Flight Attendants Workday - Aviation English Brazil

Vocabulary
The Airlines demand superior customer service. Our procedures as a flight
attendant are designed to be convenient and trouble free for our traveling
public. It is important that all Flight Attendants become familiar with the
contents of this section and also learn how to recognize what we call
special passengers.
Race, Creed Or Color
The Airlines provide equal services to all customers regardless of race,
creed, or color.
Non-Discrimination on The Basis of Handicap
The following information and procedures provide guidelines for
compliance with regulation and accommodating the needs of our disabled
customers.
Also – Também
Care – Cuidado / Atenção
Color – Cor
Compliance – Cumprimento
Contents – Conteúdos
Creed – Crença
Designed – Projetado(a)
Disabled – Deficiente físico
Following – Seguinte
Guidelines – Orientações
Handicap – Limitado(a) fisicamente
Needs – Necessidades
Overview – Visão geral
Procedures – Procedimentos
Race – Raça
Regardless – Independentemente
Regulation – Regulamento
Special passengers –
Passagageiros especiais
To become – Tornar-se
To call – Chamar
To demand – Exigir
To learn – Aprender
To provide – Fornecer
To recognize – Identificar
Trouble free – Sem confusão
Name the following qualified special passengers and their special needs in English:
Idoso
Gestante
Deficiente Físico
Menor Desacompanhado
Prisioneiro / Deportado
Bengala
Trabalho de Parto
Cadeira de Rodas
Mamadeira
Algema
Name the following qualified special passengers and their special needs in English:
Idoso
Gestante
Deficiente Físico
Menor Desacompanhado
Prisioneiro / Deportado
Elderly / Senior
Pregnant Passenger
Disabled / Handicapped
Unaccompanied Minor
Prisoner/ Deported
Bengala
Trabalho de Parto
Cadeira de Rodas
Mamadeira
Algemas
Cane / Walking Stick
Labor / Childbirth
Wheelchair
Bottle / Nursing Bottle
Handcuff / Cuff
1. Explain in details what special passengers are and what kind of special services we must provide them.
______________________________________________________________________________________________________
2. What are the rules in regards to emergency exits on an aircraft?
______________________________________________________________________________________________________
3. How would you accommodate a passenger using a wheelchair?
______________________________________________________________________________________________________
4. How would you handle a complaint coming from an adult passenger about a screaming child onboard?
______________________________________________________________________________________________________
5. What would you do if you saw one of your flight attendant colleagues being deliberately rude to a passenger?
______________________________________________________________________________________________________
6. You see a passenger that is extremely nervous about the flight. How do you approach this passenger and how
would you try to reassure him/her?
______________________________________________________________________________________________________
7. A blind customer boards the plane with his/her guide dog. What do you do?
______________________________________________________________________________________________________
8. There is a pregnant passenger seating in front of the overwing window exit. Would you say something to her?
______________________________________________________________________________________________________
9. A child who is sick boards the plane, but he/she is crying. How do you comfort him/her?
______________________________________________________________________________________________________
10. There is an intoxicated passenger and he/she keeps asking for another drink. Would you give it to him/her?
______________________________________________________________________________________________________
So/Neither/Too/Either
Você gosta de pizza? Sim? Eu também! E gosta de jiló? Não? Eu também não!
Bastante simples concordar com algo, dizer que também gosta ou desgosta de alguma coisa, não é mesmo?!
Para fazer isso no Inglês, temos inúmeras opções a nossa escolha. Usamos: So, Neither, Too e Either.
Too and Either
Usar o "too" e o "either" é bastante simples: Se quiser concordar com algo na afirmativa, use o "too" no final da frase. Se
quiser concordar com algo na negativa, use o "either" no final da frase negativa.
John: I like pizza.
Mary: I like pizza, too!
Paul: I don't like cabbage.
Jane: I don't like cabbage, either!
So and Neither
Usar o "so" e o "neither" também é bastante simples, basta prestar atenção na frase com a qual está concordando. Para
concordar afirmativamente, use o SO + auxiliar (ou verbo to be) + pessoa que concorda. Para concordar negativamente, use o
NEITHER + auxiliar (ou verbo to be) + pessoa que concorda.
John: I can dance. (Eu sei dançar)
Mary: So can I. (Eu também)
Paul: I am Brazilian. (Sou brasileiro)
Jane: So am I. (Eu também)
John: I can't sing. (Não sei cantar)
Mary: Neither can I. (Nem eu)
Paul: I am not Italian. (Não sou italiano)
Jane: Neither am I. (Nem eu)
So/Neither/Too/Either
So / Too / Either = Afirmação.
Neither = Negação
Em alguns casos, você pode ficar um pouco confuso(a) procurando o auxiliar para usar com o So ou o Neither. Geralmente,
isso ocorre com o "present simple" e com o "past simple", que não exibem o auxiliar em frases afirmativas. Mas, é fácil.
Afinal, todos sabemos que o auxiliar para o "present simple" é o DO/DOES e para o "past simple" é o DID, não é mesmo?!
Assim, veja os exemplos abaixo:
John: I am a flight attendant. (Sou um comissário.)
Mary: So am I. (Eu também.)
Paul: I went to the airport. (Fui ao aeroporto.)
Jane: So did I. (Eu também.)
Ainda, você não precisa concordar com as coisas sempre em seu nome. Pode concordar em relação a outras pessoas
também. Veja:
John: I love travelling. (Adoro viajar.)
Mary: So does Peter. (O Peter também.)
Paul: She can't fly. (Ela não sabe pilotar.)
Jane: Neither can they. (Eles também não.)
Answer too or either.
1. I’m happy being a flight attendant. I’m happy being a flight attendant ____.
2. I’m not hungry now. I’m not hungry ____.
3. I’m going out once my flight is finished. I’m going out ____.
4. It rained on Saturday and we had several flight delays. It rained on Sunday ____.
5. She can’t fly a plane. She can’t drive a car ______.
6. I am scare of flying. I am scared of flying ____.
7. Her mother is a teacher. Her father is a teacher ____.
8. I can’t find the flight attendant in charge. I can’t find the pilot in charge ______.
9. I am having an interview at GOL airlines tomorrow. Great, I’m having an interview at GOL airlines ______, but not tomorrow.
10. I didn’t buy my tickets to go to Egypt yet. I didn’t buy them ______.
Answer with So….I or Neither…I.
1. I can’t speak Portuguese . ______________________.
2. I’m studying English. ______________________.
3. I can’t fly a plane. ______________________.
4. I’m not American. ______________________.
5. I like to cook. ____________________________.
6. I don’t like cold weather. ____________________.
7. I slept well last night. _______________________.
8. I’ve never been to India. ___________________.
9. I’m going out tomorrow night. _______________.
10. I wasn’t sick last week. ___________________.
Answer too or either.
1. I’m happy being a flight attendant. I’m happy being a flight attendant too.
2. I’m not hungry now. I’m not hungry either.
3. I’m going out once my flight is finished. I’m going out too.
4. It rained on Saturday and we had several flight delays. It rained on Sunday too.
5. She can’t fly a plane. She can’t drive a car either.
6. I am scare of flying. I am scared of flying too.
7. Her mother is a teacher. Her father is a teacher too.
8. I can’t find the flight attendant in charge. I can’t find the pilot in charge either.
9. I am having an interview at GOL airlines tomorrow. Great, I’m having an interview at GOL airlines too, but not tomorrow.
10. I didn’t buy my tickets to go to Egypt yet. I didn’t buy them either.
Answer with So….I or Neither…I.
1. I can’t speak Portuguese . Neither can I.
2.I’m studying English. So am I.
3. I can’t fly a plane. Neither can I.
4. I’m not American. Neither am I.
5. I like to cook. So do I.
6. I don’t like cold weather. Neither do I.
7. I slept well last night. So did I.
8. I’ve never been to India. Neither have I.
9. I’m going out tomorrow night. So am I.
10. I wasn’t sick last week. Neither was I.
1. 'I'm exhausted.'
6. 'I don’t want one.’
A. 'So do I.'
B. 'So am I.'
A. 'I don't.'
B. 'Neither do I.'
2. 'I was late.'
7. 'I'm staying in tonight.'
A. 'So did I.'
B. 'So was I.'
A. 'So will I.'
B. 'So am I.'
3.'I didn't finish it.‘
8. 'I was shocked.‘
A. 'Neither was I.'
B. 'Neither did I.‘
A. 'So was I.'
B. 'Neither was I.'
4. 'I didn't enjoy it.'
