in the assembly line and in the engine plant in other activities in the
plant.
33
Develop More Efficient Products
is geared to creating solutions that add
Hybrid engine: fuel economy and low
CO2 emissions
as much value as possible from the
Volvo has developed a hybrid solution for heavy duty vehicles combining a
standpoint of sustainability.
diesel engine with an electric motor. The truck can only start from standing
The Volvo Group’s product, service and
logistics solutions development process
still using electric power, which allows lower fuel consumption, reduced
emissions and low noise levels
Results are already quite promising. Calculations indicate that fuel savings can
reach up to 35%, with the corresponding reduction in environmental impact.
34
Establish Solid Relationships with Strategic Audiences
A process that enables solid
relationships with strategic audiences is
fundamental in developing sustainable
Volvo elected fifth “best company to
work” in Brazil
business. The Volvo Group is aware
In 2007, Volvo was considered the fifth best company to work in the country, the best
of the importance of establishing
in health and the best in the Brazilian automotive sector in the survey carried out by
partnerships based on ethics, on
“Exame” and “Você S.A.”. Volvo’s final score – known as the “satisfaction at work
transparency and on dialog, using as a
index” – was of 86,6. This was the first time that Volvo appears among the ten best
foundation the corporate vision, values
companies to work in Brazil in the study that is considered the most in-depth study in
and culture.
corporate work environment, run by Editora Abril for 11 consecutive years.
35
Public Commitments
Global Compact and the millennium goals
The Volvo Group is a signatory of the Global Compact created by the United Nations (UN)
to disseminate principles in connection to the four areas: Human Rights, Rights of Workers,
Environmental Protection and Anti-corruption.
The organization also endeavors to contribute for Brazil to meet the Millennium Development Goals
formalized in the Millennium Declaration, an initiative by the UN. Through them, the 189 signatory
countries commit to achieving by 2015 the minimum conditions for sustainable development,
consolidated in eight major objectives.
36
END POVERTY
AND HUNGER
UNIVERSAL
EDUCATION
GENDER
EQUALITY
CHILD
HEALTH
MATERNAL
HEALTH
COMBAT
HIV/AIDS
ENVIRONMENTAL
SUSTAINABILIY
GLOBAL
PARTNERSHIP
Prizes and Recognition
International
National
Dow Jones Sustainability Index
Brazil most admired truck manufacturer
For the sixth consecutive year, the Volvo Group was well positioned
on the New York Stock Exchange’s Dow Jones Sustainability
Index, with stand out for the areas of environment and corporate
governance.
Volvo was recognized as Brazil’s most admired truck
manufacturers, according to the survey “Brazil’s Most Admired
Companies”, run by the Carta Capital magazine together with
the TNS InterScience institute. The choice of the most admired
is made by way of interviews with executives from the largest
Globe Forum
companies installed in the country.
Globe Forum undertook a survey in relation to the corporate social
responsibility practices among 67 Swedish companies listed on the
Stockholm Stock Exchange (OMX Nordic Exchange). The Volvo
Group was the runner up with 38 points out of a possible 40.
Regional winner of the SESI Quality at Work Prize
Among the south region’s large companies, Volvo was awarded
the SESI Quality at Work Prize (PSQT). The prize is an initiative
by Brazilian industrialists, developed by the Social Service of
Folksam Index
Industry (SESI), with the objective of promoting corporate social
The Volvo Group also occupies a stand out position on the Swedish
responsibility and publicly recognize the effort made by the
market for corporate social responsibility, according to the survey
entrepreneurial class in adopting measures that ensure quality of
carried out by the insurance company Folksam. In the human
life for their employees. Companies are evaluated in the areas of
rights category, the organization received honorable mention.
People Management System; Education and Development; Quality
of Life and Socio-environmental.
One of the 10 best companies to work in Brazil
In 2007, Volvo was considered the fifth best company to work
in the Country, the best in health and the best in the Brazilian
automotive sector, in a survey undertaken by “Exame” and “Você
S.A.” magazines.
37
Strategy and Management
40
Since 2003, Volvo do Brasil has adopted the Excellence in Management Model (MEG)
developed by the National Quality Foundation (FNQ), a Brazilian institution, not for profit, that
for 15 years has dedicated its activities to studying, debating and disseminating excellence
in business management. MEG looks at the organization in a broad and integrated way,
including staff, clients, suppliers, dealerships, society, the environment, processes and results.
Volvo adopted this model with the objective of incorporating world class management
practices and continually evolve towards excellence in management.
Corporate governance: transparence
and credibility in management
For the Volvo Group, a sound and structured corporate
governance system is fundamental in establishing trust-based
relationships with all its strategic audiences.
Volvo’s governance system in Brazil, as well as in the Group’s
other units, has structures and policies directed by the “The Volvo
Way”, which summarizes the company’s business philosophy and
is characterized by its transparence, reliability and ethical values.
The values and principles that drive corporate governance at Volvo
are reinforced by area-specific strategic policies in the areas of
electronic address: www.volvo.com.br
The Management Team is the highest level governance
entity within the organization in Brazil. Its current membership is
comprised of the president and CEO, Tommy Svensson, who also
has the function of Commercial Director for Trucks, and another
seven directors representing the areas of Finances, Information
Technology (IT), Human Resources & Corporate Affairs, Industrial,
Commercial Buses, Commercial Construction Equipment, Volvo
Quality, the Environment, the Work Environment and the
Penta, Construction Equipment Industrial and Volvo Financial
Conduct Manual.
Services. This group works in line with the six representatives
In tune with the corporate values, all Group units feature area
of the business units and areas, which altogether comprise the
management functions for Quality, Safety and the Environment,
Extended Management Team: Volvo 3P, Powertrain, Volvo
that are linked to a World Council that provides consultative,
Parts, Strategic Planning and Product Management, Information
technical and strategic support. Addressing the corporate values in
Technology and Quality and Technical Support. Through its
all its activities is one of responsibilities of every Volvo employee.
monthly meetings, this forum defines the execution of the
The Volvo Group’s Code of Conduct can be accessed in the
business’s operations and undertakes strategic reviews.
41
The directive committee is supported by a number of
auxiliary committees, which address the organization’s
strategic, tactical and operational issues, and have systematic
meetings. According to the action required, specific tracking
and follow up mechanisms are established for the next
meetings, and specific action plans are created, clearly
defining deadlines and attributing responsibilities.
Steering Group
for Excellence Councils
Structured in 2003, the Council is currently made up
of nine Councils and ten Sub-councils, covering all the
Product Quality Council
Formed by the President and the Directors of the divisions
items of the Excellence in Management Model (MEG)
of the National Quality Foundation.
linked to the product, with a monthly meeting schedule to
track Volvo do Brasil’s product projects on the market. The
Council has power of decision for both, projects underway
and quality indicators, such as: warranty costs, time spent in
solving quality problems and following up on the progress of
campaigns.
Management Systems Council
The President, Directors, Steering Council
Representatives and eventual guests participate in
this committee.
Meetings are held twice a year and focus on dealing
Product Safety Committee
Formed by the President, Directors and people
responsible for the Volvo 3P, Powertrain and
Quality and Technical Support areas. The
Council’s objective is to analyze and decide on
product safety related issued involving market
and/or customer communication.
42
with critical analysis of Management Systems.
43
Active Dialog with Strategic Audiences
45
Aware that managing its relationship
relationship and projects in relation to each
network is essential in growing with
audience. A few actions, resulting from
sustainability, the Volvo Group endeavors
the outcomes of this survey, have already
to maintain an ongoing and transparent
been started or planned for 2008, such
dialog with its strategic audiences
as: promoting higher involvement of the
(stakeholders) in different contexts and
Volvo dealership and distributor network in
situations.
socio-environmental programs, including in
In Brazil, Volvo’s main stakeholders are
its employees, clients, suppliers, dealer,
distributor and importer networks,
government and business institutions
representatives, the communities around
its plants and society in general.
In 2007, the Brazilian unit started a
structured process of stakeholder dialog in
order to assess its image and actuation in
the socio-environmental area. A survey was
carried out with the organization’s strategic
audiences - employees, surrounding
communities, dealership and distributor
network, suppliers, clients (carrier
operation owners and professional drivers),
authorities, celebrities and the press.
46
the Volvo Traffic Safety Programs themes
driven to passenger and freight carrying
activities and increasing disclosure of
Volvo’s activities in the socio-environmental
area to the supplier and client audiences.
The survey also pointed out that a few
audiences (in particular employees
and surrounding communities) have
an excellent image and high level of
recognition for the company’s socioenvironmental programs and actions
and have a good satisfaction index in
connection to those programs that benefit
them directly. Learn more about this survey
by accessing the electronic version of this
report: www.volvo.com.br. Since it knows
this dialog process is dynamic and requires
This work provided Volvo with important
ongoing evolution, Volvo is committed
information in connection with its
to continually enhancing its processes
positioning, and opportunities and
in communication and interaction with
challenges in connection communication,
strategic audiences.
Clients
Operating in a number of different business segments and in every
reformulation, manufacture and sale of its products and services to
continent, it is fundamental for the Volvo Group to know identify,
its clients.
analyze and understand the needs and expectations of its clients
Everywhere in the world, the Volvo Group works under the concept
and the markets it acts. Only in this way, can the organization draft
of offering complete solutions in integration with its clients,
customized solutions and with potential to add high value to the
including support and service before, during and after the sale
business. The principles of sustainable development and the Volvo
of any of its products. This service goes far beyond technical
Group’s corporate values (Quality, Safety and Respect for the
and training solutions, also including insurance, financing and
Environment) are considered important dimensions in the concept,
Consortium services.
Enhancing customer
knowledge
In Brazil, Volvo carries out an intensive
In recent years, the level of satisfaction has
X-ray of Carriers
customer survey effort with current,
remained above 90%.
With the growth in share of semi-heavy
With the objective of assessing the
trucks on the market, Volvo decided to
potential and former clients, targeting
qualifying its products and services.
perception of the Volvo in Brazil and
In this sense, the Customer Satisfaction
the level of knowledge of its clients in
Survey is the standout, with the objective
relation to its products and services, the
of evaluating the satisfaction of the current
organization undertakes, at every two years,
clients and is undertaken annually with a
a survey with a sample of about 400 people
sample of 1000 individuals who purchased
involved directly in the decision to purchase
their Volvo trucks in the last 12 months. The
process. The data, surveyed in 2007,
construction equipment area carries out a
point to Volvo still being well positioned
monthly survey with clients who recently
as leader in Safety and in environmental
purchased new equipment as well as those
care. In addition, by way of “Customer
having equipment with a little over one year
Clinics”, where construction equipment
use. On average, close to 100 clients are
clients receive training and tips, Volvo CE’s
approached each month with questions
team obtains valuable information about
dealing with their level of satisfaction with
improvement opport unities for its products
the company and its products and services.
and services.
invest in an in-depth survey to learn
more about the profile of this customer
segment. 360 carriers who use semiheavy trucks were heard, both owners
and not owners of Volvo vehicles. Semiheavy customers are autonomous and
small fleet owners, with up to four trucks.
Young, traditionalists, well informed,
married and with children, who value
their families highly. When they are not
with their families, they invest their time
in caring for their trucks. Based on this
survey, Volvo has promoted significant
changes in its communication process and
relationship with this customer group.
47
Product development
in tune with clients
Volvo’s product development process is marked by customer survey driving
the entire cycle: from project to the final solution.
In this sense, the new products undergo a validation stage with clients, who
are incentivized to express their opinions, positive or negative, in connection
with the prototype.
Between six and twelve months after the product launch, Volvo usually
contacts users by way of a survey called “Radar” to learn about the
performance and any improvement opportunities.
New solutions launched by Volvo in 2007
48
In 2007, Volvo launched new solutions in a number of segments
engine segment, the company introduced novelties both in the work
of activity. In the bus area, the new coach chassis B12R and B9R
segment, with the launch of the D16 maritime engine with up to
were introduced on the market, adding even more technology and
750 hp, and in the leisure boating segment, market by the triple
safety to the segment, with resources like the intelligent gearbox,
and quadruple set ups of IPS 600 (Inboard Propulsion System)
I-Shift, among others.
and IPS control joystick.
Volvo Construction Equipment also renewed and increased its line
Volvo Financial Services enhanced its range of financial solutions,
equipment by launching on the Latin American market the new “F”
placing two new products on the market: insurance financing and
line wheel loaders, the “E” line articulated haulers, and the brand’s
seasonal differentiated financing regimes.
skid steers. The “E” line articulated haulers is comprised of seven
The new insurance financing model features a number of attributes
models already recognized on the international market for their
that were customized in order to meet the needs of carriers, such as
toughness, reliability and low fuel consumption, featuring a number
insurance payments for the same period as the term of the financing
of innovations that further improve their performance – such as
contract, reduced fees and interest and other details. On the other
increased loading capacity and a new power train.
hand, Differentiated Seasonal Financing was created specially to
The skid steers are manufactured in the Pederneiras plant (SP) and
address sectors whose cash flows are highly impacted at certain
are targeted, in particular, to the segments of civil construction, mining,
times of the year, stemming from the natural business cycle, such as
agriculture, demolition, road building and public administration
harvest periods. In this way, clients can alternate periods of higher
authorities. In the area of power generation industrial engines, Volvo
amounts installments, when they are capitalized and smaller
Penta launched the model TWD 1643GE, a powerful, compact,
installments when cash flow is at an ebb due to the seasonality of
fuel efficient solution with excellent performance. In the maritime
the business.
Communication and relationship
Volvo’s communication policy prizes for clarity and transparence in promoting its products and attributes. Since 2005, the company
has had an active Communication and Brand Management Committee comprised of representatives of the Corporate Communication,
Marketing, Volvo CE, Volvo Financial Services, After-Sales and procurement – NAP sectors. In its meetings, this work group evaluates
whether the advertising messages to be disclosed are in agreement with the organization’s guidelines and principles.
Volvo values long term partnerships with its clients and deploys a number of
communication channels and strategies to strengthen these alliances and
relationships. Among the collective media, the stand out is the Eu Rodo magazine,
which deals with themes linked to the universe of all clients of Volvo do Brasil
companies, and the Volvo Spirit Magazine, directed at the construction equipment
segment.
In its every area of activity, like trucks and buses, construction equipment, maritime
and industrial engines, Volvo participates in the sector’s main trade fairs and
exhibitions, in addition to promoting meetings and seminars on relevant aspects
of the transportation market as well as themes linked to safety and environmental
conservation.
In addition to this, Volvo offers its clients structured, guided visitation programs to its
plant facilities. Volvo Financial Services, in the consortium meetings held in 2007,
received over 2000 clients who also visited the plant in Curitiba (PR). On Customer
Day, clients and prospects from the construction equipment area participated in
machine demo events, including test-drives and visits to the plant held at the Volvo
Construction Equipment Customer Center, located in Curitiba (PR). Volvo CE also
usually puts on a machine show featuring its entire product line for a public coming
from all over Latin America.
49
Every driver to go through the Volvo Delivery Center (CEV), in Curitiba (PR), receives a
Volvo driver’s license. On conclusion of each of the four training modules offered – Driver
Training, 4-Week Service Review, Economic Driving and Safe Driving – they receive a
seal of participation. When they conclude the full program, their are eligible for a 5%
discount on insurance for the truck.
In 2008, Volvo will offer one of its clients an innovative and
differentiated Driver Development Program.
On purchasing a Volvo product, in addition to the afore
Using a differentiated teaching methodology, the training
mentioned training, clients receive the Drivers Manual,
event will link technical knowledge about the vehicle to the
containing all the vehicle’s technical features, in addition
development of safe driving behaviors in the profession’s
to guidance in using them and maintenance at the dealer
daily activities. Another Volvo benefit for its clients and, in
network. The manual also deals with environmental issues
particular, to the cause of safety in the country. Currently, 4
in connection to the disposal of vehicle components and
thousand professional drivers die in traffic accidents in Brazil
safety issues in connection with driving and maintenance.
and approximately 90% of their causes are behavior-based.
The Manual is continually up-dated, like the other Volvo
communication vehicles.
Volvo Alliance. Creating closer relationships.
In 2007, Volvo created an innovative relationship program with carriers
and their wives. Called the Volvo Alliance, the program’s objective is
valuing the relationship between Volvo and its clients and between them
and their wives.
Visitors are carefully selected based on vehicle purchase frequency, the
after-sales usage of the Volvo dealer net and business with Volvo Financial
Services. Each event brings together 25 couples, who take part in an
intensive program that, in addition to the visit to the Curitiba plant (PR),
includes the Volvo Environmental Center and a city tour of the city’s main
tourist attractions.
