Night Star Express GmbH Logistik

express
nightstar
Customer magazine
2/2014
KEEPING EVERYTHING
RUNNING SMOOTHLY!
NEW TEAM MEMBER: QUALITY COACH ANDRÉ JEHN
EDITORIALCOMPANY NEWS
DOWN 12 PER CENT
CO2 EMISSIONS CUT
That is the pleasing result of
to the modernisation of our
efforts to reduce our carbon
vehicle fleet. Almost 60 per cent
footprint last year. Although
of our vehicles now comply with
Night Star Express handled
the Euro 5 or Euro 6 standard.
more consignments – and
This share rose by 25 per cent
therefore more weight – in 2013,
last year alone.
we released considerably fewer
Eco-driving courses are also
greenhouse gases into the
provided. Staff attend regular
atmosphere, namely 0.295 kg of
environmental training sessions
CO2 per kilo of goods we
which teach them how to
transported.
conserve resources, and energy
This sharp fall in our CO2
emissions was primarily thanks
from alternative sources is used
wherever possible.
nightstarexpress IS
GROWING
CUSTOMER MAGAZINE
RELAUNCHED
In the last issue of our customer magazine, I was pleased to report in
my editorial that business at Night Star Express had continued to
develop positively in 2013. Today, I once again have the pleasure of
announcing further growth at Night Star Express. You probably
noticed this expansion as soon as you picked up this issue: our magazine now has more pages than before – it has grown.
As our company has expanded in recent years, the content we
report on here has also become more diverse. Our customer magazine will now be even bigger than before to provide enough space for
all these topics. But that’s not all: we have also revamped the look of
our magazine.
They say that all good things come in threes, and a digital version
of our customer magazine nightstar express will be available in English too from now on. Anyone who would like to read it in English can
find the PDF online at www.nightstar-express.de/Aktuelles
We hope you enjoy reading our magazine!
Best regards,
ACKNOWLEDGEMENTS
AND LEGAL NOTICE
Issue 54 – no. 2/2014
Circulation: 4,700 copies
Published by:
Night Star Express GmbH Logistik, Unna
Ihr Matthias Hohmann
Editor-in-chief:
Christine Kuhlmann, central coordination office in Unna
([email protected])
Heinrich-Hertz-Straße 1, 59423 Unna, Germany
Tel.: +49 (0)2303 98688-0
Fax: +49 (0)2303 98688-67
Editorial board:
Herbert Remensperger, Key Account Manager, South
Marcel Tüscher, Night Star Express Schweiz AG
Josef Schöllhuber, G. Englmayer, Spedition GmbH,
Austria
Kirsten Willenborg, Hellmann Worldwide Logistics
Carolin Heinrichs, Zufall logistics group
Robert Overgoor, Night Star Express Hellmann B.V.
All of the above can be contacted via:
Editor-in-chief
I2I
Editorial team: Tina Pfeiffer-Dresp, transparent
([email protected])
Marienstraße 4, 58642 Iserlohn-Letmathe, Germany
Tel.: +49 (0)2374 50399-11
Fax: +49 (0)2374 503380
www.tptransparent.de
Design: Y-Design, Michael Franz
([email protected]), Burchardtstraße 5
63741 Aschaffenburg, Germany,
www.ydesign-online.de
Tel.: +49 (0)6021 929783
Fax: +49 (0)6021 929782
Copy deadline for issue no. 3/2014:
25 July 2014
Date of publication for issue no. 3/2014:
Week 39 – September 2014
Bylined articles do not necessarily reflect the editorial
team’s opinion. The editorial team reserves the right
to shorten any readers’ letters which are published
for space reasons. Please send articles, letters and
comments straight to Christine Kuhlmann, Night Star
Express GmbH Logistik in Unna (address above).
