Cordys Business Operations Platform - Kongress
Transcrição
Cordys Business Operations Platform - Kongress
Das Agilitätsversprechen vom Anspruch zur Wirklichkeit Anspruch und Wirklichkeit Anspruch und Wirklichkeit Anspruch und Wirklichkeit Anbieter mit zugekauften Komponenten Cordys Platform: Einheitliche Bauweise “single stack” BPM Nischenanbieter flink anpassungsfähig flexibel beweglich Absichtserklärung Zusage (Freudscher) Versprecher Versprechen Vom Anspruch… Infrastruktur Prozesse Organisation … zur Wirklichkeit Cordys bietet ist eine integrierte Plattform, auf der 1) Prozesse modelliert („Ablauf malen“) 2) bestehende Systeme und Funktionen in die Prozesse integriert 3) Prozesse ausgeführt („Ablauf zum Leben erwecken“) 4) ausgeführte Prozesse überwacht und ausgewertet werden. Wirklich? Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics One of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Country: Germany Key Figures: • • • • € 12 billion revenue (FY 2009) 60,000 customers 48,000 employees 400,000 sales orders (spare parts) per year Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics Business Challenges: Business Needs: • Delivery of spare parts within 24 hours, from distribution centers in Frankfurt (Germany), Memphis (USA) and Singapore with 705,000 line items and 400,000 sales order per year • Process efficiency & quality: central process on top of core IT systems (SAP & IBM) and replacing fax, paper, e-mail, and phone • Customer satisfaction: flexible IT solutions with fast time-to-market to support customer demand for new products and services • Process transparency: feedback and status tracking for customer processes - transparency of clearly defined responsibilities • Low implementation & service cost: big variety of human-interactive processes with limited implementation and service costs • Increased productivity: productivity measures Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics Cordys Solution: Benefits: Automation of key logistics processes with strong integration to (SAP & IBM Rational) back-ends, using Cordys Business Operations Platform: • 97% of all spare parts delivered within 24 hours! • Spare parts execution: If the delivery of a spare part is not expected to be in time, this process is used to speed up delivery • Enhanced productivity services: Aim to prevent a system failure before it occurs. Help you increase your systems’ uptime and efficiency, based on remote connection • Change request management: Process to support creation, approval, release, execution and testing of change requests (IT & non-IT) • Spare parts execution: faster reaction times; improved data quality; complex process management over several organizations; improved customer information on each escalation • Enhanced productivity services: Increase efficiency (11 hand offs instead of 77 hand offs and 30 days delivery time instead of 60 days); Increased service sales (better support); increased customer satisfaction; lower IT Costs • Change request management: increased transparency; reduced failures; shorter cycle times This project has won the Process Solution Award 2010 for “innovative and exemplary Process Management project” in the area of Customer Service Management "The Cordys platform allows us to continuously monitor and improve these processes across more than 125 countries and increase the level of satisfaction of our customers.” Dr. Frank Debus, Senior Vice President Customer Services Material Logistics, Siemens Healthcare Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics Well-structured Change Management Process reduces failures and accelerates change requests dramatically. Status Tracking overview for monitoring of Orders and Process steps Customer Case Study: Tata Motors Industry: Manufacturing & Logistics Customer Case Study: Tata Motors Industry: Manufacturing & Logistics Tata Motors Limited is India's largest automobile company. Country: India Key Figures: • $ 20 billion revenue (FY 2009) • 24,000 employees • Leader in commercial vehicles and among the top three in passenger vehicles in India Customer Case Study: Tata Motors Industry: Manufacturing & Logistics Business Challenges: Business Needs: • Numerous discrepancies across the enterprise as different users use different systems • Real-time access to information (across SAP, Siebel and Oracle) • No transactional visibility to Dealer community • Obviates need for batch data transfers • Hard to track return Spare