Night Star Express GmbH Logistik
Transcrição
Night Star Express GmbH Logistik
express nightstar Customer magazine 2/2014 KEEPING EVERYTHING RUNNING SMOOTHLY! NEW TEAM MEMBER: QUALITY COACH ANDRÉ JEHN EDITORIALCOMPANY NEWS DOWN 12 PER CENT CO2 EMISSIONS CUT That is the pleasing result of to the modernisation of our efforts to reduce our carbon vehicle fleet. Almost 60 per cent footprint last year. Although of our vehicles now comply with Night Star Express handled the Euro 5 or Euro 6 standard. more consignments – and This share rose by 25 per cent therefore more weight – in 2013, last year alone. we released considerably fewer Eco-driving courses are also greenhouse gases into the provided. Staff attend regular atmosphere, namely 0.295 kg of environmental training sessions CO2 per kilo of goods we which teach them how to transported. conserve resources, and energy This sharp fall in our CO2 emissions was primarily thanks from alternative sources is used wherever possible. nightstarexpress IS GROWING CUSTOMER MAGAZINE RELAUNCHED In the last issue of our customer magazine, I was pleased to report in my editorial that business at Night Star Express had continued to develop positively in 2013. Today, I once again have the pleasure of announcing further growth at Night Star Express. You probably noticed this expansion as soon as you picked up this issue: our magazine now has more pages than before – it has grown. As our company has expanded in recent years, the content we report on here has also become more diverse. Our customer magazine will now be even bigger than before to provide enough space for all these topics. But that’s not all: we have also revamped the look of our magazine. They say that all good things come in threes, and a digital version of our customer magazine nightstar express will be available in English too from now on. Anyone who would like to read it in English can find the PDF online at www.nightstar-express.de/Aktuelles We hope you enjoy reading our magazine! Best regards, ACKNOWLEDGEMENTS AND LEGAL NOTICE Issue 54 – no. 2/2014 Circulation: 4,700 copies Published by: Night Star Express GmbH Logistik, Unna Ihr Matthias Hohmann Editor-in-chief: Christine Kuhlmann, central coordination office in Unna ([email protected]) Heinrich-Hertz-Straße 1, 59423 Unna, Germany Tel.: +49 (0)2303 98688-0 Fax: +49 (0)2303 98688-67 Editorial board: Herbert Remensperger, Key Account Manager, South Marcel Tüscher, Night Star Express Schweiz AG Josef Schöllhuber, G. Englmayer, Spedition GmbH, Austria Kirsten Willenborg, Hellmann Worldwide Logistics Carolin Heinrichs, Zufall logistics group Robert Overgoor, Night Star Express Hellmann B.V. All of the above can be contacted via: Editor-in-chief I2I Editorial team: Tina Pfeiffer-Dresp, transparent ([email protected]) Marienstraße 4, 58642 Iserlohn-Letmathe, Germany Tel.: +49 (0)2374 50399-11 Fax: +49 (0)2374 503380 www.tptransparent.de Design: Y-Design, Michael Franz ([email protected]), Burchardtstraße 5 63741 Aschaffenburg, Germany, www.ydesign-online.de Tel.: +49 (0)6021 929783 Fax: +49 (0)6021 929782 Copy deadline for issue no. 3/2014: 25 July 2014 Date of publication for issue no. 3/2014: Week 39 – September 2014 Bylined articles do not necessarily reflect the editorial team’s opinion. The editorial team reserves the right to shorten any readers’ letters which are published for space reasons. Please send articles, letters and comments straight to Christine Kuhlmann, Night Star Express GmbH Logistik in Unna (address above). NEWSINNOVATIONS IT: THE FUEL OF THE FUTURE WEB APPLICATIONS ENHANCE TRANSPARENCY Logistics are driving business* and IT is returned to the sender. Customers can even fuelling the future of logistics companies. actively help to steer the returns process. Here’s how it works: the original sender Using IT applications to manage business processes has long since become the norm. submits a collection request for the returns Comprehensive process management is parcel online; the recipient receives a link to particularly crucial for logistics companies – print the necessary returns label and which form a fixed part of the value chain prepares the goods for collection. This – to succeed. Following the trend towards action simultaneously places an order with cloud computing, more and more applica- Night Star Express to collect the parcel to tions are being moved online. be returned. The sender – or recipient of the returns – can track the process at any time Night Star Express is also capitalising on this trend and has been offering two new online, keeping them informed as to when Web-based services since April 2014. One the goods will arrive at their warehouse. The