NEWSINNOVATIONS
IT: THE FUEL OF
THE FUTURE
WEB APPLICATIONS ENHANCE TRANSPARENCY
Logistics are driving business* and IT is
returned to the sender. Customers can even
fuelling the future of logistics companies.
actively help to steer the returns process.
Here’s how it works: the original sender
Using IT applications to manage business
processes has long since become the norm.
submits a collection request for the returns
Comprehensive process management is
parcel online; the recipient receives a link to
particularly crucial for logistics companies –
print the necessary returns label and
which form a fixed part of the value chain
prepares the goods for collection. This
– to succeed. Following the trend towards
action simultaneously places an order with
cloud computing, more and more applica-
Night Star Express to collect the parcel to
tions are being moved online.
be returned. The sender – or recipient of the
returns – can track the process at any time
Night Star Express is also capitalising on
this trend and has been offering two new
online, keeping them informed as to when
Web-based services since April 2014. One
the goods will arrive at their warehouse.
The returns tool is integrated into the new
is a central recipient database and the other
and improved tracking ng, which custo-
is a returns tool. With the aid of these
applications, customers and recipients are
recipient customers who would like to enter
mers have been able to use to track parcels
actively involved in the processes. In other
into a drop box agreement can register and
since the beginning of 2013.
words, services like these also serve as an
input the details of their collection drop box
all-new form of communication between
into the database themselves.
clients and service providers.
CENTRAL RECIPIENT DATABASE
The central recipient database contains
The advantages for recipients are that all
HTTPS://
relevant information is stored online and can
DEPOT.NIGHT-STAR-EXPRESS.DE
be accessed by Night Star Express
HTTPS://
companies immediately.
TRACKING.NIGHT-STAR-EXPRESS.DE
the details of all recipients who have signed
a drop box agreement with Night Star
Express. All registered recipients are sent a
RETURNS TOOL
On top of this, Night Star Express offers a
personal access code and can make
returns tool which means that everyone
changes themselves at any time. New
involved can track items that are being
All online services are available for registered
customers only.
* Source: the German logistics association BVL.
I3I
SERVICESAME-DAY DELIVERY
WHEN FAST
ISN’T FAST
ENOUGH
I4I
SERVICETAGBELIEFERUNG
EFA Autoteilewelt Logistik GmbH is responsible for ensuring that Autoteilewelt –
an independent car parts division of the Emil Frey Group – always keeps the
promise it has made to its customers to provide a fast and reliable service. This
primarily means regularly and quickly supplying car dealerships and garages with
original spare parts from a total of 20 different manufacturers via its overnight
express service. Providing rapid servicing and repairs is becoming increasingly
important in the automotive industry, meaning that these clients often need urgent
parts on the same day, within a matter of hours.
Night Star Express has been implementing
personal service are priorities for Night Star
30 minutes before a given delivery run com-
the necessary logistics concept for EFA Au-
Express. The Night Star Express sharehol-
mences and know when the parts will arrive.
toteilewelt Logistik GmbH for over a year
ding partner Zufall shows how this can be
The Zufall employee Merim Kazic is res-
now in first-class quality. As well as delivering
put into practice in the case of EFA Autoteile-
ponsible for ensuring that everything runs
to customers throughout Germany over-
welt Logistik GmbH: daytime deliveries are
smoothly on site in Friedberg. His responsibi-
night, it makes as many as 45 delivery runs
scheduled by a Zufall employee at the cli-
lities include route planning and checking
that vehicles are loaded safely. He is also the
SAME-DAY DELIVERY
FOR GARAGES
contact for staff at EFA Autoteilewelt Logistik
GmbH and is constantly in touch with the business owners and drivers. Merim Kazic
knows the daytime runs better than anyone
else, having started his career in logistics
years ago as a delivery driver on these routes. His wealth of experience is valued highly
from the central EFA Autoteilewelt Logistik
ent’s premises. Together with the relevant
by the recipients too. As he knows many
GmbH warehouse in Friedberg every week-
staff from EFA Autoteilewelt Logistik GmbH,
of them personally, he regularly receives
day. The car dealerships and garages recei-
a route plan has been developed and distri-
direct calls when urgent parts are needed in
ve the parts they need one to five hours after
buted to all recipients. This means the gara-
double-quick time.
