“The Ski Worldcup at Christmas” – Die Saslong Classic Der

ESCAPE, MIGRATION AND
TOURISM
PERSPECTIVES OF HOSPITALITY
Prof. Harald Pechlaner / Christian Nordhorn
Chair of Tourism; Catholic University Eichstaett-Ingolstadt
FAQs
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Why escape and tourism?
From an ethical perspective, is it currently ok to visit islands like Kos and
Lesbos?
How do refugees influence the booking behavior? How do tourists react in
the destinations?
What are the consequences for the destination in a short and in a long term?
Pechlaner / Nordhorn
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Source:
bbc.co.uk/newsbeat
Pechlaner
/ Nordhorn
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Commercial
Hospitality
(Tourism)
Source:
snhgroup.com
Pechlaner
/ Nordhorn
Hospitality
towards
Refugees
Source: diepresse.com
How a Record Number of Migrants Made
their Way to Europe
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The number of migrants and refugees who have entered Europe by sea and land
this year has passed the one million mark, a long-expected but symbolically significant
capstone to a year in which displaced people flocked to the Continent.
NY Times 12/22/2015
Europe grapples with Migrant Surge
More than 100.000 migrants have already arrived in Europe this year, meaning that
more migrants have arrived in Europe in the first six weeks of 2016 than the first six months
of last year.
Australian Financial Review 02/25/2016
Dozens of Migrants Drown as European
Refugee Crisis Continues
More than 40 people — including 17 children — died when two wooden boats
full of migrants trying to reach Greece sank early Friday morning.
Pechlaner / Nordhorn
NY Times 01/22/2016
Pope Francis, protect the Refugees
from the Faciliators
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The Vatican should establish a humanitarian corridor
with the distribution of visas.
l‘Espresso vom 30/04/2015
In Search for Accommodations („Aktion Herbergssuche läuft“)
Diocese: The search for accommodation for refugees has begun –
The voluntary participation of a number of parishes is a promising start
Dolomiten 07/06/2015
Caritas-Hotel – There is still a Room left
(„Caritas-Hotel – Hier ist noch Platz“)
In the Vienna Hotel Magdas it is the staff that has the longest journey behind them – the staff
are refugees from around the world. Housed in a former retirement home, Caritas has helped
them find a job.
ZEIT 29/03/2015
Pechlaner / Nordhorn
Migrant Crisis may hurt vital Greek
Tourism Industry
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As record numbers of migrants and refugees reach the shores of
southern and eastern Europe, there are concerns that the refugee
crisis is hitting Greece's lucrative tourism sector.
CNBC 11/02/2015
Tourists, migrants share Greek island
CNN 01/05/2016
Greece migrant crisis: Should I visit Kos?
The migrant crisis in Kos, Lésvos and other popular Greek islands has left many
holidaymakers reticent about visiting.
Telegraph 09/10/2015
Pechlaner / Nordhorn
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Source:
cnn.com
Pechlaner
/ Nordhorn
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Source:
cnn.com
Pechlaner
/ Nordhorn
Migrants and the Meaning for Greek Tourism
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Bookings on Lesbos declined by 90 %, on Samos by 40 %
Kathimerini, February 2016
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Cruise Ships Change their Routes
Seattle Times 06/29/2015
Pechlaner / Nordhorn
Migrants and the Meaning for Greek Tourism
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Bookings on Lesvos declined by 90 %, on Samos by 40 %
Kathimerini, February 2016
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Cruise Ships Change their Routes
Tagesspiegel 2016; Skift.com 2016
Pechlaner / Nordhorn
Migrants and the Meaning for Greek Tourism
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Tagesspiegel 2016; Skift.com 2016
Carribean News Digital 2015
Pechlaner / Nordhorn
Migrants and the Meaning for Greek Tourism
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Bookings on Lesbos declined by 90 %, on Samos by 40 %
Kathimerini, February 2016
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Cruise Ships Change their Routes
Tagesspiegel October 2016; Skift.com 2016
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Increasing Volunteer-Tourism
Tagesspiegel September 2016
Pechlaner / Nordhorn
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Source:
welt.de
Pechlaner
/ Nordhorn
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Lampedusa
“The government must be abolished, they are the
ones letting them in. They don‘t dare go to Lybia, as
there is war there. So they come to us. They ruin
tourism, it‘s bad advertising, as people think the
refugees are running around our cities here. But
they actually don‘t really bother us. Tourists are at
the beaches and there appear to be no problems,
but foreigners think the refugees are all over. Now
they have a new facility.“
(Friese 2014 : 158)
Source:
welt.de
Pechlaner
/ Nordhorn
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Lampedusa
With the developing tourism sector came the
conflict between the family-owned lodging
businesses, the paying guests, and the refugees.
Additionally, the increased militarization is being
unanimously criticized: „The island is in the hands of
the military and the refugees, we have become an
open air camp.“
(Friese 2014 : 159)
Source:
welt.de
Pechlaner
/ Nordhorn
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Source:
spiegel.de
Pechlaner
/ Nordhorn
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Pechlaner / Nordhorn
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Source:
spiegel.de
Pechlaner
/ Nordhorn
Albanian Refugees in Greece
„As service providers in the tourism industry, migrant
workers are neither ‚proper hosts‘ nor are they
guests. They challenge the touristic product which –
especially in Crete – is strongly connected with
authenticity, tradition and typical Cretan hospitality.
