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XXI sumário • Sector público em análise • As apostas do Simplex • Estratégias e prioridades • Casos concretos à lupa • Ciclo APDC promove inovação CAPA 6 ENQUADRAMENTO AP DO SÉC. XXI: PRIORIDADES E ESTRATÉGIAS A Administração Pública tem registado profundas mudanças, num processo onde as TIC assumiram um papel central. Reforma, simplificação, modernização, e-Gov, foco no cidadão e nas empresas foram apostas que se traduziram em múltiplos exemplos de sucesso no seio do aparelho do Estado. Muito já se fez, mas o caminho a percorrer ainda é longo. A crise económica, a necessidade de reduzir drasticamente o défice orçamental, as mudanças sociais e ambientais e um aumento da pressão sobre o fornecimento de serviços públicos colocam à AP enormes desafios. Há que encontrar respostas mais eficientes, universais e sustentáveis. que permitam dar um novo impulso não só à estrutura pública como também à economia e à sociedade. 10 ENTREVISTA É PRECISO ACELERAR E INOVAR A modernização da Administração Pública tem sido feita de pequenos passos e múltiplas iniciativas. Que têm por detrás uma visão, uma estratégia e uma coordenação que dão consistência e coerência a todo o processo. O grande desafio é preparar agora a AP para os novos tempos, o que implica uma forte aposta na partilha e na cooperação, na mobilização de todos, motivando-os para a inovação. Em entrevista de fundo, Maria Manuel Leitão Marques, secretária de Estado da Modernização Administrativa, considera que é preciso que o aparelho do Estado “incorpore mais uma cultura de risco”. Uma tarefa que implicará sempre um maior envolvimento por parte da sociedade civil, que assume também aqui um papel determinante. 16 EM FOCO QUE METAS PARA A REFORMA DO ESTADO Aprofundar, desenvolver e generalizar o processo de reforma a toda a AP são objectivos do Executivo para os próximos anos. Porque permitem potenciar o País na retoma. Trata-se de um “esforço continuado” para preparar a AP para o século XXI, numa estratégia que está bem visível no PEC, GOP e OE para 2010. As TIC assumem aqui um papel fundamental. O processo de modernização do Estado, que só será possível com uma mudança de culturas, passa por uma estratégia definida pelo governo com cinco linhas de acção prioritárias: reforço da capacidade de resposta da AP onde já foi ensaiada com sucesso, sustentabilidade do ritmo de inovação, maior integração entre políticas de simplificação e de administração electrónica, aprofundamento do trabalho em rede, ter mais e melhores mecanismos de avaliação das políticas e medidas adoptadas. 