Logistic Suggestions Recommendations 2011

ISS Cruise Services - Brazil / General Information - Port Facilities
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LOGISTIC SUGGESTIONS & RECOMMENDATIONS
BRAZIL
Based on ISS Brazil experience and Brazilian regulations, here below are some important points to be
considered for Crew, Staff & cargo handling into Brazil.
1. Crew, Officers staff and Entertainers handling
1. Our Head Office in Rio de Janeiro concentrates all corporate and operational correspondences for
all Brazilian Ports and that includes all port agency requirements for passenger vessels. All
correspondence should therefore be addressed to Head Office in Rio de Janeiro.
2. Office Hours both in Rio de Janeiro and Manaus
Monday to Friday 0800h through 1730h
3. Mailing address:
ISS Marine Services Ltda
Rua Conselheiro Saraiva, 28 – 4 andar
20091-030 Rio de Janeiro - Brazil
E-mail
[email protected]
Tel: +55 21 2518 5756
Fax: +55 21 2518 6778
4. Passengers Disembarking
The clearance of disembarking passengers will be done upon arrival at first Brazilian Port and then at
the airport so you will be able to deliver all passports to the guests before they depart the ship.
5. Passengers Embarking
The only requirement for embarking passengers is to have a valid tourist visa for Brazil if the nationality
requires one.
6. Passengers in Transit
All passengers entering Brazil must fill out an immigration landing card. This is to be requested by the
ship well in advance to ensure the ship pulls into the first Brazilian port with all forms filled out. The
Agent will then forward the number of cards necessary to meet the ship abroad prior to departure to
Brazil.
7. Passengers can go ashore using the vessels ID card. Immigration Authorities will require all passports to
be collected and kept by the purser’s office. VISA (for nationalities requiring such) is required for any
passengers in transit at Brazilian Ports.
8. Entertainers without temporary work visa type 5 (necessary for all citizenships) are not supposed to be
working. The application process for obtaining the temporary work visa type 5 is quite lengthy. It
takes about 5 weeks and costs around US$ 650. Entertainers must be stated on a STAFF LIST, when
holding a visa.
9. Crew Embarking – disembarking and in transit
All crew members sailing within Brazilian waters must have a valid seaman’s book and-or a valid
temporary work visa type 5 in order to comply with the Immigration Formalities in force. Those
without a seaman’s book MUST have a temporary work visa type 5. Failure in
complying with this will lead to heavy fines imposed by Immigration.
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
ISS Cruise Services - Brazil / General Information - Port Facilities
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10. The Agency will provide in case of necessity an Invitation Letter that will be sent by fax to the Embassy
or Consulate. The company must request in advance this letter by sending an e-mail or fax including
all the crew’s data and flight details. These details are required for the implementation of the
appropriate formalities.
11. It is imperative that all crew embarking or disembarking are escorted by the agent to-from the airport
in order to carry out the appropriate clearance with Immigration and Customs. Ships ID card will
allow crew in transit to go ashore.
12. As soon as the Names and flights details are known, the crew operator will inform ISS who will meet
them at airport on arrival. In order to avoid delays, we need to have in hands the minimum
information, as follows:
- Complete name
- Date of birth
- Nationality
- Passport number
- Rank (position onboard)
- Flight details
- Rank of Hotel 2/3/4 start if requested
13. In case of no show at the airport, then the crew operator will advise ISS immediately in order to
cancel all the arrangements such as transport, hotel reservations, etc., otherwise charges will be
applied (no show, etc).
14. Luggage Allowance is clearly of 40kgs for seafarers flying seafarer reduced tariff. It is very common
that off signers take home a considerable number of heavy pieces of luggage. We would like to
inform you that airlines in Brazil are supposed to collect overweight charges straight from the
customer, either in cash or credit card.
15. It is very important that ISS be informed of extra or special baggage, weight, volume, etc. (i.e.
entertainment equipment), in order to arrange special transport; care in domestic and international
flights.
16. Our personnel at the airport will be duly identified, nevertheless in order to avoid any problem it is
highly recommendable to give an emergency card together with the air ticket, containing all our
phone contacts and names (attached card sample).
17. Regarding hotel services it will be important to know if the person will be authorized to make
telephone calls or require full hotel services, or just accommodation and meals.