Employers in the tourism industry employ them in
great numbers, but often doubt their qualification
and express an ambivalent if not hostile attitude
towards them.
(Lenz 2010: 41)
Effects through Refugees in Tourism Destinations
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Short Term
Refugees
arrive in
Destination
Media reports
on the Arrival
Tourists stay
away
Reaction of
the Population
Image of
Migrants is
changing
Starting Jobs
in the Tourism
Sector
Operate in the
shadows /
Tourist Gaze
Long Term
Refugees
arrive in the
destination
Pechlaner / Nordhorn
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Source of Picture: Grandhotel Cosmopolis 2015
In Anlehnung an Pechlaner/Raich 2007
Hospitality and Welcome Culture in Tourism
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Solely focusing on providing highest quality service does not
suffice to keep customer satisfaction high
The culture of relational quality is becoming increasingly
important
„Guestival
- our Guests – our Friends“
In Central Switzerland, the year 2015 has been declared Year of
Hospitality. 200 years of tourism in the region are celebrated and a
variety of events and activities highlight the topic of hospitality.
Source of Picture: gaestival.ch
Pechlaner / Nordhorn
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Bildquellen: Magdas Hotel 2016
Refugees are a gold
mine for shabby
Hotels
Essentially, old and rundown hotels
refurbish their rooms at the cost of their
municipalities and communes. As they are
the ones that pay high rent for refugee
accommodation. The following calculation
exemplifies how this is lucrative for hotels.
Die Welt 12/16/2015
Source of Picture: rbb-online.de 2016
Source: FVW Medien GmbH 2015
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“A Room for Refugees in Every Hotel”
The radicalization of the debate around accommodating
refugees is driving some hoteliers crazy. A hotelier from
Spittal is publically calling out for “open houses”.
Asylum in Augsburg
A Refugee is a Guest as well
Asylum facilities are often somewhat isolated, located well outside
of city centers. At the “Grandhotel Cosmopolis”, hotel guests and
asylum seekers share a common roof over their heads. The local
authorities have praised this on many occasions.
Kleine Zeitung 2014
Neue Züricher Zeitung 2015
The Association of Hotels and Restaurants
will continue to train refugees
Austria as a Host Country versus
Austria‘s Refugee Politics
Evangelische Kirche in Hessen 2015
Dear Members of the Austrian Association of Hoteliers,
Austria is a world champion among host countries. Nevertheless, politicians are not capable of
making sufficient shelter available for persecuted and other help-seeking foreigners. The
needy are accommodated in wet tents or in special centers of custody for pending
deportation. Children and adolescents have neither beds to sleep in nor a solid roof above
them. Centers providing initial but temporary accommodation for new arrivals are
overwhelmed and lack sufficient capacities. To us, this is inacceptable, it touches and
aggrevates us.
We have decided to help these refugees without further ado. Sepp Schellhorn has opened his
employee lodging for refugees in Salzburg and we have opened the doors of our guesthouse
in Vienna and of our employee lodging facilities in Lech to refugees.
Österreichische Hoteliervereinigung 2015
Economy sees Refugees as Reservoir of Professionals
(“Wirtschaft sieht Flüchtlinge als Fachkräftereservoir“)
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Currently there is more immigration into Germany than there has been in the past 20 years.
Most immigrants, however, are refugees seeking safety rather than employment.
The DHK (German Chamber of Commerce) demands that this be changed.
Süddeutsche Zeitung 06/09/2015
Asylum Seekers and Companies alike are
Exasperated with the Law
(“Asylbewerber und Firmen verzweifeln gemeinsam am Gesetz“)
Many asylum seekers want to work. There are sufficiently many companies in Berlin that
would like to employ them – but the law prevents this.
Süddeutsche Zeitung 06/09/2015
Economy wants to Facilitate Employment
of Asylum Seekers
(Wirtschaft will Asylbewerber leichter in Jobs bringen)
Pechlaner / Nordhorn
In Germany, asylum applicants are not allowed to work at all within the first three months,
and even after this period their chances at finding work are poor. Leading economy representatives
are demanding that national as well as state politics bring a change to this.
Spiegel Online 06/15/2015
Limits and Borders of Hospitality
Infrastructural borders
Emotional borders
Exhausted capacities (shelter, education,
training, etc.)
Locals feel disadvantaged
Cultural/emotional borders breached
due to lack of mutual respect
Lack of or intrusion into privacy
Imbalance or unidirectional hospitality
(one party loses joy)
Pechlaner / Nordhorn
Kayed, 2003
Source of Picture: wordpress.com
Pechlaner / Nordhorn
New Hospitality?
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Pechlaner, H.; Poppe, X.; Nordhorn, C. 2015
Pechlaner / Nordhorn
Thank you for your attention!
[email protected]
[email protected]
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Questions for Discussion
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1.
2.
3.
Does conditional hospitality require a certain engagement in unconditional
hospitality in order to maintain its authenticity?
Developing a sustainable regional- and destination development, what are
potential points of conflict between guests and hosts, i.e. between refugees
and local community?
How should touristic destinations handle the current refugee situation?
Pechlaner / Nordhorn