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SIM, NO ESPAÇO. Quando a Estação Espacial Internacional precisou de uma ligação à internet, falou com a HP. E, apesar da dificuldade óbvia deste desafio, os astraunatas conseguem agora navegar na internet, enviar e-mails e ainda actualizar o Twitter enquanto estão em órbita. Liga o teu mundo a HP.com. :`Zcf8G;: &2081,&$(6-AIO 0HOKRUDURVVHUYL©RV P BLICOSOUEXPERIMENTAR NOVOSMODELOSFOIOTEMA CENTRALDOWORKSHOPDE LAN²AMENTODESDECICLO SOBREA!0 2SULQFLSDOSUREOHPD GD$3RESIDENACULTURA MINIFUNDI·RIA.AFORMA COMOSEORGANIZAE PENSAhCHEIADEMUROS EBARREIRASvDISSEA SECRET·RIADE%STADO DA-ODERNIZA²µO !DMINISTRATIVANAABERTURA 'LRJR9DVFRQFHORV ABORDOUOTEMAh.OVOS -ODELOSPARAOS3ERVI²OS 0 BLICOSvQUET¯MHOJEO ENORMEDESAlODEFAZER MAISCOMMUITOMENOS 3HGUR&DUPR&RVWD DA3TRATEGOS°PRECISO ENTENDEROSNOVOS DINAMISMOSEEXIG¯NCIAS PARASEPODERhREINVENTARv A!0 7HUXPDHVWUDW«JLD GHH*RYTEMQUESER CONSIDERADAUMA·REA COREPELOGOVERNOGARANTE !NDY3MITHDA/RACLE 3DLQHOGHUHVSRQV£YHLV S¼EOLFRVANALISOUO TEMAh2ISCO0ODER E#ONHECIMENTO!S 0ALAVRAS#HAVEPARA5MA .OVA%STRAT°GIADE3ERVI²O 0 BLICOvMODERADOPOR !NABELA0EDROSO *LO1DGDLVPRESIDENTE DA#¶MARADEÔGUEDA DEFENDEOEST¬MULOAO RISCONO%STADOPORQUES¦ ASSIMSEINCENTIVAR· AINOVA²µO 3DUD-RV«0RUHLUDDA 5NIVERSIDADEDE!VEIRO °TUDOUMAhQUESTµO DECULTURADAFORMADE PENSAREORGANIZARvNA!0 SUHFLVRXPDhGESTµO EQUILIBRADADORISCO PARASECONSEGUIREM ULTRAPASSARASACTUAIS INIBI²¤ESvENTENDE,U¬S 0INTODIRECTORGERALDA $')4! 8PDSRO¯WLFDGH ULVFRQD$3IMPLICA PLANOSESTRAT°GICOSNAS ORGANIZA²¤ESSOBREASSUAS MISS¤ESEOBJECTIVOSDIZ -ANUEL0IRESPRESIDENTE DO)NSTITUTODE)NFORM·TICA DA3EGURAN²A3OCIAL :`Zcf8G;: 2VHFUHW£ULRGH(VWDGRDA0RESID¯NCIADO#ONSELHODE-INISTROS 4IAGODA3ILVEIRADESTACOUAVAN²OSSIGNIlCATIVOSNA!0E NECESSIDADEDECONTINUARTRABALHO /X¯V3LQWR$IOGO6ASCONCELOS-ARIA-ANUEL,EITµO-ARQUES *OS°-OREIRA!NABELA0EDROSOE'IL.ADAIS 2VVHFUHW£ULRVGH(VWDGRDA0RESID¯NCIADO#-EDA -ODERNIZA²µO!DMINISTRATIVACOMOPRESIDENTEDA!0$# 2SUHVLGHQWHGD1RYDEDVH2OG°RIO#ARAPU²A¸ESQUERDACOM -ARIA-ANUEL,EITµO-ARQUES$IOGO6ASCONCELOSE*OS°-OREIRA 'LRJR9DVFRQFHORVCOM!NDY3MITH ãHCOM!NABELA0EDROSO 7LDJRGD6LOYHLUD$IOGO6ASCONCELOSE0EDRO#ARMO#OSTANO