returns tool is integrated into the new is a central recipient database and the other and improved tracking ng, which custo- is a returns tool. With the aid of these applications, customers and recipients are recipient customers who would like to enter mers have been able to use to track parcels actively involved in the processes. In other into a drop box agreement can register and since the beginning of 2013. words, services like these also serve as an input the details of their collection drop box all-new form of communication between into the database themselves. clients and service providers. CENTRAL RECIPIENT DATABASE The central recipient database contains The advantages for recipients are that all HTTPS:// relevant information is stored online and can DEPOT.NIGHT-STAR-EXPRESS.DE be accessed by Night Star Express HTTPS:// companies immediately. TRACKING.NIGHT-STAR-EXPRESS.DE the details of all recipients who have signed a drop box agreement with Night Star Express. All registered recipients are sent a RETURNS TOOL On top of this, Night Star Express offers a personal access code and can make returns tool which means that everyone changes themselves at any time. New involved can track items that are being All online services are available for registered customers only. * Source: the German logistics association BVL. I3I SERVICESAME-DAY DELIVERY WHEN FAST ISN’T FAST ENOUGH I4I SERVICETAGBELIEFERUNG EFA Autoteilewelt Logistik GmbH is responsible for ensuring that Autoteilewelt – an independent car parts division of the Emil Frey Group – always keeps the promise it has made to its customers to provide a fast and reliable service. This primarily means regularly and quickly supplying car dealerships and garages with original spare parts from a total of 20 different manufacturers via its overnight express service. Providing rapid servicing and repairs is becoming increasingly important in the automotive industry, meaning that these clients often need urgent parts on the same day, within a matter of hours. Night Star Express has been implementing personal service are priorities for Night Star 30 minutes before a given delivery run com- the necessary logistics concept for EFA Au- Express. The Night Star Express sharehol- mences and know when the parts will arrive. toteilewelt Logistik GmbH for over a year ding partner Zufall shows how this can be The Zufall employee Merim Kazic is res- now in first-class quality. As well as delivering put into practice in the case of EFA Autoteile- ponsible for ensuring that everything runs to customers throughout Germany over- welt Logistik GmbH: daytime deliveries are smoothly on site in Friedberg. His responsibi- night, it makes as many as 45 delivery runs scheduled by a Zufall employee at the cli- lities include route planning and checking that vehicles are loaded safely. He is also the SAME-DAY DELIVERY FOR GARAGES contact for staff at EFA Autoteilewelt Logistik GmbH and is constantly in touch with the business owners and drivers. Merim Kazic knows the daytime runs better than anyone else, having started his career in logistics years ago as a delivery driver on these routes. His wealth of experience is valued highly from the central EFA Autoteilewelt Logistik ent’s premises. Together with the relevant by the recipients too. As he knows many GmbH warehouse in Friedberg every week- staff from EFA Autoteilewelt Logistik GmbH, of them personally, he regularly receives day. The car dealerships and garages recei- a route plan has been developed and distri- direct calls when urgent parts are needed in ve the parts they need one to five hours after buted to all recipients. This means the gara- double-quick time. they place an order. Customer focus and ges and dealerships can place an order up to ON-SITE ZUFALL EMPLOYEE MERIM KAZIC (R) IS RESPONSIBLE FOR ENSURING THE DAYTIME RUNS GO SMOOTHLY MATTHIAS MENTZ, ZUFALL, AND MERIM KAZIC LIAISE WITH ONE ANOTHER REGULARLY I5I COVER STORYQUALITY WHO DOES WHEN, HOW W This is the question that is always asked when it comes to improving business processes. The quality management team are usually the people who know the answers. Night Star Express is no different in this regard. In line with our first-class overnight express philosophy, we have been looking at this question very closely for a number of years now. The objective of our central quality management unit is to enhance service quality in such a way that we can offer our customers top quality 24/7. I6I TITELTHEMAQUALITÄT WHAT W AND WITH? AN INTERVIEW WITH THE NEW QUALITY COACH ANDRÉ JEHN sation. For instance, I talk to clients about the packaging solutions which are most suitable for