9. 'I found it very hard.‘
A. ‘Neither did I.'
B. 'So did I.‘
A. 'So did I.'
B. 'So would I.‘
5. 'I'd like a coffee, please.'
10. 'I don't fancy it.‘
A. 'So had I.'
B. 'So would I.'
A. ‘Neither do I.'
B. 'I do.'
1. 'I'm exhausted.'
6. 'I don’t want one.’
A. 'So do I.'
B. 'So am I.'
A. 'I don't.'
B. 'Neither do I.'
2. 'I was late.'
7. 'I'm staying in tonight.'
A. 'So did I.'
B. 'So was I.'
A. 'So will I.'
B. 'So am I.'
3.'I didn't finish it.‘
8. 'I was shocked.‘
A. 'Neither was I.'
B. 'Neither did I.‘
A. 'So was I.'
B. 'Neither was I.'
4. 'I didn't enjoy it.'
9. 'I found it very hard.‘
A. ‘Neither did I.'
B. 'So did I.‘
A. 'So did I.'
B. 'So would I.‘
5. 'I'd like a coffee, please.'
10. 'I don't fancy it.‘
A. 'So had I.'
B. 'So would I.'
A. ‘Neither do I.'
B. 'I do.'
Examples of passengers being removed from flights have gained increased attention since the Sept. 11, 2001,
terrorist attacks, which began with the hijacking of four commercial planes. After the attacks, flight personnel suddenly
found themselves focusing more attention on identifying potentially dangerous passengers than serving drinks and
snacks.
Flight attendants, who generally make the first assessment, said they worry that ignoring a potential problem
passenger on the tarmac could lead to a bigger disturbance at 35,000 feet in the air that means diverting a flight.
Although flight attendants say they are placed in a difficult position determining which passengers could be a
disturbance — or worse, a threat — they say a passenger's attitude often is what determines who gets kicked off a
plane. Such a decision frequently is made after conferring with other crew members, including the pilot.
"If a passenger is not cooperating verbally or being rude to a crew members, we take all of that into consideration,"
said James Allen, a spokesman for the Association of Flight Attendants.
Strange or aggressive behavior could be more than just bad manners, Allen said. It could be a sign of drug use,
mental illness or a stroke. But a passenger who displays a bad attitude toward the flight crew usually ends up being
escorted off the plan, airline insiders said.
Although social media makes it seem as if passenger ejections happen all the time, Federal Aviation Administration
data show that airlines reported unruly passengers on only 82 flights in 2015 out of about 9.6 million flights a year.
That number peaked in 2004 at 310 reports.
Question:
1. As a passenger, have you even seen another passenger being removed of the plane for any reason?
2. As a flight attendant, have you ever been forced to remove a passenger for any reason?
Here is a crash course in how not to behave on planes. Watch the video and comment after.
Question:
1. Have you ever seen a passenger behaving badly on a plane? What is your history?
2. In your opinion, what are the things people should avoid the most on a flight?
IRREGULAR VERBS
Embora os verbos irregulares se constituam numa pequena minoria em relação a todos os verbos existentes na língua, a
frequência com que ocorrem é muito alta, o que lhes dá uma importância significativa. São todos de origem anglo-saxônica e
se referem predominantemente a ações comuns.
Os verbos irregulares do inglês são aqueles verbos que não seguem a regra geral de formação do Passado e do Particípio
Passado. A formação do Past e do Past Participle, de acordo com a regra geral, que se aplica a todos os demais verbos, se dá
através do sufixo -ed. Portanto, todo verbo que não seguir este padrão, será classificado de irregular.
É interessante notar que a irregularidade dos verbos em inglês manifesta-se apenas nas formas do Past e do Past Participle, e
não na conjugação dos mesmos, como em português. Os únicos verbos do inglês que têm também uma conjugação irregular
são o verbo to be e os verbos auxiliares modais (can, may, might, shall, should, must, etc.).
Enquanto que o Past representa uma das estruturas gramaticais básicas, o Past Participle ocorre apenas no Perfect Tense, na
formação da Voz Passiva (veja aqui sobre o uso da Voz Passiva), e na forma adjetivada do verbo.
Para uma lista dos verbos irregulares mais comuns, com tradução em português, clique aqui.
Para uma lista completa dos verbos irregulares em inglês, clique aqui.
Obs: verbos de significado múltiplo podem mudar consideravelmente de significado, conforme a frase em que ocorrerem. Em
maior ou menor grau, a maioria dos significados em português fornecidos servem apenas como indicativo aproximado e
provável. O significado exato vai sempre depender do contexto em que ocorrerem os verbos.
Choose the correct answer – irregular verbs – past participle:
1. Lose: I've ______ my grammar book. Have you seen
it?
4. Bring: The catering service is here, and they’ve ______
the in-flight meals.
a) losen
b) lost
c) loose
a) braught
b) brought
c) brung
2. Break: The flight attendant has ______ her leg on a
trip to Bali.
5. Teach: Robert has ______ Aviation English for many
years. He’s got ICAO level 6.
a) broke
b) breaken
c) broken
a) tought
b) taught
c) teach
3. Sell: Have you ______ your house yet, captain?
6. Become: Claire has ______ a flight attendant because that
has always been her dream career.
a) sold
b) sellen
c) sole
a) becume
b) became
c) become
Choose the correct answer – irregular verbs – past participle:
1. Lose: I've ______ my grammar book. Have you seen
it?
4. Bring: The catering service is here, and they’ve ______
the in-flight meals.
a) losen
b) lost
c) loose
a) braught
b) brought
c) brung
2. Break: The flight attendant has ______ her leg on a
trip to Bali.
5. Teach: Robert has ______ Aviation English for many
years. He’s got ICAO level 6.
a) broke
b) breaken
c) broken
a) tought
b) taught
c) teach
3. Sell: Have you ______ your house yet, captain?
6. Become: Claire has ______ a flight attendant because that
has always been her dream career.
a) sold
b) sellen
c) sole
a) becume
b) became
c) become
Choose the correct answer – irregular verbs – past participle:
7. Feel: I've never ______ so good during a flight! The
services provided by this airline company are excellent!
a) felt
b) fold
c) feelen
8. Fall: The price of the tickets to Greece has ______
rapidly since January.
a) fell
b) fallen
c) felt
9. Begin: We're late -- the pre-flight briefing has already
______.
a) begun
b) begin
c) began
10. Be: She's never ______ to Brazil.
a) been
b) be
c) being
11. Hear: Have you ______ about the plane accident?
a) hearn
b) heard
c) heared
12. Drink: It's so hot that I've ______ five bottles of water
already on this flight.
a) drunk
b) drunken
c) drank
Choose the correct answer – irregular verbs – past participle:
7. Feel: I've never ______ so good during a flight! The
services provided by this airline company are excellent!
a) felt
b) fold
c) feelen
8. Fall: The price of the tickets to Greece has ______
rapidly since January.
a) fell
b) fallen
c) felt
9. Begin: We're late -- the pre-flight briefing has already
______.
a) begun
b) begin
c) began
10. Be: She's never ______ to Brazil.
a) been
b) be
c) being
11. Hear: Have you ______ about the plane accident?
a) hearn
b) heard
c) heared
12. Drink: It's so hot that I've ______ five bottles of water
already on this flight.
a) drunk
b) drunken
c) drank
Choose the correct answer – irregular verbs – past participle:
13. Show: The captain hasn't ______ up yet. He must
have been delayed.
16. Choose: The airline company hasn't ______ the colors
for the new uniforms yet.
a) shown
b) shew
c) showed
a) chosen
b) chose
c) choosen
14. Sleep: I was so exhausted after that flight, so I’ve
______ for hours.
17. Steal: Someone has ______ my luggage!
a) sleep
b) sleeped
c) slept
15. Run: The aircraft’s ______ out of fuel.
a) run
b) ran
c) runnen
a) stolen
b) stole
c) stelt
18. Eat: The passengers haven’t ______ anything yet,
because the in-flight service has been delayed due to strong
turbulence.
a) eaten
b) aten
c) ate
Choose the correct answer – irregular verbs – past participle:
13. Show: The captain hasn't ______ up yet. He must
have been delayed.
