Barry Bermudez
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Barry Bermudez
Start Profil Netzwerk Nach Personen, Stellen, Unternehmen usw. suchen ... Interessen Stellenmarkt BusinessServices Barry Bermudez 2. Supervisor 3 Tier 2 HTC Support ( Troubleshooting, Billing, RMA, Complaint Case Handling) Region IVA Calabarzon, Philippines Erweitert Premium gratis testen Weitere angesehene Profile Wesley Jon Pollard Independent Business Consultant IT und Services Aktuell Concentrix Michael Johannes Tabuñar Früher Concentrix, AMA Computer College Operations Director at Concentrix Ausbildung Mindanao University of Science and Technology > 500 Kontakte Vernetzen InMail an Barry Bermudez senden https://ph.linkedin.com/pub/barrybermudez/67/191/903/de Ellen Jane FerenalGarcia Site Director, COPC Registered Coordinator Richard Pacana Senior Manager for Operations at Concentrix Richelle Mae Ruelan Über mich Call Center Agent Outbound at Global Business Solutions Kristine Laurel Zusammenfassung Supervisor 3 for HTC Tier 2 Support by providing Basic to advance PC and Mobile troubleshooting. Process RMA and Billing. Alleviate future law suit and BBB complaints. Awarded for Synnex Concentrix 2014 President's Club and Perfect Attendance Awardee for 2014. SEO/SMO Lead that focuses on SEO and Social media optimization that entails marketing marvel and expertise on content management. Renewal Services Support Lead(Oversees process, improvements and performance for Subscription Renewal Outbound Sales Support) Global Customer Service Project Manager Froilan Magdadaro Software Development/Quality Assurance Manager Anna Lynn Grace Alonzo OD Manager at SYNNEX Concentrix Corp. Romen de Chavez Loria at Hotline Business (Oversees process, improvement, and performance of Website Sale Conversion through SEO/SMO efforts) Emily Frances Rafols RokuCare Lead (Report Sales/CSAT to Clients via performance evaluation weekly/monthly. Senior Communication Skills Trainer at Concentrix Services Corporation Awarded for 2012 Concentrix Top Performer of the Year Technical Support Expert (Basic to Advance Networking/Installation/Repair Support) Customer Service Relations Expert for more than 9 years experience in the BPO Industries that focuses on Technical Support, Costumer Relations, Customer Satisfaction, Telemarketing, Product Services Sales (North America, ANZ, EMEA and ASIAPAC Support) Sehen Sie, wie Sie miteinander verbunden sind Sie Contact Center Operations Supervisor for more than 7 years. Data and Report Analyst (2 Years experience on Data Reporting and Analysis under Concentrix) Program Head/Team Pilot (Linksys Direct Connect a paid WEBEX powered tool offered to clients to expedite the walkthrough process of troubleshooting.) Program Head/Team Pilot (Linksys Service Offerings an extended paid support for Linksys out of warranty devices) Concentrix Sales Coach for Linksys Program Program Planning and Pilot Support Planning (Prepared guidelines and processes for a pilot program in reference to client requirement. Provide daily/weekly/monthly business report.) Program Head and Author of LDC LEAP ( Linksys Direct Connect Learning Enhancement Accelerated Program a Systematic output driven program) Loren Joy Patricio Philip Thomas .A Jan Drey Sameon und 7 weitere gemeinsame Kontakte Vorstellen lassen Barry Bermudez Information Technology College Instructor for 2 years in AMA Gemeinsam mit Barry Bermudez Berufserfahrung Supervisor 3 HTC Tier 2 Support Concentrix Mai 2014 – Heute (1 Jahr 4 Monate) Startup support for HTC with 25 FTE. To provide Basic to Advance Technical support for HTC mobile via remote monitor or live call assistance . Resolve PC issues that is related to HTC software. Process billing and RMA and alleviate issues from future law suit and BBB complaints. 2 Supervisor 3(Lead Support SEO/SMO, RokuCare, Hotline Business and Renewal Services Concentrix Gute Zwecke Februar 2013 – Mai 2014 (1 Jahr 4 Monate) | Philippinen Support Lead Accounts: Lead Support SEO/SMO Focus on Social Media and Search Engine Optimization to improve site visibility and website statistics. Manage website content, ads and aesthetics through coordination of different departments such as Graphic, Programming and Content Management Team, Training Department, Quality Check Team and many more. The challenge is to improve visibility and convert a sale from the call volume generated from the social niche. Improve sales marketing through various field of social media site such as Facebook, Twitter, Linkedin, involve coupon management, affiliate management, blogging and forum interactions. Renewals Group