they place an order. Customer focus and
ges and dealerships can place an order up to
ON-SITE ZUFALL EMPLOYEE MERIM KAZIC (R) IS RESPONSIBLE FOR ENSURING
THE DAYTIME RUNS GO SMOOTHLY
MATTHIAS MENTZ, ZUFALL, AND MERIM KAZIC
LIAISE WITH ONE ANOTHER REGULARLY
I5I
COVER STORYQUALITY
WHO DOES
WHEN, HOW
W
This is the question that is always asked when it comes to improving business
processes. The quality management team are usually the people who know the
answers. Night Star Express is no different in this regard. In line with our
first-class overnight express philosophy, we have been looking at this question
very closely for a number of years now. The objective of our central quality
management unit is to enhance service quality in such a way that we can offer
our customers top quality 24/7.
I6I
TITELTHEMAQUALITÄT
WHAT
W AND
WITH?
AN INTERVIEW WITH THE NEW
QUALITY COACH ANDRÉ JEHN
sation. For instance, I talk to clients about the
packaging solutions which are most suitable
for transporting their goods. I also teach the
transfer depot staff and drivers how to handle different goods correctly. Ultimately, identifying weaknesses throughout the process
chain and eliminating them is associated with
a general improvement in quality.
Editorial team: What have your experiences
over the first few months been like?
André Jehn: My experiences have been
thoroughly positive. What impresses me
most is the fact that we’re all pulling together.
Where necessary, the local staff at the Night
send and receive consignments benefit
Star Express companies are working really
when goods are delivered undamaged, of
hard with us to optimise our workflows. After
course. That doesn’t just reduce administra-
all, teamwork is crucial if we want to achieve
tive work and costs – it also prevents poten-
successes which our customers will also re-
tial stress for everyone involved. And we all
cognise.
ultimately benefit from that.
Editorial team: Who benefits from your
Editorial team: What do you aim to achieve
work?
with your work?
André Jehn joined the team at the central
André Jehn: I can answer that question very
André Jehn: In principle, the aim of my work
Night Star Express quality management de-
quickly and easily: everyone! First and fore-
is integrated throughout our quality manage-
partment in November 2013 in the role of
most, customers who use our company to
ment system: extending our quality leader-
quality coach. He has extensive industry ex-
ship. Whenever we notice increased levels of
pertise, having worked for the Night Star Ex-
damage, I try to identify all the potential for
press shareholding partner Zufall in Fulda for
optimisation and suggest improvements. We
several years, holding various positions rela-
have already succeeded in substantially re-
ting to the overnight express service. Our
ducing the rate of damage for customers in
editorial team talked to him in person about
the automotive industry within a short space
his new responsibilities, his aims and his ex-
of time by improving packaging and provi-
periences during his first few months.
ding training.
Editorial team: Mr Jehn, you took on the
Editorial team: Thank you for talking to us.
role of quality coach within the quality ma-
We wish you every success moving for-
nagement team at Night Star Express in No-
wards.
vember 2013. Could you briefly describe
your responsibilities?
André Jehn: My responsibilities focus quite
clearly on helping to reduce damage. That
means I look at all the operational processes
and filter out the relevant potential for optimi-
I7I
NEWSFAIRKEP
COMPLIANCE WITH FAIRKEP
CODE CONFIRMED
NIGHT STAR EXPRESS GMBH LOGISTIK
REMAINS A FAIRKEP COMPANY
I8I
For the first time since the FairKEP code was
ture, calling it a pillar of the whole network
introduced, it has been confirmed that Night
ethos, along with the high standard of quality
Star Express GmbH Logistik – the central
which paves the way for strong customer
coordinator of the Night Star Express over-
trust. In 2013, Night Star Express GmbH Lo-
night express network –
gistik received an hono-
complies with the guide-
rary award for helping to
lines.