16. Choose: The airline company hasn't ______ the colors
for the new uniforms yet.
a) shown
b) shew
c) showed
a) chosen
b) chose
c) choosen
14. Sleep: I was so exhausted after that flight, so I’ve
______ for hours.
17. Steal: Someone has ______ my luggage!
a) sleep
b) sleeped
c) slept
15. Run: The aircraft’s ______ out of fuel.
a) run
b) ran
c) runnen
a) stolen
b) stole
c) stelt
18. Eat: The passengers haven’t ______ anything yet,
because the in-flight service has been delayed due to strong
turbulence.
a) eaten
b) aten
c) ate
Fill in the correct forms of the irregular verbs:
INFINITIVE
SIMPLE PAST
read
PAST PARTICIPLE
held
write
drink
eat
slept
got, gotten
come
went
froze
be
kept
Fill in the correct forms of the irregular verbs:
INFINITIVE
read
hold
write
drink
eat
sleep
get
come
go
SIMPLE PAST
read
held
wrote
drank
ate
slept
got
came
went
PAST PARTICIPLE
read
held
written
drunk
eaten
slept
got, gotten
come
gone
freeze
froze
frozen
be
was,were
been
keep
kept
kept
Fill in the correct forms of the irregular verbs:
INFINITIVE
ride
SIMPLE PAST
PAST PARTICIPLE
chose
fallen
forget
grew
rung
take
thought
bled
catch
gave
hidden
Fill in the correct forms of the irregular verbs:
INFINITIVE
ride
choose
fall
forget
grow
ring
take
think
bleed
SIMPLE PAST
rode
chose
fell
forgot
grew
rang
took
thought
bled
PAST PARTICIPLE
ridden
chosen
fallen
forgotten
grown
rung
taken
thought
bled
catch
caught
caught
give
gave
given
hide
hid
hidden
1. What is the definition of a disabled individual?
A.
B.
C.
D.
A disabled individual is any person who has a visual / hearing impairment that substantially limits life activities.
A disabled individual is any person who has a mental impairment that substantially limits one or more major life activities.
A disabled individual is any person who has a physical impairment that substantially limits one or more major life activities.
A disabled individual is any person who has a physical or mental impairment that substantially limits one or more major life
activities.
2. What are the correct procedures regarding passengers in a wheelchair?
A.
B.
C.
D.
Wheelchairs are to be checked and placed in the cargo bin with regular bag tags.
Wheelchairs are to be placed in the overhead bins.
Wheelchairs must be left in the aisle.
Wheelchairs are not allowed inside the aircraft.
3. Why should we discourage children from touching or petting a guide-dog while it is in his harness?
A.
B.
C.
D.
Because the dog could bite them.
Because while a dog is in a harness, they are considered working.
Because guide-dogs don’t like children.
Because children can get hurt from petting a guide-dog.
4. What are the services a flight attendant should provided to disabled passengers?
A.
B.
C.
D.
Help moving to and from seat and assistance in preparation for eating.
Help moving to and from the check-in area and assistance within the toilet.
Help moving to and from home and assistance with medical services.
Help moving to and from the boarding gate and assistance with the actual eating.
1. What is the definition of a disabled individual?
A. A disabled individual is any person who has a visual / hearing impairment that substantially limits life activities.
B. A disabled individual is any person who has a mental impairment that substantially limits one or more major life activities.
C. A disabled individual is any person who has a physical impairment that substantially limits one or more major life activities.
D. A disabled individual is any person who has a physical or mental impairment that substantially limits one or more major life
activities.
2. What are the correct procedures regarding passengers in a wheelchair?
A. Wheelchairs are to be checked and placed in the cargo bin with regular bag tags.
B. Wheelchairs are to be placed in the overhead bins.
C. Wheelchairs must be left in the aisle.
D. Wheelchairs are not allowed inside the aircraft.
3. Why should we discourage children from touching or petting a guide-dog while it is in his harness?
A. Because the dog could bite them.
B. Because while a dog is in a harness, they are considered working.
C. Because guide-dogs don’t like children.
D. Because children can get hurt from petting a guide-dog.
4. What are the services a flight attendant should provided for disabled passengers?
A. Help moving to and from seat and assistance in preparation for eating.
B. Help moving to and from the check-in area and assistance within the toilet.
C. Help moving to and from home and assistance with medical services.
D. Help moving to and from the boarding gate and assistance with the actual eating.
5. What is a blind individual?
A.
B.
C.
D.
A person who can’t see.
A person who can’t hear.
A person who can’t speak.
A person who can’t walk.
6. What is a deaf individual?
A.
B.
C.
D.
A person who can’t see.
A person who can’t hear.
A person who can’t speak.
A person who can’t walk.
7. What should a flight attendant do to reassure frightened customers?
A.
B.
C.
D.
Talk to them and keep them busy. Realize they need attention.
Ignore them.
Serve them coffee and alcoholic beverages.
Allow them to smoke.
8. What are unaccompanied minors?
A.
B.
C.
D.
Children age 5-15.
Children age 5-10.
Children age 5-11.
Children age 5-13.
5. What is a blind individual?
A. A person who can’t see.
B. A person who can’t hear.
C. person who can’t speak.
D. A person who can’t walk.
6. What is a deaf individual?
A. A person who can’t see.
B. A person who can’t hear.
C. A person who can’t speak.
D. A person who can’t walk.
7. What should a flight attendant do to reassure frightened customers?
A. Talk to them and keep them busy. Realize they need attention.
B. Ignore them.
C. Serve them coffee and alcoholic beverages.
D. Allow them to smoke.
8. What are unaccompanied minors?
A. Children age 5-15.
B. Children age 5-10.
C. Children age 5-11.
D. Children age 5-13.
9. Name the following qualified special passengers and their special needs in English:
Idoso
Gestante
Deficiente Físico
Menor Desacompanhado
Prisioneiro / Deportado
Bengala
Trabalho de Parto
Cadeira de Rodas
Mamadeira
Algema
9. Name the following qualified special passengers and their special needs in English:
Idoso
Gestante
Deficiente Físico
Menor Desacompanhado
Prisioneiro / Deportado
Elderly / Senior
Pregnant Passenger
Disabled / Handicapped
Unaccompanied Minor
Prisoner/ Deported
Bengala
Trabalho de Parto
Cadeira de Rodas
Mamadeira
Algemas
Cane / Walking Stick
Labor / Childbirth
Wheelchair
Bottle / Nursing Bottle
Handcuff / Cuff
:: PRE-FLIGHT DUTIES ::
[OBRIGATORIEDADES DO PRÉ-VOO]
Items Required For Your Flight
In accordance with the FAA and company policy, it is necessary that all Flight Attendants
ensure that prior to leaving home for their trip:
They are in complete regulation uniform
They have an updated Flight Attendant Manual
They have their company I.D.
They have a working flashlight
Airport ID
Check-In Procedures
1. Find the Captain and introduce yourself to all of the crewmembers. Remain In the check-in
area.
2. Check your mailbox for company correspondence (i.e. Revisions, Bullet's) or supervisor
memos.
3. One hour prior to departure, check in with crew members. Each base has permanent
placement for latest Manual Revisions/Bulletins. It is each Flight Attendant's responsibility
to ensure the updating of their Manual.
4. Read Briefing Book as required prior to each sequence flown to update yourself on all
memos regarding policy and/or procedures.
VOCABULARY
Duties – Funções / Obrigações
Each – Cada / Todo
FAA – Federal Aviation
Administration
Flashlight – Lanterna
Flown – Voado
I.D. – Identification
Latest– Mais recente
Mailbox – Caixa de correio
Memos – Memorandos
Placement – Localização /
Disposição
Policy – Política
Prior to – Antes de
Procedures – Procedimentos
Regarding – Que diz respeito a
Required – Exigido(a)
To departure – Partir
To ensure – Certificar-se
To introduce – Apresentar-se
To remain – Permanecer
Trip – Viagem
Updated – Atualizado(a)
Use the words in the box to label them map:
| Arrival Hall | Baggage Claim | Boarding Gates |
| Check-in | Control Tower | Crew Room |
| Customs Inspections | Immigration |
| Security Check | Apron |
Note: Landside: where passengers enter and
leave the airport by bus, taxi, train, car, etc.
Airside: where aircraft land, take off, unload, etc.
Answer the questions:
1. Where does “airside” begin when you are
departing?
2. Where does “landside” begin when you arrive?
3. Where do you sometimes open your luggage?
4. Where do agents carry out a final ticket check?
5. Where do the aircraft park?
1. Apron
2. Control tower
Use the words in the box to label them map:
4. Immigration
5. Crew room
3. Boarding gates
6. Baggage claim
7. Customs Insp.
| Arrival Hall | Baggage Claim | Boarding Gates |
| Check-in | Control Tower | Crew Room |
| Customs Inspections | Immigration |
| Security Check | Apron |
Note: Landside: where passengers enter and
leave the airport by bus, taxi, train, car, etc.