parts orders • Effective alternative for building missing DMS (Dealer Mgmt System) functionality to bring in visibility to dealer community • Manual reconciliation of financial transactions • Batch processing of data results in higher total costs • Leverage past investments in Oracle and SAP functionality • Quicker Time to Market Customer Case Study: Tata Motors Industry: Manufacturing & Logistics Cordys Solution: Benefits: Tata Motors build a variety of composite applications with Cordys BOP on top of Siebel CRM, SAP and home grown legacy applications: • Rapidly developed and customized solutions based on Tata’s Best Practices instead of waiting years for technology vendors’ next CRM/ERP upgrade • Already multiple projects completed and in production • Order Process Integration between Siebel & SAP • Payer (Customer) Fund Status • Integration with SMS Service • Integration with OpenID for user authentication • Recent applications include Recall Campaign Management, Vehicle Reconditioning, AMC and Extended Warranty, etc. • Customer-centric innovation, process agility and speed to market for a competitive edge: E.g. Dealer response time is down from 1-2 days to a few seconds • Ability to integrate with current systems, while meeting business needs for new functionality rapidly • Seamless experience to dealer, resulting in enhanced customer service and improved efficiency • Future projects include an online merchandise portal for the Nano Car website and a safari test-drive application “The Cordys Business Operations Platform has facilitated faster time-to-market and supports our strategic initiatives. By streamlining our business processes and increasing visibility of processes across all platforms we have seen an increase in business efficiency. The Cordys platform is a paradise for developers, but more importantly it is an excellent combination of technology and process, allowing the business and IT to work together in complete alignment.” Preeti Rane, Project Manager, Tata Motors Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics U.S. Xpress is one of the largest transportation companies in North America, and provides transportation and logistics services through its subsidiaries in the Unites States, Canada and Mexico. Country: USA Key Figures: • • • • Revenue: $1.3 billion (FY 2009) 11,000 employees 8,500 trucks & 26,000 trailers Third-largest privately owned trucking company in the U.S Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics Business Challenges: Business Needs: • Low margins due to fluctuating fuel prices and challenging economic climate • An integrated solution that enables various independent trucking entities within a broader U.S. Xpress umbrella to expose and bid for each other’s orders • No unified view of all orders, due to acquisitions and partnerships with companies, each with own Transportation Management System (TMS) • Frequently changing operations while underlying processes are still manual and ad hoc: • No auditing capabilities • Manual Load Sharing = Labor Intensive • Errors or Under-utilization = Lost Revenue • Revenue opportunities were lost and potentially higher costs due to the lack of visibility with equipment and resources • A seamless scalable solution where the organization can easily incorporate new trucking entities with minimal effort to support their M&A strategy Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics Cordys Solution: Benefits: • Business process-centric solution using Cordys Business Operations Platform, which enables U.S. Xpress carriers to expose and bid for each other's orders • More efficient offer fulfillment process: provides ability to save money on fuel and win company business due to lower bids • Integration of existing legacy systems and integration layer to plug-in new systems from acquired companies • Automated process of managing company logistics with full auditing capabilities and process monitoring through executive dashboards (Business Activity Monitoring) • Business rules for Bid Acceptance Tolerance and Order Pricing Rules • Seamless data exchange (Master Data Management) as orders are added or updated by any trucking entity • Project awarded for Innovation in Business Process Management and Workflow Excellence by Future Strategies (March, 2009) • Unified, higher consolidated view into the systems across the organization and ability to quickly adapt to change • Increased value of existing, disparate systems with full auditing capabilities • On-boarding of acquired companies is now a streamlined and simplified process • Quick time to market – project implemented in just 60 days “Cordys provides with an opportunity to overcome our challenges with inter-system integration, on-boarding new acquisitions, billing and payroll – and will give us a higher consolidated view both financially and operationally.” Steven Cleary, CIO, U.S. Xpress Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics Load Bid Board Application Integrated Business Activity Monitoring Live und in Farbe Cordys im Überblick Cordys 5x im Überblick 1. 