Support that are in charge of making additional profit by providing package upgrades and do client win back on all expired services. Creating/updating/improving process. Identify working spiels and challenges to improve high sales conversion with extensive support and package negotiation that would suit best for client and the support. Online/Hotline Business focuses on continuing business by finding our support through online due to SEO initiatives and regular support upgrades. Extensively oversees process and performance of the support. RokuCare Services: Leads support that offers extended warranty/Perincident support offer for a well known streaming device in North America. Oversees process and channel concerns to client and meet client requirement/demands. I work to investigate project downfall and client complaints, provide strategic plan and analysis. Providing value and visibility of the business challenges and improvements for internal and external customers. Provide progress report for weekly, monthly and yearly.Draft process flow and work instruction for initiatives implementations that would be vital to the lead business supports. Also supervising and managing a group technical engineers as metric requirement with the responsibility to oversee the 3 lines of business under Supportrix. Supervisor 3 Concentrix März 2011 – Februar 2013 (2 Jahre) | Philippinen Lead a group of Technical Support Engineers that support all types of networking devices regardless of brand under the umbrella of Supportrix WWW.SUPPORTRIX.COM a Full Spectrum of Support) I make sure that engineers under my lead are able to exceed the sales target and other internal metrics (QA, Attendance, Conversion, Productivity and Quality of Service). As Supervisor, I am also tasked to manage internal concerns and interact/mold/develop engineers inter and intra personal skills. Work and interact with different departments such us Graphic, Programming and IT Department for project implementation and planning. Also conducts calibration of standards, share ideas and get to be trained and interact with other Supervisors and Managers under Concentrix umbrella. 2 Auszeichnungen oder Preise IT College Instructor AMA Computer College Juni 2009 – März 2012 (2 Jahre 10 Monate) Ensure learning and interaction with students and provide visual presentation and other medium to improve learning and emphasize on absorption of the subject matter taught. Subject Taught: Video Editing, Visual Basic Programming, Basic Computing Subjects(MS Office Skills, Presentation and Computing Skills), 3D Max (3D Model Design Software), Java Programming and Turbo C Programming. Supervisor 2 (EMEA,ANZ,Rest of Europe Support) Concentrix März 2010 – März 2011 (1 Jahr 1 Monat) | Philippinen Lead individuals to provide technical support and customer service relations for EMEA, ANZ, and rest of Europe. This covers mastering complexities of procedures and process of different countries.Calibrating and Client engagement is required that would be very vital for the company's success. 1 Auszeichnung oder Preis Personen mit ähnlichem Profil wie Barry Bermudez Raul Lecaros 2. Operations Supervisor at Concentrix Service… Vernetzen Data and Report Analyst Concentrix August 2008 – März 2010 (1 Jahr 8 Monate) | Philippines Analyze company data from team performance. Compute efficiency, utilization, AHT, Sale Conversion, KPI Data gathering and KPI integration of targets to calculate team and agent's Key Performance Index. Send weekly updates and monthly updates of the following(Sales Report, Refund Analysis,Sale Conversion Report, Productivity Report and other report immediate company report). 1 Auszeichnung oder Preis Supervisor Level 2 (Special Applications Team) Concentrix Dezember 2007 – August 2008 (9 Monate) | Philippinen Special Applications Team Lead that provides advance technical assistance to wide range of devices for North American clients. (VPN,Printserver, Storage Device, IP Cameras, Printer Installation , etc.) It also entails supervisory task for 12 individuals to achieve the company goal and deliver best services to their clients. Supervisor 2 Concentrix März 2007 – Dezember 2007 (10 Monate) | Philippines Supervise a Team to deliver services in relation to technical and customer relations for North America clients. To ensure internal goal achievement as a group, Train, assist and manage individuals to continually provide quality and best customer services to their clients. 