18. Upon arrival at the airport, an Immigration landing card will be filled out and handed over to the
Immigration officer together with the passport. This is applicable to all nationalities, without exception,
for those flying under a valid passport. Crew entering the country on a seaman’s book does not
require filling out the immigration form. The front page will be stamped and retained by the
immigration officer. The second and last copy must be kept by the passport holder so that it is
returned to the immigration officer upon final departure from the country.
19. In the case that ISS is required to assist passengers, it will be important to know in advance the
conditions, payment responsibilities & services which ISS will be authorized to deliver them.
20. If passenger requests that ISS arrange any kind of transfer and then request to charge to vessel
account, ISS WILL BE OBLIGATED TO REQUEST SOME OFFICIAL AUTHORIZATION FM SHIP
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
ISS Cruise Services - Brazil / General Information - Port Facilities
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21. The Brazilian airport administration (INFRAERO) charges US$ 36 per passenger upon boarding. Airlines
collect it from the passenger only in cash (Brazilian REAIS, American Dollars and EUROS). Credit cards
are not accepted. Prepaid Tickets Advice (PTA) only contains the airfare. The airport tax is not
included. So crew members or passengers disembarking from ships and going to the airport to collect
a PTA must be sure they have US$ 36 in cash on them to pay the airline. It is the passenger who must
pay the tax to the airline.
EMERGENCY CARD
IN CASE OF EMERGENCY PLEASE CALL THE FOLLOWING
NUMBERS AND PERSONS
PORT AGENT
Luciano Oliveira – General Manager
Luis de Franca – Port Manager
Marcelo Martins – Ship Operator
Cristiano Moreira – Ship Operator
+55 21 9360 2757
+55 21 9420 3224
+55 21 9953 8417
+55 21 9945 0312
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
ISS Cruise Services - Brazil / General Information - Port Facilities
BRAZILIAN TOURIST CARD
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
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ISS Cruise Services - Brazil / General Information - Port Facilities
BRAZILIAN CUSTOMS CARD
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
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ISS Cruise Services - Brazil / General Information - Port Facilities
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VISA REQUIREMENTS FOR BRAZIL
#AA*
D
O
T
II
S
N
M
W
X
Y
Z
L
TTV
GTTV
Entrance permitted with national ID
Agreement and year of signature
see remarks below
Diplomatic passport
Official passport or govermental entity
Normal passport for tourism purposes
Normal passport for business purposes
Request Visa
Unlimited visa
Visa for 30 days
Visa for 60 days
Visa for 90 days
Visa for 180 days
Visto concedido sobre “laissez-passer” brasileiro
Brasil has no diplomatic relationships, Diplomatic and/or
official passport are not permitted
all kind of visas
Free of TTV
All Foreigners, who has diplomat or any official or governmental service
passport, assigned in an embassy or consulate must have also the credential of
MRE (independent of kind of Visa or exemption of Visa) This credential
guarantee several entrances until the expired date
Country
Diplomatic
Visit
Official Visit
Afeganistão
S
S
África do Sul
X
X
Albânia
X
X
Alemanha
N
N
Andorra
S
S
Angola
X
X
Antígua e Barbuda
S
S
Arábia Saudita
S
S
Argélia
S
S
Argentina
N
X
Armênia
X
X
Austrália
S
S
Áustria
N
Y
Azerbaijão
S
S
Bahamas
S
S
Bangladesh
S
S
Barbados
X
X
Bareine
S
S
Belarus
S
S
Bélgica
N
N
Belize
X
X
Benin
X
X
Bolívia
X
X
Bósnia
S
S
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
Turist
Business
S
S
X
X
S
S
X
X
X
S
S
S
S
S
S
S
S
S
#X
X
S
S
S
*S
X
X
S
S
X
S
S
S
X
S
S
S
S
S
X
X
S
S
S
S
#X
#X
S
S
ISS Cruise Services - Brazil / General Information - Port Facilities
Botsuana
Brunei
Bulgária
Burkina Faso
Burundi
Butão
Cabo Verde
Cameroun
Camboja
Canadá
Catar
Cazaquistão
Chade
Chile
China
Chipre
Cingapura