50
Excellence in customer service
Volvo provides its consumers and clients easy access to its customer services, trying to
quickly solve their demands and guiding them on the procedures to be adopted.
Volvo clients count on support from three service channels, structured into a Program
called Volvo Action Services (VAS):
1. Volvo Fast Service - (VOAR): supported by the leading in
Financial Services count on support from two service
tecnology tools, bilingual staff, qualified in mechatronics and broad
channels:
knowledge of the Volvo product suite, the service is available 24 x
7 to ensure ready service for drivers of Volvo buses and trucks in
Brazil and the other countries of the Mercosul.
Telephones: Brazil: 0800 416161| Chile: 0800 646 815
Peru: 0800 53386 | Uruguay: 000 405 5125
2. Technical Support: offers support services in connection
to after-sales tools (IMPACT, VCADS Pro, Trip Manager,
VOSP, Volvo Tech Tool, Volvo Standard Time) to clients and
mechatronics of the Volvo Dealer Net.
1. Service Center: customer service and information in
connection to consortium, insurance, leasing and financing. Offers
24 X 7 service for cover holders. Telephone: 0800 413033
2. Ombudsman: In October 2007, Volvo Financial Services
implemented its Ombudsman service, opening an additional
customer service channel. The Ombudsman acts as an additional
service option for customers to resort to, in the event any of their
requests have not been satisfactorily addressed through the
other contact channels. Complaints and suggestions are formally
3. Volvo Direct Line (VDL): qualified to provide
information, receive criticism and suggestions from
both, clients and the community at large.
Telephones: 0800 411050 (for Volvo Trucks,
Volvo Buses and Volvo CE) and 0800
418485 (for Volvo Penta).
recorded and a response given within a maximum of 10 days. The
survey of facts and conclusions take place with impartiality and
transparence, respecting the rights of consumers focusing on the
improvement of processes and services.
Telephone: 0800 645 5554 | E-mail: [email protected]
Address: Avenida Juscelino K. de Oliveira, 2600
81260-900 | Curitiba | PR
Operation: Monday through Friday,
Clients of Volvo
from 9 am to 5 pm (Brasília time).
51
Telephone numbers of the main Volvo service channels
2005
2006
77.646
16.890
Volvo Fast Service
(VOAR)
2007
82.622
10.873
29.693
8.553
Technical Support
94.771
10.587
31.695
Volvo Direct Line
(LDV)
8.863
7.557
53.520
Volvo Financial
Services Support
Volvo promotes ongoing training for its
professionals in customer service for a
relationship of respect for consumers
recognizing failures and acting speedily in
solving problems. The company has a formal
consumer privacy protection policy.
Consumers service centers are important
sources of information about eventual
problems involving Volvo products and
services. There are processes implemented in
order to identify the causes for these failures
and use the information received in enhancing
the organization’s products and services.
52
Suppliers
In Brazil, Volvo operates with close to
commitments as well as human rights and
In this sense, in 2007 the following actions
1800 registered local suppliers, including
non-discrimination.
were carried out geared to the development
micro, small, medium and large companies.
These are segmented into two classes:
suppliers of automotive goods and products
(supplying directly to the production
area) and suppliers of non-automotive
goods and products (addressing of the
demands of the organization as well as
acquisition of machinery and equipment,
services, office supplies, cleaning and
communication services, among others).
Volvo’s relationship with its suppliers is
based on ethics and professionalism, in
accordance to the corporate values and
the Group’s Code of Conduct. Volvo offers
democratic and transparent access to the
companies that wish to become suppliers to
the organization.
Volvo has a structured supplier
of suppliers at Volvo:
evaluation process called at the Supplier
• Staff qualification workshops with
Evaluation Model to measure the level
employees from a suppliers with the
to which suppliers address the company
objective of improving processes, reducing
requirements, as well as qualifying potential
costs and introducing Volvo Production
suppliers. Through these, items such as:
System (VPS) tools and methodologies.
company profile, business management,
logistics, product development, productivity,
• Safety training.
financial health, risk management, customer
• Supplier participation in internal activities
portfolio, environmental and quality
involving labor accident prevention actions.
certification for automotive suppliers,
• Waste product recycling program with
are evaluated. Volvo targets having all
suppliers: Volvo developed, together with its
automotive suppliers ISO 14,000 certified
suppliers in the Curitiba plant, a structured
by the end of 2008. In 2007, close to 70%
process for return of product wastes, when
of all those suppliers were already certified.
company suppliers have safe procedures
Volvo’s strategic alignment with its main
for their treatment.
automotive suppliers is performed by way
• Volvo Logistics promoted a training event
Since 2004, both potential and current
of annual meetings (Business Review
suppliers have access to an Internet portal,
Meetings) involving executives from both
called the supplier portal, which allows
companies, where performance indicators
interested parties to register, consult
are analyzed and improvement and new
guidelines, procedures, values and policies
business opportunities are evaluated. Volvo
of the Volvo group. The supplier selection
also seeks to work online and in partnership
• Incentive to the development of local
process is carried out based on criteria that
with its suppliers simplifying and enhancing
suppliers into global partners. In 2007, 16
include the type of product and service
processes, focused on developing the entire
automotive suppliers of a Volvo do Brasil
offered (automotive or non-automotive),
chain, establishing long-term alliances that
exported their products to units of the
the financial situation of the company, its
will amplify the outcomes of the value chain.
group in other countries.
for 80 drivers of freight carriers that provide
services to the company on the home and
export markets, focusing on refresher of
safe and economic driving concept.
logistics capacity, clients and the form
that the company addresses the quality,
environmental and safety requirements.
In purchase contracts, suppliers officially
declare they are up to date with their tax,
legal, environmental, labor, occupational
health and safety, social security
Number of local automotive goods and products suppliers
270
Number of local non-automotive goods and products suppliers
1.550
Total number of suppliers of Volvo do Brasil
1.820
53
Public administration and trade institutions
GENDER
EQUALITY
ENVIRONMENTAL
SUSTAINABILIY
GLOBAL
PARTNERSHIP
Public administration and trade institutions
Ethics and transparence rule
relations with public administration
and trade institutions
Volvo stands out for the ethical and transparent position in its relationships with the
public administration and trade institutions. Based on this assumption, the company
bases its actions in compliance with the current laws and the sensible practices
accepted in the country, taking on a neutral position in the relationship with political
parties and candidates.
The Governmental and Institutional Affairs at Volvo is responsible for building and
managing the company’s relationships with authorities, celebrities, politicians and
leaderships in representative trade associations. The standards, guidelines and
policies that rule these relations are established in the Institutional Relations Policy
adopted by the company.
Support for public policies resulting in social and
environmental gains
Volvo supports the development of public policies that result in social and environmental gains for all of society,
in line with its corporate values. In this sense, since 1987 the company leads an important movement in favor
of safety in traffic through the Volvo Traffic Safety Program. With actions and encompassing information
campaigns targeted at professional drivers, students, journalists and other sectors of society, Volvo contributed
to increasing the awareness of the theme and participated in the national mobilization that culminated in the
consolidation of the new Brazilian Traffic Code in 1997.
Other examples of support to public policies are the Ecological Caravan, the Volvo Environmental Center, the
Solidarity Foundation and sponsorship for different cultural projects. These initiatives are in tune with different
policies of public interest, both in cultural and environmental issues, such as the rights of childhood and
adolescence. In addition to this since 2005 the Volvo participates in the Federal Government’s Digital Inclusion
Program by donating second-hand computers. In 2007, due to this participation, Volvo received from the
Federal Government the specials Zero Hunger Certificate.
54
Promoting local development
Contribute to the development of the cities where it acts is also part of the Volvo group’s business principles.
In 1977, when setting up its first Brazilian plant outside of the Rio de Janeiro – São Paulo axis, in the city of
Curitiba, the Group gave a decisive impulse towards the creation of an important automotive hub for the country,
which currently groups several industries and generates a economic development and thousands of jobs. Volvo
has a historical participation in the development of Curitiba’s urban transportation system, considered a world
reference in terms of intelligent displacement. The partnership with the City Hall gave rise to the BRT system
(Bus Rapid Transit), that ensures effective and sustainable urban transportation with a reduction in the number of
traffic accidents and increased air quality, incorporating in its solutions modern, high-capacity buses -- as is the
case of the bi-articulated conceived and produced by Volvo do Brasil and operating on exclusive express lanes.
Active participation in
trade associations
Volvo do Brasil maintains a close on the relationship with
a number of trade associations that act, both at regional
and national levels. The positions and propositions of the
company are expressed clearly, objectively and based on
its values and principles. Volvo integrates the affiliation
of 31 trade associations in Brazil. Its executives take
on leadership positions in a number of them such as: for
instance, in the National Automotive Vehicles Manufacturing
Association (ANFAVEA). Where in addition to participating
actively in the theme committees, Volvo holds a vice
presidency. In the Association of the Companies of the
Industrial City of Curitiba, the company participates in the
Deliberative Council and in the State of Paraná Corporate
Citizenship Council of the Federation of Industries of the
State of Paraná, Volvo representatives act in the general
coordination of sector nuclei and occupy one of the board
positions.
55
Broad distribution network
Volvo believes that a strong and strategically
reinforced by way of ongoing investments in
placed distribution network is the best way of
the increase and modernization of facilities
ensuring quality service to its customers. In
and professional qualification.
Brazil and Latin America, the organization has
In the truck and bus area, the main project
a large network of dealers and importers of
driven to the qualification of the dealership
trucks and buses, distributors of construction
network is the “ I am 100% Volvo”. Created
equipment and authorized Volvo Penta
in 2004, the initiative works as a certification
dealerships.
program geared to excellence in management
The relationship of partnership with the
dealers and distributors is stimulated and
and in service delivery, being split into
three phases: bronze, silver and gold.
Main criteria evaluated in the “I am 100% Volvo” program
Focused on the quest for excellence
Gold
in management through the
implementation of the excellence
criteria of the National Quality
Foundation (FNQ).
Focus is on standardizing
Silver
processes, identification and
elimination of waste and in
optimizing dealership processes
with a view to increasing
productivity.
Focus on eliminating waste by
Bronze
deploying the 5S methodology in all
units comprising the
In 2007, program implementation was in the Silver stage in
most dealerships.
56
The dealer network is also stimulated to
doing its share in promoting environmental
preservation. In addition to addressing
current legislation, they are guided to
taking practical measures in ensuring
the protection of the environment and
minimizing the potential of the negative
impacts. The Volvo Environmental
Manual establishes a number of
principles associated to themes such
workshops using a school-van.
the values, principles and institutional
In addition to technical training, truck and
information of Volvo Penta, such as brand
bus dealerships can count on courses
positioning, marketing strategy, customer
geared to developing commercial
relationship, among others. In a second
competencies and behaviors both for the
stage, the program goes out to the
sales and the after-market areas. Twice a
dealership worksites and prepares them
year, a Competency Development Forum
hands on to face the challenges of their
is held, an open space for dealerships and
daily activities. In 2007, 12 dealerships
Volvo to share challenges and solutions.
concluded the “One Step Further”
as: environmental licensing, atmosphere
In the construction equipment
program. In 2008, the objective is to train
pollution control, environmental control of
segment, Volvo Construction Equipment
the other 23 dealerships.
water and liquid effluents, management of
dedicated in 2007, 48 weeks of training
waste products and prevention of liabilities.
to its dealer network in Brazil and in Latin
In the social area Volvo also incentivizes
dealerships to becoming involved
in projects linked to the sustainable
development of the communities they
are inserted in. In relation to qualification
and technical training, Volvo offers its
dealerships a full range of courses
from basic mechanics to the most
sophisticated ones, such as: Advanced
Failure Diagnostics where students come
in contact with a truck that sent from the
factory, together with instructors with
The results observed on this first year
America. The courses are offered in the
point to more motivated dealerships in
Volvo CE Demonstration Center in Curitiba
better alignment with Volvo Penta and its
(PR), at the plant in Pederneiras (SP)
products.
and at the dealership facilities. In this
broad qualifying and training program the
Mechatronics Training is a standout, used
to qualify high-performance technicians.
Bus and truck dealer network
Trainees are qualified in a 12-week
Brazil: 74
immersion in products, components,
Other countries in Latin America: 60
software, tools and organizational policies.
After this qualification phase technicians
go through a further six-month period of
Volvo Construction Equipment
dealer network
evaluation, and only then receive their
Brazil: 8
certification.
Other countries in Latin America:15
are 12 training centers and in the other
In 2007, Volvo Penta launched the “One
Volvo Penta authorized
countries of the continent (Argentina,
Step Further” program with the objective
dealerships
Peru, Chile and Venezuela) there are
of enhancing its alignment with its
another four units. Volvo training events
dealerships. The program is structured in
also happen in the carrier operators own
16 hours, split in two days, which feature
strategically placed problems so that
trainees can work the out. In Brazil there
Brazil: 35
57
Internal community
END POVERTY
AND HUNGER
UNIVERSAL
EDUCATION
GENDER
EQUALITY
MATERNAL
HEALTH
COMBAT
HIV/AIDS
ENVIRONMENTAL
SUSTAINABILIY
In all the countries where it acts the Volvo Group has a culture of valuing human being
disseminated and implemented. In this way, the respect for people, energy and passion
described in “The Volvo Way” are translated into Human Resources practices and
policies for the different organizations.
Employee relations are also guided by the Conduct Manual, which clearly describes
the business, environmental and human rights principles, as well as worksite practices.
These principles, which establish the conditions to carry out the business in a
responsible and sustainable way, are based on their UN Global Compact. The Conduct
Manual is available in printed and electronic format to all employees.
In Brazil, Volvo is one of the best
companies to work
In 2007, during the 30th anniversary celebration of its
arrival in Brazil, Volvo achieved one more milestone in
its history. It was elected by the national survey of the
Exame/Você SA magazines one of the 10 Best Companies
in Brazil to Work For occupying the fifth position.
Volvo also deserved a stand out mention as the company
to offer the best quality of life to its staff, having received
the maximum score in health. In the automotive segment,
comprised of 24 manufacturers of automotive vehicles,
Volvo obtained the best positioning.
Volvo is certain that this was not a spot achievement, nor
individual, but rather the outcome of years of serious and
transparent relationship with its employees.
58
Employment generation
Volvo’s internal community in Brazil is comprised of 3103 employees, working
full time, in daily 8-hour shifts. Its staff is further comprised of 101 trainees and 64 underage learners.
In 2007, Volvo registered a record growth in contracting professionals from the market. An
intensive integration program was undertaken to insert this new contingent into the Volvo culture, its
policies, practices and benefits.
Employment generation*
*including trainees and under-age learners
2005
2006
2007
Admissions
426
284
593
Dismissals
176
214
96
Turnover
9,50%
7,78%
3,76%
Average time in company
6,87 years
5,12 years
6,64 years
Despite the Volvo’s low turnover
percentage in relation to the automotive
segment, the company has a structured
policy for dismissal of its professionals,
including the offer of an outplacement
service to support staff in administrative
and leadership positions
59
Volvo staff profile in Brazil
Note: data below include Volvo do Brasil and Volvo Financial Services companies.
Employees
2.208 (88%)
292 (12%)
2005
2005
2.500
employees
30
2.253 (88%)
2006
295 (12%)
2.548
employees
2.726 (88%)
2007
377 (12%)
3.103
employees
56
159
2006
35
56
169
Women and african descendants
Men
2007
(full and mixed origins)
Women
Special needs
29
81
217
People over the age of 50 years old
Schooling
Age range
2005
2006
2007
18 to 25 years old
382
277
427
25 to 30 years old
493
504
30 to 40 years old
940
40 to 50 years old
50 to 60 years old
Above 60
years old
2005
2006
2007
Incomplete elementary schooling
59
66
77
660
Elementary school
79
82
74
1.012
1.188
Incomplete secondary education
222
208
203
526
573
611
Secondary education
1.058
1.095
1.572
147
169
197
Incomplete graduation
233
244
234
12
13
20
Graduate level
Post graduation masters or
525
539
584
324
314
359
doctorate
60
Participant
management
Everyone committed to continually
improving the organizational climate
Volvo promotes a dynamic, democratic
Volvo values open communication with its internal audience and maintains available a
administration style that values the people
number of dialogue channels. Since 1999, the Group undertakes a yearly organizational
that comprise it. In this way, everyone
climate survey called the Volvo Group Attitude Survey (VGAS). This is a powerful tool in
shares in the responsibilities, participate in
perceiving the organizational climate that evaluates the level of satisfaction or dissatisfaction
establishing objectives and targets, debate
of employees in connection to the different aspects of the organizational reality, such as
decisions and business paths.
leadership, relationship and communication styles, professional outlook, ethical behavior in
The discussion of ideas, respect for others
addition to the application of “The Volvo Way”.
opinions and acceptance of other people’s
Employee participation is voluntary, and, in 2007, 90.5% of the employees of all Volvo
experiences - all based on an open, frank
Group units answered the questionnaires. In Brazil, in addition to making the survey
and crystal-clear dialogue, prevails.
available to all employees and promoting the disclosure of the results, Volvo promotes
workshops for discussing the results and establishing improvement plans. The starting point
is the concept that the responsibility for improving the organizational climate does not belong
only to leaders, but rather to all employees.