2 Projekte Product Support Specialist Concentrix April 2006 – März 2007 (1 Jahr) | Philippinen Provide basic to advance technical support and customer relation assistance to North American clients for Specialty Devices (Camera, Printservers, Storage Devices,Multimedia devices, etc.) Product Support Representative Concentrix Mai 2005 – April 2006 (1 Jahr) | Philippines Provide basic technical assistance and customer service relations to North American clients. This entails basic configuration of networking devices (Router, Adapter, Switch, Bridge, Modem, etc.) 1 Auszeichnung oder Preis Veröffentlichungen Blue Gear 2005 Yearbook 30. März 2005 Year round of captured story of the graduates, faculty and staff. It also reminisce the history of the school Mindanao University of Science and Technology. Zertifikate/Diplome Concentrix Certified Coach Concentrix Start: November 2013 Ehrenamtliche Tätigkeiten und gute Zwecke National Vice President for Mindanao JCI Phlipiines Juni 2003 – Dezember 2006 (3 Jahre 7 Monate) | Sozialdienste Tedious, time bounded and process oriented. After all the hard work there is always equivalent opportunities that needs further assessment for improvement. Love the people who value idea and healthy discussion for the sake of arriving to a better and best conclusion. Ehrenamtliche Tätigkeiten, die Barry Bermudez interessieren: • Im Vorstand einer gemeinnützigen Organisation • Berufsbezogenes Ehrenamt (ProBonoConsulting) Gute Zwecke, die Barry Bermudez am Herzen liegen: • • • • • • • • • Kinder Bürgerrecht und soziales Handeln Ausbildung Umwelt Gesundheit Politik Armutsbekämpfung Wissenschaft und Technologie Sozialdienste Projekte Lead for Linksys Service Offerings A Pilot Program Juli 2007 Spearhead and piloted Linksys Service Offerings initial launch. The program entails service offerings for out of warranty and in warranty products of Linksys. The program will provide extended technical assistance to out of warranty products and Remote assistance for In Warranty products. The ultimate goal is to set sales benchmark and improve sales statistics by providing sales and technical... weitere 2 Teammitglieder Barry Bermudez Jan Drey Sameon Supervisor 3 Tier 2 HTC Support ( Trou… Consultant at Inspired Connect BPO ►" … Lead for Linksys Direct Connect Services A Pilot Program Mai 2007 Spearhead and piloted Linksys Direct Connect Service’s state of the art remote software deployed for Linksys customers. As Lead I provide realtime feedback and analytical reports required pertaining to problems, issues and concerns encountered/raised due to program conflict, glitch, and limitation prior its official launch. Apart from statistical reporting, I also have participated in modifying... weitere 2 Teammitglieder Barry Bermudez Jan Drey Sameon Supervisor 3 Tier 2 HTC Support ( Trou… … Consultant at Inspired Connect BPO ►" Auszeichnungen 2012 Top Performer Concentrix Philippines Dezember 2012 This is a prestigious award to all renowned working individuals of Concentrix. Top Performer of the year award is an acknowledgment and recognition to all employees who have triumphantly worked hard for the whole year. “Citation: For outstanding performance and undivided commitment in the pursuit of excellence, thus, personifying the principles and ideals of an exemplary Concentrix Employee.” 2011 CONCENTRIX Annual Perfect Attendance Awardee Concentrix Dezember 2011 Concentrix recognizes the efforts of being perfect in attendance for the whole year or 12 straight calendars of hard work and dedication. 2010 CONCENTRIX Annual Perfect Attendance Awardee Concentrix Dezember 2010 Concentrix recognizes the efforts of being perfect in attendance for the whole year or 12 straight calendars of hard work and dedication. 2009 CONCENTRIX Annual Perfect Attendance Awardee Concentrix Dezember 2009 Concentrix recognizes the efforts of being perfect in attendance for the whole year or 12 straight calendars of hard work and dedication. 2006 CONCENTRIX Annual Perfect Attendance Awardee Concentrix Dezember 2006 Concentrix recognizes the efforts of being perfect in attendance for the whole year or 12 straight calendars of hard work and dedication. Organisationen Philippine Junior Jaycees Januar 2005 – Dezember 2006 National Vice President for Mindanao (NVPMindanao) Philippine Junior Jaycees (PJJCI) A special affiliate of Junior Chambers InternationalPhiippines(JCI Philippines) Philippine Junior Jaycees Januar 2004 – Dezember 2005 Metro Cagayan de Oro City Junior Jaycess(MCJJC) A special affiliate of Junior Chambers International Phiippines(JCIPhilippines) Philippine Junior Jaycees Juni 2003 – März 2004 Metro Cagayan de Oro City Junior Jaycess(MCJJC) A special affiliate of Junior Chambers International Phiippines(JCIPhilippines) Blue