Verizon PowerPoint - ComConsult Research

Evolution der
Kommunikation
aus der Sicht
eines Carriers
ComConsult UC Forum 2015
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distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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owners.
Agenda
1. Zukunftstrends in der Kommunikation
• Von ISDN zur Cloudlösung
• Neue Möglichkeiten mit der Cloud
• Sicherheitsanforderungen an eine as-a-Service
Kommunikationsumgebung
2. Transition und Transformation
• Managed Take over von PSTN auf Unified Communications
• Neue Umgebung, neue Services
3. Professional Services im Bereich Cloud & UC
4. Transport Mechanismen für IP Voice
• SIP trunking
• Secure Cloud Interconnect
• Einbindung von Lync/S4B Voice
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
3
Zukunftstrends in
der
Kommunikation
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
4
Vernetzte Arbeit ist Teil des täglichen Lebens
Source: “The Hyper-Connected Workforce”, a 2015 Harvard Business Review Analytic Services report, sponsored by Verizon.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
5
Wer möchte eigentlich vernetzt arbeiten?
36
%
sagen, dass der Druck,
vernetzt zu arbeiten, im
wesentlichen von einzelnen
Angestellten ausgeht.
27
%
sagen, er kommt von der
Führung eines
Sollte das Management auf den Trend aufspringen?
Geschäftsbereichs oder einem
Nur 15% der obersten Führungsebene treiben das
Vorgesetzten.
vernetzte Arbeiten voran.
Quelle: “The Hyper-Connected Workforce”, a 2015 Harvard Business Review Analytic Services report, sponsored by Verizon.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
6
Vernetztes Arbeiten einfach gemacht
Selbstgebaute Lösungen bedeuten:
UCCaaS liefert:
•
•
•
•
•
•
Schwierige Integration
Hohe Investitionen
Hoher Managementaufwand
Ausrüstung
Rechenzentrum
Buchhaltung
Management
IhreServer,
Software, und
Patche
Sicherheit
Integrator
Wartung
WAN
Nahtlose Integration
Leicht skalierbare Infrastruktur
Erweiterbare Applikationen
UCCaaS
Fallstudie
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
8
Kunde
Herausforderungen
• Hersteller von
Sportausrüstung
• Forschung &
Produktentwicklung in
Deutschland
• Produktion in Asien
• Vertraulicher Versand
hochauflösender
Zeichnungen neuer
Produkte
• Kurierdienst
• 3-6 Monate
pro Entwicklungszyklus
Vorgehen
Results
• Open Video OVC
• Echtzeitkommunikation der
Zeichnungen über
Videoverbindung
• 4-6 Wochen
pro Entwicklungszyklus
• 50-67% schnellere
Produkteinführungszeit
• 35% Kostenreduzierung
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
9
Transition
und
Transformation
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
10
Unified Communications und Collaboration aus der
Cloud
Komplette Anwendungspalette  Multinationale Unternehmen  Zugang über Fest- oder Mobilnetz
Enterprise
Communications
(UCCaaS)
Collaboration
(Collaboration
Meeting Room)
Wireline
Networks
Cloud Contact
Centers
(UCCE)1
Verizon US
Wireless Networks
(4G LTE )
1.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Cloud Contact Centers (UCCE) available 1H 2016.
11
Verizon Cloud + Cisco Cloud Angebot
Cloud
Dienste
WebEx
Standardkonforme Telepräsenz-Geräte
von Drittanbietern
CMR
CCA
Cloud
Dienste
Sprache
PIP/
MPLS
Cisco TP
Endgeräte
Cloud-Dienste
- Endgeräte-Registrierung
- Contact Center
- Endgeräte-Einstellungen
- IM/Präsenz
Verizon-Peering
TPaaS VMR
Internet
Audio Conf w/
TSP Integration
WebEx Desktop
*
Vorteile:
1. Verizon-Peering erlaubt QoS/SLA
2. Endgeräte-Registrierung in Verizon-Cloud
3. Zusätzliche Dienste nach Kundenwunsch
4. Auswahl: Cloud-gestützte Dienste oder hybrid
5. Managed Security für Cloud und beim Kunden
Jabber
Lync
Skype for business
Jabber
Guest
*
Lync
Standards Based
Endpoint
Was kann UCC als Dienstleistung für Ihr Geschäft
tun?