Survey evaluation workshops took place between April and June 2007 and involved a
total of 201 groups – supported by 110 facilitators. The overall employee satisfaction
level evolved between 2006 and 2007 from 93% to 94%. Respect, pride, targets, trust
and guidance in development were the strong points pointed out. Cooperation between
departments, planning and tracking and ease of implementation were the main opportunities
for improvement pointed out. Several recommendations were referred to senior management,
involving aspects ranging from clarification of doubts to issues involving selection and
succession processes and covenants with teaching institutions.
61
Communication as a strategic tool
Volvo believes that, when employees
containing information about family health
realize they are an important part in
and healthful practices for enhancing
the process, they work with more drive,
quality of life.
satisfaction and motivation. By way of
internal communication, the company
incentivizes the development of its
employees, freedom of expression and
strategic alignment.
of communications where a number
of corporate and internal area related
information is available. Through the
intranet, where all employees can also
Every year, Volvo shares its Business Plan
access up to date information on the
with all the staff, consolidating annual
results of the business and the monthly
objectives and establishing together
impact of these results in accomplishing
strategic guidelines and targets for the
the targets established.
coming year. There are a number of
collective channels for communication in
order to address all employees, both from
the administrative area and from the shop
floor and manufacture areas. Among
these, is the “O Viking” magazine, monthly
publication, one of the oldest in-house
publications in the country, created in
1977. The “O Viking” family also has
murals for disclosure of daily and weekly
information, the“Viking On Line”, with
spot information for the week, and the
“O Viking Especial”, published whenever
there is a need to disclose urgent or
important news. The “Viking Repórter”
uses audio-visual language to
disclose in a more in-depth way, in
special shows, issues of interest
to the organization. In addition
to the “O Viking Família”,
informative newsletter
mailed to employee homes,
62
The intranet is another effective means
In addition to the spot communication
channels, there is also a significant
number of special information newsletters
generated in support to internal
campaigns related to the environment,
traffic safety, health and other relevant
teams. A number of internal events
are also carried out as a way of
approaching topics and
issues on
education or celebration of milestones.
Examples: Labor Day, World Environment
Day, National Traffic Week, Book Day,
among others.
In addition to the collective communication
channels, staff from the manufacturing
area, organized in self-managing teams,
meet weekly with their leaders to discuss
the main themes that affected Volvo and
their work in the period.
In 2007, the company had a total of 19
self-managed teams, comprised of close
to 1250 employees, split into groups with
sizes ranging from 3 to 27 people and
organized by activities comprising the
same process. Teams are responsible
for their part in these processes and are
also autonomous in decision making
in connection to issues related to their
activities. From time to time, an employee
family members.
its spokesperson, without occupying a
At Volvo there is also a Communication
hierarchical position.
Group comprised of managers and
Volvo do Brasil’s internal
communication process is a
world reference
At the Pederneiras (SP) unit, there is
directors of the different areas in the
In 2007, the Brazilian unit of Volvo
is chosen to be presented the team as
a communication practice between
employees and leaderships implemented in
2005 and called “Birthday Meeting with the
Director”.
They are informal meetings, lasting
approximately one and a half hours, to
which all the people with birthday on that
month are invited, both from the production
and the administrative areas. At each
company. At every three months, its
consulting Tower Perris in a mapping
senior management of the company to
project of all group companies. It was
share information about results, projects,
communication within the scope of the
trends and other strategic issues that,
subsequently, will be passed on to all
employees. In the participant management
participate and discuss themes involving
process, it is possible to learn, modify,
with the director are also held with all
employees at every four months, in order
to ensure that everyone is involved in the
changes and new issues. In addition to
of a reference group comprised of 12
other multinational companies such as
Boeing, HP International Paper, Pacific
Gas & Electric, SAP and others.
appear making common objectives,
event, such as Labor Day, or the end of
individual interests. Relationships are
with employees and may even involve their
Volvo group, being positioned ahead
not. Innovation, ingenuity and pro-activity
of interest to all stakeholders, overlap
strategies, special events are scheduled
classified as the best in employee
enhance, think and act – collectively or
this, whenever there is a date or a special
the year or a presentation on Volvo global
assessment from the international
members participate in a meeting with
meeting between 60 and 80 guests
the company’s current moment. Meetings
received an extremely positive
strengthened and the cooperation spirit
becomes mandatory.
63
Ethics come into play
In 2006, Volvo do Brasil created the Ethics
Incentive to Culture sponsored by Volvo.
Committee. A channel that can be used
Comprised by a series of small scenes
by all employees wishing to log complaints,
from everyday life, the play “To be or
denouncements , doubts or suggestions
not to be: a matter of ethics” took to the
related to ethics inside the company. The
stage a new way of thinking about the
committee is formed by a group of five
people presenting the President’s office
and the human resources legal, internal
audit and plant commission areas.
Volvo do Brasil employees can contact
the Ethics Committee by way of a specific
form available in the Cultural Space, with
the assurance that their identity will be
safeguarded.
Ethics was the main theme of the opening
human values in current day. Overall, nine
performances were staged in the Regina
Vogue Theater, attended by over 1100
spectators, among employees, their family
members and the community at large.
Admission tickets were in exchange of
food products, which resulted in a tonne of
items donated to social institutions.
For 2008, the organization plans to
show of the Viking Theatre Project. In
formally involve third-party residents and
2007, the project offered theater classes
suppliers to the company with procedures
for Volvo staff and their dependents in
from the Conduct Manual, stimulating
Curitiba (PR). The initiative was made
them to practice the concepts of business
feasible by way of the Federal Law of
ethics.
Main figures for the Ethics Committee
since it was established*
Description
Total Received
Total Solved
Denouncements
18
14
Complaints 9
8
Doubts
8
8
Suggestions
-
-
Total
35*
30
*These figures cover the period between the year 2007 and the three first months of 2008.
64
Actress in a play. “To be or not to be: a matter of ethics”
Freedom of association and representation
Volvo assures its employees freedom of association. Every functional
Since 1988, the company has had a plant commission that acts as
entity is included in the scope of the collective negotiation agreements
facilitator in the negotiations between company employees and the
for the different professional classes.
Board. The commission is formed by representatives of all areas of
The company also facilitates access by trade unions to its facilities
Volvo, elected for pre-established tenures. The company assures the
in order to undertake their end activities and provision of informative
coordinator of the plant commission full period availability in carrying out
material.
his/her incumbency.
Valuing Diversity
GENDER
EQUALITY
As an international organization, present in over 180 countries, the Volvo Group is aware of the importance of cultivating differential
aspects in its employees as a source of strength and creativity for the business. Cultural diversity does not just impact internal
operations of the company but has also an impact in Volvo’s relations with its clients, suppliers, communities and other partners.
In the company’s Code Of Conduct , the organization states that all its employees must be treated in a nondiscriminatory form in terms
of gender, race, religion, age, sexual preferences, nationality, of having some sort of special needs, for their political convictions, trade
union affiliation, ethnic origins and/or social condition.
An effectively diversified company stands out from the competition and, for this reason, the group elected the theme as one of
its strategic objectives. In Brazil, the diversity programs have three main foci: increasing the number of women in
the company’s staff, affording career opportunities for people with impairments and for under-age learners.
65
Incentive to gender diversity
GENDER
EQUALITY
The participation of women in Volvo staff in Brazil has been maintained at around 12%
in the last three years. However, a number of initiatives are underway to increased his
percentage, such as, for instance, the participation of women in selection committees
and in joint work with outsourced recruiting and selection companies so that, whenever
possible, women are included in the selection processes. The organization is aware
that it acts in a sector with a high level demand for technical activities, making it is less
attractive to women.
But it is committed to change the scenario, The Volvo Group has undertaken a number
of actions in respect to the specific needs of its women staff, with investments in their
professional development and improvement in working conditions, so that, in a near
future, they will be able to take on more leadership positions in the organization.
Special support for women to
return to work after a maternity
leave
MATERNAL
HEALTH
In Brazil, Volvo started in 2007 a pilot
project for mothers to be able to return to
work, without being totally removed from
their newborn children, after the end of the
maternity leave. They still participate in the
full shift, but partially at home and partially
in the company facilities. The initiative,
which counted with the participation of two
employees, foresees a gradually growing
workload in the company facilities in the
months following the end of the maternity
leave, until the baby is one year old.
66
Inclusion of professionals with
impairments
In recent years, Volvo signed partnerships with entities like SENAI and UNILEHU (Free
University for Human Efficiency) with a view to intensifying the inclusion of professionals
with special needs in its staff. These efforts are structured in a number of different fronts:
investments in professional qualification, sensitizing employees in order to promote the
inclusion of people with impairments and adapting internal environment and processes
targeting a higher level of integration.
Added 2007 year-end, Volvo had 81 employees with some sort of impairment, even
with all these efforts, the company still has not reached the minimum quota of 5%, as
established by Brazilian legislation, but is committed to exceeding this objective.
Stimulus to young talent
Volvo will not tolerate any form of forced or compulsory work or that in any way
disrespects the rights of children, in its units, dealerships, distributors or suppliers. The
minimum employment age is the age of conclusion of schooling at the mandatory level or
as per the legislation in force.
The formation of new talents is fostered by Volvo by way of two programs: the Trainee
Program, carried out in partnership with universities and the Under-Age Learner, in
cooperation with institutions such as the Guarda Mirim of Curitiba, the ELO Environmental
and Social Support Agency and SENAI. In 2006, the company extended its Under Age
Learner Program to the areas surrounding the plant in Curitiba, to include young students
from the José Fressato school. Trainees and under-age learners receive, in addition to
the study grant, a large benefit package that includes medical and dental assistance plans,
transportation, life insurance, pharmacy aid, glasses frames and lenses aid, in addition to
Christmas baskets and access to the Viking Association.
2005
2006
2007
Trainees
105
106
101
Under-age
Learners
48
58
62
67
Compensation and recognition
Volvo has a competitive compensation system which allows it to maintain and motivate its
employees, as well as attracting new talents. Total remuneration is based on salary and
attractive benefits. In addition to the Profit And Results Share Program (PL&R), which
includes global challenges, processes, teams and individuals establishing clear rules for
the compensation and incentives.
Volvo do Brasil was one of the pioneer companies in the state of Paraná to offer its
employees a policy of participation in the results, in 1984, even before the approval of
the legislation that rules on the theme. All employees have access to the PL&R, with
exception of the sales teams, which also have a differentiated variable compensation
scheme, based on specific parameters.
Participation in Profits and Results – PL&R
Average amount per employee
Volvo do Brasil average salary
(not including leaderships)
2005: 1,7 salaries + R$ 1.900,00
2006: 1,7 salaries + R$ 2.000,00
2007: 1,7 salarioes + R$ 2.100,00 (fixed amount)
Volvo do Brasil salary average
68
2005
R$ 3.090,70
2006
R$ 3.251,65
2007
R$ 3.334,05
Recognition of talents
Specialists in people management point
understands that qualifications for each case
company undertook a number of training
out that whilst salaries and benefits are
are different and require different plans and
events through which it helps employees to
importance to the career, it is challenges
strategies.
connect PDP to PDP and their life projects.
For administrative employees the company
For the manufacture area, the appraisal
has two distinct career planning processes.
system is the individual career plan (ICP).
Since 1999, Volvo has adopted the
The first one has a short-term nature, with
Because of operating under the Self-
Competency-based Management Model as
a one-year term, being called the personal
Managed Team System, Volvo does not only
base for the development of its employees
business plan (PBP), and helps employees
analyze individuals but also their participation
in so far as concerns career and salary
to establish annual professional and
evolution, training, among others. Through it,
personal development objectives in tune
the career focus moves away from job title
with the strategies of their areas in the
to a more encompassing view focusing on
organization.
and recognition that gives drive and give
meaning to professional life.
general development opportunities within
in teams. This allows employees not to see
just themselves but to increase the scope of
their vision to include their peers, suggesting
training and improvement opportunities
for the entire group. On receiving, in an
The second process, on the other hand,
integrated and consolidated way, feedback
called the personal development plan (PDP)
from their team, employees can conciliate
Volvo has distinct career planning systems
has a 10-year term and involves long-term
their self perception to the view of their
for its employees in the administrative
career planning with access limited to the
colleagues and, in this way, draft more
and manufacturing areas, because it
individual employee. Starting in 2005, the
encompassing development plans.
the company.
Career movements
Career movements inside Volvo occur by way of internal recruitment or promotion. The
Innovative career
development project
process is carried out with a high level of transparency and everyone has access to
In 2007, Volvo carried out experimentally
the opportunities offered and to the reference information for the existing positions in
the Assessment Center Project involving three
order to be able to plan and carry out actions driven to their professional growth.
business areas (3P, Powertrain and Global
The Volvo Group also has a Global Program for identification of Successors, which is
50 people were selected, among coordinators
reviewed annually and maps out the internal talents, grouping them according to their
Manufacturing).
and potential leaders, to participate in a
competencies, profiles, development needs and career perspectives in the group.
mapping of their competencies and profiles with
As instruments of career development, the Volvo Group also offers technical training
a view to steering their careers towards a more
with duration of between three and six months in other countries. In 2007, 10
management orientated or specialist profile.
Brazilian professionals took part in initiatives of this nature. In addition to this, the
organization also fosters the participation of professionals in differentiated projects,
usually outside their areas of action, which increases their system view of the
organization.
The project resulted in a talent inventory and
opening up to participants new prospects in
their careers. In 2008, the initiative will be
extended to other areas of Volvo.
69
The Volvo benefits plan
comprise a differential factor on the market. This is a full program that includes a wide
Main benefits offered
to employees and their
dependents:
range of services in the areas of health, training and qualification, meals and social
• Medical plan
The benefits Volvo offers its employees reach far beyond legal requirements and
aspects.
• Dental plan
• Pharmacy aid
Health
• Aid for the purchase of lenses
and frames for glasses, laser heart
Volvo prioritizes the health of its employees
and dependents. In the Exame/Você
S.A. magazines, in addition to occupying
the fifth place in the overall ranking, the
Investments in health
hypermetropia correction surgeries
2005
R$ 9.945.352,85
2006
R$ 8.912.516,00
company received an honorable mention
in class Health. The company maintains a
health team in the plant facilities full time,
health and dental plans – that include
family members –, discount of 70% in
the purchase of medication, glasses
and contact lenses. In addition to these,
smoking, obesity and substance abuse
control programs are part to the benefits
offered by the company.
surgery, nearsighted, farsighted and
• Special tetanus and flu vaccines
• 24x7 urgency homecare: in case of
medical emergencies, Volvo employees
and their dependents count of the
2007
R$ 10.958.548,72
support of a specialist service that
includes ICU ambulance, doctor and
nursing staff that displace to the patient’s
home in order to service him or her.
Employee or dependents need only call in
to the company contracted to obtain the
emergency service.
Volvo has an HIV Positive Attention Policy that
establishes a fair and suitable treatment for
employees with this type of disease, preventing
discriminating them in a negative or positive way.
Among the items specified in the Policy are: the
absence of moral judgment, non-discrimination,
respect for the patient’s privacy, access to health
services offered by the company and subsidy for
medication in the same standards applied to other
diseases. Volvo also does not perform HIV testing
in admission, dismissal or periodic testing, except
upon request from the employee.
70
Training and qualification
The Corporate Education Program targets
The company offers through the Volvo
Rossetti, Ricardo Sarmento Costa, Belmiro
fostering professional and personal
Education Program (PEV) subsidies of
Castor, Lennart Borjesson, among others.
development of staff members promoting
50% for basic, secondary, post-secondary,
formal education and offering in-house courses
graduate, higher and post-graduation education
and programs with a view to developing the
(specialization, MBA, masters and doctorate
executive, systemic and integrated solutions
competencies of its staff.
programs). Volvo foster the differentiated
geared to their professional and personal
formation and critical thinking of its employees
development in four essential areas: People
by offering specific grants for the study of
Management, Business Management, Volvo
philosophy, metaphysics and classic literature.