Colômbia
Comores
Congo
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S
S
S
S
S
S
S
S
X
X
X
X
S
S
S
S
S
S
S
S
L
L
Z
Z
X
X
S
S
X
X
S
S
S
S
S
S
S
S
*S
*S
S
S
S
S
S
S
S
S
S
S
S
S
X
X
#X
X
M
M
S
*S
S
S
S
S
S
S
S
S
N
X
X
X
S
S
S
S
S
S
S
S
Congo, República Democrática (ex-Zaire)
S
S
S
S
Cook, Ilhas
Coréia do Norte
Coréia do Sul
Costa do Marfim
Costa Rica
Croácia
Cuba
Dinamarca
Djibuti
Dominica
Egito
El Salvador
Emirados Árabes
Equador
Eritréia
Eslováquia
Eslovênia
Espanha
Estados Unidos
Estônia
Etiópia
Fiji, Ilhas
Filipinas
Finlândia
França
Gabão
Gâmbia
Gana
Geórgia
Grã-Bretanha / UK
Granada
Grécia
Guatemala
S
S
S
S
S
S
S
S
X
X
X
X
X
X
S
S
X
X
X
X
X
X
S
S
Y
S
S
S
N
N
X
X
S
S
S
S
S
S
*S
*S
X
X
S
S
X
X
S
S
S
S
S
S
N
X
X
X
S
S
S
S
X
X
X
X
X
X
X
X
N
X
X
X
S
S
*S
*S
S
S
S
S
S
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S
S
S
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Y
Y
X
X
X
X
X
X
X
X
*X
*X
X
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S
S
S
S
S
S
S
S
S
S
S
S
S
S
N
N
X
X
S
S
S
S
N
N
X
X
X
X
X
S
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
ISS Cruise Services - Brazil / General Information - Port Facilities
Guiné
Guiné Bissau
Guiné Equatorial
Haiti
Honduras
Hong Kong
Hungria
Iêmen
Índia
Indonésia
Irã
Iraque
Irlanda
Islândia
Israel
Itália
Iugoslávia / Sérvia e Montenegro
Jamaica
Japão
Jordânia
Kiribati, Ilhas
Kuaite
Laos
Lesoto
Letônia
Líbano
Libéria
Líbia
Liechtenstein
Lituânia
Luxemburgo
Macau
Macedônia / FYROM
Madagascar
Malásia
Malaui
Maldivas, Ilhas
Mali
Malta
Marianas, Ilhas
Marrocos
Marshall, Ilhas
Maurício, Ilhas
Mauritânia
México
Micronésia
Moçambique
Moldávia
Mônaco
Mongólia
Myanmar / Birmânia
Namíbia
Nauru
Nepal
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S
S
S
S
X
X
S
S
S
S
S
S
S
S
S
S
X
X
S
S
-
-
*S
*S
X
X
X
X
S
S
S
S
X
X
S
*S
S
S
S
S
S
S
S
S
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S
S
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N
N
X
X
X
X
X
X
N
X
X
X
N
X
X
X
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
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X
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*–
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ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
ISS Cruise Services - Brazil / General Information - Port Facilities
Nicarágua
Niger
Nigéria
Noruega
Nova Zelândia
Omã
Ordem S.M. Malta
Países Baixos / Holanda
Palestina (Autoridade)
Panamá
Papua / Nova Guiné
Paquistão
Paraguai
Peru
Polônia
Portugal
Quênia
Quirguízia
Rep. Centro Africana
Rep. Dominicana
Rep. da Guiana
Rep. Tcheca
Romênia
Ruanda
Rússia
Salomão, Ilhas
Samoa Ocidental
Santa Lúcia
S. Cristóvão e Nevis
San Marino
S. Tomé e Príncipe
S. Vicente e Granadinas
Senegal
Serra Leoa
Seychelles, Ilhas
Síria
Somália
Sri Lanka
Suazilândia
Sudão
Suécia
Suíça
Suriname
Tadjiquistão
Tailândia
Taiwan
Tanzânia
Timor Leste
Togo
Tonga
Trinidad e Tobago
Tunísia
Turcomenistão
Turquia
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S
S
S
S
S
S
S
S
S
S
S
S
N
N
X
X
X
X
X
X
S
S
S
S
N
N
X
X
X
X
X
X
S
S
S
S
X
X
X
S
S
S
S
S
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S
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N
X
#X
X
N
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#X
#X
X
X
X
X
N
N
X
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S
S
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L
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M
M
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X
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ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
ISS Cruise Services - Brazil / General Information - Port Facilities
Tuvalu, Ilhas
Ucrânia
Uganda
Uruguai
Uzbequistão
Vanuatu
Vaticano
Venezuela
Vietnã
Zâmbia
Zimbábue
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S
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X
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N
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ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
ISS Cruise Services - Brazil / General Information - Port Facilities