Zuverlässiger Dienst
Verbesserte Infrastruktur
• SLA für 100%ige
Verfügbarkeit des Dienstes*
• 24x7 Überwachungund
Betrieb
• Komplette Sichtbarkeit von
Ende zu Ende durch
gemanagtes WAN/LAN
• “Aktuell haltende” Wartung der
• Bequeme Onlineverwaltung der
kompletten Hard- und Software
Nutzerrechte und-einstellungen
• Jährliche Upgrades der
• Monatliche Berichte
Anwendung im Preis enthalten
• Onlineverwaltung von
• Hohe Kostenkontrolle bei geringer
Änderungen
Verantwortung für die Technik
Leichtes Management
* SLA bezieht sich auf UCCaaS-Applikationen; geographische Redundanz vorausgesetzt. Ohne Redundanz ist die
Verfügbarkeit der UCCaaS-Application 99.5%. SLA gültig für Kunden mit durch Verizon freigegebene UCCaaS- Architektur
und Verizon Private IP-Anbindung. Für weitere Vertragsbedingungen sprechen Sie mit Ihrem Verizon Account Manager für
mehr Informationen.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
CMR—Verbinden Sie sich, wie Sie wollen
Integriert speziell hergestellte Videoendgeräte mit WebEx
Verizon
WebEx®
Cloud
Desktop
Collaboration
Cisco
TelePresence®
Endgeräte
Standardkonforme
TelepräsenzEndgeräte von
Drittanbietern
Cisco® WebEx Mobile
Jabber® Mobile
WebEx Desktop
Jabber Desktop
Lync®
WebEx unterstützt standardmäßg die Video-Integration von Rechnern und
Mobilgeräten. CMR lässt standardbasierte Videogeräte und Lync zu, für die es keine
WebEx-App gibt, um an Videomeetings teilzunehmen und Inhalte zu teilen.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Audio
WebEx-Daten
TSP TDM /
IP Audio
Meeting
Center
Cloud
Connected
Audio
Enterprise
Edition
Internet Audio
(VoIP)
WebEx
Messenger
Erweiterunge
n
Collaboration
Meeting Room
Federation
Storage
Toll Named
User
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
15
CCA Service Level Architektur
1
2
(Meetings, Training, Events)
Cisco
Cisco
WebEx Netz
Audio Bridging
SBC 3
4
SIP
Web Conferencing
SBC
MPLS
PSTN
SP Netz
SIP
Verizon
Kundennetz
4
7
Kunde/
Nutzer
6
On-Net
1
WebEx Datendienste
3 WebEx Demarcation
2
CCA Bridging Ports
4 SIP Trunks
5
Off-Net
5 Off-Net PSTN Zugang,
7
Gebührenpflichtig/ -frei
6 Kundengelände /Private
Cloud (PBX, SBC, Gateways)
Confidential and proprietary materials for authorized Verizon personnel and outside agencies
only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons
or third parties except by written agreement.
(Gebührenpfl./
Gebührenfrei)
Tag 0—Design/Architektur
Tag 1—Inbetriebnahme, Training
Tag 2—Anpassung, Diensteüberwachung, Lösungs-Support
Wie CCA-SP funktioniert
• Anrufsignalisierung zwischen dem
IP-Netz des Service Providers
Verizon (SP) und der WebEx
Audio-Bridge mittels eines Session
Border Controllers (SBC)
Cisco
Collaboration
Cloud
SP
SBC
VerizonNetz
• Möglich durch redundante IPVerbindungen zwischen Verizon
und Cisco-Rechenzentren
• Verizon überträgt Sprachdaten von
allen Kundenlokationen (on-net
und off-net), und sendet sie an
Cisco Collaboration Cloud
PSTN
Off-net
Nutzer
über PSTN
Unternehmen
A Netz
Unternehmen
B Netz
On-net Nutzen in Firmennetzen
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Alles verknüpfen mit
Unified Communication & Collaboration
Anrufkontrolle und
Tischtelefon
Fernzugang ohne VPN
Nutzer-Management
und Authentifizierung
Business Video
UC&C
Kontaktsuche
Desktop Sharing
Instant Messaging
und Group Chat
Webkonferenzen
Rich Presence
Visual Voicemail
Zugang zu all Ihren Collaboration-Diensten
mit Hilfe einer einzigen Schnittstelle.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Umfassende Zusammenarbeit
Leistungsmerkmale
• Standardmäßig:
-
-
CCA, WebEx, und CMR
Instant WebEx AudioCallback
Updates mit neuen
WebEx Releasen
• Auto-Mix aus Sprache,
integrierter WebEx und
CMR-Metings
Planbare Kosten
• “All you can eat”
Sprachverbindungen zu
niedrigen monatlichen
portbasierten Kosten
• Portmodell mit der Möglichkeitm
bie Bedarf mehr zu nutzen
• SIP trunking—Nutzt das
erstklassige weltweite IP-Netz
von Verizon
• Integrierte InternetSprachverbindung
Einfacher Betrieb
• Erweiterung des
bestehenden Investition in
Verizon Private IP und IP
trunking
• Kiene neuen
Leitungen/Dienste nötig1
• Keine neue Hardware/
SBC nötig1
1
Für bestehende Kunden von Private IP
und IP trunking.