necessary
draft the FairKEP code.
audit was conducted in
The code was developed
March 2014 by an inde-
for companies in the
pendent certifier, Quality
courier, express and par-
Service Hanseatic. This
cel
FairKEP audit examined
(known as “KEP” for
The
delivery
sector
the firm’s relationship with its customers,
short in Germany) and provides guidelines for
network partners and employees. Environ-
sustainable business management. They in-
mental and community activities were also
clude recommendations relating to the mar-
taken into account.
ket, jobs, the environment, the community,
The auditors made special mention of the
company’s cooperative organisational cul-
eco-friendly transportation, work-life balance
and fair collaboration with haulage partners.
INTERVIEWSPECIALIST SALES TEAM
To market a special service such as overnight express delivery successfully, we have
to give customers sound advice. For our sales staff, that means acquiring the necessary
industry expertise and always staying up to
date with new developments. With this in
mind, the Night Star Express shareholding
partner Hellmann Worldwide Logistics has
set up a specialist sales team for its customers.
Editorial team: Mr Möller, Hellmann has a
specialist sales team for Night Star Express.
You’ve been part of it right from the start –
what has your experience of it been like?
Dominik Möller: It’s been an outstanding
experience! We’re specialists in our segment, and our customers recognise us as
such. Our industry knowledge is very sound,
which means we can give our customers
comprehensive advice from day one, even if
colleagues from other product categories attend the customer meetings too.
Editorial team: Doesn’t having several sales
contacts at Hellmann bother customers?
Dominik Möller: Quite the opposite – I’ve
AN OUTSTANDING
EXPERIENCE
been told several times that clients see it as a
sign of esteem when we go for joint meetings
with specialists from the European land carriage, rail or air/sea units, for example. The
specialisations give us excellent cross-selling
opportunities.
Editorial team: Do you think there are other
AN INTERVIEW WITH DOMINIK MÖLLER
FROM THE NIGHT STAR EXPRESS
SPECIALIST SALES TEAM
advantages too?
Dominik Möller: We can make decisions
Dominik Möller: Personally, I’d like it if Night
special industry solutions in the future. I think
quickly. Our Sales Director Stephan Meyer
Star Express wasn’t primarily seen just as a
it’s very important for us to look at the big
and my colleagues Sandra Krell in Hamburg,
spare parts specialist in the traditional over-
picture and work on visions for the future.
Andrea Hoge in Bremen and André Klein in
night express sectors. Our range of services
Hannover along with me for Osnabrück can
is getting more and more varied – for examp-
Editorial team: Thank you for talking to us,
react to new challenges – including overar-
le, we are already involved in sanitaryware,
Mr Möller.
ching ones – very quickly and effectively. I
trade supplies and even the fashion industry.
Profile:
can only speak for Osnabrück myself, but
we’ve got a great team there with people
Editorial team: What changes would you
• Dominik Möller (32)
who are highly motivated, very well organi-
like to see at Night Star Express in the fu-
• Eight years at Hellmann
sed and well managed. They identify very
ture?
• Member of the Night Star Express
strongly with Night Star Express, and that
Dominik Möller: It’s important that we keep
specialist sales team for five years
makes for very high quality.
developing as a matter of course. Innovative
• Married with two children aged one
new solutions, expanding into more sectors,
Editorial team: That all sounds very positi-
and perhaps even daytime deliveries and a
ve. Is there anything you think should be bet-
comprehensive concept for the last mile of
ter?