DEBATESOBREh2ISCO0ODERE#ONHECIMENTO!S0ALAVRAS#HAVE PARA5MA.OVA%STRAT°GIADE3ERVI²O0 BLICOv 2ZRUNVKRSREUNIUNO##"RESPONS·VEISDAS4)#EDA !DMINISTRA²µO0 BLICA &2081,&$(6-AIO ,QRYDUSDUDXPIXWXURVXVWHQW£YHO 7UDQVIRUPDPRVVROX©·HVHPVXFHVVR8PYDORUTXHQRVUHFRQKHFHP QD£UHDGHFRQVXOWRULDGHJHVW¥RLQWHJUD©¥RGHVLVWHPDV HRXWVRXUFLQJHQRVGHVWDFDQRPHUFDGRFRPRHPSUHVD O¯GHUQRVHFWRU(QHUJ\8WLOLWLHV :`Zcf8G;: &(2(;(&87,9(/81&+,, %UDLQVWRUPLQJVREUHRSHQJRY Fj\^le[f:<F<o\Zlk`m\CleZ_#jfYi\fk\dXÈFg\e^fm\ied\ek1LdXEfmX8ihl`k\ZkliX Fi^Xe`qXZ`feXc#K\Zefc^`ZX\JfZ`XceX8[d`e`jkiXfGYc`ZXÉ#[\Zfii\lX)+[\DXif# k\e[fi\le`[fi\gi\j\ekXek\j[fjm}i`fjjkXb\_fc[\ij[X8G;:%C[\i\j[\\dgi\jXj[XjK@: \[X8[d`e`jkiXfGYc`ZXXeXc`jXiXdfj^iXe[\jk\dXjX[\YXk\ieX}i\X[f^fm\iefXY\ikf &2081,&$(6-AIO $ 'LRJR9DVFRQFHORVCOMOSECRET·RIODE%STADODA!DMINISTRA²µO0 BLICA'ON²ALO#ASTILHO 3UHVLGHQWHGD2UDFOH*OµO4ARONAOCENTROCOMO##/DA/NI*OAQUIM 3ANTOSE#RISTINA3EMIµODIRECTORADO3ECTOR0 BLICODA)"-3UHVLGHQWHGD$OFDWHO /XFHQW!NT¦NIO"EATO4EIXEIRA¸ESQUERDACOMOPRESIDENTEDA%$0)NOVA²µO!NT¦NIO 6IDIGALOPRESIDENTEDA(0#ARLOS*ANICASEODIRECTORGERALDA$')4!,U¬S0INTO 3UHVLGHQWHGD1RYDEDVH2OG°RIO#ARAPU²A¸ESQUERDACOM$IOGO6ASCONCELOSEOS L¬DERESDO).%3#*OS°4IBOLETEDA.3.3°RGIO#ATALµO$QDEHOD3HGURVRCOMISS·RIADA !0$#PARAA!0ERESPONS·VELPELOCICLOCOM3°RGIO#ATALµO$IOGO6ASCONCELOSE2OG°RIO #ARAPU²A5RJ«ULR&DUDSX©DCOM$IOGO6ASCONCELOS*OS°4RIBOLETE3°RGIO#ATALµO 3DXOR/X]DIRECTORDO3ECTOR0 BLICODA,OGICA)B°RIAAOCENTROCOM*OµO4ARONE !LEXANDRE-ANOCONSULTINGDIRECTORDA.ORM·TICAE$9LVWDVJHUDLVDOALMO²OONDESE ANALISOUOOPENGOVERNMENTQUEREUNIUNO##"UMTOTALDEPESSOAS'LRJR9DVFRQFHORV DURANTEASUAAPRESENTA²µOCOMOSL¬DERESDA/RACLEEDA.OVABASE2VHFUHW£ULRGH (VWDGRCOM"EATO4EIXEIRAxVHJXLGRVDE%L¬SIO"ORGES-AIAPRESIDENTEDA!-!COM 0AULO,UZ2SUHVLGHQWHGD8QLV\V,U¬S$EVEZA¸ESQUERDACOMOPRESIDENTEDO'%2!0 *OS°#ORDEIRO'OMES#ARLOS*ANICAS,U¬S0INTOE*OµO4ARON/¯GHUGD*OLQWW0EDRO2EBELO 0INTOAOCENTROCOMOPRESIDENTEDO).!&RANCISCO2AMOSE!NT¦NIO6IDIGAL-RDTXLP 6DQWRVCOM3°RGIO#ATALµO$QD6RïD0DUTXHVRESPONS·VELPELA!0NA04¸DIREITACOM *OµO0ASSOS!LMEIDAREGIONALSALESMANAGERDO3ECTOR0 BLICODA#ISCOE#RISTINA3EMIµO E*OS°4RIBOLET+HOHQD+LSµOLWRSENIORMANAGERDA'-3COM!NT¦NIO.OGUEIRA,EMOS VOGALDO)33,U¬S$EVEZAE*OS°#ORDEIRO'OMES&DUROLQD)HUUDDIRECTORAGERALDA$'%!0 ¸DIREITACOM$ORA-OITAPARTNERDA!CCENTUREEUMACONSULTORADO#%'%2 -AIO&2081,&$(6 :`Zcf8G;: 2VPRGHORVGHJRYHUQD©¥R ABERTAESTIVERAMEMAN·LISE 0DULD0DQXHO/HLW¥R 0DUTXHVSUCESSODAS MUDAN²ASNA!0DEPENDE MAISDACAPACIDADEDE