Airside: where aircraft land, take off, unload, etc.
Answer the questions:
8. Security check
9. Arrivals
1. Where does “airside” begin when you are
departing?
Security.
10. Check-in
2. Where does “landside” begin when you arrive?
Arrivals hall.
3. Where do you sometimes open your luggage?
Security, customs.
4. Where do agents carry out a final ticket check?
Boarding gates.
5. Where do the aircraft park?
Apron.
Match the aircraft parts with its descriptions:
1.
2.
3.
4.
5.
6.
7.
Wings
Engines
Landing gear
Flaps
Spoilers
Stabilizers
Cockpit
A. Used to slow the plane or
help it descend
B. Provide stability, keeping
the plane level
C. Houses all the instrument
panels and the pilots
D. Provide lift and usually
store fuel
E. Supports the plane on the
ground
F. Provide greater wing area,
giving more control for
landing and takeoff
G. Provide thrust
Match the aircraft parts with its descriptions:
1.
2.
3.
4.
5.
6.
7.
Wings
Engines
Landing gear
Flaps
Spoilers
Stabilizers
Cockpit
A. Used to slow the plane or
help it descend (5)
B. Provide stability, keeping
the plane level (6)
C. Houses all the instrument
panels and the pilots (7)
D. Provide lift and usually
store fuel (1)
E. Supports the plane on the
ground (3)
F. Provide greater wing area,
giving more control for
landing and takeoff (4)
G. Provide thrust (2)
Match the words to make
areas on an aircraft:
1.
2.
3.
4.
5.
6.
7.
Cargo
Emergency
First
Flight
Overwing
Economy
Crew
a.
b.
c.
d.
e.
f.
g.
cabin
class
deck
exit
station
hold
window
Cargo hold
Economy cabin
Emergency exit
Flight
Flight deck
deck
Overwing window
Crew station
First class
Match the words to make
areas on an aircraft:
1.
2.
3.
4.
5.
6.
7.
Cargo (f)
Emergency (d)
First (b)
Flight (c)
Overwing (g)
Economy (a)
Crew (e)
a.
b.
c.
d.
e.
f.
g.
cabin
class
deck
exit
station
hold
window
:: PRE-FLIGHT BRIEFING ::
[REUNIÃO DE PRÉ-VOO]
The pre-departure crew meeting is important for
several reasons. Why do you think these reasons
are so important?
1. To get to know each other.
____________________________________________
2. To be told about the coordination of duties.
____________________________________________
3. To find out the order of service.
____________________________________________
4. To check safety and emergency procedures.
____________________________________________
5. To hear about anything special about the flight.
____________________________________________
Can you give examples of other subjects that are
extremely important to be discussed during a preflight briefing and why are they so important?
____________________________________________
1. Listen to five people speaking in a pre-flight briefing. Match each conversation with a main topic.
Conversation
Topic
1.
2.
3.
4.
5.
a a very young child on board
b work responsibilities in economy class
c a disabled passenger
d safety equipment
e work responsibilities in business class
_______________
_______________
_______________
_______________
_______________
2. Listen again. Answer the questions.
1.
2.
3.
4.
5.
Who is responsible for door 3L?
How many masks are with each oxygen cylinder?
How old is the baby?
Which door is the senior crew member responsible for?
Which seat is given to the disabled passenger?
1. Listen to five people speaking in a pre-flight briefing. Match each conversation with a main topic.
Conversation
Topic
1.
2.
3.
4.
5.
a a very young child on board
b work responsibilities in economy class
c a disabled passenger
d safety equipment
e work responsibilities in business class
B
D
A
E
C
2. Listen again. Answer the questions.
1.
2.
3.
4.
5.
Who is responsible for door 3L? [Flight attendant 3]
How many masks are with each oxygen cylinder? [2]
How old is the baby? [6 months]
Which door is the senior crew member responsible for? [2L]
Which seat is given to the disabled passenger? [22C]
1. I'm flight attendant three. I'm responsible for door 3L. I cross-check with door 3R. I'm working in
economy so I'll welcome the passengers on rows nine to thirty. I'll demonstrate emergency equipment
on row 10. I'll give out blankets and headsets, and then help to prepare the drinks trolleys.
2. We have five oxygen cylinders on this type of aircraft. Two of them are in the aft overhead bin - on
the port side in business class, one on the flight deck, and the other two are in the aft overhead bin in
economy, on the starboard side. There should be two masks with each one.
3. There's a lady with a six-month-old on her lap. Can you make sure you go through the safety
briefing with her? Don't forget to show her how to use the infant seat belt, and check she knows
where the call button is.
4. I'm responsible for business class. My door is 2L - and I cross-check with 2R. I'll receive the meals
and galley equipment in business class. I'll also be responsible for keeping my area clean and tidy. As
the senior crew member I'll also coordinate all the work in economy.
5. We have a gentleman in a wheelchair- he's been allocated seat number 22C. He'll board first, ahead
of the other passengers. He has a carer with him but he's severely disabled, so can you please make
sure they have everything they need? And don't forget they'll need an individual safety briefing. Just
let me know if you have any problems.
VOCABULARY
:: PRE-FLIGHT DUTIES ::
[OBRIGATORIEDADES DO PRÉ-VOO]
Preflight Duties
Upon Boarding the Aircraft
Check overall cabin appearance/cleanliness.
Seat belts crossed.
Seatback pockets free of trash.
Each seatback pocket/literature pocket should contain:
Safety Information Card .
In-flight Magazine .
Airsick bag .
You must check for:
Tray tables clean and upright .
Seatbacks upright .
Overhead bins opened .
Adjust cabin appearance/cleanliness if needed.
Perform cabin security check.
Airsick bag – Saquinho de enjoo
Each – Cada / Todo(a)
Cleanliness – Limpeza
Free of – Livre de / Sem
Magazine – Revista
Overall – Geral
Overhead bins – Bins
Pockets – Bolsões
Pre-flight – Pré-voo
Seat belts – Cintos de segurança
Seatback – Encosto do assento
Trash – Lixo
Tray tables – Mesinhas
To adjust – Ajustar
Upright – Ereto / Perpendicular
Match the pre-flight tasks to the pictures. Then suggest the order in which they are carried out.
1.
2.
3.
4.
5.
Check all the blankets, comfort kits, headphones, newspapers, etc. are loaded.
Check emergency equipment is working and in place.
Attend the pre-flight briefing.
Check all the food and galley equipment is loaded.
Carry out a security check of the aircraft.
Match the pre-flight tasks to the pictures. Then suggest the order in which they are carried out.
1.
2.
3.
4.
5.
Check all the blankets, comfort kits, headphones, newspapers, etc. are loaded. [D]
Check emergency equipment is working and in place. [C]
Attend the pre-flight briefing. [A]
Check all the food and galley equipment is loaded. [E]
Carry out a security check of the aircraft. [B]
Conditional Sentences / If-Clauses Type I, II and III
Conditional Sentences are also known as Conditional Clauses or If Clauses. They are used to express that the action in the main
clause (without if) can only take place if a certain condition (in the clause with if) is fulfilled. There are three types of Conditional
Sentences.
Conditional Sentence Type 1
→ It is possible and also very likely that the condition will be fulfilled.
Form: if + Simple Present, will-Future
Example: If I find her address, I’ll send her an invitation.
Conditional Sentence Type 2
→ It is possible but very unlikely, that the condition will be fulfilled.
Form: if + Simple Past, Conditional I (= would + Infinitive)
Example: If I found her address, I would send her an invitation.
Conditional Sentence Type 3
→ It is impossible that the condition will be fulfilled because it refers to the past.
Form: if + Past Perfect, Conditional II (= would + have + Past Participle)
Example: If I had found her address, I would have sent her an invitation.
Exercises on Conditional Sentences Type I
A flight attendant’s job is all about team work. So, at a pre-flight briefing, everybody comes up with a few conditions,
just to make sure that the whole crew will work properly.
1.If Caroline and Sue (prepare) __________ the drinks trolley, Phil (clean) __________ the toilet.
2.If Sarah (check) __________ the fire extinguishers, Caroline (measure) __________ the slide gauges.
3.Jane (remove) __________ the seat pocket’s trash if Aaron and Tim (move) __________ the safety card.
4.If Bob (tidy) __________ up the galley, Anita (count) __________ the meals for that flight.
5.Elaine (make) __________ the announcements if somebody (help) __________ her with the flight reports.
6.If Alan and Rebecca (fold) __________ the blankets, Mary and Connor (organize) __________ the pillows.