transporting their goods. I also teach the transfer depot staff and drivers how to handle different goods correctly. Ultimately, identifying weaknesses throughout the process chain and eliminating them is associated with a general improvement in quality. Editorial team: What have your experiences over the first few months been like? André Jehn: My experiences have been thoroughly positive. What impresses me most is the fact that we’re all pulling together. Where necessary, the local staff at the Night send and receive consignments benefit Star Express companies are working really when goods are delivered undamaged, of hard with us to optimise our workflows. After course. That doesn’t just reduce administra- all, teamwork is crucial if we want to achieve tive work and costs – it also prevents poten- successes which our customers will also re- tial stress for everyone involved. And we all cognise. ultimately benefit from that. Editorial team: Who benefits from your Editorial team: What do you aim to achieve work? with your work? André Jehn joined the team at the central André Jehn: I can answer that question very André Jehn: In principle, the aim of my work Night Star Express quality management de- quickly and easily: everyone! First and fore- is integrated throughout our quality manage- partment in November 2013 in the role of most, customers who use our company to ment system: extending our quality leader- quality coach. He has extensive industry ex- ship. Whenever we notice increased levels of pertise, having worked for the Night Star Ex- damage, I try to identify all the potential for press shareholding partner Zufall in Fulda for optimisation and suggest improvements. We several years, holding various positions rela- have already succeeded in substantially re- ting to the overnight express service. Our ducing the rate of damage for customers in editorial team talked to him in person about the automotive industry within a short space his new responsibilities, his aims and his ex- of time by improving packaging and provi- periences during his first few months. ding training. Editorial team: Mr Jehn, you took on the Editorial team: Thank you for talking to us. role of quality coach within the quality ma- We wish you every success moving for- nagement team at Night Star Express in No- wards. vember 2013. Could you briefly describe your responsibilities? André Jehn: My responsibilities focus quite clearly on helping to reduce damage. That means I look at all the operational processes and filter out the relevant potential for optimi- I7I NEWSFAIRKEP COMPLIANCE WITH FAIRKEP CODE CONFIRMED NIGHT STAR EXPRESS GMBH LOGISTIK REMAINS A FAIRKEP COMPANY I8I For the first time since the FairKEP code was ture, calling it a pillar of the whole network introduced, it has been confirmed that Night ethos, along with the high standard of quality Star Express GmbH Logistik – the central which paves the way for strong customer coordinator of the Night Star Express over- trust. In 2013, Night Star Express GmbH Lo- night express network – gistik received an hono- complies with the guide- rary award for helping to lines. necessary draft the FairKEP code. audit was conducted in The code was developed March 2014 by an inde- for companies in the pendent certifier, Quality courier, express and par- Service Hanseatic. This cel FairKEP audit examined (known as “KEP” for The delivery sector the firm’s relationship with its customers, short in Germany) and provides guidelines for network partners and employees. Environ- sustainable business management. They in- mental and community activities were also clude recommendations relating to the mar- taken into account. ket, jobs, the environment, the community, The auditors made special mention of the company’s cooperative organisational cul- eco-friendly transportation, work-life balance and fair collaboration with haulage partners. INTERVIEWSPECIALIST SALES TEAM To market a special service such as overnight express delivery successfully, we have to give customers sound advice. For our sales staff, that means acquiring the necessary industry expertise and always staying up to date with new developments. With this in mind, the Night Star Express shareholding partner Hellmann Worldwide Logistics has set up a specialist sales team for its customers. Editorial team: Mr Möller, Hellmann has a specialist sales team for Night Star Express. You’ve been part of it right from the start – what has your experience of it been like? Dominik Möller: It’s been an outstanding experience! We’re specialists in our segment, and our customers recognise us as such. Our industry knowledge is very sound, which means we can give our