EN03 Telephoning vocabulary

Englisch EN
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Telephoning vocabulary
answering machine /
answerphone (UK)
aplogize
bad line
be available
be bound to
business calls
catch something
confirm
connect
country code
cordless phone
cut off
dial
dial a wrong number
dial direct
dialling code (US: area code)
dialling tone (US: dial tone)
diary
direct line
directory
engaged (US: busy)
engaged tone (US: busy signal)
directory enquieries
(US: directory assistance)
extension (number)
to be fed up with
finally
fix an appointment
get back to somebody
hang up
have the wrong number
have time on your hands
hold
in charge of something
inevitable
in-house call
inquire
international call
lack of
latter
letter (of the alphabet)
lift the receiver
(automatischer)
Anrufbeantworter
sich entschuldigen
schlechte Verbindung
vorhanden, verfügbar
etwas bestimmt tun
Geschäftsgespräche
etwas mitbekommen
etwas bestätigen
verbinden
Landeskennzahl
schnurloses Telefon
unterbrochen
wählen
sich verwählen
durchwählen
Ortskennzahl
Freizeichen
Terminkalender
Durchwahl
Telefonbuch
besetzt
Besetztzeichen
Telefonauskunft
Nebenstelle,
Durchwahlnummer
zum Hals heraushängen
schließlich
eine Verabredung
treffen
sich wieder melden
auflegen
falsch verbunden sein
viel freie Zeit haben
in der Leitung bleiben
verantwortlich für etwas
unvermeidlich
internes Gespräch
erkundigen
Auslandsgespräch
Mangel an
letztere
Buchstabe
den Hörer abnehmen
local call
long distance call
look up a number
mobile phone
(US also: cell phone)
make an enquiry
make a note of something
not available
operator
to panic
particularly
patient
personal call
Ortsgespräch
Ferngespräch
eine Nummer nachschlagen
Mobiltelefon
die Auskunft anrufen
sich etwas notieren
nicht erreichbar
Vermittlung
in Panik geraten
besonders
geduldig
Gespräch mit
Voranmeldung
Telefonnummer
höflich
ziemlich
Privatgespräch
Verfahren, Vorgehen
jemanden durchstellen
Telefonhörer
Empfang
bleiben
jemanden zurückrufen
R-Gespräch
phone number
polite
pretty
private call
procedure
put somebody through
receiver
reception
remain
return somebodys call
reverse charge call
(US: collect call)
screen calls den AB/das Telefondisplay
zum Ausfiltern der Anrufe
benutzen
settled abgemacht
speak to somebody jemanden persönlich
personally sprechen
spell something etwas buchstabieren
suit somebody jemandem passen
summarize zusammenfassen
switchboard Zentrale
switch on einschalten
the line´s busy/engaged auf der Leitung wird
gesprochen
voice mail Telefon-Mailbox
we´ll be in touch wir melden uns
we were cut off die Leitung wurde
unterbrochen
wether ob
work number Dienstnummer
Spelling the alphabet:
A = Alpha
B = Bravo
C = Charlie
D = Delta
E = Echo
F = Foxtrot
G = Golf
H = Hotel
I = India
J = Juliet
K = Kilo
L = Lima
M = Mike
N = November
O = Oscar
P = Papa
Q = Quebec
R = Romeo
S = Sierra
T = Tango
U = Uniform
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V = Victor
W = Whiskey
X = X-Ray
Y = Yankee
Z = Zulu
EN03
Englisch EN
www.automobilkaufmann24.de
Telephoning vocabulary
First contact:
Good morning/Good afternoon
I´m calling from Germany
I´d like to speak to Mr. Smith, please
I´d like to speak to the person in charge of training
I´d like to leave a message for ...
Promising action:
I´ll get back to you on that
I´ll put the information in the post
I´ll send it by e-mail
I´ll ask my secretary to arrange that
I´ll give her the message as soon as possible
I´ll find out and get back to you.
Introducing yourself:
Good morning/afternoon,, Mr. Smith
I´m calling from EMAG in Stuttgart
This is Dieter Walther speaking
Arranging a meeting:
Can we fix an appointment?
How about Tuesday at 10.00?
Does Thursday suit you?
Let me check my diary
Yes. I´m free at around 11.00
I´d prefer the afternoon.
OK. So that´s 3 o´clock at your office?
Saying why you´re calling:
The reason I´m calling ist ...
I´m calling about ...
I´m calling in reply to your email
I´m returning your call
Connecting to another speaker:
Just a moment, pleasae
I´ll put you through
I´m sorry, the line is busy/engaged
I´m afraid she´s on another line
Would you like to hold?
I´m afraid there´s no answer
Would you like to speak to someone else?
Would you like to call back later?
Explaining/Apologizing:
He´s not available just now
She´s in a conference today
He´s expected back at 11.30
I´m afraid she´s not in the office today
I´m afraid she wont be in till Friday
I´m sorry, we were cut off
Offering help:
How may I help you?
May I ask what it´s about?
May I have your name, please?
Can I take a message?
Can I give him a message?
Can I take down your number?
Is it urgent?
Can she call you back when she gets in?
Can I get him to call you back?
Shall I connect you to his secretary?
Controlling the conversation:
Sorry, I didn´t catch that.
Sorry, I didn´t get that
Could you repeat that, please?
What was your name again, please?
Could you speak up a bit, please?
Could you speak a bit louder, please?
Could you speak more slowly, please?
I´m afraid I can´t hear you
Checking information:
Could you spell that for me, please?
Is that „A“ as in Alpha?
I´ll spell that for you
May I repeat that?
So that´s (001) 202-123 45657
Symbols in English
_ = underscore
@ = at
- = hyphen/dash
. = dot
/ = slash
\ = backslash
# = hash sign
* = asterisk
( = open bracket
) = close bracket
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EN03