7.If Bob (look ) __________ after the overhead bins, Sue (let) __________ the passengers in.
8.Frank (help) __________ the disabled passengers if others (take) __________ care of the unaccompanied minors onboard.
9.Alan (serve) __________ the drinks if Jane (hand) __________ out the headphones and TV handset controls.
10.If they all (do) __________ their best, the flight (be) __________ great.
Exercises on Conditional Sentences Type I
Conditional Sentence Type 1
It is possible and also very likely that the condition will be fulfilled.
Form: if + Simple Present, will-Future
Example: If I find her address, I’ll send her an invitation.
A flight attendant’s job is all about team work. So, at a pre-flight briefing, everybody comes up with a few conditions,
just to make sure that the whole crew will work properly.
1.If Caroline and Sue (prepare) prepare the drinks trolley, Phil (clean) will clean the toilet.
2.If Sarah (check) checks the fire extinguishers, Caroline (measure) will measure the slide gauges.
3.Jane (remove) will remove the seat pocket’s trash if Aaron and Tim (move) move the safety card.
4.If Bob (tidy) tidies up the galley, Anita (count) will count the meals for that flight.
5.Elaine (make) will make the announcements if somebody (help) helps her with the flight reports.
6.If Alan and Rebecca (fold) fold the blankets, Mary and Connor (organize) will organize the pillows.
7.If Bob (look ) looks after the overhead bins, Sue and Sarah (let) will let the passengers in.
8.Frank (help) will help the disabled passengers if others (take) take care of the unaccompanied minors onboard.
9.Alan (serve) will serve the drinks if Jane (hand) hands out the headphones and TV handset controls.
10.If they all (do) do their best, the flight (be) will be great.
Exercise on Conditional Sentences Type II
Janine is a daydreamer flight mechanic.
She imagines what would happen if she won the lottery.
1.If I (play) __________ the lottery, I (have) __________ a chance to hit the jackpot.
2.If I (hit) __________ the jackpot, I (be) __________ rich.
3.If I (be) __________ rich, my life (change) __________ completely.
4.I (buy) __________ a huge aircraft, if I (find) __________ a nice one.
5.If I (own) __________ a huge aircraft, I (live) __________ in the skies.
6.I (invite) __________ all my friends if I (have) __________ a house that flies.
7.I (pick) __________ my friends up in my private aircraft if they (want) __________ to spend their holidays on my plane.
8.We (have) __________ great parties if my friends (come) __________ to my “aero house”.
9.If we (want) __________ to go shopping in a big city, we (chart) __________ a helicopter.
10.But if my friends' holidays (be) __________ over, I (have) __________ to travel somewhere else.
Exercise on Conditional Sentences Type II
Conditional Sentence Type 2
It is possible but very unlikely, that the condition will be fulfilled.
Form: if + Simple Past, Conditional I (= would + Infinitive)
Example: If I found her address, I would send her an invitation.
Janine is a daydreamer flight mechanic.
She imagines what would happen if she won the lottery.
1.If I (play) played the lottery, I (have) would have a chance to hit the jackpot.
2.If I (hit) hit the jackpot, I (be) would be rich.
3.If I (be) were rich, my life (change) would change completely.
4.I (buy) would buy a huge aircraft, if I (find) found a nice one.
5.If I (own) owned a huge aircraft, I (live) would live in the skies.
6.I (invite) would invite all my friends if I (have) had a house that flies.
7.I (pick) would pick my friends up in my private aircraft if they (want) wanted to spend their holidays on my plane.
8.We (have) would have great parties if my friends (come) came to my “aero house”.
9.If we (want) wanted to go shopping in a big city, we (chart) would chart a helicopter.
10.But if my friends' holidays (be) were over, I (have) would have to travel somewhere else.
Exercise on Conditional Sentences Type III
What a day! Your flight has had several problems.
So after the flight, supervisors discuss what could have been different.
1.If catering (pass) _______ the food quicker, our crew (have) _______ more chances to count the food.
2.If the airport service agent (run) __________ faster, passengers (have) __________ more time to board the aircraft.
3.Delay (improve) __________ if the weather (not + be) __________ so bad.
4.The pilots (prevent) __________ error message if the controllers (speak) __________ plain English.
5.If the purser (leave) __________ her house earlier, she (get) __________ to the airport in time for this flight.
6.If the crew (see) __________ the fire before, they (act) __________ against the fire more efficiently.
7.Our crew (be) __________ in better form if they (train) __________ harder the weeks before.
8.The flight (become) __________ better if the airline (send) __________ a senior crew member to replace the purser.
9.If it (be) __________ a shorter flight, our crew (sleep) __________ more.
10.If our team (rest) __________ more, they (be) __________ more attentive.
Exercise on Conditional Sentences Type III
Conditional Sentence Type 3
It is impossible that the condition will be fulfilled because it refers to
the past.
Form: if + Past Perfect, Conditional II (= would + have + Past
Participle)
Example: If I had found her address, I would have sent her an
invitation.
What a day! Your flight has had several problems.
So after the flight, supervisors discuss what could have been different.
1.If catering (pass) had passed the food quicker, our crew (have) would have had more chances to count the food.
2.If the airport service agent (run) had run faster, passengers (have) would have had more time to board the aircraft.
3.Delays (improve) would have improved if the weather (not + be) hadn’t been so bad.
4.The pilots (prevent) would have prevented error message if the controllers (speak) had spoken plain English.
5.If the purser (leave) had left her house earlier, she (get) would have got/gotten to the airport in time for this flight.
6.If the crew (see) had seen the fire before, they (act) would have acted against the fire more efficiently.
7.Our crew (be) would have been in better form if they (train) had trained harder the weeks before.
8.The flight (become) would have become better if the airline (send) had sent a senior crew member to replace the purser.
9.If it (be) had been a shorter flight, our crew (sleep) would have slept more.
10.If our team (rest) had rested more, they (be) would have been more attentive.
Could you possibly…? = Você poderia possivelmente…?
Do you mind…? = Você se importa…?
Do you think you could…? = Você acha que poderia…?
Excuse-me, please… = Com licença, por favor…
I don’t suppose you could…? = Acredito que você poderia…?
I wonder if you’d mind…? = Gostaria de saber se você se importaria…?
I’ d like to… = Eu gostaria de…
I’m sorry… = Desculpe-me…
Would it be possible…? = Seria possível…?
Would you please…? = Você poderia, por gentileza….?
’ d like you
wonder if you’d mind
be possible
you think
you mind
don’t suppose
you possibly
Would you
I’m sorry
Would you please
MULTI-WORD VERBS
Multi-word verbs, phrasal verbs ou prepositional verbs são locuções em inglês compostas de um verbo e uma preposição
ou um advérbio. Ocorrem predominantemente com verbos de origem anglo-saxônica e são característicos da língua. Multiword verbs estão presentes no inglês desde antes dos tempos de Shakespeare, e traduzem um tom de linguagem informal,
emotivo, podendo frequentemente ser classificados como gíria.
Os verbos preposicionados representam um sério e persistente problema ao nível de vocabulário. Devem ser encarados como
vocábulos independentes dos elementos que os compõem e portanto como uma palavra nova a ser assimilada, porque
normalmente a adição de uma preposição ao verbo altera substancialmente o seu significado original.
Dentro da categoria genérica de multi-word verbs, temos os phrasal verbs e os prepositional verbs, os quais são normalmente
compostos de duas palavras e frequentemente são chamados de two-word verbs, e os phrasal-prepositional verbs, também
chamados de three-word verbs. Veja a representação esquemática dos multi-word verbs:
MULTI-WORD VERBS1. Two-word verbs
1.1. Phrasal verbs
1.1.1. Transitive (separable)
1.1.2. Intransitive
1.2. Prepositional verbs (inseparable)
2. Three-word verbs = Phrasal-prepositional verbs
A principal diferença entre phrasal verbs e prepositional verbs ocorre no plano sintático: quando transitivos, os phrasal verbs,
também chamados de separable, exigem a colocação do objeto entre o verbo e a preposição sempre que o objeto for um
pronome, enquanto que prepositional verbs, também chamados de inseparable, não permitem a colocação do objeto entre o
verbo e sua preposição.
Exemplos:
• Phrasal Verb: They called up the man = They called the man up = They called him up – Eles telefonaram para o homem.
• Prepositional Verb: They called on the man = They called on him – Eles visitaram o homem.
No plano semântico, observa-se que em phrasal verbs o grau de distanciamento do significado em relação ao significado
original do verbo tende a ser maior.
Ex: give = dar; give up = parar, largar de mão.