Business Management and Management
In 2007 Volvo invested over R$ 3 million in its
training, education and development plan, which
involves both academic formation and specific
technical formation for the performance of
Learning the English and Spanish languages is
given functions. On average, each employee
also promoted with subsidies of up to 70%.
received 88 hours of training and education.
Through the Leadership Development Program,
Volvo offers, in accordance to the need of each
of Quality of Life. In the area of technical
qualification, differentiated training models
stand out, like instructors tracking assembly line
In 2007, partnerships with the main teaching
operators directly on the assembly lines and
Training events offered are of different natures,
institutions in the country created feasibility
self-instruction training, where there isn’t an
such as the Administrative Technician, Self-
for lectures given by doctors and masters in
instructor present and each student-employee
Instruction Technician, Leadership Development
the premises of the company, such as Robson
studies their modules alone, thus fostering self-
Education Programs and language programs.
Gonçalves, Adelmo Freiria, José Paschoal
development.
Profissional development,
training and education
Educational grants
Hours of trainning
for employee/year
Investment in
training, education
and development
Number
of grant
students
2005
101
h
R$ 2.121.309
209
R$ 510.000,00
2006
108
h
R$ 2.118.935
240
R$ 521.559,00
2007
88
h
R$ 3.085.922
205
R$ 494.478,00
Investment
Volvo Leadership and People
Management MBA
In 2007, the Volvo Leadership and People
Management MBA graduated its third
group. Established with the objective of
offering differentiated training for current
and potential leaders, the course has
graduated, since it started in 2005, close
to 100 professionals. The course was
structured in partnership with Positivo
University and was especially modulated
to meet Volvo needs, opening up 20% of its
vacancies to the community. The objective
was to enhance leaderships and to plant
seeds for a critic view in building the future
of the company.
For 2008 other courses of this nature are
being structured, but for the technology area.
71
Meals
Volvo concentrates efforts in ensuring quality meals for all its employees, with attractive
and well-balanced menus. Outsourced restaurants are kept in the units of Curitiba (PR)
Investments in nutrition
and Pederneiras (SP) to provide the thousands of daily meals. In 2007, R$ 5.28 million
were invested in this benefit.
Employees of the Curitiba (PR) unit also receive monthly meal tokens, according to the
collective work agreement and limited to specific salary ranges.
R$ 3.548.402,00
Social
In the social area, Volvo’s main initiatives involve the Viking Association and the the day
2005
care center aid, transportation, life insurance, the Retirement Preparation Program and
Supplementary Private Pension Plan – Vikingprev.
Investments in the
social area (*)
Main benefits offered:
• The Viking Association
• Day care center aid
2005
R$ 9.545.519,00
R$ 4.915.705,00
• Special school aid ( offered to employees
2006
with children under the age of 18 years
old with special needs and enrolled in
2006
specialized schools)
R$ 10.811.535,00
• Supplementary private pension plan –
Vikingprev
R$ 5.282.914,00
• Life insurance
2007
(*) Including Vikingprev
R$10.822.357,00
• Funeral aid
• Transportation
At the Curitiba plans the company has a number of facilities that render employees
daily activities more practical: private travel agency, legal counsel, cultural space. Library,
cafeteria, bank mini-branches, agreements with language schools and universities.
72
2007
Retirement Preparation Program
The Retirement Preparation Program – “With an eye on the future” was established in
2003 and, in four years, prepared 15 employees to have quality of life in their retirement.
Joining the program is discretionary and spouses are also stimulated to participate. The
initiative is structured in five pillars in order to encompass the main demands and doubts
involving retirement:
1. Psychological Counsel: employees count with the support of a psychologist in
individual sessions where their personal values, choices, aptitudes, future, desires, losses
and fantasies and reality are evaluated.
2. Financial consulting: financial planners guide participants individually in analyzing
their current situation and future projects.
3. Succession Planning: this aspect involves succession in the work environment.
Participants are stimulated to choose and nominate their successors and contribute to
their development.
4. Medical guidance: participants and their spouses go through an encompassing
clinical checkup and also receive nutritional guidance as well as orientation in relation to
physical activities. The work is developed as a way of identifying and preventing possible
health risks for the people involved as well as stimulating the adoption of a healthier
lifestyle.
5. Pension guidance: in this module participants receive guidance about the formal
process for retirement from the INSS and they are private pension plans.
73
Safety at work
Safety is one of the Volvo group’s core values and is present in the daily activities
OHSAS 18001
of its over 100.000 employees around the world. Proactively, Volvo acts in offering
In 2006 Volvo started the progressive
appropriate conditions for a healthy and safe environment and also in raising the
awareness of its employees by way of lectures and training programs.
and Health Management System based on
In 2007, during the Internal Labor Accident Prevention Week (SIPAT) employees had
the OHSAS 18001 standard. The engine
access to a lesson on ergonomics, learning to appraise their situation both in the work
plant was certified in May 2007 and the
environment and at home.
cab plant in October 2007. The target is to
By investing in work safety, much more than meeting the labor legislation, Volvo
all awakens its staff to the importance of prevention. This means always being
alert, spontaneously, to risks of accidents, being watchful and respecting the safety
and health standards. First aid, ergonomics, respiratory and auditory PPEs, fire
prevention, stand out among the training events. In addition to this, every month, the
self-managed teams are stimulated to discuss issues associated to occupational
safety. With the objective of continually enhancing the ergonomics of work posts,
Volvo counts with the ergonomics committees that act under the supervision of the
Occupational Safety and Health Department in the sense of mapping the current
situation, assessing in advance any changes to the different sectors and
proposing improvements.
Safety in mind
Volvo construction equipment developed for its
employees a special hardhat called the Volvo Hardhat.
The equipment, unparalleled on the market, was
ergonomically developed by the Peltor industry to protect
people from impacts on head and face. Extremely light,
the hardhat features all the basic safety items like goggles
and hearing protection.
During demos and test drives clients also receive the
hardhat. Volvo CE studies the economic feasibility of
including the hardhat as standard item in sales made in
Latin America.
74
implementation of the Occupational Safety
have the entire plant certified by 2010.
In 2007, the Pedernerias unit (SP) had 2114 employees trained in integration, machine
movements, PPE’s, forklifts, emergency brigade, internal accident prevention committee,
among others. In addition to this employees at this plant participated in a hands on
week called “Five minutes of safety” dealing with a different items connected to
occupational safety. During this period manufacturing activities are interrupted to provide
dialogue time for issues related to safety.
Employee trained
2005
2006
2007
Curitiba-PR
6.636
6.962
14.056*
Pederneiras -SP
1.204
2.781
2.114
Total
7.840
9.743
16.170
*The increase in relation to 2006 is due to the contracting undertaken and
tracking of the feedback on the safety dialogues performed.
75
The Volvo Quality of Life Program
The Volvo Quality of Life Program includes
undertaken to offer balanced nutrition in
systematic and organized actions based on
the in-house restaurants, periodic exams
the principle of understanding individuals
- mandatory by law, are increased so
as a whole being. This means going
beyond track tracking the employee’s
health status and adopting policies and
practices based on a culture of well-being
driven by quality of life. Volvo’s policy is
that everyone undergoes annual medical
checkups. Results are discussed with
employees who receive guidance in
eliminating or controlling identified risk
based on the importance of integrated
factors. Volvo employees also count with
health, nutrition and quality-of-life routines.
the personalized follow-up in the control of
So, at the same time that studies are
diabetes, hypertension and obesity.
Health and quality-of-life indicators
Areas
Percentage of
employees with healthy
weight
Percentage of
employees with high
cholesterol
Total requests for
were post ergonomics
analysis
76
2005
2006
2007
Goal
71%
62%
65%
50%
12%
10%
12%
15%
43
41
26
50
The occupational health area works based on the three
employees were incentivized to trade packs of
point stand of education, treatment and elimination of
cigarettes for foodstuffs that were donated to social
risks. In this sense, the Live Without Risks Program
institutions. Close to 80 kg of foodstuffs were collected.
was created to include a set of actions that endeavor
All this work is carried out by a multi-professional
to emphasize, by way of interactive actions, the need
occupational health and safety team supported by a
to act in the five cardiovascular disease preventative
medical ambulatory equipped with consulting rooms,
factors: maintenance of healthy weight, control diabetes
emergency and bandaging ward, nursing wards,
and hypertension, stop smoking, healthy nutrition and
audiometric testing and rest facilities, in addition
combat sedentary lifestyle. Within this perspective,
to spaces for exams, vaccines and regular clinical
employees are incentivized to care for their health in
appointments.
a responsible and proactive way. In the area of health
education, campaigns are run for a number of different
themes such as mental health, prevention of glaucoma,
stress reduction, among others.
By way of an action targeted at reducing smoking,
Editor the objective of ongoing education and
awareness raising and quality-of-life a fundamental
communication tool is the “O Viking Família”, newsletter
mailed to the employees’ homes containing tips on
healthy practices.
Educational campaigns for second and third
shift workers
In 2007, Volvo’s occupational health and safety area
realized there was a low show up by employees from
the second and third shift at the plant restaurant
in Curitiba (PR). Going more in depth into the
survey results, the company discovered that they
took advantage of the meal breaks to perform other
activities such as, for instance, sleeping. Based on
this finding, the company immediately started an
awareness raising effort in relation to nutrition and
rest, social activities, the use of medication, among
other themes driven exclusively by the profiles and
needs of this worker group.
77
The Viking Association
Volvo is concerned in extending the quality of life to beyond the
work environment. In 1980, the Viking Association – VA, was
created, a real sports, social and cultural club, located next to the
facilities of the plant in Curitiba. The space offers sports courts,
playground, reading rooms, party room, bar and restaurant, BBQ
pits, among others. More than 70,000 m² of covered area and
78
standout position in any official sports calendar of the city.
The Viking Association is also concerned with the cultural aspects
that can afford a higher level of cultural development for its
associates, signing agreements with the cinemas and theaters,
libraries, bookstores and stationery shops.
134,000 m² of total area with a large area of well-preserved native
In Pederneiras (SP), Volvo do Brasil staff also have an association that
forest vegetation. In 2007, over 80 thousand people among Volvo
features facilities and resources like party room, barbecue pits and
employees and their dependents and guests visited the Viking
kiosks, swimming pools, three football fields, a multipurpose sports
Association and took part in an encompassing program schedule,
court, football tables, table tennis and playground. In addition to this,
including 17 different types of sports, cultural and social activities.
a number of facilities such as agreements with gyms, carwash and
The association is also the venue for a scout group, local cultural
gas stations. In 2007, a number of sports and leisure activities were
and social projects, like Capoeira and Citizenship and organizes
undertaken such as the football, pool and card game tournaments,
ecologic tours and outings. In the sports area, the Volvo do Brasil
the celebration in connection to Labor Day, the July parties, as well
Cross Country Race, open to the community, has already earned a
as internal fraternizing events.
79
External Community
It is 30 years in Brazil, Volvo has always sought to base its business
on the principles of corporate social responsibility and sustainable
development as similar to what the group does in all the other
countries where it acts.
With this objective, the Volvo Citizenship Program incorporates
educational, cultural, social and environmental initiatives targeted
at both, company staff and its clients, business partners and the
community at large. Following this, we will show some of the main
actions geared to the external community comprising the Volvo
Citizenship Program.
8080
The Volvo Traffic Safety Program – PVST
GLOBAL
PARTNERSHIP
UNIVERSAL
EDUCATION
In 2007, the Volvo Traffic Safety Program (PVST) reached 20 years of
existence and continues along its trajectory recognized as the longest lasting
traffic mobilization and education campaign ever to be held in Brazil.
The program uses the Internet as information and education tool maintaining
portal with up-to-date information about the activities of the program,
topics and issues related to safety and traffic at the electronic address:
www.volvo.com.br/pvst
The following actions were performed by the Volvo Traffic Safety
Program in 2007:
1
The Volvo Traffic Safety Award
The Volvo Traffic Safety Program recognizes and rewards
the best practices and programs geared to the creation of
a safer and more humane traffic. There are six classes of
prizes: city, company, press, professional driver, freight and/or
passenger carriers and general. Over the course of 17 editions,
approximately 5.8 thousand submissions have already been
enrolled - programs and actions that add together towards
reducing accidents and deaths in Brazilian traffic. In 2007, the
17th Volvo Award received a total of 326 enrollments. Winners,
after evaluation by the judging committee, will be disclosed
and rewarded in 2008. National winners also receive a trip to
Sweden to visit one of the world’s safest traffic systems as well
as receiving the Volvo Safety trophy.
8181
2 the Volvo Traffic Safety Forum
Incentivize and promote debate about
brought together directors of organizations
According to statistics from entities and
traffic safety, as well as approximating
that group freight carrier companies in
companies linked to the freight carrier
and involving society in the discussion and
Brazil and the United States, in addition to
sector, currently 91.000 accidents occur
in the search for solutions to reduce the
200 carriers and specialists in the issue to
on Brazilian roads with the involvement
rates of accidents and deaths on Brazilian
debate the theme.
of freight carrying vehicles. The outcome
roads and streets. These are the main
The event had the objective of sensitizing
is the death of 12.000 people, 4000 of
objectives of the Volvo Traffic Safety
entrepreneurs in the sector to the fact that
which are truck drivers. Altogether, Brazil
Forum promoted annually in different
safety is much more than avoiding freight
loses R$ 22 billion a year with close to
capitals around the country.
theft. More investments are required
R$ 10 billion in accidents alone in road
in professional driver development and
freight transportation, a loss much higher
In 2007, the forum was held in the city of
training, in improving quality of life of
than the amount of one billion lost through
São Paulo (SP) with a theme geared to
drivers, in safety technologies, among
freight theft.
safety in the road freight transportation
others.
The stand out was the presentation of
segment: “Safety is investment”, and
ATA’S (American Trucking Association)
successful accident reduction program,
the North American entity that many years
ago chose safety as a core value and has
been dealing the issue as an investment
with both, economic and image benefits
for freight carriers affiliated to the
institution.
Success cases of safety programs already
adopted by Brazilian freight carriers were
also presented as good examples. In
addition to the technologies offered on
Volvo with a view to increasing safety on
the roads.
8282
3 Getting About
Created in 2001, the Guetting About is a traffic education project for students and
teachers of secondary schools, both public or private. Its content is applied to the
curriculum grid of schools, in a trans-disciplinary format, which means that themes
involving traffic education are approached, simultaneously, in different subjects. The
teaching material was drafted by a team specialized in traffic issues and is comprised
of a kit for the school and the teachers. In addition to the material, the project qualifies
teachers to deploy it with students. In 2007, the project was carried out in the City’s of
Americana (SP) and São José do Rio preto (SP).
4
Celebration actions for the 20th anniversary of the VTSP
Live summer in safety
In partnership with the government of the
state of Paraná, Volvo went to the coast
of the state to raise awareness of holiday
makers about the importance of the safety
belt. In the months of January and February,
the company kept a demo kiosk on the
central beach of Guaratuba (PR). At the site,
a truck cab, simulating tipping over in case of
accident, attested to the efficacy of wearing
the safety belts. In addition to this, a scale
calculated the weight that the occupants of
the vehicle would have been an eventual 80
km/h collision - an effective form of showing
and sensitizing thousands of people to the
importance of the seatbelt in their daily lives.
8383
The survey “Young People and Traffic”
In 2007, the United Nations (UN) and
and Traumatology (BSOT) and the
feel that the fastest drivers in traffic are
the World Health Organization (WHO)
Ministry of Health decided to undertake
young people. Of these 88%, 39% point
organized the first World Traffic Safety
a national level survey on the perception
out speed and adrenaline as a factor
Week of the United Nations with the
of Brazilian youths in relation to traffic
responsible for accidents and the other
objective of reducing the mortality
seeking to raise data that would help
30% pointed out, drinking and driving. Of
of young people in traffic - since the
begin to learn about the reality in Brazil
the people interviewed, 21% have already
estimates of the WHO show that
and subsidized actions geared specifically
been involved in traffic accidents, of which
approximately one third of the people who
for this age range.
more than half believe that the reason for
die annually in traffic are up to 25 years
old. In this effort, the UN and WHO called
in governments from every country to
organize sensitizing and awareness raising
events in connection to the problem and
actions to alleviate it.
The study was undertaken with qualitative
and quantitative research. Quantitative
research was carried out by IBOPE with
a thousand young people between the
ages of 16 and 25 years old in the whole
country. Qualitative survey was carried
In building this mobilization, the Volvo
out with small groups of young people
Traffic Safety Program (PVST) together
between the ages of 16 and 25 years old
with the company Perkons, manufacturer
in the cities of Goiânia (GO), São Paulo
of electronic traffic monitoring equipment,
(SP) and Porto Alegre (RS). The results
and the Brazilian Society of Orthopedics
pointed out that 88% of interviewees
the accidents was a rash driving behavior.