B2C deliveries. Maybe we will also establish
and four
• Hobbies: football, mountain biking
I9I
EUROPESWITZERLAND
CUSTOMS
MADE EASY
NO NEED TO PANIC WITH NIGHT STAR EXPRESS
Does the thought of customs pre-clearance, Incoterms, fiscal representation,
T1 and transit documents make you shudder? There is no need to panic if you’re
a customer of Night Star Express because we will take care of the customs
formalities for you. Staffed by a team of 45, our 24/7 customs competence centre
for Germany/Switzerland completes customs clearance for several thousand
consignments every month.
It’s really very simple: to send a normal par-
document for you at the same time – inclu-
instructions (Incoterms = instructions about
cel to Switzerland with a merchandise value
ding pre-clearance – from anywhere in Ger-
how the consignment is to be delivered).
of up to Euro 999.99 (or a weight of up to
many.
There are several codes within this system.
Night Star Express uses the following three:
995 kg), all you need is an invoice and a set
of shipping instructions. If the consignment
THERE ARE STILL A FEW THINGS YOU
DDP, DAP and EXW. Select the right code
is worth between Euro 1,000 and Euro
NEED TO DO:
and enclose the original documents,
5,999.99, you need a pre-cleared export
■ First,
signed by you, with your consignment.
declaration in addition to the invoice and
shipping instructions. If you don’t want to
produce the export declaration yourself,
I 10 I
simply grant us power of attorney and we’ll
do it for you. We will complete the transit
you need to request that we collect
the consignment.
■ Second,
Then the goods are ready to collect.
submit the invoice and – for
merchandise worth more than Euro 6,000
COLLECTIVE CUSTOMS CLEARANCE
– the certificate of origin to us by 6.30 p.m.
If you want to clear all your consignments for
■ Third,
provide us with your shipping
recipients in Switzerland through customs in
EUROPASWITZERLAND/SOUTH TYROL
DNK
one go, Night Star Express will take care of
EVEN AT THE WEEKEND
and deliver them nationwide by 12.00 noon
that for you too. Collective customs clearan-
We even make it possible to clear customs
on Monday. The only slight drawback is that
ce saves time and money. You simply give us
and import goods at the weekend. Especially
deliveries of this kind always require an export
the name of the importer for the customs
at harvest time, clients from the agricultural
declaration. However, the staff at our customs
clearance application and send us a collecti-
machinery sector are always glad if urgently
competence centre for Germany/Switzerland
ve invoice for all of that day’s consignments
needed spare parts aren’t held up at customs.
are on hand to help and advise you on this
using a predefined electronic format.
We can collect them on a Saturday or Sunday
issue too, around the clock.
NOW IN SOUTH TYROL TOO!
G. ENGLMAYER EXPANDS ITS SERVICE PORTFOLIO
G. Englmayer has been operating as a successful franchise partner for Austria and Eastern Europe within the international Night
Star Express network for a number of years
now. Another region was recently added to
the firm’s service portfolio: South Tyrol.
From Vipiteno, Bressanone and Bolzano to
Avelengo and Laces – from now on, the
company delivers urgent goods to customers throughout this region too from Tuesday to Saturday, usually before the working
day starts at 8.00 a.m. This reduces
unnecessary waiting and downtime for businesses and enables clients to plan their work
Germany
Austria
Hungary
much more flexibly. Tracking and tracing
using online delivery scanning (GPS) rounds
off the service.
South Tyrol
IF YOU ARE INTERESTED, PLEASE
CONTACT:
JOSEF SCHÖLLHUBER,
TEL.: +43 (0)7242 4871 140,
E-MAIL: J.SCHOELLHUBER@AT.
ENGLMAYER.NET
I 11 I
EUROPASLOVENIA
WHAT IS GOING ON
IN SLOWENIEN?
GOOD TO KNOW – G. ENGLMAYER
IS AT HOME HERE TOO
I 12 I
EUROPASLOWENIEN
The Austrian-based company G. Englmayer has adopted a long-term strategy of
increasingly cultivating the current growth markets and future potential of Eastern
Europe – and that includes Slovenia, of course. With this in mind, G. Englmayer
opened its first Slovenian base more than 12 years ago, on 23 April 2002, in Dravograd – not far from the Austrian border. It operated its first daytime/overnight
express and general cargo haulage services throughout Slovenia from this site.