Além disso, phrasal verbs são compostos predominantemente com verbos monossilábicos, enquanto que em prepositional
verbs, o verbo é frequentemente bissilábico.
Também na pronúncia ocorre uma diferença importante. Em phrasal verbs a sílaba tônica recai sobre a preposição, enquanto
que em prepositional verbs, a sílaba tônica recai sobre o verbo.
Finalmente, podemos classificar uma terceira categoria de multi-word verbs: os phrasal-prepositional verbs, também chamados
de three-word verbs por serem compostos de um verbo, um advérbio e uma preposição. Estas locuções ocorrem
predominantemente em linguagem informal.
Clique aqui para ver uma lista dos multi-word verbs mais comuns, com tradução em português e exemplos de uso.
Blow up
Bring up
End up
Fill up
Get up
Give up
Grow up
Hang up
Hold up
Hurry up
Keep up
Look up
Make up
Open up
Pick up
Show up
Stand up
Take up
Tidy up
explode
mention a topic
eventually do/decide
fill to capacity
get out of bed
quit
mature/grow older
put something on hook or receiver
delay
go faster
continue at the same rate
search in a list
invent a story or lie
to talk to someone/communicate
lift something off something else
arrive
get up from a seat
start
clean up/organize
Clique aqui para uma lista completa de phrasal verbs com “up”.
explodir
mencionar um tópico/discussão
fazer algo eventualmente/decidir
encher até o fim
levantar-se/acordar/sair da cama
desistir
crescer
suspender/desligar o telefone
atrasar/sustentar/apoiar
apressar-se/depressa
continuar no mesmo ritmo
consultar
inventar uma história ou mentira
abrir-se com alguém/falar
levantar/buscar algo ou alguém
aparecer/chegar
levantar-se/ficar em pé
começar/ocupar/assumir
arrumar/organizar
Fill the gaps with the phrasal verbs in the box. Use each phrasal verb only once:
hang up | pick up | blow up | give up | get up | hurry up | grow up | wake up | stand up | tidy up
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Jane and I want to _______ up smoking.
Could you _______ me up at 6 o'clock? I have an important meeting to go to and I can’t be late!
We must _______ up or we will miss the flight.
Can you _______ me up at the airport?
In some countries, flight attendants have to _______ up when the pilots enters the briefing room.
Flight crews usually have to _______ up really early in the morning.
We must _______ up the passenger’s cabin before our next flight to Seattle.
When I _______ up I want to be a pilot.
I was trying to book this flight, but the customer _______ up the phone.
The airplane was hijacked this morning and the terrorists are threatening to _______ up the plane.
Fill the gaps with the phrasal verbs in the box. Use each phrasal verb only once:
hang up | pick up | blow up | give up | get up | hurry up | grow up | wake up | stand up | tidy up
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Jane and I want to give up smoking.
Could you wake me up at 6 o'clock? I have an important meeting to go to and I can’t be late!
We must hurry up or we will miss the flight.
Can you pick me up at the airport?
In some countries, flight attendants have to stand up when the pilots enters the briefing room.
Flight crews usually have to get up really early in the morning.
We must tidy up the passenger’s cabin before our next flight to Seattle.
When I grow up I want to be a pilot.
I was trying to book this flight, but the customer hang up the phone.
The airplane was hijacked this morning and the terrorists are threatening to blow up the plane.
VOCABULARY
:: PRE-FLIGHT DUTIES ::
[OBRIGATORIEDADES DO PRÉ-VOO]
Pushback and Taxi-Out Procedures
The "A" Position Flight Attendant will:
Give Emergency Briefing P.A. positioned in the aft galley.
Upon completion of the Emergency Briefing P.A., do a final walkthrough visually
ensuring if the cabin is secured, check all slides are armed, check forward and aft galleys
are secured and take position on the forward jumpseat.
Adjust the cabin lights as follows:
Day: Cabin lights should remain on bright for day flights. Remember our customers need
good light to read and work. It is not enough to rely on daylight.
Evening flight: Prior to takeoff adjust cabin lights to dim to acclimate customer's eyes for
outside conditions in the event of an emergency. Once airborne, cabin lights may then be
adjusted accordingly.
Emergency Briefing Procedures
Prior to the Emergency Briefing P. A. the Flight Attendants will remove the briefing cards
and start to demonstrate the emergency briefing procedures.
Accordingly – De acordo /
Adequadamente
Airborne – Em voo
Bottom – Debaixo
Bright – Claro(a)
Cushion – Almofada
Delay – Atraso
Demo – Demonstração
Device – Dispositivo
Dim – Escuro
Enough – Suficiente
Gate – Portão de embarque
Infants – Crianças de colo
Jumpseat – Assento do comissário
Length – Duração
Mid – Do meio
Referring – Encaminhando
Regarding – Relativo a
To deplane – Desembarcar
To point out – Apontar / Mostrar
To rely on – Contar com
To smoke – Fumar
Walkthrough – Acompanhamento
Whether or not – Se sim ou se não
boarding
bags
lockers
items
devices
gate
aisle
departure
door
seat
:: CRUISE FLIGHT ::
[VOO DE CRUZEIRO]
Cruise Flight
Cruise flight is the segment of flight after takeoff and before final approach. During this
segment of flight, the following will occur:
Flight Attendants will provide all customers with enthusiastic and sincere In-flight
Customer Service.
Flightdeck beverage service will be completed only after initial customer service has
been accomplished.
Information between flightdeck and Flight Attendants may be exchanged regarding:
pertinent information for Flight Attendants (i.e. inclement weather, ATC delays,
rescheduled aircraft changes, reroutes, etc.), need for assistance when deplaning UM's,
need for wheelchairs, seat cushions and lavatory service at arriving city, assistance with
customer needs, concerns, and inquiries.
Fire prevention:
"A" and "B" Flight Attendants must periodically check the forward and aft lavatories, cabin
and galley for signs, indications, and threats of fire.
In-flight service
Once on a cruise level, flight attendants start to perform the in-flight service to include:
VOCABULARY
Accomplished – Realizado /
Concluído
Approach – Aproximação
ATC – Air Traffic Control
Cans – Latas
Concerns – Preocupações
Cruise flight – Jornada / Viagem /
Em voo
Cups – Copos descartáveis
Descent – Descida
Evening / Night – Anoitecer / Noite
Exchanged – Trocado(a)
Eyes – Olhos
Fire – Incêndio
Inclement – Severo(a)
Inquiries – Perguntas / Dúvidas
Landing – Aterrissagem
Luggage – Bagagem
Only – Somente
Politely – Educadamente
Threats – Ameaças
Through – Através
To provide – Prover / Fornecer
To take-off – Decolar
Turned on – Aceso(a) / Ligado(a)
Weather – Tempo (meteorologia)
X

X
Bend down
Break down
Bring down
Calm down
Close down
Fall down
Knock down
Lay down
Lie down
Melt down
Nail down
Pull down
Put down
Settle down
Shut down
Sit down
Slow down
Turn down
Write down
lean downward
examine/collapse/decompose
destroy/kill/injure/humiliate
relax/be less angry
cease to operate
tumble/drop
hit/demolish/defeat
surrender/rest/relax
rest
melt
complete/close a deal
destroy
kill/take note/repress
stay in place/stablish/calm down
close/stop/terminate
take a seat
speak slower/reduce speed
reject/refuse/reduce
take down on paper, note down
Clique aqui para uma lista completa de phrasal verbs com “down”.
abaixar-se até o chão/ajoelhar-se
ter um ataque/quebrar/analisar
machucar/matar/humilhar/abaixar
acalme-se/relaxar/tranquilizar
fechar/interromper
cair
dar pancada/derrubar/derrotar
renunciar/deitar/descansar
deitar
derreter/fundir-se
fechar acordo/fechar negócio
destruir/demolir/ativar/reduzir algo
sacrificar/escrever/abaixar algo
assentar-se/sossegar/instalar-se
fechar/encerrar/fazer greve
sentar-se
falar mais devagar/diminuir velocidade
rejeitar/recusar/abaixar/reduzir
anotar/escrever no papel
Fill the gaps with the phrasal verbs in the box. You can use only one phrasal verb more than once:
turn down (x2) | lie down | settle down | slow down | close down |
break down | fall down | write down | sit down
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
It's so hot in here! Could you ___ the heater down, please? Passengers are complaining about it.
___ down, we don't have to run that fast! We still have time to get to the airport.
Be careful! I don't want you to ___ down the stairs, injure yourself and miss your flight.
Would you please ___ down, Sir? We are going through a heavy turbulence in a minute.