In terms of under age driving, 20% said
they drove and most of them learned to
drive with their parents. In connection to
inspection, 55% considered electronic
monitoring more effective than that
carried out by traffic agents. And the vast
majority of the interviewees - 88% believe
that risk behaviors increase when young
people are in groups.
Based on these and other figures
revealed by the survey, it was concluded
that Brazilian youths recognizes that a
number of risk behaviors are adopted in
traffic. Admitting these behaviors is, in
itself, a positive factor but not enough,
since young people must take a step
towards effectively changing their attitude
in order to allow for a reduction in the
number of accidents and deaths in
traffic. This change of attitude requires
consistent awareness raising work, as well
as development of citizenship.
The full report for the survey
can be accessed at the address:
www.volvo.com.br/pvst
8484
National Traffic Week 2007
Between September 24th and 26th, the Volvo Traffic Safety Program set up a tent at the Rui Barbosa square in
downtown Curitiba (PR) where educational videos were played, as well as tipping over simulation cab with the objective
of reinforcing the importance of wearing safety belts. In this same period, the media of the state used as the data from
the survey “Young people and traffic” as input for articles on the theme.
Volvo developed short radio programs that were broadcast nationally by the radio station CBN throughout the National
Traffic Week, dealing with themes like “young people in traffic”, “safety as an investment”, “safety belts in coaches and
back seats of automobiles” and “driver training”.
The NTC Traffic Safety Forum
In 2007, Volvo participated in the “2nd Freight
Volvo Traffic Safety Award for the class companies - an
Transportation Safety Forum” organized by any National
excellent case showing how companies can be mobilized
Association of Freight Carriers (NTC & Logística)
in order to accomplish a reduction in accident rates
where safety related issues were debated, in particular
deaths and in human and financial losses.
those connected to traffic from the focus of freight
In this forum, the idealizer and current consultant of the
transportation. During the event, Volvo specialists gave
Volvo Traffic Safety Program J. Pedro Côrrea received
a lecture on vehicle safety introducing the technologies
an homage and was awarded the Highway Merit Medal
that the manufacturer has developed in this area. Several
for his dedication to safety and traffic in Brazil over the
companies also showed innovations and programs geared
last 20 years, period coinciding with the creation of the
to safety in the sector of freight transportation. Unilever,
program. The NTC Transport Merit Medal, created in
one of the largest shipper companies in Brazil, showed
1984, is the main honor granted by the entity and the
their safety program, which was the winner of the 15th
oldest and most traditional in the sector.
8585
Traffic awareness on television
In 2007, with cultural support from the Volvo Traffic Safety
from this network. The total population in the country receiving
Program, TV Cultura São Paulo broadcast of five editions of the
the signal of TV Cultura is estimated at 93.281.441 people in
“Getting about in safety” show. Through the Federal Law of
1885 localities. For the importance and coverage of the theme,
Incentive to Culture, TV Cultura and Volvo produced short shows,
station breaks of the Cultura News Telecasts were chosen. The
lasting little over one minute snippets, to be broadcast during the
regular program schedule. In this way, Volvo’s safety know-how
was linked to TV Cultura’s expertise.
program was kept on the air for two weeks with a daily insertion
and 30 second teasers over the course of the regular program
schedule. In a clear way, filled with testimonials and figures of the
impact, it is certain that these short shows took the audience to a
Currently, 21 states and the Federal District receive broadcast
moment of reflection.
Awareness raising for staff
The internal audience was also targeted by educational actions of the Volvo
Traffic Safety Program. The educational game “Getting about in safety” was
produced and distributed to all Volvo employees, who were then able to share
with their family members precious information about suitable behavior in traffic
in the roles of pedestrians, cyclists, drivers and motorcyclists.
The theme approached internally during National Traffic Week was the use of
safety belts in buses and vans and cars (in particular in the back seat).
Meetings were held for training of all bus and van drivers that address the Volvo
lines, instructing them on the issue and a way of approaching and sensitizing
employees to use the safety equipment. Covers for seats in buses and vans,
with educational messages about using safety belts, were produced. In addition
to this, a group formed by actors: the “traffic theater group” was hired to interact
with employees at the end of the shift.
Investments - Volvo Traffic
Safety Program:
8686
2004
R$ 330 thousand
2005
R$ 330 thousand
2006
R$ 380 thousand
2007
R$ 380 thousand
Solidarity foundation
END POVERTY
AND HUNGER
UNIVERSAL
EDUCATION
CHILD
HEALTH
COMBAT
HIV/AIDS
The Solidarity Foundation is located 25 km from downtown Curitiba, capital of
Paraná. The foundation endeavors to find opportunities for children and teenagers
in risk situations by offering them housing, food, education and health.
With nearly 20 years in action, the foundation has become a reference in this
area. Currently, in a lot of over 65.000 m², six houses with excellent infrastructure
have been placed, in addition to areas for group activities, such as the teaching
and cultural center. In 2007, a food warehousing facility was also built in
compliance with the technical standards of sanitary surveillance.
8787
The objectives of the Solidarity Foundation
Find ways of accelerating
adoption or family
reintegration processes,
always addressing that
wishes and desires of
children and teenagers.
Reinsertion into social
coexistence for children
and teenagers living in
risk situation such as
abuse, negligence, sexual
violence, among others.
To be an environment
that affords good
conditions for the
formation of children
and teenagers by way
Include destitute children
of education, leisure and
from the surrounding
tender behavior.
community in the cultural
and teaching projects.
Continually strive for
the enhancement and
qualification of the
technical team and
social parents.
Insert teenagers into the
work market, through
Volvo do Brasil, and of
the underage learner
programs of SENAI and
the Guarda Mirim.
88
Work as a passage home
to shelter, temporarily,
children and teenagers.
Mind and self-esteem of the children and teenagers are fed by way of educational actions
privileging the development of each individual’s potential, whether by way of music and art,
of citizenship, of formal education, of school management, and even professional referral.
Leisure is also highly valued at the Solidarity Foundation. In 2006, thanks to a partnership
with the Chevron company, a multipurpose sports court was built for activities by the
children and teenagers living at the foundation, as well as members of the community
in the area. In this way, it is possible to integrate them and to promote the social
coexistence of the children sheltered by the foundation. In 2007, the novelty in the leisure
area was the construction of a party room that can also work as a support area. The
funds for this venture came from a donation made by Volvo Sweden, for an amount of R$
40.000.
In addition to donations from staff members of the Volvo Group in Sweden, the foundation
is maintained by volunteer donations from Volvo’s staff in Brazil, with contributions from
the company, as well as from the Fund for Childhood and Adolescence and partnerships
established with other companies. The Institution is managed by a professional technical
team and also by a Deliberative Council and an Inspection Council, in addition to a general
assembly. The latter is formed by volunteer employees from Volvo do Brasil.
Specialist professionals transform the Solidarity foundation into a reference in the area
2
1
Social service
workers
9
Social
mothers
3
Psychologist
2
Social
fathers
Teachers
1
Administrative
employee
1
Manager
89
In 2007, the foundation addressed 63
children and
teenagers and carried out successfully six adoption
processes and nine family reintegration actions.
Currently, it is estimated
that, in Brazil, 80,000
children live in social
shelters.
Numbers of service interventions
2005
24
16
=
40
2006
27
19
=
46
2007
40
23
=
63
Children between the ages of
zero and 11 years old
Adolescents between the ages
of 12 and 18 years old
“I really like the Solidarity Foundation because, of all the places
where I have lived, this is the best because we live with lots of
people and always have love, in addition to opportunities for
study, work and taking courses. In reality, I want to go to college.
I would like to get everything that I didn’t get from a family.
Everything that I had little of, I want to give in double to my
children and to have in my family. The Solidarity Foundation
will certainly help me in his quest” – Franciele do Nascimento,
for five years at the Solidarity Foundation.
Source of funds – 2007
• Covenant with the fund for childhood and
adolescence (municipal and state):
80%
• Volunteer contributions from employees of Volvo do
Brasil:
10%
• Donation this from employees of Volvo in Sweden:
• Promotions (auctions of computers, household
appliances, etc.):
9090
08%
02%
Incentive to volunteer work with
awareness
GLOBAL
PARTNERSHIP
Volvo incentivizes the company employees to take part in volunteer activities. To
this end, the company maintains a program through which staff can participate in
educational, environmental, cultural and sports programs during their shift time. This
program works as an exchange: while volunteer staff contribute to the development
and promotion of citizenship in the community, they also develop their competencies
such as ease in working in teams, public speaking capability and knowledge of social
reality.
The main volunteer programs are developed, as a priority, in the disenfranchised
community living around the plant. So much so that, in 2005, the company ordered a
survey from the Social Service of Industry (SESI) a survey with the objective of drawing
the Social Map of the Community of Vila São José do Passaúna. The objective of the
survey was to get to know better the community and its characteristics, in order to help
the company to draft projects geared to the developing the community.
9191
Survey Social Map of the Community of Vila São José do Passaúna
Based on the results of the survey, trends and opportunities for intervention by Volvo at the
community were pointed out:
Fostering the development of
Educational actions focused on the
Promotion of the leisure, culture
themes quality-of-life, the environment
neighborhood associations and
and sports activities, stimulating
and entrepreneurial behavior and that
leaderships, stimulating projects for
the community to invest in actions
were built based on joint actions by
income generation taking advantage
that afford the expansion of human
the different social agents found in the
of the local competencies and the
potential, offsetting the situations of
community.
talents found in the community. For
idleness and vandalism.
this action, it will be necessary to
undertake a mapping of the existing
initiatives and their success factors as
These results served to guide the activities that were already being developed in Vila São
José, as well as a guiding project that would be implemented later. In this way, Volvo
well as the possibilities of expansion in
such a way that the actions becomes
volunteer actions are based on detailed local assessments so that the programs will be
sustainable
especially useful in valuing and creating opportunities for the community.
Professional qualifications based
on the local reality striving for inclusion
and retrieval of self-esteem.
Volunteers
When staff feel incentivized to act as citizens and help improve the
country they can learn to grow and overcome obstacles.
2007
Curitiba (PR)
staff
2.409
Volunteer
staff
312
Percentage of
volunteers
92
For 2008 the target is to preserve the
12.95% volunteer staff rate or even
exceed it.
Volunteer staff have participated in
12,95%
particular in educational programs, like the
“Learning to be entrepreneur”.
Learning to be entrepreneurial
UNIVERSAL
EDUCATION
GLOBAL
PARTNERSHIP
Combining learning opportunities with support for the community
different areas of the company and involved five volunteers, staff
around the plant (Vila São José do Passaúna), Volvo started in
from the Volvo plant in Curitiba, who acted both as teachers and
2006, within the scope of the Volunteer Project, the program
as guides, receiving students in their work environment in the
Learning to be Entrepreneurial, in partnership with Junior
Shadow-Entrepreneur Project. For one day, students who stood
Achievement (world organization, not-for-profit, acknowledged
out in the Mini-company Program had the opportunity to follow the
for its expertise in educational programs driven to entrepreneurial
steps of a business person or executive in their workday. In this
behavior). The objective is to link the corporate experience, by way
way, these young people develop a realistic view of the world of
of theoretical classes and practical examples, to the chances of
work and understand how the knowledge acquired in classrooms
building different life stories for the children that participate in it.
In 2007, the project had continuity in receiving support from
can be applied in their careers as well as observing the skill sets
required for successful professionals.
9393
Donations
END POVERTY
AND HUNGER
UNIVERSAL
EDUCATION
GLOBAL
PARTNERSHIP
Throughout the year, Volvo carries out a number of internal campaigns for the collection of
warm clothing, toys and school materials that benefit different partner organizations such as
hospitals, support centers and shelter homes. In this way, it is possible to give incentive for
employees to become involved in social causes and to feel citizens.
In addition to awakening the interest for citizenship, Volvo also sets the example by making
available equipment no longer in use (PCs and printers), scrap and other unusable materials
to address the social demands of the community, thus bringing benefits to entities that
render public services, and also charity, cultural, scientific and educational services.
In 2007, campaigns were also performed to collect food and hygiene materials, which
collected 1483 items and benefited the company’s partner institutions.
Collection - total items
2006
2007
817
517
Equipment
donations
2006
2007
1149
2210
Warm clothing
collection drive
2006
2007
2006
2007
2089
1800
Toy collection
drive –
Christmas
8271
2199
School material
collection drive
Number of institutions to receive benefits
Equipment
donations
2007
2006
94
18
26
Warm clothing
collection drive
Toy collection
drive – Christmas
School material
collection drive
2007
2006
2007
2006
2007
2006
4
11
8
15
3
3
Donations to the Fund for Childhood and Adolescence (FIA)
END POVERTY
AND HUNGER
UNIVERSAL
EDUCATION
CHILD
HEALTH
COMBAT
HIV/AIDS
GLOBAL
PARTNERSHIP
Volvo continuously sets aside contributions to the Fund for Childhood and Adolescence
(FIA), established in 1994, and that acts as an instrument for the attraction of funds for
social projects addressing disenfranchised children and teenagers. The funds, which
comprise this fund are managed by the Council of the Rights of Children and Adolescents
at municipal and state levels, stem from donations made by individual or companies and
are deductible from their Income Tax.
Volvo
2007
2006
2005
2004
R$ 1.033.000,00
R$ 504.623,00
R$ 473.669,00
R$ 502.818,21
Since 2005 Volvo promotes education and awareness raising with its employees with
the objective that they should also target part of their individual income tax (return –
full model) to the FIA. Between 2005 in 2006 enrollment grew in over 70%; in 2007
participation was kept stable in relation to the preceding year.
Employees
2007
2006
2005
2004
R$ 24.500,00
R$ 25.000,00
R$ 14.600,00
–
9595
Social Projects by the Viking Association
Since 2005 the Viking Association, Volvo employee association located next to the plant
premises in the Curitiba, offers its facilities for undertaking social and cultural projects
that benefit the community around the Volvo plant in that city. Nearly 140,000 m²
equipped with main building, party room, playground, dressing rooms, parking lot, culture
house, bar, sports courts, barbecue pits, in addition to lake and woods.
Among those receiving benefits in the community from the surrounding area, are the
students of the José Fressato School, which has approximately 400 children and
teenagers enrolled. Several of them have already become used to crossing the gates
of the Viking Association to take part in the capoeira classes, theater and other sports
activities continuously carried out throughout the year of 2007.
The Off-Shift Project, which proposes sports and cultural activities in the school off-shift,
was undertaken throughout the year of 2007 bringing benefits to dozens of children and
teenagers.
This project ended in December 2007. In 2008, a new and similar project begins: the
“Athlete of the Future”, whereby, in a partnership with SESI, the Viking Association
intends to offer activities in the school off shift addressing the practices of sports like
volleyball, tennis, football and chess. In this way, these young people’s free time is taken
up in a healthy way, which cooperates with the development of citizenship.
9696
UNIVERSAL
EDUCATION
GLOBAL
PARTNERSHIP
Project Capoeira and Citizenship
From Brazilian martial art, of African origin
remain similar to 2006: 85% are children
from the 17th century, capoeira is currently
and teenagers from the community around
as an instrument for building social and
the plant in Curitiba (PR) and 25% are
citizenship behaviors. At the Viking
employees and children of Volvo staff.
Association students learn to act with
The project has achieved excellent results
responsibility by being part of a group and
that go beyond the classes. Currently,
practicing mutual cooperation with a sense
three students from the José Fressato
of commitment.
School, who started in the project in 2006,
In this way, this project contributes to self-
are now acting as auxiliary monitors for the
esteem by promoting discipline as a way
capoeira instructor, not just at the Viking
of increasing the integration of individuals
Association, but in other places as well.
to social and community living by way of
A few of them, in addition, have gained
sports. Geared to children and teenagers
student grants at the Positivo University
between the ages of seven and 18 years
through their participation in the project.
old, the initiative had nearly 80 enrollments
This project is undertaken through The
in 2007, with 70 in 2006. In 2007, the
Federal Law of Incentive to Culture and
proportion of the total profile of participants
has Volvo as a sponsor.
“I want to go to physical education college follow the career and become a teacher.
Now, this is my objective. Before the project I was really naughty. I started in the
project to meet new people and also for a hobby. But with the incentive from the
teacher and the example from my other friends, who are in college, I also became
interested in becoming a teacher. I am sure that my future will be better”. Valdinei
Ribeiro da Silva, 17 years old, who joined the project three years ago and
currently is an auxiliary monitor for the teacher.
“I feel that Volvo has a major concern with social aspect, in particular by carrying
out this work of retrieval of the population that lives around the plant. Our objective
is to use capoeira as a tool to teach and work with the children as whole citizens.