2. 3. 4. 5. Geschäftsprozessmanagement Cordys: Die Firma Cordys: Die Software Closed-Loop: Die Methode Analystenmeinungen & Kundenreferenzen Fachbereich und IT: Im Gleichgewicht? CEO Fokus: Marktausrichtung Strategie • Verbesserung der Wettbewerbsfähigkeit • Mehrwert durch schnelle Reaktion auf die Marktbedürfnisse • Prozessoptimierung Organisation Synchronisierung unterschiedlicher Anpassungszyklen Die Überbrückung dieser beiden gegensätzlichen Welten schafft Mehrwert und erlaubt Potenziale auszuschöpfen CIO Fokus: Hohe Servicequalität Software Infrastruktur • Unterstützung von unternehmenskritischen SGeschäftsprozessen • CSicherstellen des kontinuierlichen Betriebs M • Fokus auf Stabilität, Skalierbarkeit, Beständigkeit und Sicherheit Cordys 5x im Überblick 1. 2. 3. 4. 5. Geschäftsprozessmanagement Cordys: Die Firma Cordys: Die Software Closed-Loop: Die Methode Analystenmeinungen & Kundenreferenzen Cordys’ Evolution Einführung Enterprise Platform Cordys Gründung 1978 1998 Packaged Applications 2001 Venture Capitalist Product Development 2004 Lighthouse Customers 2005 Germany CORDYS AMERICAS Michigan, USA New Jersey, USA United Kingdom Switzerland Italy France Sweden South Africa Israel China Singapore Hong Kong South Korea Japan 2011 Partner-centric GTM • Solide finanzielle Basis, von Jan Baans Vanenburg Group und dem US-amerikanischen Privatinvestor Argonaut Private Equity finanziert • 30 + Jahre Erfahrung in der Erstellung von Enterprise-Class-Software • Starkes Wachstum Jahr um Jahr und Global 2000 Kunden auf der ganzen Welt • Engagierte Gemeinschaft der Partner CORDYS ASIA-PACIFIC India 2008 Go to Market CORDYS EMEA The Netherlands (HQ) Einführung Cloud Platform Cordys 5x im Überblick 1. 2. 3. 4. 5. Geschäftsprozessmanagement Cordys: Die Firma Cordys: Die Software Closed-Loop: Die Methode Analystenmeinungen & Kundenreferenzen Vom Silodenken zur Ganzheitlichkeit Typisch: Anwendungssilos Ganzheitlich: eine Business Operations Platform Unterschiedliche Benutzeroberflächen und fehlende Automatisierung Zusammengesetzte Anwendungen Fragmentierte und ineffiziente Geschäftsprozesse End-to-End Geschäftsprozesse & Überwachung Unflexible Anwendungsintegration SOA-basierte Integrationsschicht ERP ERP CRM Altsysteme SCM PLM ERP ERP CRM Altsysteme SCM PLM Cordys: Das Produkt “Business Operations Platform” Modelgetriebene Entwicklung Kunde Manager Mitarbeiter Lieferant Auswertungen Cordys Business Operations Platform (BOP) Business Process Management Drag-and-drop web services Suite (BPMS) Business Services Master Data Management (MDM) Case Management Business Activity Monitoring (BAM) Zusammengesetzte Applikationen Composite SOA Grid Applications Rules Framework (CAF) Daten-Harmonisierung Integrierte Regeln Unternehmensdaten Daten Dynamische Prozesse ERP CRM Produkte Altsystem Altsystem Lineare Skalierbarkeit Das macht Cordys einzigartig Einheitliche Plattform zur Modellierung, Ausführung und Auswertung von Geschäftsvorfällen Echte Business – IT Kooperation, wo Fachbereich und IT ein gemeinsames Modell für eine vollständige Lösung nutzen Schneller Time-To-Market, ermöglicht durch ein vollständig integriertes Produkt ohne Import & Export von Prozessmodellen Niederige TCO durch ein zentralisiertes Management der Prozesse und Plattform Integrierte Modellierung, Ausführung und Auswertung What you Model is what you Execute 1 Ausführbare Prozesse für echte Fachbereich – IT Zusammenarbeit und hohe Produktivität 2 Drag & drop web services, um Prozessmodelle und technische Services schnell zu verknüpfen 3 Unterstützung sämtlicher Prozesstypen mit rein personellen und /oder SystemInteraktionen 3 1 2 4 4 Regelmaschine für automatisierte Entscheidungen Integrierte Modellierung, Ausführung und Auswertung Ausführung von Geschäftsprozessen über IT Systeme hinweg 1 1 Arbeitsvorrat ermöglicht gemeinsame Arbeitslisten, Teamund