ADAPTA²µOCULTURALDEPESSOAS EORGANIZA²¤ESQUEDA DISPONIBILIDADEDEDINHEIRO OUTECNOLOGIA 0DLVGRTXHXPDHYROX©¥R OSSERVI²OSP BLICOSPRECISAM DEUMANOVAL¦GICANA PRESTA²µODESERVI²OSBASEADA NUMMODELODEGOVERNOABERTO DIZ$IOGO6ASCONCELOS 3DUD-R¥R%LOKLP° NECESS·RIOREINVENTARSEO SENTIDODA!0EDONOVOPAPEL DOTRABALHADORP BLICO%ISSO °UMATAREFAQUECABEAOS DIRIGENTES Ý7HFQRORJLDQD $GPLQLVWUD©¥R3¼EOLFD'ULYHU RX(QDEOHUÞFOIOTEMADOPAINEL MODERADOPOR!NABELA0EDROSO $QWµQLR9LGLJDO('3NO FUTUROAVIZINHAMSENOVOS DESAlOSÍPRECISOQUEAS EMPRESASEINSTITUI²¤ESPASSEM DEUMMODELODEINOVA²µO FECHADAPARAAINOVA²µOABERTA $FRRSHUD©¥RASSENTENA PARTILHADASBOASPR·TICASDA GESTµODOCONHECIMENTOEDA INFORMA²µO°FUNDAMENTALPARA AMUDAN²ADIZ%L¬SIO"ORGES -AIA!-! 1XPDRUJDQL]D©¥R FRPRGD$3VISTASOBUMA PERSPECTIVAMACRO°POSS¬VEL TERUMAARQUITECTURACOMUMDE SERVI²OSGARANTE*OS°4RIBOLET $$3WHPGHDSRVWDUQRFORXG FRPSXWLQJPOISAPOUPAN²A CONSEGUIDAPODEABRIRNOVAS OPORTUNIDADESPARAINVESTIR NOUTRAS·REASALERTA*OHN 4READWAY5NISYS 3DXOR4XHULGRA INFORMA²µORECOLHIDAPELO %STADO°DEMASIADOVALIOSA PARAPERMANECERINACESS¬VEL 3ENDOELADENATUREZAP BLICA DEVEESTARDISPON¬VELPARA TODOS &2081,&$(6-AIO NÃO IMPORTA SE A SUA CLOUD ESTÁ DENTRO OU FORA… Algumas organizações preferem implementar clouds privadas. Outras reconhecem as vantagens da cloud pública. As soluções seguras de computação em nuvem da Unisys têm a agilidade, a eficiência e o nível de segurança empresarial de que os clientes não abdicam, independentemente de serem clouds privadas ou públicas. E se não tiver a certeza sobre qual é a mais ajustada para o negócio da sua organização, na Unisys sabemos como ajudá-lo a encontrar o modelo mais adequado. Unisys: trabalhamos consigo para encontrar a melhor solução. :`Zcf8G;: Ý&DSLWDO+XPDQRQD$GPLQLVWUD©¥R3¼EOLFD$FWLYRRX&XVWRÞFOIODESAlOAQUETENTARAMRESPONDEROS INTERVENIENTESDESTASESSµOMODERADAPOR0AULO3IM¤ES'LRJR$ODUF¥R-ERCERRECONHECEQUEA!0 PORTUGUESACONVIVEMALCOMOINSUCESSOÍFUNDAMENTALQUEPASSEAAPRENDERCOMOSSEUSERROS)DOWD GHVHQYROYHUAMERITOCRACIANASOCIEDADENASEMPRESASENA!0ÍPRECISORECONHECERM°RITO¸SPESSOAS GARANTE&RANCISCO2AMOS).!