Verizon Collaboration Suite:
Die Erfahrung der nahtlosen, integrierten Zusammenarbeit
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Professiona
l Services
im Bereich
Cloud & UC
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
20
Integrierte Professional Services.
Planung
Design
• UC&C Strategy and
Planning Services
• Architecture Design
and Validation
• UC&C Business
Process Consulting
• Unified Dial Plan
• UC&C Readiness
Assessment
Planung
Design
• Quality of Service (QoS)
Design and Review
• VoIP Readiness
Assessment
Business
transformation
insight and
outcomes
Betrieb
Einführung
• Managed Services
• Performance
Assessment
and Remediation
• Platform Integration
Services
Betrieb
Einführung
• VOIP/IP Trunking
• Application Integration
Services
• Premium Installation
Services
• UCCaaS
• IP PBX, UCCaaS, and
IP Trunking Support
Services
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
21
Transport
Mechanisme
n für IP Voice
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
22
Wir haben
die
Verbindunge
ngeschaltet,
damit Sie es
nicht tun
müssen.
UCCaaS
Cisco®
WebEx
Open Video
Internet
Wireless
Carrier
IP Audio
MPLS
PSTN
(Third Party)
Private IP und IP Trunking
Mobilgerät
Immersive/
In-Room
Rechner
Tischtelefon
Global Intelligent Network
Web Services
Integration
Service-Oriented
Architecture (SOA)
APIVerbindung
SIP Trunk
Verbindung
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
23
Redundante Anbindung
PSTN
Verizon
VoIP
UCCaaS
Standort1
Verizon
Private IP
(MPLS)
Kunde
Standort A
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
UCCaaS
Standort 2
Kunde
Standort B
24
Secure Cloud Interconnnect
Cloud via Public Internet
Wireless
Cloud via Direct Connect
Cloud via Verizon Private IP
Wireless
Verizon
LTE
Public
Internet
Public
Internet
Verizon
PIP
Secure Cloud
Interconnect
Cloud Providers
Cloud Providers
Security vs. Cost
Management & Cost Complexity
• Data travels the Public Internet
• Limited ability to control
performance
• No end to end visibility
• High fixed cost
• Limited diversity options
• Complex to Manage
Simplicity & Usage Based
•
•
•
•
On Demand
Secure, Reliable
End to End Control and Visibility
Private connection to LTE
Moving to Enterprise Grade Performance
Microsoft-Einbindung
Kundengeräte
Verizon
Customer Branch
Mgmt System
Srv. Branch Gw
Private IP
Web Client
Microsoft Server 
Verizon Remote Management 
Networking Hardware 
Kundenstandort
Soft Client
Firewall
Firewall
SQL Server®
SCOM GW
Edge
Internet
Active Directory®
AV Conference
Desk Phone
Archiving
Director
Proxy
Exchange®
Front End
Video Device
SCOM GW
Voice Gateway
SBC*
Mediation
Smart Phone
* Managed Session Border Controller (SBC) services are contracted as an extension of Managed WAN.
SharePoint®
Mehr über vernetztes
Arbeiten finden Sie im
HBR-Report:
verizonenterprise.com/
hbr-hyperconnected
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
27
Vielen
Dank
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
28