Through the project, we stimulate children to go to school and believe that it is
possible to dream and have a better future”. Jorge Luiz de Freitas, teacher “Piriquito”,
who has taught capoeira for 27 years and can see a transformation in children and
teenagers in the Project Capoeira and Citizenship.
9797
In the Right Hands program
GENDER
EQUALITY
According to the International Labor Organization, close to 100.000
children and teenagers are victims of sexual exploitation in Brazil.
In 2007, the Federal Highway Patrol identified 1819 risk points
GLOBAL
PARTNERSHIP
one of the good practices in the sector.
In 2007, Volvo do Brasil sponsored the “In the Right Hands”
Regional South Meeting, with the main objective of mobilizing and
for sexual exploitation of children on federal highways. With the
providing incentive to new companies in the segment of freight road
objective of changing the sad reality, Volvo do Brasil signed in
transportation toward signing the entrepreneurial compact and,
November 2006 the collaboration agreement with the “In the Right
consequently, take on the commitment to fight against child and
Hands” program of the WCF-Brazil Institute, the right hand of the
adolescent sexual exploitation on the highways.
World Childhood Foundation targeting involving governments,
companies and organizations of society in fighting sexual exploitation
of children and teenagers on Brazilian highways.
98
COMBAT
HIV/AIDS
The program has a defined plan to run until 2010. In 2008, Volvo do
Brasil will start to dealing with the theme in the truck driver training
events throughout the dealer network. To this end, educational
Therefore, one of the target audiences of the program are truck
materials will be distributed (guides, flyers and stickers) to all
drivers. The objective is educate them in order to transform them into
professional truck drivers trained in the Volvo dealer network.
agents in protection and co-responsibility for eliminating the problem.
The theme is also approached in Volvo’s institutional magazine
Another of the program’s target is supporting the development of
“Eu Rodo” and in events held with the entrepreneurs of the freight
organizations that care for children and teenagers, thus reinforcing
carrying sector as a way of sensitizing them toward signing the
the system of protection to childhood and adolescence in risk
Entrepreneurial Compact with the WCF Institute and, in this way,
situations. In this sense, the Solidarity Foundation was pointed out as
engage in this cause.
Teaching to become a citizen professional:
the Fishing Project and the Professionalizing Project
UNIVERSAL
EDUCATION
GLOBAL
PARTNERSHIP
Volvo Construction Equipment (Volvo CE) is one of the 97
addition to the units in Brazil, there are also units in Argentina and
Brazilian companies to support the Fishing Project of the Fishing
in Paraguay. Volvo’s participation in 2007 was R$ 84.000,00.
Project Foundation located in Porto Alegre (RS). The idea is to
promote personal and professional qualification for young people
in situations of social vulnerability by way of basic professionalizing
Along the same line Volvo CE also collaborates with the
Professionalizing Project, a program in social responsibility
education targeting the full practice of citizenship and a
maintained by the partner company Tracbel in Contagem (MG).
professional activity. To this end, professional qualification courses
Over the course of 13 editions, the program has already qualified
are offered covering the following segments: industry, commerce,
over 400 disenfranchised teenagers preparing them for the work
services and agriculture. Currently, 29 professional initiation
market with technical courses in heavy equipment maintenance.
courses are offered.
In addition to the mechanics classes, the program includes themes
The Fishing Project was created about 30 years ago and, in 2007,
like citizenship, fighting drugs, sexual education, instrumental
achieved good results: nearly 80 groups graduated and 1174
Portuguese language and physical education. Close to 70% of
young people had the opportunity to learn a trade. To date the
the students are absorbed by the demanding work market. In
Fishing Project has already addressed 12.114 young people. In
2007, R$ 34.200,00 were invested in the program by Volvo CE.
9999
Social and cultural investments
UNIVERSAL
EDUCATION
ENVIRONMENTAL
SUSTAINABILIY
GLOBAL
PARTNERSHIP
Volvo do Brasil maintains a sound sponsorship policy, supporting as a priority projects with a
link to the brand’s core values: Quality, Safety and Respect for the Environment. Cultural and
social environmental projects that value artistic talents and icons of the state are sponsored,
as well as programs that benefit groups of children and teenagers, as a way of highlighting
the role of corporate citizenship.
In 2007, a number of different projects were supported through the Federal Law of
Incentive to Culture (the Rouanet law) and the Municipal Law for Incentive to Culture (ISS
and IPTU).
Below a few of these projects and their outcomes are described.
Project supports it by way of the Federal
Law of Incentive to Culture
Tree show
In a partnership with the Cultural Foundation of Curitiba, Volvo sponsored the exhibition
Curitiba: Urban Intervention. Seven works of art, of 5 meters each, were spread out along
with the pedestrian precinct of Rua XV, in downtown Curitiba. Beautiful and colorful
stylized trees in the form if of 2.5-meter diameter spheres supported by a “trunk” and a
concrete base. Each sphere received the intervention of an artist who had total freedom
to explore it based on the theme: “biodiversity: a matter of being tuned with the city that is
famous for being concerned with the environment”.
“It is a possibility to offer artists the opportunity to show
their work. And the proposition of urban intervention in
the city is very interesting”. Tatiana Stropp, author of
the work “Vivercidade”.
“It’s cool to see that people really enjoying, looking and trying to
understand that. It’s fun”. Fábio Miraglia, creative director of JWT
Curitiba, and author of the work “Oxigênio”.
100
100
Art in factories
Create the possibility for workers in factories and industries located in the greater
Curitiba region to come into contact with art. In 2007, the magic of plastic arts
exhibitions and the melodies of the Brazilian popular song inventory were part of the
performance cycle. At Volvo plat, the stand outs were the folklore groups Forféu
do Mundaréu, Mágico Delfus and the singer, Cris Lemos. Altogether, 28 companies
were addressed bringing benefits to over 14.000 people. A view of the companies
addressed were: Faurecia, Votorantim, Coca-Cola, Brose, Aker Kvaerner, Trombini,
Herbarium, Siemens, BS Colway, Furukawa, Nutrimental, CNH, Post Office, among
others.
Camerata Antiqua of Curitiba
With 33 years of existence, the Camerata
Antiqua de Curitiba represents a group
of national prestige and a true school.
Comprised by choir and orchestra, the
Camerata has recorded 14 records and
made over 1000 performances, which go
from the baroque to the renaissance also
including an inventory of contemporary
composers.
For the third consecutive year, Volvo do
Brasil is the master sponsor for the yearly
concert season of the group. In 2007, one
of the performances innovated by linking
music to performing arts: the choir of the
Camerata performed together with the
well known actor of the state of Paraná,
Luís Mello.
101
Ecological caravan
In its seven years of activities, the
performed at gas stations, events
Ecological Caravan, in a partnership
targeting the segment and other
between Volvo, the Municipal
venues that gather truck drivers.
Theater School of Londrina and
In the last year, a new theme was
the “Carga Pesada” magazine, has
incorporated to the performance:
been raising the awareness of
bio-diesel: a renewable energy
truck drivers in relation to relevant
alternative already in use in Brazil.
environmental issues involving
In 2007 the Ecological Caravan
their daily activities on the roads
of Brazil such as, for instance, wild
covered 20 cities in six states
animal trafficking, consumption of
of the country: Paraná, Santa
water with awareness and care in
Catarina, São Paulo, Mato Grosso,
traveling with hazardous loads in
Sergipe and Rio Grande de Sul.
watershed areas and environmental
At these venues, it took part in
protection. The work of raising
a number of events with artistic
awareness is carried out by way
interventions and distribution of
of an itinerant play presented
printed education material.
ances
Events
ver
Truck dri
s
ie
festivit
Others
Action
Paraná in
Total
102
102
Public
39.990
9.415
40.750
90.155
Perform
rmances
24 perfo
and
rmances s
25 perfo
n
o
ti
n
terve
several in
ns
terventio
Several in
and
rmances s
49 perfo
n
o
ti
terven
several in
You should be congratulated. We must
“Congratulations to Volvo for the themes approached: global warming, the
always be aware of environmental
importance of taking good care of our wellsprings and awareness raising in
preservation. I am sad to see the world grow
relation to wild animal trafficking. I have been following this work for seven years
and, with it, destruction. We should carry
at the Truck Driver Festivity here, in Aparecida (SP) and have seen, at each year
out campaigns, performances like these and
that goes by, a higher level of interest by people in watching the play, which is a
hope that we will be able to reverting the
beautiful piece of work. Congratulations everyone”.
current scenario and becoming winners, in
Rogger Simon, freight driver from Guaratinguetá (SP)
addition to having better living conditions.
The best way to begin to campaign is through
means of communication, speaking a lot
about the importance of water of forests of
the air, and so forth. Nature thanks you!”
Emerson Luis Colentino, truck driver from
the city of Ubá (MG)
103
103
Rivers where I pass
Exploring the knowledge of those who live on the road. This was the objective of
the project. “Rivers where I pass” initiative of the NGO Mater Natura comprised
of a book and an exhibition of photographs depicting the five ecosystems of
the state of Paraná from the point of view of truck drivers. In using information
acquired by drivers over the many years along those regions. It is possible to
alert society about the importance of environmental preservation, which goes by
way of caring for their vehicles and the way they are driven. In order to collect
the material, a three-month survey was carried out with some of the more than
130.000 truck drivers that travel on the state’s roads. The exhibition was opened
and the book launched in November 2007. Starting in 2008, the exhibition will
travel to many cities in the state and will also be found at some of the main truck
driver events.
Theater at the Viking
Association
In 2007, in partnership with the
Regina Vogue Theater, performing
arts classes were offered to the
staff and their dependents. After
five months of classes on acting,
lightning, scenario staging, voice,
among other related topics, the
amateur and professional actors
came up on stage to perform the
play “To be or not to be: a matter
of ethics”. Nine performances were
staged, watched by little over 1000
spectators who are able to check in
a different way a orm of reflection on
ethics applied to different daily life
situations.
104
104
World press photo
In 2007, Volvo brought to Curitiba, in partnership with the Positivo University, an
international photojournalism exhibition “World Press Photo 2006”. The exhibition,
which was started in Amsterdam, Holland, is a retrospective of striking facts of world
photojournalism. The main objective is to incentivize the public to reflect on the role
of the press, which uses images as an essential source of the denouncement, records
and changes. The exhibition was visited by over 2 million people in all the world and in
Curitiba, the exhibition was also a success in terms of visitation.
Memories of a freight transportation in the country
In 2007, Volvo also sponsored the cultural project “Memories”, coordinated by the National
Association of Freight Carriers (NTC & Logística). The project is comprised by a collection
of four books with the objective of retrieving the history of the development of freight
transportation in the country, in addition to seeking to afford a three-dimensional view of
one of the most important and fascinating sectors of the economy of Brazil - from roots to
current status. The collection with an edition of 5000 copies was launched in November.
Orchestra for everyone
Volvo, in a partnership with Tracbel - distributor of construction equipment in the state of
Minas Gerais - sponsored the project “Orchestrating Brazil”, of the “Orquestra de Câmara
Opus” of Belo Horizonte (MG). The group’s proposition is to take classical music to the
population using public and popular venues. The repertoire was especially selected
with the main names of Brazilian popular music, such as Tom Jobim. The 17 concerts
performed throughout Brazil in 2007 charmed thousands of people.
The Curitiba Theater Festival
As a way of facilitating access to the performances of the Theater Festival of Curitiba,
Volvo distributes approximately 700 admission tickets to employees and relationship
audiences. Participation and interest were so high that, for 2008, the company will make
available even more admission tickets and thus benefit a larger number of people.
105
105
The Truck Drivers of Brazil Exhibition
Brazil is a country of roads and highways. Of all that is produced in our country, 60% is
transported by roads and by thousands of driving professionals. Because of this scenario,
Volvo, in a partnership with the cultural producer Desiderata promoted in itinerant
exhibition Truck Drivers of Brazil. After all, it is on the roads that cut across our country
that national contrast appear revealing gorgeous sceneries and the different expressions
of a people formed by social, economic and cultural diversity. With the intent of valuing
road transportation in Brazil and in particular of rendering homage to professional truck
drivers, the exhibition had 50 images that traced a panorama of the daily activities of
truck drivers.
“I was really moved in seeing the pictures.
I am a truck driver’s daughter and for this
reason, I really identified with the stories,
with the difficulties involved in this life.
We only know when he leaves home and
never when he’s going to come back. It
is important to show this reality because
people do not realize that the clothes we
“We, truck drivers, are heroes that never
wear, our food is transported in this way.
get trophies. I like the homage shown in
People do not value what they do not
the photographs.” -- testimonial by truck
know”. -- testimonial by Patricia, on her
driver José Antônio Oliveira Gonçalves, in
return from the exhibition in Curitiba (PR).
Aparecida (SP).
Projects Supported by the Municipal Law of
Incentive to Culture (ISS and IPTU)
“My Place” CD by Cris Lemos
The work by the singer from São Paulo, who has lived in Curitiba (PR) for over 20 years,
was sponsored from Volvo. In 2007, the artist launched her first solo CD bringing a
repertoire that is dense, philosophical and roaming and that deals a bit with what being a
mother, woman, lover and traveler means.
106
Traces of light
A beautiful book with photographs by Ana Barrios and text by writer and journalist Manoel
Carlos Karam, in depicting the daily life of plastic artist Leila Pugnaloni. This was the
proposition of the book “Traces of Light - the paths of the art of Leila Pugnaloni” a project
that also received incentive from Volvo. The book brings 100 pictures, chosen out of
nearly 2000, and shows the artist in the middle of her creative process, recording what
underlies the works of art, the making of art that is the other side of artistic production
and the artist in our days.
In Natura
At the Oscar Niemeyer Museum, in Curitiba, the enough to exhibition sponsored by Volvo
place works by Elizabeth Titton on the museum’s extensive front garden. 37 trees in
bronze, glass and rusted and polychrome steel, produced in the last two years by the artist
born in São Paulo (SP) and living in Curitiba (PR) since she was eight years old. The
major theme of the exhibition was nature and therein lies the justification for the names
of the works: “Palm tree”, “Fruit tree”, “Snow tree” and so on successively in medium-sized
and large scale works ranging from two to 6 meters. On the same occasion the artist
published a book depicting the trajectory of her works as a plastic artist illustrated with
extremely beautiful works that have charmed a number of different countries around the
world.
Incentive to Culture
R$ 4.018.451,55
LT
U
CU
LT
U
RA
R$ 162.871,08
CU
LT
U
RA
R$ 2.018.543,47
RA
CU
LT
U
R$ 33.141,82
CU
LT
U
RA
CU
LT
U
R$ 1.894.797,10
CU
2005
2006
2007
RA
Municipal Law on
to Culture*
RA
Federal Law of Incentive
R$ 78.343,20
=
=
=
R$ 1.927.938,92
R$ 2.181.414,55
R$ 4.096.794,75
*Incentives and attraction of funds are held in December of each year. In this way the activities of
the project are carried out in the following year (for the federal law).
107
Education and environmental awareness
With the objective of contributing to raising the
awareness of its employees, their family members and
the community in terms of environmental challenges,
Volvo carries out internal campaigns as well as
educational programs at the Volvo Environmental Center.
Located in the facilities of the plant in Curitiba (PR),
the Volvo Environmental Center has a natural forest
space covering 200.000 m² preserved vegetation and
containing a rich fauna. The main objective of this
initiative is to offer a space for culture, leisure and
research for the community, thus creating closer bonds
between Volvo and the inhabitants of the region. The
project belongs to the Viking Association and receives
support from Volvo as the main incentive giver by way
of the Federal Law of Incentive to Culture making the
investments in favor of the community.
The Volvo Environmental Center project was started in
2006 and officially opened its doors to the community
in the second half of 2007. Volvo employees were
the first to get to know and enjoy the attractions of the
center and had a special program schedule around the
celebrations all World Environment Day in June of that
year.
Since the inauguration, in addition to Volvo staff, 2136
external visitors have visited the Volvo environmental
Center. Of this total, 1547 were students from schools
from both public and private school network of Curitiba.
Visitors count on programs customized in accordance to
their age range.
Monitors specially trained in environmental education
guide the different activities that are both educational
and playful.
108
TRAILS - laboratories in the open air: there are three trails inside the forest. The
largest one is the trail of the Araucárias, with 984 meters in length. There is also the Fig
Tree Trail with 448 m and with a 563 meters, the Bromeliae Trail connects the other two.