International express consign-
WOULD YOU LIKE TO
ments from Germany, Benelux
FIND OUT MORE? JOSEF
or Denmark sent via the Night
SCHÖLLHUBER IS HAPPY
Star Express service are
TO ANSWER ANY QUES-
delivered nationwide on day B,
TIONS ABOUT SLOVENIA
with goods destined for
TOO. CALL HIM ON +43
Ljubljana arriving by 2.00 p.m.
(0)7242 4871 140 OR
All parcels are initially taken to
E-MAIL
the northernmost depot in
J.SCHOELLHUBER@
Dravograd for subsequent
AT.ENGLMAYER.NET
distribution throughout the
country.
Exports bound for Germany or
BUSINESS DEVELOPS
optimise its accessibility and
Benelux from Slovenia can be
APACE
service for customers throug-
delivered in 36 hours:
Just three years later, G.
hout Slovenia.
Day A – collected in Slovenia
Englmayer moved its Slovenian
Ten employees now manage
headquarters and offices to the
operations in Slovenia from the
Day C – delivery by 8.00 a.m.
heart of the country, close to
offices in Ljubljana. Along with
via the overnight express service
Ljubljana. Dravograd was kept
the three depots, they ensure
on as a depot. The relocation
that consignments are distribu-
enabled the firm to cater better
ted quickly and effectively, both
for the centrally located capital
day and night. Regular services
and positioned it in close
to and from all the countries
proximity to Slovenian custo-
served by G. Englmayer mean
mers. This resulted in contin-
that the firm can offer extremely
uous growth. Nevertheless, the
competitive delivery times.
Day B – in transit
SOME OF THE TEAM IN LJUBLJANA
(LEFT TO RIGHT): ALJAŽ OREŠEK,
MAJA NAGLIČ, ŽAK VERDNIK, BRANKO
STEHARNIK (OFFICE MANAGER) AND
PETRA ROBLEK
company remained on the
lookout for further impro-
OVERNIGHT EXPRESS
vements and set up another
SERVICE PORTFOLIO
depot soon afterwards in
The company currently offers an
Celovška, just a few hundred
overnight express service for
metres from the motorway and
national deliveries within
right on the edge of the capital
Slovenia and also places a
city.
strong focus on consignments
Slovenia has a population of
from Austria and Hungary,
approximately 2.1 million and an
which have strong mail-order
area of 20,273 km². That makes
industries.
it roughly the same size as
Overnight express parcels
Wales. It may not be a huge
arrive at the Dravograd depot at
country, but the firm established
1.00 a.m. and are delivered
another depot in the northern
throughout Slovenia by 8.00
city of Maribor in 2013 to
a.m.
I 13 I
SERVICEQUICK-RESPONSE WAREHOUSES
GERMANY-WIDE EMERGENCY
PARTS SERVICE
CONTROL CENTRE SET UP IN KASSEL
Plant interruptions and production downtime
throughout Germany, each responsible for
service, meaning that the spare part in
for repairs or maintenance cost companies
express delivery within a 90-kilometre
question is available again the next morning.
a huge amount of money. That is why firms
radius. Many of them are already operatio-
“We’re proud to be able to offer this
try to complete essential repair work as
nal. Each spare part has to be delivered to
demanding additional service to our
quickly as possible. In this kind of situation,
the engineer at the client’s premises within
customers,” says Günther Harder, “and
it is all the more annoying when the repair
120 minutes at the most.”
we’re delighted that all the processes are
team at the client’s premises realises that
they are lacking a crucial spare part.
I 14 I
already running quickly and smoothly.”
