Software as a Service
Transcrição
Software as a Service
s Enterprise Content Management as a Service Project CSM Openworld Field Report Bernd Becker Siemens AG Siemens IT Solutions and Services © Siemens Business Services GmbH & Co. OHG 2006. Alle Rechte vorbehalten. © Siemens AG 2009. Alle Rechte vorbehalten. Enterprise Content Management as a Service Themen s Software as a Service for Enterprises Positionierung Siemens SaaS Offerings Collaboration Services ECMaaS ECMaaS Erfahrungsbericht CSM Openworld CSM N.V. Zusammenfassung Datum: 12.11.2009 Seite 2 © Siemens AG 2009. Alle Rechte vorbehalten Enterprise Content Management as a Service Themen s Software as a Service for Enterprises Positionierung Siemens SaaS Offerings Collaboration Services ECMaaS ECMaaS Erfahrungsbericht CSM Openworld CSM N.V. Zusammenfassung Datum: 12.11.2009 Seite 3 © Siemens AG 2009. Alle Rechte vorbehalten Software as a Service Marktpotential Enterprise Application Software (Welt) s 1’’0 0’’8 SCM Enterprise Application Software 0’’6 Other application software 1’’4 Office suites and digital content creation 1’’8 ERP 2’’5 CRM Market potential 2011 Content, communication and collaboration Portfolio (ohne PaaS, IaaS) SaaS – portfolio split andSaaS scope ofSplit analysis (€) 8’’1 Infrastructure Data Mgmt. and Integration Enterprise Large Business & Small/Medium Business SaaS Source: Gartner-Software as a Service in the Enterprise Application Software markets, worldwide, 2007 Datum: 12.11.2009 Seite 4 Operations Consumer 13’’6 © Siemens AG 2009. Alle Rechte vorbehalten s Software as a Service Marktpotential Enterprise Application Software (Welt) SaaS – EAS market overview (€) SaaS world Enterprise Application Software market SaaS market 2010: with services and application hosting: 13’’ 6 38’’ 7 8″0 1″5 CAGR +22% 5″3 4″3 3″0 2″4 2005 0″6 0″5 1″3 0″8 1″6 SCM Office Suites and DCC 6″0 Small Business ERP CRM 5″0 Content, Communication and Collaboration 4″0 3″0 1″2 1″0 Other Application Software 7″0 8″1 6″5 3″6 Portfolio and regional split 2″0 3″6 Medium Business 2″9 1″0 0″0 2005 2006 2007 2008 2009 2010 2011 2″4 RoW 1″9 20% 1″1 1″4 1″6 2006 2007 2008 2″0 2009 2″4 2010 3″0 Large Business Year 2011 8’’1 50% North America 30% 2011 Europe Source: Gartner-Software as a Service in the Enterprise Application Software markets, worldwide, 2007 Business segment split based on ERP, CRM & SCM average Datum: 12.11.2009 Seite 5 © Siemens AG 2009. Alle Rechte vorbehalten s Software as a Service Architekture and Role Modell SaaS Architecture Model SaaS Role Model Users Platform as a Service Infrastructure as a Service Cloud Computing Software as a Service ... Tenant Application ... Tenant Application ... ... Customer Tenant Application Direct Sales SaaS-Enabled Business Application Indirect Sales SaaS Provider SaaS Business Manager SaaS-Enabled Application Platform Network Provider DC Provider Application Provider SD Provider Platform Provider Consulting Service Provider ISV Third Party Provider Virtual Infrastructur Physical Infrastructur Source: Gartner Introducing SaaS-Enabled Application Platforms: Features, Roles and Futures Datum: 12.11.2009 Seite 6 © Siemens AG 2009. Alle Rechte vorbehalten s Software as a Service Definitionen SaaS ist die Bereitstellung von Applikationen als Dienst über das Netz auf Basis definierter Service Level und nutzungsbasierten Abrechnungsmodellen Saugatuck: Bei Software as a Service abonnieren Anwender einen Service, den sie wann immer und wie oft nutzen und dementsprechend bezahlen, anstatt eine Anwendung auf eigene Kosten zu installieren, pflegen und warten zu müssen, ohne Berücksichtigung, wie oft sie diese überhaupt nutzen wollen . IT-Hersteller stellen den Service kostengünstig über das Internet zur Verfügung, setzten Web-Browser mit modernen Technologien, bekannter Infrastruktur, und vielfach Entwicklungs- und Betriebs-Methoden der nächsten Generation, wie Multi-Tenancy, ein. Quelle: Saugatuck 2008 IDC: Gartner: Software as a Service (SaaS) is a service delivery model made up of a utility computing environment in which unrelated customers share a common application and infrastructure that is managed by an ISV or third-party service provider where Code, intellectual property (IP) of the service, is typically owned by the SaaS ISV or service provider. Hosted web based software based on a single set of common code and data definitions that are consumed in a one-to-many model by all contracted customers, at any time, on a pay-for-use basis, or on a subscription based or on usage metrics. Source: Gartner 2007: Introducing SaaS-Enabled Application Platforms: Features, Roles and Futures Source: IDC 2007: Software as a Service Taxonomy and Research Guide Datum: 12.11.2009 Seite 7 © Siemens AG 2009. Alle Rechte vorbehalten Enterprise Content Management as a Service Themen s Software as a Service for Enterprises Positionierung Siemens SaaS Offerings Collaboration Services ECMaaS ECMaaS Erfahrungsbericht CSM Openworld CSM N.V. Zusammenfassung Datum: 12.11.2009 Seite 8 © Siemens AG 2009. Alle Rechte vorbehalten s Siemens SaaS Offerings Collaboration Services ECMaaS RTCaaS EPMaaS Enterprise Content Management as a Service Real Time Collaboration as a Service Enterprise Project Management as a Service Datum: 12.11.2009 Seite 9 © Siemens AG 2009. Alle Rechte vorbehalten s Enterprise Content Management Market Overview Datum: 12.11.2009 Seite 10 © Siemens AG 2009. Alle Rechte vorbehalten s Opentext ECM Suite Components Datum: 12.11.2009 Seite 11 © Siemens AG 2009. Alle Rechte vorbehalten s Siemens SaaS Services ECMaaS ECMaaS Individual One Liveservices Instance per customer allows customization to customer specific requirements ECMaaS Standard ECMaaS Standard plus additional options One Liveservices instance for many customers Customer data in separate data rooms (Domains) Collaboration Document Knowledge Management Management General Functions Consulting Services Application Services Operation Services Workflow Projects / Folder / Templates Information Retrieval User Mgmt / Permissions Consulting Liveservices Remote Cache Infrastructure Setup Task Management Version Management Discussions Content Management Data Migration Archiving Operation News / News Channels Tracking and Audit Urgent Requests Live reports Data Consolidation E-Mail Archiving Support Services Discussions Check In / Check Out Polling Livelink Atlas / Live link Explorer Customization Authentification SLA Monitoring Notifications Additional Functions / Modules Web Frontends Reporting SLA / Billing Interoperability iViews Long Term Backups Datum: 12.11.2009 Seite 12 © Siemens AG 2009. Alle Rechte vorbehalten s Siemens ECMaaS Datacenter Layout Customer's Intranet Intranet Internet Internet Extranet Get Access RSA Secure ID Token Manual Login User Authentification Load Balancer Firewalls Livelink Servers Frontend Server, Admin & Index Server, Testserver (MS Win) Database Servers MS SQL or Oracle Fileservers Netapp SIS Datacenter Munich SIS Datacenter Munich SIS Datacenter Munich Remote Cache Servers SIS Datacenter Chicago, US Datum: 12.11.2009 SIS Datacenter Newark, US SIS Datacenter Sao Paolo, BR Seite 13 SIS Datacenter Singapore © Siemens AG 2009. Alle Rechte vorbehalten Enterprise Content Management as a Service Themen s Software as a Service for Enterprises Positionierung Siemens SaaS Offerings Collaboration Services ECMaaS ECMaaS Erfahrungsbericht CSM Openworld CSM N.V. Zusammenfassung Datum: 12.11.2009 Seite 14 © Siemens AG 2009. Alle Rechte vorbehalten s ECMaaS Reference: CSM Openworld for CSM nv Challenge Benefits Takeover and projected extension of existing ECM Livelink solution for Email and SAP archiving Worldwide standardized, enhanced business processes Availability of identical content and procedures for all CSM internal and external users worldwide at sufficient performance Fulfillment of legal evidences Reduction of operational costs (pay per use) Solution Transition of existing Livelink solution from CSM’s former provider to a dedicated Livelink platform. In addition Provision of Livelink Remote Cache servers in USA and Singapore Provision of an OpenText Archiving Platform for SAP and Email Archiving incl. Archiving Remote Caches in USA and Singapore Provision of Livelink and Archiving as a Service on basis of agreed service levels and a consumption based pricing (user per month / filespace per month) approx. 4.500 users, 450 GB of Livelink data, up to 28 TB of Archiving data Datum: 12.11.2009 Seite 15 © Siemens AG 2009. Alle Rechte vorbehalten CSM Centrale Suiker Maatschappij Erected in 1919 Biggest supplier of bakery products and Lactic Acids worldwide Production of sugar(bieten) Middle 1970 - huge growth Start of production of Lactic Acids Sugarbusiness less important Entry into bakery products market Head office Diemen (Amsterdam) Business to business Corporate structure CSM Bakery Supplies Europe #1 in Europe Bakery Supplies North America #2 in North America PURAC #1 worldwide Presence in Europe 3 Business Units: Artisan Industry Frozen & baked product Presence in North America = CSM manufacturing = CSM (BakeMark) distribution 7 3 Main Operating Companies: Brill Caravan Ingredients BakeMark PURAC worldwide PURAC factory PURAC office Wall-E Electronic Records management Performance improvements ERP / Email archiving