In this preservation area, visitors come in direct contact with the flora and fauna, which
favors a new perception of nature and above all, sensitizes everyone to the environmental
clause. On the trails, it is also possible to carry out physical exercises, like hikes and
races. In the green spaces of the forests, there is also a lot of information since along the
path panels and signs were placed containing information in respect to the Ecosystem in addition to the information about the environment being shown in a very attractive way.
THE GREEN HOUSE - history preserved: the house was built in 1938 and, at that
time, had dual purpose: home and shop. Today the venue of the Project preserves the
memory of an important period in the history of Curitiba, when the districts farther from
downtown were inhabited by settlers who dedicated their activities to agriculture and to
selling their produce locally, like the dry goods stores that existed there.
ENVIRONMENTAL EDUCATION - the art of taking care: since 2005 a theater
group formed by children and teenagers, from first to eighth grades who study in schools
located in the region around the Volvo plant, learns the importance of environmental
preservation through this art. Currently, approximately 40 students receive performing
arts education in order to interact with visitors in theater performances with themes
related to the environment. For the children in the community, this is the chance to
participate in an extracurricular activity and also to form an environmental conscience.
Rehearsals and performances happen at on-site, where there is even a small auditorium
with a stage.
109
DIFFERENT CULTURAL PROPOSITIONS - many possibilities: the different
environments of the Green House allow the execution of a wide range of activities, but
always with the same purpose: enhance the knowledge of visitors about the environment
in a pleasant and playful form. For this reason, everything happens amid text and
photographs containing information about the forest, in addition to important tips about
conservation and saving of water resources.
THE FUTURE - plans to increase activities: over the next years, the construction
of a new area that will house art and environmental workshops is planned. These will
offer the community a possibility for income generation and, at the same time, teach
preservation of nature in a practical way.
AUDIENCES RECEIVING THE BENEFITS
One of the main objectives of the Volvo environmental Center is to create closer bonds
between the company and the people who live in the region, a target seems to have
been reached in the case of Iraci da Silva, merchant, who has lived for 13 years next to
the Volvo plant. Currently, she takes walks twice a week along the trails of the Volvo
Environmental Center and her son nine-year old son, André, is part of the theater group.
For us, projects like these sow opportunities.
“The Volvo Environmental Center is important not only for me but for everyone in the region.
The Green House’s doors are open and you don’t participate only if you don’t want to. I would
rather my son participated in the Green House activities than stay on the streets. In addition
to playing, he also learns about the environment and is being exposed to a different culture.
The theater teachers teach him to have discipline. For me, the Volvo Environmental Center
is also important because I take my exercise under professional guidance. This is all very
healthful.” – Iraci Dionísio da Silva, neighbor to the Volvo plant in Curitiba.
110
111111
The Environment
112
ENVIRONMENTAL
SUSTAINABILIY
GLOBAL
PARTNERSHIP
Care for the environment is present
are coordinated by a world Council, with
in every operation of the Volvo Group,
participation of representatives from all the
comprising - next to quality and safety
business areas (BAs) and business units
- one of its corporate core values. The
(BUs). The Volvo Group’s Environmental
organization targets being seen as a leader
Policy has world scope and undergoes
in environmental preservation among the
continual updating. The latest one was
world’s main providers of transportation
performed in 2004. Its structure is
products and services.
supported by four major strategy principles:
In order to ensure synergy and alignment
holistic view, ongoing improvement,
in the 180 countries where the Group acts,
technological development and
environmental strategies and initiatives
efficiency of resources.
Holistic view
This principle proposes that efforts in reducing the environmental impact of products,
operations and services must be analyzed and managed within a broad and integrated context.
This implies in considering environmental aspects in every phase of the product development
cycle (from the initial project draft to final disposal by consumers) as well as involving all the
main audiences in the environmental strategy of the organization: suppliers, all manufacturing
units, dealerships, clients and agents from society involved in the final disposal of the product.
Ongoing improvement
Establishes that environmental programs, must have clearly defined targets formulated,
informed and monitored and involve all staff, being managed in an integrated way in every unit
of the Group with the objective of continual improvement.
Technological development
Presupposes ongoing investments in research and development in areas such as development of low environmental impact transport
solutions; promotion of the development of harmonized legal requirements; continued reduction of fuel consumption and emissions,
noise, product impact and use of materials harmful to the environment.
Efficiency of resources
Products and processes deployed by the Volvo Group must be developed in such a way that the energy and raw materials are used
efficiently and waste products are minimized over the course of the life cycle of the products.
The environmental strategies of the Volvo Group are centered around two major points of focus: reduce environmental impact caused
by usage of Volvo products and also by their productive activities.
114
Reduction of Volvo products environmental impact
According to the internationally recognized Stern Report close
Volvo traditionally moves ahead of the market in so far as related
to 14% of all global carbon dioxide emissions come from the
to environmental issues. At the end of 2003, even before of
transportation sector, with the highway transportation sector being
the emission laws entered the CONAM P5 stage in Brazil – the
responsible for approximately 10%. The Stern Report – named
equivalent to Euro 3 in Europe –, Volvo truck engines were
after its coordinator, Sir Nicholas Stern, English economist of the
already prepared to address the requirements of that legislation.
World Bank – is a study ordered by the British government on
the effects of climate changes on the world economy over the
next 50 years. The resulting report was published in 2006 and
has over 700 pages. The study, however, does not point out the
percentage of emissions stemming from the freight transportation
In 2007, Volvo do Brasil, tested its vehicles with a mix of 5% biodiesel in the fuel tank, in spite of Brazilian legislation establishing
mandatory addition of 2% bio-diesl beginning next year and 5%,
only after 2013.
sector. Calculations carried out based on the conditions and
In 2007 more than 50% of the 53.752 Volvo trucks supplied
statistics found in Europe – region where passenger vehicles
to the 27 member countries of the European community, plus
correspond to 60% of the total carbon dioxide emissions and
Norway and Switzerland, were equipped with engines maintaining
freight transportation, 40% – show that freight transportation can
the Euro 5 standard. The Volvo group has already developed
be responsible for 4 to 5% of total world emissions.
engines to address requirements that will only be implemented in
Europe in 2009.
In addressing the increasingly stricter environmental requirements at national
and international levels, the Volvo Group works on three fronts:
• Maximizing efficiency in fuel consumption and reduction of emissions over the
course of the entire lifecycle of its products;
• Developing new technologies and engines, such as the hybrid models;
• Adapting its vehicle’s engines to the
different types of alternative fuels.
115
High fuel efficiency and low emission
vehicles throughout their lifecycle
The Volvo Group produces a wide variety
in a product’s lifecycle. For each one
organization discovered that close to 90%
of products that generate different impacts
of the stages, specific environmental
of the environmental impact generated by
on the environment. In order to obtain a
requirements and objectives were
vehicles, such as trucks, occurs during its
detailed analysis of the way products affect
established. All products receive a
usage phase in particular as a result of
the environment in their every stage – from
document called in Environmental
fuel consumption and discharge of carbon
raw materials to final waste products –
Volvo applies a product development and
management methodology called Life
Cycle Assessments (LCA). Through this
methodology, six stages were identified
• Environmental
requirements for
suppliers
2. Procurement
Declaration wherein the main impacts
caused on the environment throughout the
product’s entire lifecycle are specified.
Through the LCA methodology, the
3. Production
• CO2-free production
• Energy efficiency
• Low emission of solvents
• Black list and gray list
• Recycling of water
dioxide and other emissions. In this way, in
the product development process applied
by Volvo has a target of every new vehicle
having lower environmental impact as
compared to the previous model.
More economical and less
polluting vehicles
A Volvo truck launched in 2005
uses 37% less fuel and emits less
• Fuel efficiency
• Emissions
• Alternative fuels
• Hybrid solutions
1. product
planning and
development
carbon dioxide than a similar truck
4. Marketing and Sales
• Sales standards
• Packaging
• Seminars
developed in 1975. In this period, the
emission of pollutants like particulate
matter and nitrogen oxides, were also
significantly reduced. The target is to
• 95% recyclable truck
• Reused parts
• Breakdown instructions
116
5. Soft Offers
6. Recycling
• Driver training
• Reduction in fuel
consumption
reduce fuel consumption in a further
15% by the year 2020.
Pioneering in developing
the hybrid engine
For more than 20 years, the Volvo Group
unnecessary time in idle. Vehicle batteries
One of the test trucks is also equipped
directs efforts in research and development
are recharged with the energy generated
with an additional battery that actuates
of hybrid engines. This pioneering attitude
during braking, making this system ideal
the compacting engine and is charged at
led the organization to take up a stand out
for applications with continued stops
night using the urban power grid, when
and leadership position in the development
and starts such as for instance garbage
the vehicle is parked. Reduction in CO2
of hybrid solutions for the heavy vehicles
collection or urban bus applications.
emissions in this case should reach 30%
segment, like buses and trucks.
Waste collection trucks will use up to
In 2007, Volvo Trucks launched in Sweden
20% less fuel and in this way to reduce
garbage collection trucks with hybrid
carbon emissions in the same proportion.
giving this approach a better eco-effect
than the one promoted by a truck powered
by natural gas.
engines (diesel and electric). These
models are currently being tested in regular
operations in that country by the garbage
collection companies Renova and RagnSells. The Volvo Trucks hybrid solution
combines an electric motor with a diesel
engine. The electric motor is used to start
and accelerate up to 20 kph. At higher
speeds, the diesel engine is activated.
When the truck stops, the diesel engine
is automatically switched off, avoiding
117
Engines suited to the new
renewable fuels
In 2007, the Volvo group presented to the market 7 trucks from
In this project Volvo undertook its own analysis of the
the FM line specially modified by the company engineers to
renewable fuels best suited to achieving carbon dioxide neutral
display the possibilities in CO2 emissions neutral transportation.
transportation. In these studies, engineers and researchers
Vehicles can be powered using a number of different fuels and/
took into account important aspects, such as impact on the
or combination of renewable fuels: bio-diesel, biogas, biogas
environment, energy efficiency, the level of efficiency in solo use
combined with bio-diesel, ethanol or methanol, DME, synthetic
for growing the plants necessary for the respective types of fuels,
diesel and hydrogen gas combined with biogas. Since all the
the quantities of fuel that could be potentially produced, the level
carbon dioxide emissions when burning, they therefore have no
of technical adaptation required on the vehicle, costs and facility
impact on the environment.
of distribution of each of the substances.
og
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Is the fuel for internal
combustion engines*
as
fuels are produced from renewable materials, and do not generate
Reduced climate impact
energy efficiency
efficiency in solo use
Great
fuel potential
Less preferred
vehicle adaptation
fuel cost
fuel infrastructure
118
The overall result of a specific fuel can
vary in accordance to the productive
process deployed. Additional
information can be obtained at the
corporate website: www.volvogroup.com.
Environmental care is present in the
Volvo product development process
Training for final
users of products
The product development process is one
specific constraints and guidance involving
Volvo usually offers courses geared to
of the main business processes at Volvo.
the use of materials that may cause
drivers so that they will have full knowledge
To this end, the company adopts a world
impact on health and the environment. In
methodology called Global Development
Process (GDP) establishing all the
necessary phases and requirements taking
this sense, there is a Black List (includes
substances that cannot be used in Volvo
of the technology and resources offered
by the vehicle, and can adopt practices
that collaborate in fuel savings. Correct
operation of the vehicle also promotes
productive processes or Volvo products)
reduction in emission of pollutants,
using existing components to large-scale
and a Gray List (comprised of substances
contributing to environmental preservation.
modifications to existing products. For
of limited usage, that can only be used
By adopting correctly these guidance
all of these classes of projects, there are
when there are no feasible alternatives).
into accounts from small modifications
notes, drivers can reduce fuel consumption
and, consequently, reduce CO2 emissions
on the order of 3 to 15%.
Strategies and actions geared
to recycling of products
In developing its products, the Volvo Group
Program, where damaged parts (used)
also seeks to use as much recyclable
are received as part of payment in
material as possible. At the end of a
the purchase of the remanufactured
Volvo truck lifecycle, 96%
of its parts can be
recycled. In order to
equivalent, and the semi-new Viking
Program, where used vehicles and/or
resulting from claims – liable to recovery
structure the parts
– are accepted as part of payment in
recycling process
negotiation involving purchase of new
with its customers,
vehicles. In the latter case, Volvo performs
Volvo offers
a review and refurbishes the vehicle
through its dealer
adapting it to meet its parameters in
network initiatives
quality and safety and placing it in at the
like the Part for
disposal of the market as a semi-new
Remanufacture
option.
119
Reduction of environmental impact in productive activities
In 2007, the Volvo Group had 58 plants located in 19 countries around the world. In
order to ensure that every unit, regardless of size or technology deployed, operate in line
with the minimum standards in relation to the environmental area, the Group establishes
in its Environmental Policy minimum levels and objectives involving handling and
management of chemical products, energy sources, emissions, generation of effluents,
residues and environmental certification standards. In 2007, 96% of Volvo Group
employees worked in plants certified by the ISO 14001:2004 standards, as is the case of
the two Brazilian plants located in Curitiba (PR) and Pederneiras (SP).
120
Environmental
indicators
Energy consumption
Since 1995, Volvo do Brasil manages a number
LPG and diesel. The energy consumed in each area is divided by the respective production
of environmental indicators, complying with
generating indicators of consumption/unit per area of production. Total energy consumed
the Group standards and the current Brazilian
by Volvo do Brasil was divided by total production in generating is the consumption/unit
legislation. Annually, this data is consolidated
indicator. Targets are defined annually in connection to the environmental objectives and
and referred to the head office of the company
strategies of the Volvo Group and are tracked in the company’s Management System.
Mapping energy consumption is carried out for all sources of energy, electricity, natural gas,
in Sweden.
Diesel 8%
Curitiba (PR)
LPG 11%
57% Electricity
The energy matrix of the unit in Curitiba
(PR), in 2007, reflects the company’s
concern in deploying CO2-free energy
Energy
Matrix
2007
sources. Electricity, a clean source
of energy responded for 57% of total
consumption.
NG 24%
Diesel 4.3%
69.4% Electricity
Pederneiras (SP)
The energy matrix of the unit in
LPG 26.3%
Energy
Matrix
2007
Pederneiras (SP) shows that 69.4% of the
energy used is electric energy, that is, CO2free energy. The remainder is comprised
of LPG and diesel.
121
The tables below displays the energy consumption indicators
for the units in Curitiba (PR) and Pederneiras (SP).
Curitiba (PR)
During the year of 2007 total energy
consumption increased 14% in the
plant in Curitiba (PR). Due to the 44%
growth in production and the consequent
contracting out more employees. However,
the consumption per unit manufactured
was reduced from 1,67 to 1,32 between
Energy consumption in the unit in Curitiba (PR)
Source of
energy
Electric
(kWh)
2006 and 2007. A number of initiatives
were implemented for the purpose of
LPG
reducing energy consumption, such as
(kg)
the replacement of light in the assembly
lines and in the logistics area and storage
in addition to installing a water heating
Natural Gas
(kg)
system for the dressing rooms that works
based on using the heat generated by the
Diesel (l)
engine block milling process (heat pump);
and a new lighting system in the building
Year
Total
consumption
Productiontrucks, buses,
engines, cabs (unit)
Consumption
per unit
manufactured
2005
28,274,427
36,472
775 kWh/un
2006
28,276,016
27,953
1012 kWh/un
2007
30,213,410
40,318
749 kWh/un
2005
298,429
36,472
8 kg/un
2006
244,583
27,953
9 kg/un
2007
436,008
40,318
10.8 kg/un
2005
667,709
36,472
18 kg/un
2006
652,947
27,953
23 kg/un
2007
946,743
40,318
23 kg/un
2005
903,227
36,472
25 l/un
2006
622,510
27,953
22 l/un
2007
401,752
40,318
10 l/un
where the organization’s administrative
areas are located.
The energy consumption management
Year
Productiontrucks, buses,
engines, cabs
(unit)
Consumption
per unit
manufactured
2005
50.557
36.472
1,39
26%
2006
46.744
27.953
1,67
12%
2007
53.115
40.318
1,32
30%
process allowed the objective of reducing
energy consumption at Volvo do Brasil –
established at 28% for the 2003-2008
period - to be exceeded by 2% one year in
advance.
122
Reduction
in energy
consumption
reference 2003
aggregate value
Total
consumption
(MWh)
Pederneiras (SP)
At the Pederneiras unit, total energy consumption increase between 2005 and 2007
due to the material increase in production, which with the inclusion of the new skidsteer
loaders product line.
In 2007, the unit reduced in 39% the plant’s energy consumption index in relation to
2003. However, this indicator increased as compared to the previous year (2006) due,
in particular, to the hiring of new staff and the acquisition of two new hothouses for the
painted parts drying process.