VERY FEW STEPS IN THE PROCESS
In emergencies like these when parts are
When customer service engineers out on
IF YOU HAVE ANY QUESTIONS
needed incredibly quickly, the Zufall logistics
call realise that they need a specific spare
ABOUT THE 90-MINUTE EMERGEN-
group in Kassel – a Night Star Express
part to complete a repair or servicing job,
CY DELIVERY SERVICE, PLEASE
shareholding partner – is now on hand to
they call the central hotline at Zufall in
CONTACT:
help in no time at all. A project was recently
Kassel. The team there centrally manages
rolled out, initially for clients at engineering
all the steps involved in the emergency parts
GÜNTHER HARDER
companies, which guarantees delivery of the
delivery service throughout Germany. As
FRIEDRICH ZUFALL GMBH & CO. KG
required components to the repair site
vehicles are stationed at every quick-res-
GOTTLIEB-DAIMLER-STRASSE 10
within just 90 minutes. In order to meet this
ponse warehouse exclusively for this
34123 KASSEL
logistical challenge, a dense network of
service, deliveries can be made immediately
GUENTHER.
quick-response warehouses has been set
between 7.00 a.m. and 6.00 p.m. A 24/7
[email protected]
up. Günther Harder, Head of the Night Star
standby service is also possible for
TEL. +49 (0)561
Express Department at Zufall in Kassel,
round-the-clock deliveries. The quick-res-
5899 130
explained the system as follows: “A total of
ponse warehouses are restocked the very
22 quick-response warehouses are planned
same day using the overnight express
EUROPANETHERLANDS
INCREASING EXPORTS IN THE
AGRICULTURAL SECTOR
CONTRACT SIGNED WITH LELY INDUSTRIES
Night
Star
Ex-
customers. Firstly, Lely has been able to sub-
Hellmann Worldwide Logistics had no prob-
press
Hellmann
stantially push back its deadline for incoming
lem quickly integrating the first-class over-
started
orders, and secondly all urgent parts are de-
night express philosophy following its take-
livered by Night Star Express throughout
over of the company in January 2012. Lely
B.V.
transporting
ex-
ports for the agri-
Germany by 8.00 a.m. on the dot, as usual.
cultural machinery manufacturer Lely in Dui-
Ultimately, Lely chose to cooperate with
ven (near Arnheim) to Germany on 1 January
Night Star Express in the Netherlands based
2014. Since the cooperation began, the
on the two firms’ long-standing partnership
overnight express service has not just been
in Germany. Lely has been relying on Night
delivering reliably to Lely’s German custo-
Star Express’s expertise and service to sup-
mers – it has also been serving two Lely pro-
ply agricultural customers from its bases in
duction plants in Germany. Lely Industries
Wolfenbüttel and Waldstetten for over ten
was established in the Netherlands more
years.
than 60 years ago and now specialises in in-
The team from Night Star Express Hell-
novative feeding, milking and housing tech-
mann B.V. has extensive expertise in over-
sets particular store by the firm’s professio-
nology.
night express deliveries within the agricultural
nal handling of its goods and their on-time
machinery industry and has succeeded in
delivery, meaning that complaints are extre-
its
becoming the Dutch market leader in this
mely rare.
warehouse from Maassluis (near Rotterdam)
sector. With its tailored concepts and perso-
Deliveries from the Netherlands to Germa-
to Duiven. This move and the new collabora-
nal customer advice, the firm has managed
ny were just the first step in the latest busi-
tion with Night Star Express Hellmann B.V.
to consolidate and constantly build on this
ness expansion. Later this year, Lely plans to
together deliver two advantages for Lely’s
position over the past 20 years. As a result,
start supplying customers in the rest of Be-
Just before it entered into the new partnership,
Lely
Industries
relocated
nelux, Austria, Switzerland and Scandinavia
from the EDC in Duiven with the help of Night
Star Express too.
FOR MORE INFORMATION, PLEASE
CONTACT [email protected]
DIRECTLY.
I 15 I
www.night-star-express.de