Could you ___ down the airline’s e-mail address? I want to make a complaint.
She’s been flying all day. I think she should ___ down on the bed before she gets a headache.
The pilot was not very good at the interview, so we need to ___ him down for this job.
That flight controller is too stressed and I think he is about to have a nervous ___ down.
All the items of this duty-free shop are 50% off because they will ___ it down next week.
Denmark is a beautiful country for you and your husband to ___ down and raise your kids.
Fill the gaps with the phrasal verbs in the box. You can use only one phrasal verb more than once:
turn down (x2) | lie down | settle down | slow down | close down |
break down | fall down | write down | sit down
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
It's so hot in here! Could you turn the heater down, please? Passengers are complaining about it.
Slow down, we don't have to run that fast! We still have time to get to the airport.
Be careful! I don't want you to fall down the stairs, injure yourself and miss your flight.
Would you please sit down, Sir? We are going through a heavy turbulence in a minute.
Could you write down the airline’s e-mail address? I want to make a complaint.
She’s been flying all day. I think she should lie down on the bed before she gets a headache.
The pilot was not very good at the interview, so we need to turn him down for this job.
That flight controller is too stressed and I think he is about to have a nervous break down.
All the items of this duty-free shop are 50% off because they will close/shut it down next week.
Denmark is a beautiful country for you and your husband to settle down and raise your kids.
Listen and complete the dinner menu:
Listen and complete the dinner menu:
Pasta with beef
Green salad
Chocolate cake
lemon chicken
peas and carrots
FA: Would you like pasta with beef or lemon chicken?
Pax: Sorry, what's the pasta?
FA: It's little noodles - macaroni - served with a red sauce.
The sauce is made from beef and tomatoes. The side dishes
are a green salad and cooked peas and carrots. There's also
a bread roll with some butter. It also comes with dessert some cake. Chocolate cake.
Pax: And what does the lemon chicken come with?
FA: The lemon chicken comes with the same side dishes.
The only difference between the two meals is the main
course.
Pax: OK. I'll try the lemon chicken, please.
FA: Here you go.
Pax: Thanks.
to drink
I offer
Would you like
care for
Shall I
Do you take
Have you got
please
I’d like
May I have
Can I have
X

X

On international flights, you may need to offer passengers duty-free items. Listen. Tick the price you hear for each
item.
On international flights, you may need to offer passengers duty-free items. Listen. Tick the price you hear for each
item.
1.
Pax
CC
Pax
CC
Pax
CC
How much is the rose flower perfume?
That's forty-nine euros, madam.
No, I mean in dollars. How much is it in
dollars?
That's sixty-nine dollars.
Can you give me change in dollars?
I'm afraid I can only give you change in
euros, madam.
4.
Pax
CC
Pax
CC
5.
Pax
2.
Pax
CC
Pax
CC
Can I see the titanium watch?
Sure. Here you are. It's eighty-five euros.
How much is that in yen?
Eleven thousand yen, madam.
3.
Pax
pay
CC
Pax
CC
I'd like the MP3 player cord, but can I
in zloty?
Yes, madam.
What's twenty-one euros in zloty?
It's ninety zloty.
CC
Pax
Can I pay for this pendant with my Visa
card?
Sure.
Can you charge in Singapore dollars?
No problem. It'll be a hundred and twenty
Singapore dollars.
Would you mind showing me the designer
purse?
Sure, no problem. That's seventy-nine
euros.
How much in dirhams?
CC Four hundred and twenty-five Dubai
dirhams.
Get across
Get after
Get along
Get around
Get at
Get away
Get back
Get by
Get down
Get in
Get on
Get off
Get out
Get over
Get rid of
Get through
Get together
Get up
Get used to
communicate clearly
pursuit/catch/defeat another
manage/handle
bypass/avoid/travel
reach/obtain/imply/bribe
escape/flee/leave/depart
return
survive/endure
descend/have fun/let loose
enter/go into/arrive
embark/proceed/agree with
disembark/come down/exit
go outside/leave/go away
overcome/recover
be released from/throw out
penetrate/reach the end
social gathering/meeting
get out of bed/wake up/stand up
become accustomed to
Clique aqui para uma lista completa de phrasal verbs com “get”.
fazer-se entender/comunicar-se
ir atrás de seus objetivos/de alguém
conviver/entender-se/progredir
contornar uma situação/evitar/circular
alcançar/insinuar/subornar
fugir/escapar/ir embora
voltar
sobreviver/esforçar-se/sofrer
descer/sair/divertir-se/soltar-se
entrar/chegar
embarcar/prosseguir/se dar com
desembarcar/descer/pare com isso!
sair/cair fora/se mandar/sai daqui!
recompor-se/superar/esquecer alguém
livrar-se de algo ou alguém
penetrar/passar/atravessar
reunir-se/encontro amigável e social
levantar-se/acordar/sair da cama
acostumar-se
Fill the gaps with the phrasal verbs in the box. You can use each phrasal verb only once:
get out | get up | get off | get on | get along | get in | get down | get by | get together | get over
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
All flight crew members generally get ____ very early, when is still dark.
You need to get ____ that airplane now, or you will miss your flight.
Hurry up, get ____ the car! The airport is far from here and we won’t get there in time.
They can’t hardly get ____ with this salary. Airport service agents should earn more money.
I know you broke up with your boyfriend, but I am sure you will get ____ it soon.
Shall we get ____ for a drink this weekend? It is my day off.
Welcome to our airline company, crew. Now, let’s get ____ to work!
Flight attendants need to get ____ with other people to be able to do their jobs properly.
That passenger needed to get ____ the plane because she wasn’t feeling very well.
Get ____ ! I can’t concentrate with you in here.
Fill the gaps with the phrasal verbs in the box. You can use each phrasal verb only once:
get out | get up | get off | get on | get along | get in | get down | get by | get together | get over
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
All flight crew members generally get up very early, when is still dark.
You need to get on that airplane now, or you will miss your flight.
Hurry up, get in the car! The airport is far from here and we won’t get there in time.
They can’t hardly get by with this salary. Airport service agents should earn more money.
I know you broke up with your boyfriend, but I am sure you will get over it soon.
Shall we get together for a drink this weekend? It is my day off.
Welcome to our airline company, crew. Now, let’s get down to work!
Flight attendants need to get along with other people to be able to do their jobs properly.
That passenger needed to get off the plane because she wasn’t feeling very well.
Get out! I can’t concentrate with you in here.
:: FINAL APPROACH PROCEDURES ::
[PREPARAÇÃO PARA O POUSO]
All Flight Attendants will:
Conduct a final walkthrough ensuring that all seat backs and tray tables are in upright
and locked positions, all carry on items are secured and that all seatbelts are fastened.
Take assigned jumpseat position.
Assume brace position for landing
Observe flightdeck
Do a 30 Second Review
Taxi-In Procedures
Once the aircraft has landed and is actively taxiing on the runway to the terminal, the
following will occur.
All Flight Attendants will:
Ensure all customers remain seated with seat belts fastened, seatbacks and tray tables
in full upright and locked position and luggage properly stowed until aircraft comes to a
complete stop at the gate and the Captain turns off the "Fasten Seat Belt" sign.
Remain seated during this time unless there is a safety-related occurrence in the cabin.
VOCABULARY
Airport service agente – Despacho
Airstrip – Pista
Arrival – Chegada
Between – Entre
Duty – Serviço / Responsabilidade
Flights – Voos
Full – Completo(a) / Inteiro(a)
Gate – Portão de embarque
Ground – Solo
Jetway/Airstrips – “Fingers”
Jumpseat – Assento do comissário
Locked – Travado(a)
Once – Uma vez que
Properly – Corretamente
Regardless – Independentemente
Review – Revisão
Runway – Pista
Scheduled – Programado(a)
Stairs – Escadas
To blend – Misturar
To crack – Abrir
To deplane – Desembarcar
To remain – Manter
To turn off – Desligar
Tray tables – Mesinhas
Unless – A menos que
Upright – Para cima
:: TERMINATION OF DUTY ::
[TÉRMINO DA JORNADA DE TRABALHO]
Deplaning Procedures
All Flight Attendants will:
Assume their respective positions for customers deplaning to extend "Good-byes" and
assist customers as necessary.
Cabin Clean Up
Once all customers have deplaned, all Flight Attendants will assist with cabin clean up.
Cabin clean up upon customer deplaning consists of:
Crossing seatbelts.
Picking up trash in and around customer seats and in seatback pockets, emptying ash
trays as necessary.
