EN03 Telephoning vocabulary
Transcrição
EN03 Telephoning vocabulary
Englisch EN www.automobilkaufmann24.de Telephoning vocabulary answering machine / answerphone (UK) aplogize bad line be available be bound to business calls catch something confirm connect country code cordless phone cut off dial dial a wrong number dial direct dialling code (US: area code) dialling tone (US: dial tone) diary direct line directory engaged (US: busy) engaged tone (US: busy signal) directory enquieries (US: directory assistance) extension (number) to be fed up with finally fix an appointment get back to somebody hang up have the wrong number have time on your hands hold in charge of something inevitable in-house call inquire international call lack of latter letter (of the alphabet) lift the receiver (automatischer) Anrufbeantworter sich entschuldigen schlechte Verbindung vorhanden, verfügbar etwas bestimmt tun Geschäftsgespräche etwas mitbekommen etwas bestätigen verbinden Landeskennzahl schnurloses Telefon unterbrochen wählen sich verwählen durchwählen Ortskennzahl Freizeichen Terminkalender Durchwahl Telefonbuch besetzt Besetztzeichen Telefonauskunft Nebenstelle, Durchwahlnummer zum Hals heraushängen schließlich eine Verabredung treffen sich wieder melden auflegen falsch verbunden sein viel freie Zeit haben in der Leitung bleiben verantwortlich für etwas unvermeidlich internes Gespräch erkundigen Auslandsgespräch Mangel an letztere Buchstabe den Hörer abnehmen local call long distance call look up a number mobile phone (US also: cell phone) make an enquiry make a note of something not available operator to panic particularly patient personal call Ortsgespräch Ferngespräch eine Nummer nachschlagen Mobiltelefon die Auskunft anrufen sich etwas notieren nicht erreichbar Vermittlung in Panik geraten besonders geduldig Gespräch mit Voranmeldung Telefonnummer höflich ziemlich Privatgespräch Verfahren, Vorgehen jemanden durchstellen Telefonhörer Empfang bleiben jemanden zurückrufen R-Gespräch phone number polite pretty private call procedure put somebody through receiver reception remain return somebodys call reverse charge call (US: collect call) screen calls den AB/das Telefondisplay zum Ausfiltern der Anrufe benutzen settled abgemacht speak to somebody jemanden persönlich personally sprechen spell something etwas buchstabieren suit somebody jemandem passen summarize zusammenfassen switchboard Zentrale switch on einschalten the line´s busy/engaged auf der Leitung wird gesprochen voice mail Telefon-Mailbox we´ll be in touch wir melden uns we were cut off die Leitung wurde unterbrochen wether ob work number Dienstnummer Spelling the alphabet: A = Alpha B = Bravo C = Charlie D = Delta E = Echo F = Foxtrot G = Golf H = Hotel I = India J = Juliet K = Kilo L = Lima M = Mike N = November O = Oscar P = Papa Q = Quebec R = Romeo S = Sierra T = Tango U = Uniform www.automobilkaufmann24.de V = Victor W = Whiskey X = X-Ray Y = Yankee Z = Zulu EN03 Englisch EN www.automobilkaufmann24.de Telephoning vocabulary First contact: Good morning/Good afternoon I´m calling from Germany I´d like to speak to Mr. Smith, please I´d like to speak to the person in charge of training I´d like to leave a message for ... Promising action: I´ll get back to you on that I´ll put the information in the post I´ll send it by e-mail I´ll ask my secretary to arrange that I´ll give her the message as soon as possible I´ll find out and get back to you. Introducing yourself: Good morning/afternoon,, Mr. Smith I´m calling from EMAG in Stuttgart This is Dieter Walther speaking Arranging a meeting: Can we fix an appointment? How about Tuesday at 10.00? Does Thursday suit you? Let me check my diary Yes. I´m free at around 11.00 I´d prefer the afternoon. OK. So that´s 3 o´clock at your office? Saying why you´re calling: The reason I´m calling ist ... I´m calling about ... I´m calling in reply to your email I´m returning your call Connecting to another speaker: Just a moment, pleasae I´ll put you through I´m sorry, the line is busy/engaged I´m afraid she´s on another line Would you like to hold? I´m afraid there´s no answer Would you like to speak to someone else? Would you like to call back later? Explaining/Apologizing: He´s not available just now She´s in a conference today He´s expected back at 11.30 I´m afraid she´s not in the office today I´m afraid she wont be in till Friday I´m sorry, we were cut off Offering help: How may I help you? May I ask what it´s about? May I have your name, please? Can I take a message? Can I give him a message? Can I take down your number? Is it urgent? Can she call you back when she gets in? Can I get him to call you back? Shall I connect you to his secretary? Controlling the conversation: Sorry, I didn´t catch that. Sorry, I didn´t get that Could you repeat that, please? What was your name again, please? Could you speak up a bit, please? Could you speak a bit louder, please? Could you speak more slowly, please? I´m afraid I can´t hear you Checking information: Could you spell that for me, please? Is that „A“ as in Alpha? I´ll spell that for you May I repeat that? So that´s (001) 202-123 45657 Symbols in English _ = underscore @ = at - = hyphen/dash . = dot / = slash \ = backslash # = hash sign * = asterisk ( = open bracket ) = close bracket www.automobilkaufmann24.de EN03