customers comprehensive advice from day one, even if colleagues from other product categories attend the customer meetings too. Editorial team: Doesn’t having several sales contacts at Hellmann bother customers? Dominik Möller: Quite the opposite – I’ve AN OUTSTANDING EXPERIENCE been told several times that clients see it as a sign of esteem when we go for joint meetings with specialists from the European land carriage, rail or air/sea units, for example. The specialisations give us excellent cross-selling opportunities. Editorial team: Do you think there are other AN INTERVIEW WITH DOMINIK MÖLLER FROM THE NIGHT STAR EXPRESS SPECIALIST SALES TEAM advantages too? Dominik Möller: We can make decisions Dominik Möller: Personally, I’d like it if Night special industry solutions in the future. I think quickly. Our Sales Director Stephan Meyer Star Express wasn’t primarily seen just as a it’s very important for us to look at the big and my colleagues Sandra Krell in Hamburg, spare parts specialist in the traditional over- picture and work on visions for the future. Andrea Hoge in Bremen and André Klein in night express sectors. Our range of services Hannover along with me for Osnabrück can is getting more and more varied – for examp- Editorial team: Thank you for talking to us, react to new challenges – including overar- le, we are already involved in sanitaryware, Mr Möller. ching ones – very quickly and effectively. I trade supplies and even the fashion industry. Profile: can only speak for Osnabrück myself, but we’ve got a great team there with people Editorial team: What changes would you • Dominik Möller (32) who are highly motivated, very well organi- like to see at Night Star Express in the fu- • Eight years at Hellmann sed and well managed. They identify very ture? • Member of the Night Star Express strongly with Night Star Express, and that Dominik Möller: It’s important that we keep specialist sales team for five years makes for very high quality. developing as a matter of course. Innovative • Married with two children aged one new solutions, expanding into more sectors, Editorial team: That all sounds very positi- and perhaps even daytime deliveries and a ve. Is there anything you think should be bet- comprehensive concept for the last mile of ter? B2C deliveries. Maybe we will also establish and four • Hobbies: football, mountain biking I9I EUROPESWITZERLAND CUSTOMS MADE EASY NO NEED TO PANIC WITH NIGHT STAR EXPRESS Does the thought of customs pre-clearance, Incoterms, fiscal representation, T1 and transit documents make you shudder? There is no need to panic if you’re a customer of Night Star Express because we will take care of the customs formalities for you. Staffed by a team of 45, our 24/7 customs competence centre for Germany/Switzerland completes customs clearance for several thousand consignments every month. It’s really very simple: to send a normal par- document for you at the same time – inclu- instructions (Incoterms = instructions about cel to Switzerland with a merchandise value ding pre-clearance – from anywhere in Ger- how the consignment is to be delivered). of up to Euro 999.99 (or a weight of up to many. There are several codes within this system. Night Star Express uses the following three: 995 kg), all you need is an invoice and a set of shipping instructions. If the consignment THERE ARE STILL A FEW THINGS YOU DDP, DAP and EXW. Select the right code is worth between Euro 1,000 and Euro NEED TO DO: and enclose the original documents, 5,999.99, you need a pre-cleared export ■ First, signed by you, with your consignment. declaration in addition to the invoice and shipping instructions. If you don’t want to produce the export declaration yourself, I 10 I simply grant us power of attorney and we’ll do it for you. We will complete the transit you need to request that we collect the consignment. ■ Second, Then the goods are ready to collect. submit the invoice and – for merchandise worth more than Euro 6,000 COLLECTIVE CUSTOMS CLEARANCE – the certificate of origin to us by 6.30 p.m. If you want to clear all your consignments for ■ Third, provide us with your shipping recipients in Switzerland through customs in EUROPASWITZERLAND/SOUTH TYROL DNK one go, Night Star Express will take care of EVEN AT THE WEEKEND and deliver them nationwide by 12.00 noon that for you too. Collective customs clearan- We even make it possible to clear customs on Monday. The only slight drawback is that ce saves time and money. You simply give us and import goods at the weekend. Especially deliveries of this kind always require an export the name of the importer for the customs at harvest time, clients from the agricultural