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2. Handling of Spare Parts, cargoes and Containers
1. When sending airfreights to the ships in port, please observe below some very important details to be
followed when filling out cargo documentation:
2. All goods/spares parts must be addressed to Master of c/o the local Agency full Style in the case of
Rio de Janeiro:
THE MASTER OF ……
C/O ISS Marine Services Ltda
Rua Sao Bento, 09 – 4 andar
20090-010
phone 55 21 2518 5756
fax 55 21 2518 6778
PIC Luciano Oliveira da Silva
3. All Airway bills & B/L must be accompanied by a proforma invoice which must indicate the content
and prices in US dollars, which are required 7 days in advance at least. Copy of above mentioned
documents must be sent in advance by fax in order to check any matter prior to the arrivals
4. Never use courier companies because they are not supposed to deliver goods to the ships. They will
deliver to our office and then taxation will apply, in some cases close to 75% of the declared value of
the goods pls. try to use airlines
5. Never use cargo consolidators or forwarders because your clearance will depend upon the cargo
documents of other cargoes. If there is a single mistake, the whole shipment is stuck.
6. Use regular commercial airlines and Master airway bills. No house airway bills please (consolidation)
7. If the ship is in Rio de Janeiro for instance, please state on the AWB the Final destination as Rio de
Janeiro. The same is applicable to other ports. Always state the name of the port as the final
destination.
8. Do not abbreviate or codify the description of goods. Ensure full description is written on the
commercial invoices and packing lists and write “SHIP’S SPARES or FOOD STORES IN TRANSIT”
9. Please fax us copies of the awb and commercial invoices and packing lists prior to effecting the
shipment so that we check them and advise whether any corrections need to be made. Originals
must be sent to us for clearance, signed and stamped by either shipper or manufacturer.
10. We request 4 working days for clearance and delivery
11. Please ensure weight and number of pieces is accurate. Weights preferable in KILOS and currency
preferably in EUROS or AMERICAN DOLLARS.
12. There is a lengthy list of foodstuff, medicines and chemical products precluded from entering Brazil,
even in transit to ships. Please check with us prior to shipping.
13. As mentioned above please state on the AWB SHIPS STORES IN TRANSIT.
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010
ISS Cruise Services - Brazil / General Information - Port Facilities
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14. The cargo must also include a packing list indicating the quantity and weigh of goods. The same will
be used for delivering the cargo onboard.
15. ISS will prepare a list indicating all the parcels arrived and pending. The list will be sent periodically to
the Head Office and to the Chief Purser for their control.
16. Regarding perishables and vegetables all cargo must be accompanied by an ORIGINAL
FITOSANITARY CERTIFICATE ISSUED IN USA, WHICH MUST INDICATE THAT THE FRUITS OR VEGETABLES
COME FROM COUNTRIES OR STATES FREE OF GYPSY FLY, if the cargo arrives without the above
certificates and no indicating above mentioned phrase then the agriculture department will not
authorise clearance of the cargo and the SAME WILL BE DESTROYED.
17. All cargo which is loaded in wood pallets must arrive with fumigation certificates and duly identified
according to international regulations.
CONCLUSION
According Inchcape Shipping Services South America's experience during the last years and considering
we serve over the 70% of the cruise market in the region, it is our suggestion does not use this port/country
for the logistic purposes. Even though it can be apparently cheaper than others, the public services'
(custom, agriculture, immigration, etc) structure, policy and management, in addition to strong & hard
regulation, normally produce over charges and delays.
ISS Cruise Services - Port Facilities Manual Brazil - Edition 2010