Forschungszentrum Karlsruhe - Indico

Transcrição

Forschungszentrum Karlsruhe
in der Helmholtz-Gemeinschaft
Welcome to the
User Support for EGEE
Task Force Meeting
The agenda is as follows:
Welcome Note & Presentation of the current GGUS Support system
Basic Support Model
Coffee brake
Processes
Lunch Break
Interfaces
Tools
Wofgang Thöne, Institute For Scientific Computing – EGEE-Meeting August 2004
Presentation of the current
Support System
Our Vision:
• Build and maintain a centralized
database of all Grid relevant
methods and tools
Support Teams within LCG & EGGE
CERN
Deployment
Support (CDS)
Grid
Operations
Center (GOC/CIC)
Resource
Centers (RC)
Global Grid User Support (GGUS)
Coordination and development:
Forschungszentrum Karlsruhe / ASCC
Regional
Operations
Center (ROC)
Experiment
Specific User
Support (ESUS)
The User
LHC
experiments
non-LHC
experiments
Other
Communities
Architecture
User
Reporting & Analysis
Central
User
DB
VO
DB
Universal
Universal
Database
Databasefor
forGRID
GRID
related
relatedproblems
problems
ESUS, CDS,
GOC
GGUS Helpdesk
Application
(Remedy)
Middleware & Interfaces
Middleware & Interfaces
Workflow engine
Resources
and Status
Web-Interface & JAVA Client
for support interaction
Web-Interface for user interaction
Application model
access via
Remedy Client
access via web-browser
Apache webserver
PHP Oracle/Remedy
Interface
Remedy API
Interface
Remedy Mid-Tier
Application
Remedy Client
Remedy Application
Oracle database
read
Application model
•
•
•
•
•
•
•
•
SuSE Linux 9.0
Apache 1.3.x with mod_ssl
PHP 4.x
Oracle OCI 9.x
MySQL 4.0.x
Tomcat 4.1.x
Remedy 5.1 Server & Middleware Æwill be 6.x
Remedy 5.1 C/C++ API Æ will be 6.x
Support Workflow
User
Rule based Workflow
GGUS
ESUS
Application
problem
CDS
Deployment
problem
GOC/CIC
+Local operations
Operations
problem
Live demonstration!
User
Problem
Process model
p or
p
u
S
st
r
rt
o
pp
u
S
GUS Support
est
u
eq
&
k
c
a
db ion
e
Fe olut
S
Interaction
ob
Pr
Interaction
t
ue
req
ab
ly
I nt
e ra
on
cti
DS
ESUS
Red lines: Interface the GGUS support
system and/or supply an interface to GGUS system
ROC
Interaction
RC
Process model
Update
Interaction
Info
Web Portal
GUS Support
Interaction
C
Sre
olvaeteTT
icic
kk
ee
tt
DS
ESUS
Red lines: Interface the GGUS support
system and/or supply an interface to GGUS system
ROC
Interaction
RC
Workflow
Support
creates
Ticket
Work
Check
on
Ticket
solution
Ticket
Solution
ROC / DS / RC
Experiment Support
Experiment specific
Solution
Grid User
Work on
Ticket
Work on
Ticket
Solution
Workflow
Ticket creation
WebPortal
Mail
Problem
HelpDesk
system
Mail
Ticket creation
GUS
GUS = local Grid
User Support
Mail
Ticket creation
Workflow
Ticket assignment
ESUS,
DS,
ROC
Mail
assignment
HelpDesk
system
GUS
assigned to ESUS,
CDS, GOC
Workflow
Ticket solved
ESUS,
DS,
ROC
HelpDesk
system
Mail
solution
solution
GUS
Workflow
Ticket closed
Mail
User
solution
HelpDesk
system
GUS
Ticket closed
Nice base, but how to
adapt to EGEE?!
What the ROC Managers deceided:
6.05 User Support
-------------------Holger and Wolfgang led a discussion on the plans for user support on EGEE. There is a meeting
scheduled for 4 August 2004 in Karlsruhe. A document has been circulated about user support. [see
later - Ed]. This document has received only limited distribution and is not in EDMS for example.
There was agreement that system which supports user calls should be centralised and in Karlsruhe, but
that the calls should be handled in a distributed way with calls being dealt with as close to their
origin as possible to allow for support in local languages for example. There was agreement that this
system should be simple and scalable. It is the task of the support task to determine how this can be
implemented in a timely and effective manner. Wolfgang said that he had ideas on how this could be
done.
There was talk about the cost of attending the meeting in Karlsruhe. Concerns were expressed about
the cost of attendance by Central region. Aleksander said that he would try to resolve this to ensure
that CE is represented at the meeting.
[A pdf of the user support document has been added to the agenda page for the meeting - Ed].
Things to do right now:
•
•
•
•
•
•
Define Use Cases
Define necessary Security
How to integrate NA4
How to integrate CIC
How to integrate Experiment support
How to manage VOs

Forschungszentrum Karlsruhe - Indico

Transcrição

Documentos relacionados

Support Group Separation / Divorce

European Sock Cup 2005 in Karlsruhe

GGUS - Indico

Order for Protective Custody

Gedenkmünze, Challenge Coin, 415th BSB

Refractive Surgery at the Virtual Eye

Gliederung und Beschreibung einer Fotografie

Objekt: Gedenkmünze, Challenge Coin, 415th BSB Kaiserslautern

Setze die Verben in der richtigen Form ein

glasgow - Robert Schwandl Verlag

KIT - Fakultät für Maschinenbau

In Englisch verhandeln, ohne dass es zum Fiasko wird…

I.5 – File Systems - Operating Systems Group

Institutional Factsheet for KIT – Version 2014/15

Dokument_1.