declaration. However, the staff at our customs clearance application and send us a collecti- machinery sector are always glad if urgently competence centre for Germany/Switzerland ve invoice for all of that day’s consignments needed spare parts aren’t held up at customs. are on hand to help and advise you on this using a predefined electronic format. We can collect them on a Saturday or Sunday issue too, around the clock. NOW IN SOUTH TYROL TOO! G. ENGLMAYER EXPANDS ITS SERVICE PORTFOLIO G. Englmayer has been operating as a successful franchise partner for Austria and Eastern Europe within the international Night Star Express network for a number of years now. Another region was recently added to the firm’s service portfolio: South Tyrol. From Vipiteno, Bressanone and Bolzano to Avelengo and Laces – from now on, the company delivers urgent goods to customers throughout this region too from Tuesday to Saturday, usually before the working day starts at 8.00 a.m. This reduces unnecessary waiting and downtime for businesses and enables clients to plan their work Germany Austria Hungary much more flexibly. Tracking and tracing using online delivery scanning (GPS) rounds off the service. South Tyrol IF YOU ARE INTERESTED, PLEASE CONTACT: JOSEF SCHÖLLHUBER, TEL.: +43 (0)7242 4871 140, E-MAIL: J.SCHOELLHUBER@AT. ENGLMAYER.NET I 11 I EUROPASLOVENIA WHAT IS GOING ON IN SLOWENIEN? GOOD TO KNOW – G. ENGLMAYER IS AT HOME HERE TOO I 12 I EUROPASLOWENIEN The Austrian-based company G. Englmayer has adopted a long-term strategy of increasingly cultivating the current growth markets and future potential of Eastern Europe – and that includes Slovenia, of course. With this in mind, G. Englmayer opened its first Slovenian base more than 12 years ago, on 23 April 2002, in Dravograd – not far from the Austrian border. It operated its first daytime/overnight express and general cargo haulage services throughout Slovenia from this site. International express consign- WOULD YOU LIKE TO ments from Germany, Benelux FIND OUT MORE? JOSEF or Denmark sent via the Night SCHÖLLHUBER IS HAPPY Star Express service are TO ANSWER ANY QUES- delivered nationwide on day B, TIONS ABOUT SLOVENIA with goods destined for TOO. CALL HIM ON +43 Ljubljana arriving by 2.00 p.m. (0)7242 4871 140 OR All parcels are initially taken to E-MAIL the northernmost depot in J.SCHOELLHUBER@ Dravograd for subsequent AT.ENGLMAYER.NET distribution throughout the country. Exports bound for Germany or BUSINESS DEVELOPS optimise its accessibility and Benelux from Slovenia can be APACE service for customers throug- delivered in 36 hours: Just three years later, G. hout Slovenia. Day A – collected in Slovenia Englmayer moved its Slovenian Ten employees now manage headquarters and offices to the operations in Slovenia from the Day C – delivery by 8.00 a.m. heart of the country, close to offices in Ljubljana. Along with via the overnight express service Ljubljana. Dravograd was kept the three depots, they ensure on as a depot. The relocation that consignments are distribu- enabled the firm to cater better ted quickly and effectively, both for the centrally located capital day and night. Regular services and positioned it in close to and from all the countries proximity to Slovenian custo- served by G. Englmayer mean mers. This resulted in contin- that the firm can offer extremely uous growth. Nevertheless, the competitive delivery times. Day B – in transit SOME OF THE TEAM IN LJUBLJANA (LEFT TO RIGHT): ALJAŽ OREŠEK, MAJA NAGLIČ, ŽAK VERDNIK, BRANKO STEHARNIK (OFFICE MANAGER) AND PETRA ROBLEK company remained on the lookout for further impro- OVERNIGHT EXPRESS vements and set up another SERVICE PORTFOLIO depot soon afterwards in The company currently offers an Celovška, just a few hundred overnight express service for metres from the motorway and national deliveries within right on the edge of the capital Slovenia and also places a city. strong focus on consignments Slovenia has a population of from Austria and Hungary, approximately 2.1 million and an which have strong mail-order area of 20,273 km². That makes industries. it roughly the same size as Overnight express parcels Wales. It may not be a huge arrive at the Dravograd depot at country, but the firm established 1.00 a.m. and are delivered another depot in the northern throughout Slovenia by 8.00 city of Maribor in 2013 to a.m. I 13 I SERVICEQUICK-RESPONSE WAREHOUSES GERMANY-WIDE EMERGENCY PARTS SERVICE CONTROL CENTRE SET UP IN KASSEL Plant interruptions and production downtime throughout Germany, each responsible for service, meaning that the spare part in for repairs or maintenance cost companies express delivery within a 