rollenbasiertes Arbeiten 2 Zugriff und Aktualisierung diverser Systeme mit Hilfe einer einheitlichen Benutzeroberfläche 3 Integration mit MS Office 4 Unterstützung von dynamischen Prozessen - Case Management 4 2 3 Integrierte Modellierung, Ausführung und Auswertung Ganzheitliche Auswertung für Geschäftsprozesse 3 1 2 4 1 Integrierte Echtzeit-Auswertung von Mitarbeiteraktivitäten und Systemaktionen 2 Einheitliche Sicht auf laufende Prozesse über die IT Systeme hinweg 3 Integration mit Geschäftsdaten für granulare und kontextabhängige Auswertungen Ein Produkt – Die Differenzierung Die M & A-Lösungen von Großen Spielern Cordys Platform Die BPM-Lösungen von Nischenanbietern Cordys 5x im Überblick 1. 2. 3. 4. 5. Geschäftsprozessmanagement Cordys: Die Firma Cordys: Die Software Closed-Loop: Die Methode Analystenmeinungen & Kundenreferenzen Cordys Implementation Methodology: Cordys@Work Best-practice Implementation Methodology Qualify & Analyze der Organisation, Selektion des Prozesses, Bestimmung der Ziele und des Rahmens, Analyse des Istprozesses und der Schwachstellen Design & Model eines optimierten Sollprozesses, Subprozesse, Aktivitäten und Regeln Develop & Deploy Services, Integrationen, Transformationen und Benutzerinteraktionen Run & Monitor Geschäftsprozesse, indem Performance Daten für Effizienz- und Effektivitätsanalysen gesammelt werden Cordys 5x im Überblick 1. 2. 3. 4. 5. Geschäftsprozessmanagement Cordys: Die Firma Cordys: Die Software Closed-Loop: Die Methode Analystenmeinungen & Kundenreferenzen Anerkennung von den Analysten Einheitliche Plattform • Einfach zu implementieren, schnelle Realisierung • Erhöhte Produktivität, schneller Time-to-Market Ein Model für Fachbereich und IT • Gemeinsame Umgebung für optimale Kommunikation • Geschäftsanforderungen effektiver erfüllen Unterstützung für alle Prozessmodelle • Unterstützung von hybriden Geschäftsprozessen • Unterstützung von wissenintensiven, nicht sequentiellen “…single product (…) leading to lower cost of ownership” Bruce, Silver independent BPM analyst “…single shared environment and a single shared process model for business and IT“ “Strength: New-generation (…) BPMS” Prozessen Platform as a Service für die Cloud • Offene webserviceorientierte, SaaS-basierte, mandantenfähige, mehrstufige Plattform • Hochverfügbare, skalierbare Architektur “…leading vendor in SaaS-Enabled Application Platforms” Einige Marktführer, die Cordys nutzen Communications & Media Customer Solution Commercial orchestration Process Automation (26,000 users) Network Outage Prevention Cloud Provisioning &PaaS Banking & Financial Services Customer Solution Process Automation Online Banking Portal Financial consolidation Online Banking Portal Payment Processing Payment Processing Commercial orchestration Media workflow solution Datacenter automation Cloud orchestration Cloud Marketplace Customer Solution Back-office integration Life Insurance process automation Online insurance Health Insurance process automation Claims handling Process automation Process automation Online Banking Portal Listed Companies Application Commercial orchestration Insurance Governance Secure Web-based Procurement Continuous process impr. Automate Mortgage Processes General Insurance process automation Agent network Emergency center Web interfaces for distribution network Einige Marktführer, die Cordys nutzen Energy & Utilities Customer Solution HydroPower Customer Solution Government & Public Customer Solution Mid-office automation Knowledge Management portal Strategic Planning Process Automation Orchestration over Hydropower Plants Supplier Management Claims Handling Application development SOA-based Integration Energy Trade Processes Extending ERP Composite application development Composite application development Ertan Manufacturing & Logistics Energy Retail Proceses Smart Metering Energy Grid Processes Energy Retail Processes Process automation Energy Process Marketplace Collaborative Engineering Cloud Orchestration Master Data Management Process Automation ISV / OEM Customer Solution Organizational Changes Game Changes Extending Existing IT Infrastructure Cloud Provisioning &PaaS Online HR Suite Load planning & Optimization Break Bulk logistics Social Housing software Process Automation HR Solution (BPO) Logistics processes Retails Operations Platform Dankeschön Für Sie im Internet bei: cordys.com/twitter cordys.com/facebook cordys.com/youtube cordys.com/linkedin cordys.com/slideshare