Gear (Official Yearbook Publication of MUST) März 2004 – März 2005 Official Yearbook Publication of Mindanao Polytechnic State College now Mindanao University of Science and Technology. Blue Gear (Official Yearbook Publication of MUST) März 2003 – März 2004 Official Yearbook Publication of Mindanao Polytechnic State College now Mindanao University of Science and Technology. Blue Gear (Official Yearbook Publication of MUST) Juni 2002 – März 2003 Official Yearbook Publication of Mindanao Polytechnic State College now Mindanao University of Science and Technology. Kurse Mindanao University of Science and Technology • Bachelor of Science in Information and Technology Mindanao University of Science and Technology • Professional Education Sprachen English Filipino Ilonggo Visayan Kenntnisse TopKenntnisse 57 Technical Support 47 Call Centers 44 BPO 32 Process Improvement 23 Management 22 Team Management 19 Customer Satisfaction 15 Analysis 15 Networking 14 CRM Barry Bermudez hat auch Kenntnisse in ... 13 Troubleshooting 8 Visual Basic 3 HTML 2 Supervisory Skills 2 Leadership 12 7 11 Customer Service Workforce Management Linux System... 2 2 2 Routers Network Administration 6 Video Editing Public Speaking 9 2 4 SQL Project Management Technical Training > 17 anzeigen Ausbildung Mindanao University of Science and Technology Professional Education, Information Technology 2004 – 2005 Aktivitäten und Verbände: Debate, Extemporaneous and Impromptu and Public Speaking, Student Leadership and Student Volunteer. 1 Organisation 1 Kurs Mindanao University of Science and Technology Bachelor of Science in Information Technology, Computer Systems and Networks 2000 – 2004 Aktivitäten und Verbände: • Seminar Workshop on NETWORING[MPSC] • Formation of Student Leaders for the New Millennium[MPSC} • Parliamentary Procedures[MPSC] • Certificate of Completion for CISCO Modules [MPSC] • Leadership and Training Seminar[Camiguin Polytechnic State College] • Basic Lay outing and Page Designing [MPSC] • Linux Systems [MPSC] • PHP Hypertext Preprocessors [Cebu Institute of Technology] 5 Organisationen 1 Kurs Weitere Informationen Interessen Business, Managing, Public Speaking, Community Service, Leadership Organization, Traveling Web Designing, Programming, Networking, Interfacing, Lay Outing, Computer Troubleshooting and Assembly Persönliche Informationen Geburtstag 18. Mai Kontaktaufnahme mit Barry Bermudez You can reach me through the following Viber or Call : +639088730392 Skype: Bentuzal Live: [email protected] G+ : [email protected] Empfehlungen Gesendet (1) Wesley Jon Pollard Senior Sales Trainer/Coach/Adviser/Consultant “ Wesley have provided his wonders and witts to Concentrix and Supportrix. He had been our core sales trainer for Concentrix and have spearhead his expertise on Supportrix. He is very hardworking and enjoyable company to be with... He always put value to this work, provide visibility of the project and great velocity when working on deadlines! 25. Februar 2014, Barry Bermudez war Kollege/Kollegin von Wesley Jon Pollard bei Concentrix Kontakte Gemeinsame (10) Patrick van dun 1. Dan Meyer 1. Your guide to Secure Internet, Network,… Decision Making, Analytics & Intelligence V. Naveen Kumar 1. Feddie Saflor 1. Head Operations & Strategy Extending Anivya's Boundless Commit… Philip Thomas .A 1. Ran Macatol 1. Founder & Director at Red Soil Technol… We are in need of Process Excellence … Loren Joy Patricio 1. maridel galido 1. Sales Executive Assistant at World Dat… HR Specialist at Searchers and Staffers Jan Drey Sameon 1. Sim Antonio 1. Consultant at Inspired Connect BPO ►" … | Sales | B2B | Publishing | Gruppen Upwork Professional… 20.527 Mitglieder Beitreten IT, QA & Technical S… 23.137 Mitglieder Beitreten Quest Philippines 1.478 Mitglieder Beitreten Leaders as Learners 20.000 Mitglieder Beitreten BPO Professionals in… 333 Mitglieder Beitreten Manila Guanxi Network 2.097 Mitglieder Beitreten Customer Service E… 18.814 Mitglieder Beitreten 12 weitere anzeigen Folgen Unternehmen Apple Unterhaltungselektronik Folgen Supportrix IT und Services Folgen STARTEK Outsourcing & Offshoring Folgen gem Outsourcing & Offshoring Folgen SYNNEX ComputerHardware Folgen Samsung Mobile Telekommunikation Folgen Mentor Works ManagementBeratung Folgen 11 weitere anzeigen Hilfebereich Über LinkedIn LinkedIn Corporation © 2015 Karrieren Werbung Nutzervereinbarung Lösungen für die Personalbeschaffung Datenschutzrichtlinie Lösungen für den Vertrieb Anzeigenauswahl Netzwerkrichtlinien Kleine Unternehmen CookieRichtlinie Mobil Sprache CopyrightRichtlinie KontoUpgrade Feedback senden