Energy consumption at the unit in Pederneiras (SP)
Energy
source
Electric
(kWh)
LPG
(kg)
Diesel (l)
Year
Production
(wheel loaders, articulated
Total
haulers, motors graders,
consumption
skidsteer loaders, axel,
cabs and export chassis) (*)
2005
6.322.000
2006
2007
Consumption per
unit manufactured
4.631
1.365 kWh/un
6.609.000
9.974
663 kWh/un
7.841.000
11.821
663 kWh/un
2005
154.529
3.076
50 kg/un
2006
172.950
7.193
24 kg/un
2007
230.290
5.926
39 kg/un
2005
25.415
3.076
8 l/un
2006
28.710
7.330
4 l/un
2007
38.362
8.107
5 l/un
(*) units manufactured considering the weighted use of energy sources.
Year
Total consumption
(MWh)
Reduction in the energy consumption index
reference 2003 – aggregate value
2005
8.828
10%
2006
9.250
45%
2007
11.399
39%
123
Atmospheric emissions
The annual control of atmospheric emissions is consolidated in the Environmental
Data Report, which is sent to the head office in Sweden. Emissions of organic volatile
compounds (OVCs) and carbon monoxide (CO) are monitored every six months by an
external laboratory. Frequency may vary in accordance to results obtained.
Curitiba (PR)
In 2007, CO2 emissions increased due to
the growth in volume manufactured by the
Atmospheric emissions in the Curitiba (PR) plant
Product (kg)
2005
2006
2007
given a change in their recycling process
NOx
28.884
20.471
15.144
which began to take place externally as
CO2
4.813.010
3.864.573
4.514.586
of 2006. Volvo manages the emission
SO2
3.165
2.219
1.534
of organic volatile solvents (OVCs) and
Solventes
54.504
108.526
182.205
HCFC (R22) – quantity installed
666
705
753
HCFC (R22) - consumption
123
52
110
plant. Solvent admissions also increased
acts in compliance with the criteria
established by the state Department of the
environment and water resources (SEMA).
The criteria for Control of Air Quality in the
state of Paraná were established in 2002
by Decision SEMA 041/02. Because
New engine test system: more quality and less admissions at the plant
of this, since 2003, the assessment has
A Volvo Powertrain global project was started as a pilot, in 2007, at the plant in Curitiba
been carried out also focusing addressing
(PR). This is a new engine test process comprised of seven partial evaluations throughout
the legislation of Paraná. In 2006, the
standard was reviewed and currently is in
force as Decision SEMA 054/2006.
124
the production process, thus avoiding long tests that previously were performed only at the
end of the process. The new method is quite effective, affording fuel savings and reduction
in emissions of pollutants at the plant.
Pederneiras (SP)
In 2007, figures at Pederneiras increased in relation to the previous year due to the
increased production of graders and the consolidation of the production of skidsteer
loaders as well as the adding on of an additional shift in the articulated haulers assembly
line.
Atmospheric emissions at the Pederneiras (SP) unit
Product (kg)
2005
2006
2007
NOx
220
119
225
CO2
199.530
216.593
292.541
SO2
160
147
204
Solventes
27.515
25.645
39.860
HCFC (R22) – quantity installed
56
51
111
HCFC (R22) - consumption
0
0
0
In compliance with the legal specifications applied in the state of São Paulo, emission control at the Pederneiras plant is
done by mass balance.
125
Waste
management
Curitiba (PR)
In 2007, in spite of the material increase
in oil or grease). This process, called co-
Volvo’s Solid Waste Management
in the production at the unit in Curitiba
processing, is undertaken in cement plants.
Program (SWMP) monitors and controls
(PR), total generation of waste products
Subjected to high temperatures in clinker
identification separation, storage and
increased less than 5%. In this time frame,
kilns, these waste products are mixed to
transportation of hazardous and non-
with a reduction of 68% in the volume
other components and form cement.
hazardous waste.
of residues send to landfill, the target
In the search for more effective recycling
established by the company of reducing
alternatives Volvo started a new type
30% in relation to 2003 was widely
Total waste product
generation in
Curitiba (PR)
Hazardous and nonhazardous (kg)
6.095.599
2005
(kg)
2006
(kg)
4.899.788
recycling procedures. This process was
generation both non-recyclable waste
implemented successfully involving items
products as well as Class I waste products
like windshield glass and scrapped tools or
(paint sludge and materials impregnated
batteries.
Type of Waste
Product
126
Non-hazardous waste (kg)
2005
2006
2007
Hazardous waste (kg)
2005
2006
2007
Recycling including
scrap metal
2.790.896 1.916.709 2.190.695
20.113
507.088
327.796
Destination with
energy recovery/coprocessing
1.812.041
743.980
1.327.352
738.103
780.569
607.084
Destination without
energy recovery
691.172
705.983
413.052
0
0
0
Sent to landfill
43.274
36.589
33.808
0
0
0
758.216
1.287.657
934.880
Total
2007
(kg)
their products when these have safe
Volvo is a successfully sending to energy
4.690.918
of action by returning to suppliers
exceeded.
5.337.383 3.403.261 3.964.907
Pederneiras (SP)
Absolute values in waste generation
of waste products generated by production
increased in 2007 as compared to the
activities. In the area of milling, for
previous year. However, taking into
instance, the conventional semi-synthetic
account the increased production of 2007,
soluble oil used in the machines was
it is possible to see that the volume of
exchanged for a dry milling process. In the
waste products per units manufactured
area of plate cutting and shaping, a change
has fallen. This reduction was of 15%
in the equipment used increased safety in
in relation to 2004. In 2007, the waste
the process of discarding waste products.
recycling index in Pederneiras (SP)
hydraulics works in the two booths
order of 98%).
used facilitated removal and cleaning of
In Pederneiras (SP), during the year
equipment used in separation and control
of 2007, a number of projects were
of the paint waste products and sludge
undertaken geared to reducing the quantity
generated.
Type of Waste
Product
Recycling including
scrap metal
Destination with
energy recovery/coprocessing
Destination without
energy recovery
Sent to landfill
Total
Generation of
waste products in
Pederneiras (SP)
Hazardous and nonhazardous (kg)
In the painting area, a major civil and
continued being very significant (on the
Non-hazardous waste (kg)
2005
2006
2007
7.687.710 7.397.244 8.922.634
8.302.390
Hazardous waste (kg)
2005
2006
2007
68.450
61.459
107.856
2005
(kg)
7.651.598
340.870
0
0
93.110
90.095
124.250
0
0
0
0
0
0
41.670
40.550
54.935
70.580
62.250
103.330
232.140
213.804
335.436
8.070.250 7.437.794 8.977.569
2006
(kg)
9.313.005
2007
(kg)
127
Water consumption
Close to 90% of the water consumed in the unit of Curitiba (PR) and Pederneiras (SP)
comes from artesian wells.
Curitiba (PR)
In 2007, there was an increase in the volume of water consumed in the unit in Curitiba (PR)
due to the increased production volume and number of employees. However, the indicator
of water volume consumed per unit produced fell in relation to the preceding year.
Water consumption at thae unit in Curitiba (PR)
Year
Volume
(m3)
Production trucks, buses,
engines, cabs
Volume/unit
manufactured
(m³/un)
2005
2006
2007
91.703
95.206
109.619
36.472
27.953
40.318
2,5
3,4
2,7
Pederneiras (SP)
Similar to what happened at the unit in Curitiba (PR), water consumption in the plant in
Pederneiras (SP) also increased due to the new shifts and the increased production.
However, the consumption ratio, “volume of water per hour of production” remained
stable, as already seen in 2005.
Water consumption at thae unit in Pederneiras (SP)
128
Year
Volume
(m3)
Hours of production
Volume/ hour
of production
2005
2006
2007
22.341
28.408
29.404
539.529
571.968
692.696
0,04
0,05
0,04
129
Generation of effluents
The effluent treatment station of the units in Curitiba (PR) and Pederneiras (SP) deal with
both home and industrial effluents. The final treated effluent is released into the environment
with a level well below the parameters established by legislation in force (CONAMA 357)
while also addressing the environmental requirements set by the Volvo Group.
Curitiba (PR)
Parameters IAP and
Conama 357
(mg/l)
2005
2006
2007
Parameter
Volvo’s
Parameters
(mg/l)
(mg/l)
(mg/l)
(mg/l)
DQO*
--
250
88,00
103,00
97,00
DBO*
--
50
12,00
17,00
19,00
Cadmium
0,10
0,20
<0,005
<0,100
<0,100
Chrome - total
0,50
0,50
<0,050
<0,050
<0,050
Copper
0,50
1,00
<0,050
<0,100
<0,100
Lead
0,10
0,50
<0,050
<0,050
<0,050
Mercury
0,05
0,010
<0,001
<0,001
<0,001
Nickel
0,50
2,00
0,200
0,160
0,100
Silver
0,10
0,10
<0,050
<0,050
<0,050
Tin
2,00
4,00
<0,500
<0,500
<0,500
Zinc
0,50
5,00
0,100
0,050
0,060
Cianides (CN)
0,20
0,20
<0,010
<0,010
**
* DBA and DBQ are not Volvo Group Environmental Requirements. The control is performed based on parameters established by
IAP -- Environmental Institute of the state of Paraná in the operating license issued to Volvo do Brasil.
** parameter no longer analyzed due to the history of results below the analysis threshold.
130
Pederneiras (SP)
In 2007 the effluent treatment station
started to operate using the physical
(mg/l)
Enviroment
Requirement
(Volvo Group)
CETESB
Decree nº
8468/76
N/A
N/A
N/A
N/A
772,50
384,16
520,00
N/A
N/A
Cadmium
0,00
0,01
0,00
0,10
1,50
Hexavalent
Chrome
0,01
0,00
0,02
0,10
1,50
Copper
0,05
0,00
0,02
0,50
1,50
Nickel
0,03
0,03
0,00
0,50
2,00
Silver
0,01
0,00
0,00
0,10
1,50
Tin
0,03
0,00
0,00
2,00
4,00
Mercury
0,00
0,00
0,00
0,05
1,50
Cianides (CN)
0,10
0,00
0,00
0,20
0,20
2005
2006
2007
(mg/l)
(mg/l)
DQO
N/A
DBO
Parameter
chemical treatment process, with a
capacity to treat 3000 l/hour. Through
this station, the Pederneiras unit is
treating all the waste products coming
from machine and parts washing. Studies
are being undertaken to reuse the water
coming from this washing process.
* DBA and DBQ are not Volvo Group Environmental Requirements.
In the state of São Paulo, where the Pederneiras unit is located, in accordance to decree number 8468/76, DBO is not analyzed as
an effluent emission parameter when the effluent is launched into a public reception agent.
Biodiversity
Volvo’s unit in Curitiba is partially located in an environmental
to endangered species such as the Araucária, black cinnamon
protection area (EPA of the Passaúna), which is covered in
and forest deer. In addition to this, inside the woods there is
specific and constraining legislation in terms of new works and
a wellspring and brooks protected and addressed by specific
activities that might eventually lead to environmental impact. Volvo
is committed to continually minimizing the impact generated by its
activities in the environment where it is inserted.
In the area managed by Volvo do Brasil, there are two relevant
native woods, with registration in the City Hall of Curitiba, covering
legislation. One of the streams had its riparian vegetation
recomposed by the planting of a thousand trees in actions carried
out by a group of volunteers from Volvo do Brasil.
The impact generated by Volvo’s production operations are
a total area of 201,000 m². This space is totally preserved and
surveyed and monitored in compliance with ISO 14,001 standards
is considered a remnant of the forest with Araucária biome,
and are not considered significant in terms of compromising the
the most important ecosystem in the south of Brazil and home
preservation of the area in the two woods.
131
GRI table of contents
This publication was prepared based on the Guide for Preparation of Social Balance Sheets and
Sustainability Reports of the Ethos Institute and the guidelines of the Global Reporting Initiative
(GRI) international standard of reference that allows tracking of the trajectory of sustainable
development in the company. The table below presents the main indicators use and their locations
in the pages of this social environmental report.
Report parameters
This report is in relation to the year of 2007. The previous edition,
relative to the 2006 exercise was published in November 2007.
Volvo do Brasil’s Socio-Environmental Report publishing cycle is
Additional information about the operations in initiatives of the
Volvo Group can be obtained on the website: www.volvo.com.
annual. In relation to previous publications, the main change is
At this address the Annual Report (http://www.volvo.com/
the gradual adoption of the guidelines of the Global Reporting
group/global/en-gb/investors/reports/annual_reports/annual_
Initiative (GRI). Previously, only he guided established in the
report_2007.htm) and the corporate sustainability reports
guide for drafting of social balance and sustainability reports of
( http://www.volvo.com/group/global/en-gb/investors/reports/
the Eagles Institute were used. The process of definition of the
sustainability_report/hallbarhet_2007.htm) can also be found.
materiality of the information was limited to the teams directly
involved in a document and did not have participation from other
132
Volvo Financial Services Latin America.
At the website www.volvo.com.br, there is disclosure of data
in connection to the operations and business areas of Volvo do
audiences. The information disclosed were not audited by an
Brasil. The electronic version of this report can also be found at
external company.
the same address.
The report includes in its scope information from the business
In order to clarify doubts about this report or send suggestions for
areas comprising Volvo do Brasil Veículos Ltda. bus and trucks
the preparation of future publications of Volvo do Brasil, just send
areas, construction equipment (Volvo Construction Equipment
an e-mail to [email protected] (Volvo Direct Line) or contact us on
Latin America), industrial and maritime motors (Volvo Penta), and
the telephone: 0800 41 1050.
Indicator
Page(s)
Strategy and analysis
1.1. Vision and strategy
1.2. Description of main impacts, risks and
04
28-35
EC5-7 Market presence
6-13
4; 132
37
report
Report parameters
EN1-2 Materials
EN3-7 Energy
EN16-25 Emissions, Effluents and Waste Products
124-127;
130-131
115-119
132
EN28 Compliance with environmental laws and
115; 120-128; 130-131
regulations
Governance, commitments and engagement
Social performance
40-42
17-27; 58
conduct and internal principles
4.14-17 Stakeholder engagement
121-123
131
3.13. Current policy and practice of external
verification for the report
119
EN11-15 Biodiversity
EN26-27 Products and Services
4.11-13 Commitment to external initiatives
80-107
128
132
4.8. Declaration of mission and values, codes of
6-13
N8-10 Water
3.1-12 Report profile
4.1-7, 9,10 Corporate governance
12-13; 32
Environmental performance
report
2.10. Prizes received in the period covered by the
EC1-4 Economic performance*
EC 8-9 Indirect economic impact*
Organizational profile
2.9. Main changes in the period covered by the
Página (s)
Economic performance
opportunities
2.1-8 Organization
Indicator
LA1-14 Labor practices, working conditions, training
HR 1-9 Human rights
36; 54-55;
80-111
46
58-78
and diversity
SO 1-8 Society, corruption, public policies,
36; 53; 58; 87-91; 98
54-55; 80-111
competition
PR 1-9 Responsibility for the Product, Health,
18-27; 47-52
Safety, communication & marketing,
compliance
*Economic performance data and indicators are disclosed only by the Volvo Group in a consolidated
format through The Annual Report and the Sustainability Report. Therefore, the Group’s business units,
like Volvo do Brasil, do not disclose detailed economic data for their operations.
133
Staff and Credits
SOCIO-ENVIRONMENTAL REPORT OF VOLVO DO BRASIL 2008 (EXERCISE 2007)
Publication editted BY:
Graphic concept and art direction: Straub Design
Volvo do Brasil Corporate Communication Department
Design | Indianara de Barros
Direct number: +55 (41) 3317-8633
João Leviski Alves
Director of Human Resources and Corporate Affairs
Photos
Carlos Morassutti
Humberto Michaltchuk and Guadalupe Presas (Prata Gelatina)
Silvio Aurichio (Olho de Vidro)
Corporate Communication Manager
Volvo image bank
Solange Fusco
Image Research:
Publication Coordination
Fernanda Rodrigues
Anaelse Oliveira
Ariza Sozzo
Reporting and Copy Writing
Printing
Luciane Stefanes Alonso
Serzegraf Indústria Gráfica Ltda.
Aline Brasil
Circulation
Review
3500 copies
Pro-Page Traduções
Phone: + 55 (41) 3317-8111 | Fax: + 55 is (41) 3317-8601
RELATório SOCIOAMBIENTAL 2008 |
EXERCÍCIO 2007
Phone: + 55 (41) 3317-8111 | Fax: + 55 is (41) 3317-8601
7002
OICÍCREXE
SOCIO-ENVIRONMENTAL
REPORT
2008
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EXERCISE 2007

socio-environmental report 2008

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