Migration Openworld (Livelink) The Challenge Remote Caching Content Life Cycle Management Document Capture E-mail Archiving E-mail Management (Classification) Records Retention and Dispositioning Single Sign On ERP Data Archiving ERP Document Archiving Business Case Avoid penalties for non compliance with government regulations and discovery periods Manage risk of claims in case of business disputes Reduce storage hardware costs for e-mail Reduce costs and risks of PST files Reduce the risk of system downtime Reduce the cost of system maintenance Manage e-mails as Business Records Openworld Infrastructure Why Livelink ? One Software Provider for Document Management - and Archive System ( Mail, ERP ) Collaboration Workspace worldwide Legal Aspects (Classification, RRP), Providing Enterprise Library Services Provide access through variety of user interfaces MS Office/Outlook/Sharepoint Web browsers Desktop clients SAP clients Portal environments. Why Siemens / Saas? No Pre Investment needed Experience / Knowledge Livelink (ECM, Archiving) Presence Worldwide (DC Chicago & Singapore) SLA's Availability Performance Monitoring Reduction of operational costs Defined / dedicated Counterparts Enterprise Content Management as a Service Themen s Software as a Service for Enterprises Positionierung Siemens SaaS Offerings Collaboration Services ECMaaS ECMaaS Erfahrungsbericht CSM Openworld CSM N.V. Zusammenfassung Datum: 12.11.2009 Seite 31 © Siemens AG 2009. Alle Rechte vorbehalten s CSM Openworld Screenshot CSM = Centrale Suiker Maatschappij Datum: 12.11.2009 Seite 32 © Siemens AG 2009. Alle Rechte vorbehalten s CMS Openworld Schematic configuration diagram Internet SIS DMC Chicago CSM Intranet Router CSM AD's SIS DMC Singapore Firewall I Firewall II Load Balancer I Load Balancer II Frontend Server I Frontend Server II Admin / Index Server Local Storage EFS Storage NAS Devices Test Server Local Storage Oracle Server I Failover Cluster SAN Devices DMC Munich Building 1 Datum: 12.11.2009 Local Storage Quality Acceptance Server Oracle Server II DMC Munich Building 2 Seite 33 © Siemens AG 2009. Alle Rechte vorbehalten CSM Openworld Schematic diagram of support processes CSM SIS Level 1a Support for Content and Access Operations CSM Openworld CSM Openworld User User Level 1b Support for Content and Access Operations CSM Openworld CSM Openworld Instance Coordination Instance Coordination Content & Access Content and Access Management Management CSM Openword CSM Openword Keyuser Keyuser Level 4 Support Level 4 Support OpenText (Contractually ensurend by CSM) Morningstar s (Contractually ensurend by SIS) AT&T Reporting paths Level 2 Support for Content and Access Operations 1st Level Support for CSM Instance Coordination SISSIS SaaS Support ASP Support Level 3 Support Microsoft Siemens Livelink Superuser Support Oracle SIS GO Server Support Cisco SIS GO Network Support Others SIS GO DB Support Communication paths (if needed) Datum: 12.11.2009 Seite 34 © Siemens AG 2009. Alle Rechte vorbehalten s Siemens SaaS Monitoring and Monthly Reporting Pos Leistung . 1 AbrechnungsMonat LeistungsMonat Gesamt FY 09/10 Kunden-Preis 2 SLS Nutzungspauschale pro User pro Monat, ohne Livelink Lizenz SLS First Level Support pro User pro Monat 3 Nutzung SLS Speicher pro 100 MB pro Monat 4 Administration / Betrieb einer XX spezifischen SLS Extranet Instanz auf vorhandener SLS Infrastruktur pro Monat 5 6 7 8 M1 M1 M1 M2 08.09 09.09 zusätzliches SSL Zertifikat, DNS Eintrag, zusätzliche Domaine pro Jahr SLS Userverwaltung, Anlegen und Löschen von Usern nach schriftlicher Beauftragung durch XX, pro Vorgang Lizenzverwaltung, Klärung, ob User bereits über eine LL Named User Lizenz verfügen , Generierung und Fortschreibung eines monatlichen Reportings, pro User pro Monat Realisierung XX spezifischer Leistungs- und Funktionserweiterungen und -anpassungen entsprechend Anlage 1, Basis 100 Manntage Einzelbeauftragungen per Mail (siehe Zusatzvereinbarung zum Vertrag) Lizenzkosten Open FT für Archivanbindung (Server- und Client-Lizenz einmalig Einrichtung Lizenz Open FT für Archivanbindung (Server- und Client-Lizenz einmalig Archivanbindung Testystem xx Beauftragungen Zusatzleistungen Datum: 12.11.2009 Seite 35 © Siemens AG 2009. Alle Rechte vorbehalten s Vielen Dank für Ihre Aufmerksamkeit s Siemens AG Siemens IT Solutions and Services Riemekestr. 160 D-33106 Paderborn Deutschland Dipl.-Ing. Bernd Becker Webbased Services / SaaS Tel.: Fax: Mobil: Email: +49 5251 8 24710 +49 5251 8 28609 +49 174 1513205 [email protected] © Siemens Business Services GmbH & Co. OHG 2006. Alle Rechte vorbehalten. © Siemens AG 2009. Alle Rechte vorbehalten.