90-kilometre question is available again the next morning. a huge amount of money. That is why firms radius. Many of them are already operatio- “We’re proud to be able to offer this try to complete essential repair work as nal. Each spare part has to be delivered to demanding additional service to our quickly as possible. In this kind of situation, the engineer at the client’s premises within customers,” says Günther Harder, “and it is all the more annoying when the repair 120 minutes at the most.” we’re delighted that all the processes are team at the client’s premises realises that they are lacking a crucial spare part. I 14 I already running quickly and smoothly.” VERY FEW STEPS IN THE PROCESS In emergencies like these when parts are When customer service engineers out on IF YOU HAVE ANY QUESTIONS needed incredibly quickly, the Zufall logistics call realise that they need a specific spare ABOUT THE 90-MINUTE EMERGEN- group in Kassel – a Night Star Express part to complete a repair or servicing job, CY DELIVERY SERVICE, PLEASE shareholding partner – is now on hand to they call the central hotline at Zufall in CONTACT: help in no time at all. A project was recently Kassel. The team there centrally manages rolled out, initially for clients at engineering all the steps involved in the emergency parts GÜNTHER HARDER companies, which guarantees delivery of the delivery service throughout Germany. As FRIEDRICH ZUFALL GMBH & CO. KG required components to the repair site vehicles are stationed at every quick-res- GOTTLIEB-DAIMLER-STRASSE 10 within just 90 minutes. In order to meet this ponse warehouse exclusively for this 34123 KASSEL logistical challenge, a dense network of service, deliveries can be made immediately GUENTHER. quick-response warehouses has been set between 7.00 a.m. and 6.00 p.m. A 24/7 [email protected] up. Günther Harder, Head of the Night Star standby service is also possible for TEL. +49 (0)561 Express Department at Zufall in Kassel, round-the-clock deliveries. The quick-res- 5899 130 explained the system as follows: “A total of ponse warehouses are restocked the very 22 quick-response warehouses are planned same day using the overnight express EUROPANETHERLANDS INCREASING EXPORTS IN THE AGRICULTURAL SECTOR CONTRACT SIGNED WITH LELY INDUSTRIES Night Star Ex- customers. Firstly, Lely has been able to sub- Hellmann Worldwide Logistics had no prob- press Hellmann stantially push back its deadline for incoming lem quickly integrating the first-class over- started orders, and secondly all urgent parts are de- night express philosophy following its take- livered by Night Star Express throughout over of the company in January 2012. Lely B.V. transporting ex- ports for the agri- Germany by 8.00 a.m. on the dot, as usual. cultural machinery manufacturer Lely in Dui- Ultimately, Lely chose to cooperate with ven (near Arnheim) to Germany on 1 January Night Star Express in the Netherlands based 2014. Since the cooperation began, the on the two firms’ long-standing partnership overnight express service has not just been in Germany. Lely has been relying on Night delivering reliably to Lely’s German custo- Star Express’s expertise and service to sup- mers – it has also been serving two Lely pro- ply agricultural customers from its bases in duction plants in Germany. Lely Industries Wolfenbüttel and Waldstetten for over ten was established in the Netherlands more years. than 60 years ago and now specialises in in- The team from Night Star Express Hell- novative feeding, milking and housing tech- mann B.V. has extensive expertise in over- sets particular store by the firm’s professio- nology. night express deliveries within the agricultural nal handling of its goods and their on-time machinery industry and has succeeded in delivery, meaning that complaints are extre- its becoming the Dutch market leader in this mely rare. warehouse from Maassluis (near Rotterdam) sector. With its tailored concepts and perso- Deliveries from the Netherlands to Germa- to Duiven. This move and the new collabora- nal customer advice, the firm has managed ny were just the first step in the latest busi- tion with Night Star Express Hellmann B.V. to consolidate and constantly build on this ness expansion. Later this year, Lely plans to together deliver two advantages for Lely’s position over the past 20 years. As a result, start supplying customers in the rest of Be- Just before it entered into the new partnership, Lely Industries relocated nelux, Austria, Switzerland and Scandinavia from the EDC in Duiven with the help of Night Star Express too. FOR MORE INFORMATION, PLEASE CONTACT [email protected] DIRECTLY. I 15 I www.night-star-express.de