+HQULTXH$KQIHOWDESTACAQUEOPROBLEMANµORESIDENATECNOLOGIAMASSIM NUMAQUESTµOCULTURALQUEH·QUERESOLVER3DXOR6LP·HVCOMISS·RIODA!0$#PARAO4ALENTOCONDUZIUO DEBATEANIMADOEMTORNODOCAPITALHUMANONA!0$PDHVWULQDSRUWXJXHVD*OANA#ARNEIRODEFENDEQUEA ElCI¯NCIADASEQUIPASS¦°M·XIMASETODOSSOUBEREMBEMOQUEFAZEMEOPAPELQUEDESEMPENHAM 3HGUR1RUWRQGH0DWRVGARANTEQUEUMBOML¬DERNµOS¦TEMDESERHUMILDECOMOTERCAPACIDADEDE ENVOLVERASPESSOASNOSPROJECTOSQUEDIRIGEM-RV«7ULEROHW*OANA#ARNEIROE0EDRO.ORTONDE-ATOS IMPROVISARAMUMAPEQUENAORQUESTRACOMAAUDI¯NCIAEXEMPLIlCANDOESTRAT°GIASDEORGANIZA²µOLIDERAN²A 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,EADERSHIP"USINESS#ONSULTING TEMPOROBJECTIVOPROMOVERE DESENVOLVERALIDERAN²ANAQUILO QUESECONSIDERASEROPROCESSO ORGANIZACIONALMAISDECISIVOPARA ACOMPETITIVIDADEEPRODUTIVIDADE DASEMPRESAS/GALARDµO°UM PR°MIOANUALCONSTITU¬DOPORSEIS CATEGORIASh,¬DERNA'ESTµODE %MPRESA0RIVADAvh,¬DERNA'ESTµO DE%MPRESA0 BLICAvh,¬DERNA !DMINISTRA²µO0 BLICAvh,¬DER NAS.OVAS4ECNOLOGIASvh,¬DERNA )NTERNACIONALIZA²µOvE0R°MIO,¬DER )NTERNACIONAL!CATEGORIAh,¬DER NAS.OVAS4ECNOLOGIASv°DESTINADA APROlSSIONAISQUEOCUPAMUM LUGARCIMEIROEMEMPRESASOU ENTIDADESEM·REASDEACTIVIDADE COMOASTECNOLOGIASDEINFORMA²µO BIOTECNOLOGIAOUENERGIARENOV·VEL .ESTACATEGORIASµOPARTICULARMENTE VALORIZADOSOSCRIT°RIOShCAPACIDADE DEINOVA²µOvEhVALORACRESCENTADOv &2081,&$(6-AIO 12.,$6,(0(161(7:25.6 ,QDXJXUD*OREDO1HWZRUN6ROXWLRQV&HQWHU /'LOBAL.ETWORK3OLUTIONS#ENTER'.3#DA.OKIA3IEMENS.ETWORKSFOIINAUGURADO PELOPRIMEIROMINISTRO*OS°3¦CRATES%STECENTRO°UMPILARFUNDAMENTALDOMODELO GLOBALDEFORNECIMENTODESERVI²OSDA.3.QUEPERMITEUMAPRESTA²µOCENTRALIZADADE 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%STAPLATAFORMAPERMITECOMBINAROMELHORENTRETENIMENTOCOMAPLICA²¤ESDEAUTOR PERFEITAINTEGRA²µOCOMSERVI²OSDESOCIALMEDIAEUMINTERFACEDEUTILIZADORGRAlCAMENTE PODEROSO/80%2)!8°OPRIMEIROTELEM¦VELAHUMANIZARREALMENTEAFORMACOMO ASPESSOASINTERAGEMCOMOSSEUSTELEFONES0ERMITEPOREXEMPLOORECONHECIMENTO FACIALRECONHECENDOAT°UMM·XIMODECINCOCARASEMQUALQUERFOTOGRAlALIGANDOAS AUTOMATICAMENTECOMASUAAGENDADECONTACTOSECOMQUALQUEROUTROTIPODEMEIOS DECOMUNICA²µOAGREGADOSAESSAPESSOATALCOMONUMABASEDEDADOS Mais de 100 dos nossos clientes têm já instalada a Estação Base Flexi MultiRadio, preparada para o LTE. Disponibilizamos o serviço de voz em LTE de alta qualidade e em completa conformidade com a iniciativa One Voice. Realizámos a primeira chamada LTE do mundo com uma Estação Base e software comercial. 1 Somos a empresa que até à data mais contratos conseguiu para o fornecimento de redes comerciais LTE. www.nokiasiemensnetworks.com/LTE O nosso handover de LTE com software comercial foi o primeiro a nível mundial.
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