Resuming all pillows and blankets to the designated overhead bin.
Opening all the overhead bins.
Cleaning and restocking lavatories.
Keeping floors free of refuse and water.
Washing sink and mirrors as necessary.
Ensuring toilets flush properly. (If toilets do not flush, fill the sink four or five times with
water and let drain 4 or 5 times. If toilet still does not flush, notify the Captain so he can
request assistance.)
VOCABULARY
Ashtrays – Cinzeiros
At least – Pelo menos
Blankets – Mantas / Cobertas
Clean up – Limpeza
Enforced – Reforçado(a)
Floor – Chão
Flush – Descarga
Fueler – Pessoa que abastece
combustível
Fueling – Abastecimento de
combustível
Main – Principal
Mirrors – Espelhos
Pillows – Travesseiros
Refuse – Restos
Safe – Cofre
Sink – Pia
Times – Vezes
To fill – Encher
To keep – Manter
To pick up – Coletar
To resume – Devolver
To wash – Lavar
1. As a flight attendant, what are the items required for each and every flight of yours?
A. Your luggage, your lipstick, your deodorant, and your photographic I.D.
B. Your uniform, your luggage, your insurance documentation, and medical report.
C. Your uniform, an updated flight attendant manual, your company I.D., a working flashlight, and airport ID.
D. Your personal belongings and your uniform.
2. What are the flight attendant’s very first pre-flight duties upon boarding the aircraft?
A. Check cleanliness, seat-belts and pockets.
B. Check toilets, meals and the weather.
C. Check flightdeck instruments panel.
D. Check aeronautical charts.
3. What should each seatback pocket / literature pocket contain?
A. Magazines, newspapers, games and videos.
B. Towels, pillows and blankets.
C. A first-aid kit.
D. Safety card, magazine and airsick bag.
4. Which of the following items must be in the upright position for both take-off and landing?
A. Wheelchairs and walking canes.
B. Tray tables and seatbacks.
C. Toilet seats and jumpseats.
D. Galley cabinets.
1. As a flight attendant, what are the items required for each and every flight of yours?
A. Your luggage, your lipstick, your deodorant, and your photographic I.D.
B. Your uniform, your luggage, your insurance documentation, and medical report.
C Your uniform, an updated flight attendant manual, your company I.D., a working flashlight, and airport ID.
D. Your personal belongings and your uniform.
2. What are the flight attendant’s very first pre-flight duties upon boarding the aircraft?
A Check cleanliness, seat-belts and pockets.
B. Check toilets, meals and the weather.
C. Check flightdeck instruments panel.
D. Check aeronautical charts.
3. What should each seatback pocket / literature pocket contain?
A. Magazines, newspapers, games and videos.
B. Towels, pillows and blankets.
C. A first-aid kit.
D Safety card, magazine and airsick bag.
4. Which of the following items must be in the upright position for both take-off and landing?
A. Wheelchairs and walking canes.
B Tray tables and seatbacks.
C. Toilet seats and jumpseats.
D. Galley cabinets.
5. Serving trays, drink order pads, beverages, and peanuts are supplies for the ...
A... toilets.
B... galleys.
C... cockpit.
D... cargo compartment.
6. What type of passengers are not allowed at the overwing window exit row?
A.
B.
C.
D.
Federal marshals.
Health passengers and teenagers.
Elderly passengers, pregnant women, unaccompanied minors, and child under age 2.
Police officers, doctors and nurses.
7. Prisoners and guards should seat…
A... in the last available row of seats.
B... wherever they want.
C... in the first available row of seats.
D... in the cockpit, close to the captain.
8. When the Fasten Seat Belt sign is turned on in preparation for landing, a Flight Attendant will ...
A... take a seat as soon as possible.
B... make the PA and walk through the cabin ensuring seatbelts are fastened.
C... walk through the cabin serving coffee.
D... make the PA and walk through the cabin ensuring electronic devices are on.
5. Serving trays, drink order pads, beverages, and peanuts are supplies for the ...
A
B
C
D
... toilets.
... galleys.
... cockpit.
... cargo compartment.
6. What type of passengers are not allowed at the overwing window exit row?
A. Federal marshals.
B. Health passengers and teenagers.
C Elderly passengers, pregnant women, unaccompanied minors, and child under age 2.
D. Police officers, doctors and nurses.
7. Prisoners and guards should seat…
A... in the last available row of seats.
B... wherever they want.
C... in the first available row of seats.
D... in the cockpit, close to the captain.
8. When the Fasten Seat Belt sign is turned on in preparation for landing, a Flight Attendant will ...
A... take a seat as soon as possible.
B... make the PA and walk through the cabin ensuring seatbelts are fastened.
C... walk through the cabin serving coffee.
D... make the PA and walk through the cabin ensuring electronic devices are on.
9. True or false: When the aircraft is being fueled, customers may remain onboard providing the following is observed:
The main entry door must remain open.
Flight Attendants don’t need to be onboard the aircraft for fueling procedures.
No smoking regulations must be enforced.
A Flight Attendant won’t notify the fueler immediately if fuel vapors become detectable in the cabin.
10. On termination of duty, prior to leaving the aircraft flight attendants will:
Ensure galleys have been cleaned and restocked.
Make sure liquor’s money is deposited in the pilot’s account.
Crosscheck each other's slides to ensure they are disarmed.
Leave all doors and windows opened in case of an emergency.
11. How do we say in English?
Assento de comissário:
Bolsão:
Despacho:
Janela acima da asa:
Papel higiênico:
Papel toalha:
Perigo / Risco:
Sabonete:
Trolleys / Carrinhos:
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
9. True or false: When the aircraft is being fueled, customers may remain onboard providing the following is observed:
[T] The main entry door must remain open.
[F] Flight Attendants don’t need to be onboard the aircraft for fueling procedures.
[T] No smoking regulations must be enforced.
[F] A Flight Attendant won’t notify the fueler immediately if fuel vapors become detectable in the cabin.
10. On termination of duty, prior to leaving the aircraft flight attendants will:
[T] Ensure galleys have been cleaned and restocked.
[F] Make sure liquor’s money is deposited in the pilot’s account.
[T] Crosscheck each other's slides to ensure they are disarmed.
[F] Leave all doors and windows opened in case of an emergency.
11. How do we say in English?
Assento de comissário:
Bolsão:
Despacho:
Janela acima da asa:
Papel higiênico:
Papel toalha:
Perigo / Risco:
Sabonete:
Trolleys / Carrinhos:
Jumpseat
Pocket
Airport Service Agent
Overwing window
Toilet paper
Kitchen towel
Danger / Hazard
Soap
Trolleys / Serving trays
12. What is it in Portuguese?
Arrival:
Blankets:
Blue cheese:
Delay:
Dessert:
Duty-free goods:
Fire:
Floor:
Fuel:
Gate:
Goose:
Ground:
Infant:
Landing:
Main course:
Peanuts:
Pillows:
Runway:
Sink:
Stairs:
Take-off:
Turkey:
Vegan meal:
________________________________
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________________________________
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________________________________
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________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
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12. What is it in Portuguese?
Arrival:
Blankets:
Blue cheese:
Delay:
Dessert:
Duty-free goods:
Fire:
Floor:
Fuel:
Gate:
Goose:
Ground:
Infant:
Landing:
Main course:
Peanuts:
Pillows:
Runway:
Sink:
Stairs:
Take-off:
Turkey:
Vegan meal:
Chegada
Cobertores
Gorgonzola
Atraso
Sobremesa
Produtos livres de impostos ou taxas
Fogo / Incêndio
Chão
Combustível
Portão de embarque
Ganso
Solo
Criança de colo
Pouso / Aterrissagem
Prato principal
Amendoins
Travesseiros
Pista de decolagem
Pia
Escadas
Decolagem
Perú
Refeição vegana
1. Tell me about yourself.
______________________________________________________________________________________________________
2. Why do you want to leave your present job?
______________________________________________________________________________________________________
3. Why did you want to become a flight attendant?
______________________________________________________________________________________________________
4. What are the advantages of being a flight attendant?
______________________________________________________________________________________________________
5. And what are the negatives of being a flight attendant?
______________________________________________________________________________________________________
6. Why do you consider yourself a good flight attendant?
______________________________________________________________________________________________________
7. In your opinion, what does it take to an individual to become a good flight attendant?
______________________________________________________________________________________________________
8. What do you like about flying?
______________________________________________________________________________________________________
9. Why do you want to join us?
______________________________________________________________________________________________________
10. How do you think your work would contribute to our company?
______________________________________________________________________________________________________